Technical Operations Manager Resume
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SUMMARY:
- 8+ years experience Software engineering & Technical Operations management
- 4+ years experience Managing & Leading Teams
- 5+ years' experience operating mission critical online services
- Proven experience identifying strategic solutions
- Strong people management skills
- Excellent communication and interpersonal skills
- Experience with DevOps techniques and approach
- Experience with/exposure to:
- ServiceDesk tools such as Dynamics CRM, BMC, ServiceNow, etc
- Team Foundation Server (TFS)
- Azure Cloud Services
- Monitoring tools such as SCOM, New Relic, Splunk, etc.
- Configuration management tools such as SCCM, Puppet, Chef, Salt, or Ansible
- Microsoft Dynamics CRM
- Microsoft SQL Database structure and administration
- Background as a Technical Operations Engineer & Lead, Systems Administrator, Software Engineer, or similar
- Experience working in a high volume, mid to large deployment, and multi - datacenter environment
- Knowledge of Incident Management, Change Management, Release Management, & Configuration Management
PROFESSIONAL EXPERIENCE:
Confidential
Technical Operations Manager
Responsibilities:
- Prior experience working for state agencies
- Prior experience working in the health care/insurance industry
- Volunteer experience and/or non-profit work
- Proven experience identifying strategic solutions
- Strong people management skills
- Excellent communication and interpersonal skills
- Experience with DevOps techniques and approach
- Experience with/exposure to:
- ServiceDesk tools such as Dynamics CRM, BMC, ServiceNow, etc
- Team Foundation Server (TFS)
- Azure Cloud Services
- Monitoring tools such as SCOM, New Relic, Splunk, etc.
- Configuration management tools such as SCCM, Puppet, Chef, Salt, or Ansible
- Microsoft Dynamics CRM
- Microsoft SQL Database structure and administration
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