TECHNICAL SKILLS

• 10+ years of experience in Information Technology.
• 6+ years of experience in Maximo 5.2, 6.2 and 7.1.
• Skilled in IBM Maximo Asset Management Framework Architecture and key elements
• Ability to design, plan, develop, test and deploy Maximo 5.2, 6.2 and 7.1 to production.
• Experience in administering 100+ Maximo Users.
• Experience in creation of Maximo instances for use in different environments.
• Experience in Workflow development in Maximo 6.2 and 7.1.
• Experience in using Maximo for work management with the generation and processing of work orders to completion.
• Experience in using IBM Maximo Asset Management for procurement with the generation and processing of purchase requests to completion.
• Experience in planning and setting up of inventory item and asset configuration.
• Experience in configuration and administration of underlying database in IBM Maximo Asset Management.
• Experience in creating new applications in IBM Maximo Asset Management.
• Experience in migration of Maximo configuration contents between environments.
• Experience in configuration of the Integration Framework.
• Installation and Configuration of Eclipse and BIRT.
• Experience in troubleshooting of Maximo 5.2, 6.2 and 7.1.
• Skilled in Oracle and SQL Server databases.
• Experience in gathering and analyzing data for Maximo deployment.
• Experience in building database views and SQL performance tuning as needed.
• Strong knowledge and adherence of development methodologies, standards and best practice.
• Ability to manage workload and work effectively with little supervision.
• Experience in WebSphere installation and configuration.

TECHNICAL SKILLS

Development Tools: Oracle, TOAD, SQL Navigator.

Trouble Shooting Tools: SQL Trace, People Code Debugger, Application Engine Trace.

Integration Tools: File Layout, Component Interface, Integration Broker, Application Messaging.

Administration Tools: Portal Administration, Object Security, Workflow Administration and Query Security.

Reporting Tools: BIRT and Actuate.

Operating Systems: Windows 95/98/2000/Me/XP/ NT, Window Server 2003.

PROFESSIONAL EXPERIENCE

Maximo Support Technical lead

Confidential

Responsibilities:

• Provide maintenance, support, and sustain all production Maximo initiatives e.g. defects, issues, problems, performance and configurations.
• Enhancing and developing the IBM Maximo suite of products - Assets, Materials Management, Work Management, Operations Maintenance and Procurement, Reporting requirements
• Analyze requirements and discuss clarifications with Department Leads.
• Utilize relational databases - SQL and Oracle to develop complex queries and procedures
• Integrating Maximo and workflow with external applications and databases
• Developed workflow processes for Maintenance, Purchasing and Work Order.
• Managing business processes and associated Maximo functionality.
• Provide Maximo development and production support to integrated systems such as JD Edwards, Struxure, CAP, PI etc
• Utilize MEA/MIF technology in integration implementations
• Conduct testing of system enhancements, modifications, application updates, fixes, and upgrades to ensure software meets vendor and client specifications.
• Monitor and report on production outages and statistics
• Participate and conduct project planning process with other team members
• Assist Functional team in developing and delivering business requirements that drive the analysis and design of quality technical solutions for the development and operation of Maximo solutions.
• Configure and Integrate Maximo Integration Framework which provide solutions to the synchronization and integration of data between applications.
• Planning product development for enhancements.
• Ensuring Maximo environments consistencies.
• Application of product patches and hot fixes.
• Responsible for change management.
• Coordination of release management and testing.

Maximo Business Analyst/Developer/Admin

Confidential, Portland, Oregon.

Responsibilities:

• Create system designs to facilitate the inter-operability of large-scale business systems focused on IT Service Management and utilization.
• Prepare detailed specifications for large complex projects and design solutions for complex business problems.
• Document test cases, expected test results, test data requirements, and collaborate with testing teams and business partners to resolve testing problems.
• Code, debug, test and support utilities, tools, and frameworks to support the application development process.
• Provide leadership and Maximo technical direction to team members and monitor the deliverables of the technical team.
• Serve as technical point of contact for business partners and other technology areas
• Perform project management tasks as needed.
• Support asset management best practice definition and implementation.
• Configure and customize Maximo to meet business objectives and define tactical / strategic asset management objectives. Miscellaneous activities and responsibilities as assigned by manager.
• Team member in IT Service Management (ITSM) project involving ITSM processes;
• Assessment, design and implementation of ITSM processes, including Incident Management, Problem Management, Change Management and Configuration Management
• Contribute to and lead the development of client deliverables such as current state assessment reports, future state designs, requirements documents, IT process flows, operational procedures, training plans, and more
• Prepare recommendations for implementation of new procedures / systems
• Agile software development experience
• Administration of VersionOne -Agile software development management application.
• CCMDB Work bench experience-Promotion of configuration items
• TADDM discovery tool experience—defining discovery scopes, tuning of sensors, level 1 troubleshooting.

Maximo Business Analyst/Developer/Cognos/Actuate/BIRT Developer

Confidential .

Responsibilities:

• Provide maintenance, support, and sustain all production Maximo initiatives e.g. defects, issues, problems, performance, configurations
• Enhancing and developing the IBM Maximo suite of products - Assets, Materials Management, Work Management, Service Management, Reporting requirements
• Analyze requirements and discuss clarifications with customers
• Utilize relational databases - SQL and Oracle to develop complex queries and procedures
• Integrating Maximo and workflow with external applications and databases
• Developed workflow processes for Maintenance, Purchasing, Service Management, and Inventory Management business processes and associated Maximo functionality.
• Worked in multiple Maximo implementations and upgrades.
• Provide Maximo development and production support to integrated systems such as SAP, etc
• Utilized MEA/MIF technology in integration implementations
• Conduct testing of system enhancements, modifications, application updates, fixes, and upgrades to ensure software meets vendor and client specifications.
• Monitor and report on production outages and statistics
• Participate and conduct project planning process with other team members
• Developed and delivered business requirements that drive the analysis and design of quality technical solutions for the development and operation of Maximo solutions
• Conduct testing of system enhancements, modifications, application updates, fixes, and upgrades to ensure software meets vendor and client specifications
• Configured Integration Framework which provided solutions to the synchronization and integration of data between applications.
• Installed and configured Eclipse and BIRT to access Maximo Asset Manager 7.1.
• Developed report designs in BIRT Report Designer, Administered reports in Report Administration application and ran required reports as per company requirements.
• Created public queries for use with Start Center portlets for user groups.
• Created and modified Start Centers to fit users’ responsibilities.
• Created KPI to assist in progress measurements.
• Ran BIRT reports from different applications.
• Troubleshot Maximo 6.2 and 7.1.
• Set and configured log settings in Logging Application to assist in troubleshooting.
• Created New Appenders, and modified loggers to use Appenders which directed different log files to different destination locations to ease trouble shooting.
• Migrated and converted data from Maximo 6.2 system into test Maximo 6.2 environment and worked in an upgrade project involving Maximo 6.2 to Maximo 7.1 as a Functional Analyst responsible for making custom front-end screen changes and modifications by utilizing Maximo Application Designer as requested by users.

Maximo Developer/Administrator

Confidential, Texas

Responsibilities:

• Designed, build, tested and deployed different types of new workflow processes for use with Tivoli Asset Management for IT which customized and automated business processes.
• Assisted with the production of IT approved Project Plans and Operational Ready Documentation.
• Created Maximo source environments and target environments in deployment process.
• Configured Actions, Roles, Communication Templates and Escalation Applications in workflow process designing.
• Validated, enabled and activated workflow processes.
• Configured underlying Maximo databases.
• Created Table Domains, Objects, Indexes and New Relationships to perform related company functions.
• Used Application Designer application to create and modify Application that captured asset information.
• Added and modified signature security options of applications.
• Added and modified Tool bar menus, Search menus and list Tabs for different applications.
• Used Migration Groups application to organize contents in Maximo that comprised of workflow processes, Communication Templates, Actions and Roles for migration from source environments to target environments.
• Worked with SQL Expression Builder to filter actions in migration process.
• Worked with Migration manager to create migration packages and distributed them to Distribution environments and deployed to Target environments.
• Created Location Hierarchies in Maximo using Multi-Site functionality.
• Developed front-end queries and reports using Web reporting tool to search for parts and their specifications from various vendors and suppliers and their locations of origin as well as tracking and monitoring their conditions along the supply channels.
• Performed Database configurations in Maximo 6.2 and 7.1 using configdb command line utility and Database Configuration Utility to apply the db changes to the base Maximo 6.2 and 7.1.
• Managed WebSphere and WebLogic performance and functions for Maximo 6.2 and 7.1.
• Deployed applications in Maximo 6.2 and 7.1 using WebSphere to the user community across the organization.
• Providing support and customizing Work orders, PMs, Assets, Inventory, Purchasing, Safety modules in MAXIMO 6.2 and 7.1.
• Edited and reviewed custom java class code and compiled the custom java class code for MAXIMO 6.2 and 7.1.
• Developed and customized Oracle, SQL and Oracle PL/SQL scripts as per user requirements.
• Assisted users with developing custom front-end Maximo 6.2 and 7.1 Saved Queries for their personalized individual searches.
• Worked close with outside Java developers to define and develop functional specs for custom application such as development of additional work order cross over domains to provide users with capability of selecting single record and populating additional fields on the work order screen from the custom java lookups in Maximo 6.2 and 7.1.
• Modifying existing client reports.

Maximo Administrator/Specialist

Confidential, Green River, WY

Responsibilities:

• Assisted in the development of automated business processes.
• Proactively met with end-users to analyze current manual processes to determine if/where/when systems automation is feasible.
• Designed, tested and supported end-user custom database structures as required.
• Modeled new screens, windows and tables to provide additional capabilities; modify existing screens, windows and tables for enhanced system functionality.
• Provide technical support to business areas regarding system procedures and processes.
• Developed end-user guides/manuals for accounting and systems processes.
• Developed an extensive understanding of the company’s core business operations: what the businesses are; how they've evolved; what they do; what their revenue streams are; their business model(s), challenges, growth opportunities, operations; and so forth.
• Participated in the technical design and development of scalable data marts to support Reporting and Business Intelligence database solutions using existing and emerging ETL technology platforms and products including requisite source to target data mapping, data modeling and metadata layers for BI tools.
• Participated in troubleshooting activities (space, data errors, SQL statements, interfaces to external systems, etc.).
• Troubleshot & resolved functionality/data related queries.
• Modified and configured applications in IBM Maximo Asset Management using Domains, Database Configuration and Conditional Expression Manager applications and performed database and security configuration tasks.
• Configured Maximo 6.2 and 7.1 Security, Maintenance and Customization.
• Validated requirements with the Business Process Owner and/or Business Analyst to ensure the application requirements satisfy the business requirements.
• Participated in transitioning the designs to technical designs and/or programmers, and ensure complete understanding of the functional design.
• Identified and raised issues or deviations from designs to team lead.
• Executed test plan/scripts and document/verify actual results.
• Created and analyzed Maximo SLAs, Desktop Requisition Apps, Escalations of incidents to problems and eventual escalation of problems into Work Requests and Work Orders using Workflow process validations and escalations.
• Analyzed and configured the Self Service module per user requirements.
• Analyzed and reported on work order status, material status, and preventative maintenance status and maintenance resource records.
• Assisted with Administration of Maximo services to client user community as off-hours Maximo Helpdesk Support Admin.
• Migrated and converted data from Maximo 6.2 system into test Maximo 6.2 environment and worked in an upgrade project involving Maximo 6.2 to Maximo 7.1 as a Functional Analyst responsible for making custom front-end screen changes and modifications by utilizing Maximo Application Designer as requested by users.
• Developed front-end queries and reports using Web reporting tool to search for parts and their specifications from various vendors and suppliers and their locations of origin as well as tracking and monitoring their conditions along the supply channels.
• Performed Database configurations in Maximo 6.2 and 7.1 using configdb command line utility and Database Configuration Utility to apply the database changes to the base Maximo 6.2, 7.1.
• Managed WebSphere and WebLogic performance and functions for Maximo 6.2 and 7.1.
• Deployed applications in Maximo 6.2 and 7.1 using WebSphere to the user community across the organization.
• Providing support and customizing Work orders, PMs, Assets, Inventory, Purchasing, Safety modules in MAXIMO 6.2 and 7.1.
• Edited and reviewed custom java class code and compiled the custom java class code for MAXIMO 6.2 and 7.1.
• Developed and customized Oracle, SQL and Oracle PL/SQL scripts as per user requirements.
• Assisted users with developing custom front-end Maximo 6.2 and 7.1 Saved Queries for their personalized individual searches.
• Worked closed with outside Java developers to define and develop functional specs for custom application such as development of additional work order cross over domains to provide users with capability of selecting single record and populating additional fields on the work order screen from the custom java lookups in Maximo 6.2 and 7.1.
• Created users, security groups, GL accounts, Contracts, Job plans and KPIs.

Maximo Analyst

Confidential, Texas City, Texas

Responsibilities:

• Work with the quality assurance team to ensure that desired performance and functionality is delivered
• Development and configuration of custom MAXIMO Applications using the APPLICATION DESIGNER TOOL
• 3 full life cycle installations and configurations of Maximo 6.0, Maximo 6.1, and Maximo 6.2.1
• Actuate iServer Administrations and installations
• WebSphere and BEA WebLogic installations and configurations
• Performed migrations of XML files within a coordinated Change Management process in the environment
• Work with other team members to perform backend database updates and data changes as per requirements
• Worked Maximo Systems Administrator providing administrative support tasks - creating user groups, troubleshooting LDAP Sync, creating users, setting up organizations
• Maximo Application Migrations of XML (import/export) into various application environments
• Maximo Database Configurations and Migration of Database
• Worked in a MAXIMO 6.2.1 environment with Oracle 10g relational database back-end as a functional analyst helping clients in Western USA with their various Maximo-related functional support issues
• Changes to Actuate Report designs by utilizing Actuate Erdpro to edit and customize Actuate reports
• Created user groups, user accounts, monitoring LDAP synchronizations, server activities
• Monitoring and troubleshooting APACHE Load Balancer in a clustered environment
• Developing Workflow processes, Managing Workflow modifications and user requests, Work Views, Communication Templates, and general Maximo Systems Application tasks, roles and responsibilities
• Performing Maximo Administration tasks and managing all Maximo systems solutions
• Worked with outside technical teams to design and configure MEA integration points
• Monitor MEA JMS Queues and the failed transactions and manage retries in Maximo and PeopleSoft systems
• Work with WebMethods to determine XML Messaging services between systems
• Manage Oracle Stored PL/SQL Procedures, develop and run Oracle SQ scripts on Oracle 10g and 9i
• Installation of Oracle databases and creating of Maximo instances in the database
• Troubleshooting Maximo JDBC connectivity errors with Oracle database.
• Development of field control, field security, dynamic value lists, crossover domains, table domains, ALN domains
• Monitoring MEA, verifying data migration

Systems Administrator/Engineer

Confidential, Dallas, Texas

Responsibilities:

• Worked closely with outside Java developers to define and develop functional specs for custom application such as development of additional work order and cross over domains to provide users with capability of selecting single record and populating additional fields on the workorder screen from the custom java lookups in Maximo 6.2.
• Monitored, planned, and coordinated the distribution of client/server software and service packs.
• Made recommendations for new equipment and services to purchase and works with various vendors for procurement. Performed on-site and remote technical support.
• Assisted in the organization and inventory of all hardware and software resources.
• Provided emergency on-call support on a rotating schedule.
• Designed and maintained network infrastructures including token ring and Ethernet in a Local Area Network. Upgraded workgroup networks to Domain networks.
• Installed, configured, and administered Windows NT/2000 DNS, DHCP, WINS and RAS servers.
• Implemented, configured and managed local and domain user accounts.
• Installed, configured and troubleshot network protocols including TCP IP, I P X/S P X and N W
• Created and managed intranet websites. Supported technical clients over the telephone.
• Data storage and backup experience. Supported desktop hardware and software including installation and upgrading. Monitored, configured and troubleshot I/O devices, such as Printers, scanners, Multimedia devices, and USB devices. Migrated NetWare networks to NT networks.
• Set up network training labs and designs for students and customers. Monitored and maintained the use of company photocopiers and printers. Developed, maintained, and monitored procedures for all server backups. Assisted in the planning, design, documentation, and implementation of various systems to include desktop PC’s, servers, network equipment, and software applications.