Business Administration Resume CO - Hire IT People

SUMMARY

Extensive proven experience as a Systems Engineer Developing, implementing and maintaining custom Crystal Reports to deliver business intelligence to clients.
Design and implement custom reports to expedite and simplify the delivery of information of all types to end users.
Collaborate with senior management and users to establish custom reporting criteria, metrics and parameters, test and verify output results.
Review processes and procedures and recommend improvements to maximize the flow and accuracy of information.
Provide training and documentation on the use and design of the reports created.

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

Business Administration

Confidential CO

Responsibilities:

Design and implementation of Custom Crystal Reports
Add new views and stored procedures ( or modify existing ones )
Add or change SQL jobs, triggers, tables and objects
Review report usage and needs with end users
Test and verify report accuracy and functionality
Review current procedures and Initiate Best Practices programs
Extract, Transform and Load ( ETL) Data to and from Data sources
Create and populate Custom and Temporary tables
Work with end users to determine best formatting and result sets
Establish, document train users in proper procedures and processes
Provide Training in Crystal Reports in Classroom setting or one on one
Perform system audits and reviews and prepare recommendations to owners
Install and service Microsoft Small Business Server Premium ( with SQL Server ) and other versions of Microsoft Server as well as workstations and network infrastructure.
Provide user training and documentation in the operation of software and workstations.

Confidential

Information Systems manager

Responsibilities:

Establish, document and enforce policies and procedures for the network and software use
Developed Custom Crystal reports to address specific needs and improve processes and data flow. Created new or modified existing views and stored procedures as needed.
Worked with senior management and users to determine report requirements and specifications.
Performed testing on all new custom reports and on all updates from ERP vendor before implementation. Verified all reported “trouble tickets” and resolved with ERP Vendor
Trained new and existing users in the proper use and operation of the system.
Member of the ISO 9000 certification team - created all process flow charts
Lead the effort to successfully move from a “cost plus” pricing system to a Market Based Pricing system
Established a new system for Activity Based Costing to determine to cost and consumption of support services provided to Customers.
Directed the implementation of the first fully integrated Autocount system to serve as a direct machine interface between PSI and a Web Press.
Install and upgrade network servers and workstations.
Served as a Beta site tester for version 10 of PSI as the software vendor moved from a Foxpro based package to a SQL based package.
Served as a Beta site for the implementation of the PrintCafe Printersite “dot.com” software.