SUMMARY

• 7+ years of experience in Software Development with 6+ years of experience in Salesforce CRM platform as Administrator and Developer and 2+ years as Java/J2EE application development.
• Salesforce Certified Administrator (ADM201)
• Salesforce Certified Platform Developer I
• Possess knowledge of CRM processes like Sales, Marketing, Customer Service and Support, Business processes and recommended solutions to improve their processes using Salesforce.com.
• SFDC Implementation Support: Understand customerbusinessneeds and configure SFDC per requirements.
• Responsible for L1, L2 & L3 support for Salesforce cases and capable of doing both Salesforce configuration and problem solving functions.
• Experience in APEX Programming by creating Custom Triggers and perform Asynchronous calls to implement the business logic as per the requirements.
• Experienced usingSalesforceLightning UI. Created Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features.
• Experienced in Service Cloud, Sales cloud, Community Cloud, Commerce Cloud, IOT Cloud, App Cloud, Chatter & App - exchange applications.
• Knowledge on Master Data Management (MDM), EDI documents, Boomi AtomSphere and API Management.
• Experience in ANT scripts and Continuous Integration practices (CI/CD) for Salesforce releases.
• Good understanding of cloud computing services, such as SAAS, PAAS and IAAS.
• Proficient in Jitterbit Cloud Data Loader which is used to integrate all Salesforce data, flat files and databases.
• Extensive experience in activities related to SFDC like Setup, Configuration, Customization, Administration, Data Migration and Deployment of applications to Force.com platform for large user groups.
• Experience in working with Agile/Scrum environment, Iterative, Waterfall software development methodologies and Project Management Techniques.
• Profound experience and understanding of Object Oriented Design (OOD), MVC, multi-tier architectures and distributed architectures.
• Good work experience in Custom Integration of Outbound Messages, Workflow & Approvals, Reports, Custom Objects and Tabs, Email Services, Security Controls, AppExchange Package & Custom Application, Sandbox data loading.
• Involved in developing Salesforce Lightening Apps, Components, Controllers and Events.
• Expertise in developing UI Components using Visual Force Pages, Visual Force components, Apex Controllers, HTML, Java Script, JQuery and CSS.
• Strong Expertise to work with Batch Apex, Apex classes, Apex Triggers, Web service integrations with HTTP/SOAP message communication and REST API.
• Hands on experience in developing and configuring Reports, Custom Reports and Dashboards for different user profiles based on the requirements.
• Experience with AWS and/or Heroku platform experience.
• Worked on Apttus CPQ to support multi-channel selling, including self-service e-commerce experience integrated with Salesforce CRM.
• Exposure to different types of software development life cycle methodologies including Agile methodology and have experience in using applications like JIRA, ALM and Rally for issue tracking and project management.
• Integrated SFDC with Marketo Tool to make Marketing process easy to access Leads and opportunities.
• Experience working with Salesforce tools: Force.com IDE, Force.com Explorer, Developer Console, Apex Data Loader, Apex Explorer.
• Performed administration activities for SFDC System Configuration, Analytics Reporting, Data Migration, User Acceptance Testing, End User Training Development & Delivery and System Testing.
• Experience with CTI integration and SSO implementation.
• Experienced in using Distributed version control systems (GIT/Mercurial) and designed Wave Analytics.
• Experienced in deploying the AppExchange applications and integrating with third party applications
• Experience working with Salesforce1 mobile application development and customizations.
• Experienced in deployment from Sandbox to Production using deployment tools like Force.com IDE and Workbench Deploy change set.
• Provided end user training, support and user manuals about best practices in Salesforce.
• Experience in delivering good interpersonal skills, team building skills and ability to work effectively with all levels of organization.

TECHNICAL SKILLS

CRM Tools: Salesforce.com

Salesforce Technologies: Visualforce, Apex Controllers, Triggers, Sales Cloud, Service cloud, Apex Data Loader, Lightning components, SOAP API, Email Services, SOQL and SOSL.

Salesforce Tools: Apex Data Loader, Force.com IDE, Eclipse IDE, Force.com Excel Connector, Developer Console, Workbench, Informatica Tool, Dell Boomi

Languages: Apex, Java, SQL, HTML5, AJAX

Databases: MS Access, SQL server

Operating Systems: Windows NT /2000/XP Pro/ Vista, Windows Server 2008

Web Technologies: JavaScript, CSS, Web Services, SOAP, REST API, HTML

PROFESSIONAL EXPERIENCE

Confidential, Peoria, IL

Senior Salesforce Developer

Responsibilities:

• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Provided development, implementation, and updating focusing on Sales cloud and Service cloud.
• Worked with AppExchange Shipmate app to send mail, ship orders and track packages.
• Using Chatter to follow any shipment and get real-time tracking updates.
• Building process builder for generating quotes and creating labels, once data is stored in Salesforce.
• Worked with DupeCatcher app to filter and prevent duplicate records in the organization.
• Integrated and Implemented Dell Boomi Environment into Salesforce.com.
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Developed Custom Controllers to make external web service callouts, validations and data insertion.
• Created Visualforce components and attributes to override the look and feel of standard Visualforce components.
• Developed Communities by providing self-service on the web, add chatter answers to self-service.
• Integrated the web services by generating the necessary stubs from the WSDL files for extracting the data from the home grown applications by using the home grown web services.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Used lightning components available in Lightning App builder to build custom user interfaces.
• Involved in Case Assignment Rules, Escalation Rules and Auto-Response Rules configuration and Customization in Case Management.
• Utilized Apex data loader in handling massive amounts of user data.
• Customized Chatter objects and tabs to view progress and discussion on business process and configured Chatter to track emails from Outlook to Salesforce by following a user.
• Worked in different sandboxes for development and testing, and involved in migrating the code to production instance in installments using Change Set.

Environment: SFDC, Apex, Data Loader, AppExchange, Force.com, Service Cloud, Import Wizard, Eclipse IDE, Controllers, Visual Force Pages, Dell Boomi, XML, Triggers, API, Java, J2EE.

Confidential, Hickory, NC

Salesforce Administrator/Developer

Responsibilities:

• Implemented new enhancements including creation of custom objects, workflows, email alerts, templates and UI changes to match the functional needs of the client.
• Designed and developed Apex Classes, Controller Classes, Controller Extensions and Apex triggers for various functional needs in the application.
• Giving support to existing integration with third party system (SAP) by using REST API.
• Responsible for writing SOQL & SOSL queries with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Developed and maintained validation rules and Triggers to maintain the quality of data and data manipulations between different objects.
• Worked on trigger handler class and moved all the existing triggers to their respective classes
• Designed and Developed wizards using Visualforce, JavaScript, HTML, CSS.
• Worked extensively in force.com sites with Customer community.
• Writing test classes for apex classes to ensure that code is working properly.
• Used Apttus CPQ capability to enable product information management, catalog management, self-service portals, promotions, rebates, partner commerce and the User Interface is optimized for viewing and purchasing from any device, including smart-phones and tablets.
• Extensive experience working in an agile development environment using version One.
• Deployed the components from one instance to another instance by using change sets and AppExchange tools like Copado.
• Created Profiles, Roles based on Organization role hierarchy and implemented Record-Level and Field-Level security and configured their sharing settings.
• Experience with administration, building reports, dashboards, security and troubleshooting.
• Utilized Apex data loader in handling massive amounts of user data.
• Provide training and support to users on how to login, access and effectively use the System.
• Establish and implement best practices with regards to system maintenance, configuration.
• Customized compact layout and Navigation menu in the Salesforce1 Mobile App to meet the user requirements.

Environment: SFDC platform, Apex Language, REST, SOQL/SOSL, Reports, Custom Objects, Sandbox, Force.com IDE, AppExchange, Salesforce1, Visualforce, HTML.

Confidential, Center Valley, PA

Salesforce Administrator

Responsibilities:

• Auditing of existing Salesforce org and developing a future road-map.
• Implement and configure Salesforce systems to meet client’s requirements.
• Administration and support of over 100 Salesforce users.
• Worked on various salesforce.com standard objects like Accounts, contacts, leads, quotes, activities, reports and dashboards.
• Create new custom objects, assigned fields, designed page layouts, custom tabs, components and custom reports.
• Developed and configured various Reports and Dashboards for different user profiles based on the need of the client.
• Created Price books and also migrated the active Products from these Price books.
• Engaging in continuous improvement of the platform for all user groups such as Sales, Marketing, Operations and other internal teams.
• Used Data Loader for insert, update and bulk import or export of data from Salesforce.com.
• Provide support and training to clients during and post implementation.
• Providing client user guides or quick reference guide documentation.
• Stay up-to-date with the periodic Salesforce releases and leverage the updates to drive business value.

Environment: Salesforce.com Platform, Apex, Validation Rules, Workflow Rules, Reports& Dashboards, Apex Data Loader& Explorer.

Confidential

Salesforce Administrator

Responsibilities:

• Worked closely with sales team and business users and performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects for Salesforce.
• Daily administration and support tasks including managing multiple user setups, profiles and roles, customization of objects, fields, record types, page layouts and validations
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Interacted with ETL developers to migrate the data from Informatica environment using Data Loader from CSV files to SFDC under guidance and supervision.
• Identified and established the sharing rules for restricting access to business objects such as opportunities, leads, and cases.
• Knowledge in Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Worked with different Record types to setup for different Page layouts based on profiles.
• Experience with SOQL and SOSL statements within custom controllers, extensions and triggers.
• Involved in the Web Services Integration to connect with the different Applications.
• Customized dashboards to monitor lead activities based on regional sales, sales geography.
• Developed and configured various Reports for different user profiles based on the need of the organization.
• Worked with different Deployment Plans for each release and Sandbox Refreshing.

Environment: Saleforce.com platform, Apex, Visual Force Pages, Apex DataLoader, Workflows & Approvals, Reports, Dashboards, Custom Objects & Tabs, Sandbox, Force.com IDE tool& Informatica tool.

Confidential

Salesforce Developer/Admin

Responsibilities:

• Actively participated in requirements gathering and Design Sessions with the client and other stakeholders working in an agile development environment with Mission Control as the tracking tool
• Experienced in writing Apex classes, batch apex, scheduled apex, triggers and workflows.
• Worked with Apex Scheduler to invoke Apex classes at regular intervals.
• Worked with Dynamic Apex to access Objects and Field values based on user inputs, execute dynamic SOQL.
• Created Page layouts, Search layouts to organize fields, Custom links, related lists, and other components on record pages.
• Used SOQL & SOSL with consideration to Governor Limits for Data Manipulation needs of the application using platform database objects.
• Created and deployed several reports for different user profiles based on the need in the organization.
• Customized the Dashboards to the track usage for productivity and performance of business centers and their sales teams.
• Responsible for loading data into salesforce.com using Apex Data Loader, Import Wizard.
• Responsible for migrating data from one Sandbox environment to another Sandbox environment using Force.com IDE tool and Change Sets.
• Installed and deployed Salesforce AppExchange products such as Conga, Mail chimp, DocuSign, Campaign Monitor, DupeBlocker.
• Responsible for writing Test Scripts for various scenarios.
• Worked on Unit testing, for the customizations and developments done during the project.
• Provided the training to the internal business users to use the application and develop their own custom reports.

Environment: Salesforce.com, Triggers, Security Controls, Apex, Controllers, Sharing Rules, Workflows, Eclipse IDE, Data Loader

Confidential 

Java Developer

Responsibilities:

• Involved in various stages of the project life cycle primarily design, implementation, testing, deployment and enhancement of the application.
• Developed the user interface screens using Swing for accepting various system inputs such as contractual terms, monthly data pertaining to production, inventory and transportation.
• Involved in designing Database Connections using JDBC.
• Involved in design and Development of UI using HTML, JavaScript and CSS.
• Involved in creating tables, stored procedures in SQL for data manipulation and retrieval using SQL SERVER 2000, Database Modification using SQL, PL/SQL, Stored procedures, triggers, Views in Oracle.
• Developed the business components used for the calculation module.
• Involved in the logical and physical database design and implemented it by creating suitable tables, views and triggers.
• Created the related procedures and functions used by JDBC calls in the above components.
• Involved in fixing bugs and minor enhancements for the front-end modules.

Environment: JDBC, JavaScript, HTML, Resin, SQL Server 2000, Text pad, Toad, MS Visual SourceSafe, Windows 2000.