CAREER SUMMARY:

• 6+ years of Business Analyst experience in the areas of Supply Chain, Logistics, E - Commerce, and Retail.
• Acted as a liaison between customers and technical solution groups to identify business process and design solutions to business problems.
• Hands-on experience across a range of logistics functions including: production planning, inventory management, WMS, customer service, forecasting, transportation and distribution with a diverse group of companies, products, and services.
• Good understanding on Inventory, Point of Sales (POS), Order Management System (OMS) and Bill of Materials (BOM).
• Experienced in capturing requirements for web application development specifically in ecommerce transactions
• Managed program and project efforts for Retail, E-Commerce: Web based applications, business strategy and web site content.
• Proactively communicate and collaborate with the business to analyze information needs and functional requirements and deliver artifacts as needed such as Project Charter, BRD, FRD, Use Cases, RTM, RACI Matrix as-Is process and to-be process.
• Involved in Impact Analysis for different project.
• Extensive knowledge on data modeling, Data Analysis, Data Mining, and defining the conceptual and logical model of the data warehouse.
• Strong knowledge of the Software Development Life Cycle (SDLC) models such as Water Fall and Agile.
• Experienced in business requirement gathering by conducting JAD session with Business and able to handle multiple projects at a time.
• Involved in writing Test Plans and Test Cases with QA team.
• Responsible for supporting UAT with the necessary infrastructure, resources, troubleshooting and defect fixing as well as managing UAT tasks as part of the project plan.
• Support QA team to resolve functional Defects in testing period.
• Expertise in using MS-Visio for designing AS-IS and To-Be process, Swim-lane diagram and Use Case diagrams.
• Used Ms Outlook and SharePoint for information sharing.
• Conducted Backend testing by writing complex SQL queries in TOAD to check the validation of the system.

TECHNICAL SKILLS:

Requirement Tracking: Rational Requisite-Pro, Test Director, MCQ and DOORS

Operating Systems: MS Windows NT/98/2000/XP/2007

Database: MS Access, SQL, Enterprise Data Warehouse.

Business Modeling Tools: Rational Rose, UML

Office Tools: MS Word, Excel, MS Project, MS Outlook, One Note, TOAD, SharePoint.

Methodologies: SDLC, RUP, UML, JAD and AGILE.

UML Diagram Tools: Rational Rose / Microsoft Visio.

Reporting Tool: IBM Cognos, Microstrategy 9.0, Tableu

PROFESSIONAL EXPERIENCE

Confidential, Woonsocket, RI

Sr. Business Analyst

Responsibilities:

• Involved in writing Business Requirements Documents (BRD), FRD, Project Charter, RTM, Context Diagram, Use Cases and System Design Document (SDD) according to industry best standards.
• I have assisted the Lead BA and/or other senior team members with the solutions planning process throughout the development lifecycle
• Elicited requirements from the business, SME and stakeholder by interviewing them and preparing Meeting Minutes after each requirement session and sending out to the team.
• Worked with Solution Architect (SA) and to prepare Application Design Document (ADD).
• Acted as a liaison between the Dev. team and the users (staff and management). Also was responsible for communications between Project Team and other related departments.
• Involved in raising Project Change Request (PCR) through team track application.
• Performed in depth feasibility studies and Gap Analysis.
• Lead client facilitation meetings to gather requirements (Inception phase), there after assisted tech leads in Analysis & Design of architecture using OOAD approach using UML & Rational Unified Process (RUP).
• Constructed data model for reporting solution based on business requirements.
• Analyzed financial report and deliver written recommendation to the client.
• Used different reporting format like - Dashboard, Graphs, Charts, Base grid, PDF file and tree view for better understanding and visualization during walked through session.
• Analyzed and designed Use Case diagrams, Class diagrams, sequence diagrams to depict process flows and PowerPoint presentations.
• Involved in developing the test strategy and helped in developing QA Test plans for Functional, Integration and System Testing.
• Assisted in Creating test cases in excel sheet and test scripts using test director and performed UAT (User Acceptance Testing.
• Involved in Usability session where Pharmacists and Technicians creates realistic scenarios to perform a list of tasks while observers watch and take notes
• Involved in developing weekly ADHOC reports in “Microstrategy” as per business need.
• Strongly involved with project lead during project charter phase.
• Raised change request to incorporate new requirement and update ‘In Scope’ and ‘De Scope’ section.
• Experienced in handling the large and medium sized project.
• Prepared separate FRD for Data Warehouse piece. Highly involved in both ‘Data Integration’ and ‘Business Intelligence’ (Reporting) section.
• I have conducted Backend testing by writing complex SQL queries in TOAD to check the validation of the system

Environment:MS Outlook, MS-Visio, SQL, TOAD, Requisite Pro, MS Project, MS Office, Business Intelligence tool like - Tableau and Microstrategy V 9.0 and SharePoint.

Confidential, Pittsburg, PA

Business Analyst

Responsibilities:

• Performed Requirements Gathering and Analysis, interviewed the SME (Subject Matter Experts), and ensured that contributors and all key stakeholders were motivated to complete assigned tasks.
• Conducted JAD sessions to allow different stakeholders to communicate their perspectives with each other, resolve any issues and come to an agreement quickly.
• Monitor the flow of Retail, Wholesale and E-Commerce orders within DOM
• Followed the Scrum Methodology under Agile, and acted as a Scrum Master. Made sure that the processes were followed, impediments removed and protected the team from any sort of disruptions and made sure that the sprint goals are achieved.
• Acted as a facilitator between the product owner and the team.
• Created Business Requirement Document (BRD), Functional Requirement Document (FRD), Use cases, Gap analysis and Requirement Traceability Matrix.
• Performed Gap Analysis to identify the deficiencies of the legacy system and identify the requirements for the proposed system.
• Developed data flow, workflow, process flow and entity relationship diagrams in MS Visio, and analyzed them to create “AS IS” and “TO BE” scenarios.
• Followed the UML based methods using MS Visio to create Business Flow Diagrams, Use Case diagrams, Activity diagrams, State diagrams, Sequence, and Collaboration Diagrams.
• I have used ETL tools to retrieve data from data warehouse.
• Worked with the project manager on various project management activities like resource planning, resource request, keeping track of project status, deadlines, and issues, environment and compliance issues.

Environment: SQL, Rational Clear Quest, Rational Clear Case, MS Visio, MS Project and SharePoint.

Confidential, Atlanta, GA

Business Analyst

Responsibilities:

• Conducted JAD Sessions for requirement gathering, resolving issues and conflicts and arriving at quick agreements regarding the system architecture design.
• Created business requirement document (BRD) and the functional specifications as per the user requirements.
• Created Business Workflow based on the requirements gathered from the client.
• Worked closely with the project manager for planning and organizing the project activities, and in communicating with other business center managers and stakeholders of the project.
• Analyzed and documented the limitations of the billing system.
• Created Business requirements for four modules: Open Accounts, Retail Drop Off (RDO/Inventory Maintenance), Global E-Commerce (POS), and World-ship Orders.
• Guided the QA team in writing test plans and test cases based on the business requirements which involved market risk analysis and risk management.
• Developed an online electronic payment status, maintenance, account and transaction of the customers.
• Interacted extensively with the client and the management teams to understand the requirements and to report the status of the testing efforts on their applications.
• I have interacted with DBA for the process of data extraction, data transformation, data load, data integration and conversion processes using business intelligence tools.
• Participated in various meetings and discussed enhancement and modification request issues.
• Managed the milestones and make sure of their completion within the established timeline.
• Actively worked with developers as needed to isolate the root cause analysis of defects.
• Worked with the clients on the final signing process in the User Acceptance stages.

Environment: Windows NT, RUP, MS-Visio, SQL, Requisite Pro, MS Project, MS Office, Axure and SharePoint.

Confidential, Pittsburgh, PA

Business Analyst

Responsibilities:

• Worked closely with the project manager for planning and organizing the project activities.
• Defined and documented the vision and scope of the project
• Gathered requirements through JAD sessions with the stakeholders and Subject Matter Experts (SMEs), developed Process Model and detailed Business Policies.
• Providedprocurement support topre-salesleading to improved accuracy of Proposals/Offers
• Provided hands-on leadership for the day to day operations ofsupply chainand material management including planning, purchasing, shipping and receiving.
• Designed Use Cases using UML and managed the entire functional requirements life cycle using RUP.
• Worked with the project manager to estimate best/worst case scenarios, track progress with weekly estimates of remaining work to do, conducting informal meetings ad hoc and as needed.
• I have involved in requirement gathering of the Data Warehouse, analyzing business requirements, Data Model Design and data flow from various Sources to Target.
• Involved in writing and implementation of the test plan, and various test cases for UAT.
• Initiated, proposed and implemented critical analytical and technical turnkey solutions extensively increasing the quantitative and qualitative value of the application.
• Provided overall project management to multiple projects successfully completing them on-schedule and on-budget.
• Prepared the business workflow using MS-Visio with input, output, and pre and post conditions.
• Enhanced test cases and scripts by adding the required functionality as per the new business requirements.
• Participated in various meetings and discussed enhancement and modification request issues.
• Attended weekly meeting to discuss progress and modification to test plans due to change in business requirements.

Environment:RUP, MS-Visio, SQL, Requisite Pro, MS Project, MS Office.

Confidential, Deerfield, IL

Business Analyst01

Responsibilities:

• Worked with the project manager for planning and organizing the project activities, and in communicating with other business center mangers and stakeholders of the project.
• Facilitated meetings for change management to discuss the impact of the changes, and prepare project milestone plans.
• Worked on requirements for various modules covered under Retail and Global E-Commerce (POS) applications that include modules like Account Receivable, Account Payable, and General Ledger, Sales Order Process, Order Delivery etc.
• Conducted weekly meetings to provideSupply chainactivities and status for problem resolution.
• Met with various groups, including business owners, SMEs (subject matter experts) and marketing team, for requirements gathering in definition stage.
• Gathered requirements, developed process model and detailed business policies.
• Involved in business analysis and project management, coordinating between the team members according to the business requirements.
• Created and maintained procedures and documentation.
• Organized and conducted meetings, briefings, demonstrations, conducted JAD sessions, and wrote minutes of project meetings.
• Worked with e-marketing team for online advertising and marketing of various products of the company.
• Managed scope and deadlines of the project.
• Managed the project using the MS project extensively.
• Involved in all major cycles and phases of the project from scope definition, risk analysis to user acceptance testing and monitoring the release of the product.
• Actively resolved day-to-day technology needs of the business unit with a focus on the analysis of processes.
• Worked with the project manager to estimate best/worst case scenarios, track progress with weekly estimates of remaining work to do, conducting informal meetings ad hoc and as needed.
• Prepared the Business Workflow using MS-Visio with input, output, pre and post conditions
• Worked with the clients on the final signing process in the user acceptance stages.