SUMMARY:

20+ years' experience in the Healthcare industry, servicing 70+ clients across the U.S. and successfully managing the implementation of 40+ Healthcare software systems, 14 years Application Team ManagementPassionate I.T. professional with extensive experience leading large application implementation initiatives, from planning through execution, ensuring support for the unique business objectives, challenges, and complexities. Skilled in strategic planning and advisory services for both multi - hospital systems, and small rural acute care facilities . Natural team leader who provides consulting and guidance to project methodology, ensuring proper use of tools, processes, policies and resources to deliver expected project value and optimal benefits to organizations. 90% of projects were delivered on time and within the budget. Strong focus on execution excellence through strategic analysis, disciplined delivery, and meticulous performance measurement.

KEY PROFICIENCIES:

• Deployment of Acceleration Practices
• Continuous Improvement Initiatives
• Agile, Scrum, Waterfall Methodologies
• Change Management/Transformation
• Project Planning, Budgeting & Scheduling
• Stakeholder/Vendor Management
• Coaching & Transformation Facilitation
• Business & Technology Alignment
• Risk Management/Mitigation Strategy

PROFESSIONAL EXPERIENCE:

Confidential, Moosic, PA

Senior Management Consultant/Delivery Manager

Responsibilities:

• Critical Advisory Consulting role tasked with analyzing client’s struggles with revenue cycle
• Developed intuitive dashboard reporting for senior management, enabling data-driven and insights decision making.
• Spearheaded process improvement efforts regarding Cerner revenue cycle reports and trends, leading to increased collection on old encounters, highest dollar encounters, and Point of Sales patient payments; lowered A.R. days from 72 to 61 days, allowing faster recovery of payments.
• Conducted, as part of a team a high-level assessment of the I.T. department focusing on I.T. governance process, organizational resources and structure, leadership, funding, customer service, project management and I.T. strategic planning.
• Provided to senior leadership team recommendations and a three-phased roadmap, with a strategic execution timeline, to prioritize actions.

Senior Project Manager

Confidential

Responsibilities:

• Developed the project plan for MIPS/MU regulatory requirements to upgrade to Cerner applications without Cerner assistance.
• Managed a team of 30+ resources to accomplish a successful implementation of these requirements

Interim Application Manager

Confidential

Responsibilities:

• Key member in establishing robust PMO and formulating the Governance structure including overarching steering committee and sub-committees.
• Developed sophisticated PMO tracking tool that included weekly summaries, committee approvals, prioritization, budgeting, resource planning and PMO escalation process
• Developed project management and issue tracking analytics tools to manage complex milestones while adapting to changes and shifting priorities.
• Established dashboards for PMO forecasting and reporting to senior management.

Implementation Program Manager

Confidential

Responsibilities:

• Working closely with the CFO and CIO, stabilized IT department, increased productivity and established department processes including enhanced Help Desk ticket approval throughput, project management education and process
• Managed day-to-day and project activities for the application team and developed change control and service request methodologies.

Confidential, Buffalo, NY

Program Director

Responsibilities:

• Led the end-to-end HIE software platform implementation cycle, developed the project plan, managed program workflows, and ensured deadlines and budget deliverables while maintaining quality levels
• Assisted with solution design and wrote regular status reporting for The Program.

Confidential, Moosic, PA

Management Consultant

Responsibilities:

• Created and executed flexible project work plans to meet changing needs and requirements effectively.
• Acted as a key player in selecting the Patient Portal application for the nation's largest fertility center network.
• Reduced Open Issues list through standardization in the execution of projects.

Confidential, Franklin, TN

Senior Consultant

Responsibilities:

• Successfully managed multiple/simultaneous CPOE Implementation projects by continually motivating client staff and project team members ensuring timelines were met and vendor partners addressed issues while adhering to organization’s quality standards
• Portrayed project health status to hospital management team through consistent status meeting and reports.
• The implementations resulted in 11 hospitals across the United States reducing order errors, improving patient safety, improving overall operational efficiency, and improving reimbursement while satisfying Meaningful Use requirements resulting in nearly $10 million in federal government reimbursement

Confidential, Buffalo, NY

Senior Consultant

Responsibilities:

• Leveraged strong prioritization abilities to handle concurrently three implementations and over three post deployments.
• Performed on-site Emergency Department Optimization/Assessment visit tasks at nine hospitals.