SUMMARY:

• Business Transformation Change Management Program Management
• A seasoned Consultant, poised to contribute a unique blend of skills in all aspects of Business Transformation and Strategic Change Management.
• Eleven years of experience leading and managing large scale enterprise wide global Business Transformation, ERP Full Cycle implementations, Business Process Reengineering and Organizational Change initiatives.
• Pragmatic problem solver, superior interpersonal skills, capable of resolving multiple and complex issues and motivating staff to peak performance.
• Successful leadership style that empowers cross - functional team members by making them part of the decision-making process and enables both individuals and organizations to meet their unique goals.
• Highly organized, with outstanding communication skills, relationship management with customers, vendors, management and across multiple disciplines.
• Consistently ranked in the top one-percent of Confidential performers each year. Certified Confidential Project Manager, PMP.

CORE COMPETENCIES:

• Business Transformation
• ERP SAP Implementations
• Organization Change Management
• Project Management
• Program Management
• Stakeholder Management
• BPR/ BPM
• Culture Adoption
• Leadership Coaching/Facilitation
• Knowledge Management
• Stakeholder Communications
• End User Training
• Org Alignment/Design
• Offshore Delivery
• Training Materials Development

TECHNICAL EXPERTISE:

BPM Tools: MEGA, PEGA, ARIS

OCM Diagnostics: Confidential Better Change, Kotter Model, ADKAR, Change Readiness tools, Excel based Diagnostic tools

Training Tools: SAP UPK, uPerform

Programming Languages: C, C++

KM/ Content Management/Version Control: MS Sharepoint 2010, Sharepoint Server, MS Visual Source Safe (VSS)

Modeling and Project Management Tools: MS Visio 2003, Microsoft Project Plan, MS Project Server

SAP ERP: SAP FI/CO,SCM, HCM/HR, SD, SRM, BI, IS-Retail

Confidential Rational Suite: Rational Portfolio Manager, Method Composer, Clearcase, Clearquest, Requisite Pro

Other tools: MS Office Suite, HTML Editors, MS ACCESS

PROFESSIONAL EXPERIENCE:

Confidential

Organizational Transformation Advisor

ENVIRONMENT: MEGA BPM, MS SHAREPOINT, WMS, ABEL, MABEL, BICS, MS PROJECT, MS VISIO, AGILE, ACCESS DB, ms power point, excel, client applications- various technologies

Responsiblities:

• Developed the long term plan and strategy for the establishment of a Statewide Transformation Office.
• Worked closely with the Program Leadership in defining deliverables and plan for NY-HX integration with other HHS Agencies notably Department of Health (DoH) and Office of Child and Family Services (OCFS). Provided oversight support for the project. Developed Project Plans, and assigned tasks to individual team members.
• Designed and implemented the Governance Model and Adoption Plans required for the successful deployment efforts.
• Conducted stakeholder assessment and developed Project Stakeholder Communication Plans
• Wrote whitepapers to make a case for Integration of Strategy and Architecture model for the proposed NY-HX activities.
• Developed Federal Reporting deliverables such as Planning Advanced Planning Document (PAPD) and Implementation Advanced Planning Document (IAPD).
• Reviewed Technical Architecture Diagrams and models. Devised strategies to implement the MEGA BPM tool across the agencies.
• Provided Business Re-engineering advisory and Program Management support for the Organizational and Process Redesign of the Statewide Benefits Payment systems.
• Responsible for Business Process Analysis (BPA) and process modeling of end to end benefits issuance and payment processes. Conducted Cost Benefit Analysis, Requirements Gathering for proposed processes.
• Conducted site visits and workshops Confidential 6 county offices across the State to collect As-Is data to support the Gap Analysis.
• Provided recommendations for the overhaul of the current systems and processes.The recommendations encompass process automation, process integration and redesign of the Benefits Payments for the entire State to improve efficiency and reduce costs significantly for the agencies dependent on Federal and State grant funding.
• Conducted assessment for the business case justification for the legacy Mabel (Medicaid MMIS) and ABEL (TA) systems of the State. Worked closely with the application owners in documenting the process workflows and recommending changes.
• Managed the on-going Statewide Application Inventory Analysis initiatives. Responsible for documentation of all the current applications to provide strategic input for the leadership. Efforts resulted in creation of updated Technical Architecture and Process models. Developed the the Gap and Impacts analysis for the Fair Hearings upgradation processes. Worked closely with the BPM team to develop the process models.

Confidential

Global Adoption Specialist

ENVIRONMENT: SAP ECC 6.0, MS SHAREPOINT, MS PROJECT, MS VISIO, AGILE, ASAP, ARIS, MS POWER POINT, business objects, SAP UPK

Responsibilities:

• Led the Strategic Adoption efforts for an SAP based Transformation effort with multiple rollouts in different geographies.
• Developed the Integrated Organization Alignment framework, Governance Model and implemented the Change Deployment Plan for the global rollout which was subsequently replicated in rollouts across the organization.
• Led an extended team of 9 resources and 3 direct reports for the duration of the project.
• Advised the organization’s APAC based regional office on their Business Strategy for the next 3 years and developed the Organizational Alignment recommendations. The regional office used the recommendations to pilot the IT Consolidation and Operations Support initiative.

Confidential

PROGRAM CHANGE INTEGRATION MANAGER

ENVIRONMENT: SAP ECC, BI, IS-RETAIL, ARIS, MS SHAREPOINT, MS PROJECT, MS VISIO, MS EXCEL, POWERPOINT, AGILE, ACCESS DB, Confidential RATIONAL SUITE, SAP UPK, UPERFORM, MICROSTRATEGY

Responsibilities:

• Managed the Program Integration efforts for the project. Developed the Project Plan and was responsible for timely delivery of work products to the customer. Provided oversight to Process Modeling, System & Integration Testing, UAT efforts.
• Managed the Integration efforts for 2 major Strategic Initiatives covering Supply Chain operations (SC2010 and SAP transformation). Developed the Integrated Change Deployment plans and responsible for ensuring alignment with project plan, risk identification and mitigation, budgeting and resource management.
• Designed and developed the Integrated Stakeholder Management plan encompassing Supply Chain, Merchandising, Store Management, Sales Audit and Reporting, Transport Management Systems, Warehouse Management Systems, OTC, P2P, Product Flow.

Confidential

GLOBAL COMPETENCY MANAGER

ENVIRONMENT: MS SHAREPOINT, Confidential RATIONAL PORTFOLIO MANAGER, RATIONAL RMC, MS PROJECT, MS VISIO, AGILE, ACCESS DB, MS VB, ORGANIZATIONAL DIAGNOSTIC TOOLS, MS EXCEL

Responsibilities:

• Responsible for Strategy Planning and Practice Development for Global Organizational Change Strategy and Operations Strategy work streams managing a budget of USD 2.5 million.
• Managed implementation and adoption for a portfolio of projects aimed Confidential capability improvement. Key projects include - Global Training Plan Deployment and Implementation, Development of Change Diagnostic Tool to evaluate Change programs, Creation of Performance Dashboard for Strategic projects, Method Refresh for Business Activity Monitoring, New framework and tool for Rapid Process Change, Portfolio Management tool to report project performance.
• Created project plans and responsible for stakeholder management. Provided oversight for Process Design, Development, User Acceptance Testing and Training required for the deployment of these stratetegic projects.
• Managed an extended team of 18 resources and 10 direct reports. Created resource utilization plans.

Confidential

MANAGEMENT CONSULTANT AND pmo MANAGER

ENVIRONMENT: PEGA BPM, MS SHAREPOINT, MS PROJECT, MS VISIO, AGILE, ACCESS DB, MS PROJECT SERVER, PEGA PRPC, BAM TOOL, Confidential RATIONAL SUITE, Confidential WEBSPHERE, MS EXCEL

Responsibilities:

• Progam Management Office (PMO) Manager for a large scale multimillion dollar (USD 20 million) Business Process Reengineering Transformation Consulting engagement for a Fortune 500 Insurance client.
• Helped client through a 3 phase transition, designing and managing the PMO office and deployment management activities like Process Modeling, Impacts Analysis, Readiness Assessments, UAT, Training and Communication plans. Led a team of 14 reports and managed resource plans and implementation plans.
• Conducted workshops with the process SMEs to collect the requirements and then providing the walkthroughs for the to-be solution.
• Conducted training workshops for change agents and train the trainer workforce.
• Managed the corporate communication working closely with the Communcations director for the Business line and running campaigns to gain adoption across the organization.

Confidential

MANAGEMENT LEAD

ENVIRONMENT: SAP HRMS, ECC 6.0, MS SHAREPOINT, MS PROJECT, MS VISIO, ARIS, AGILE, ACCESS DB, Confidential ASCENDANT, Confidential WEBSPEHERE, RATIONAL METHOD COMPOSER, RPM, SAP UPK, LEGACY PAYROLL, HR Service delivery platforms, ms excel, cognos reporting.

Responsibilities:

• Management Lead for a large scale multimillion dollar (USD 70 million) Global ERP SAP HRMS Consulting engagement. Set up the Progam Office and helped client through the SAP transformation by implementing the Change Management Strategy and designing an HR Support and Delivery Center as part of the transition activities.
• Conducted all aspects of Ascendant SAP framework like Blueprinting of process models, data migration and archiving, User Acceptance Test Plans, Change Management activities, Change Control, Cut Over, Deployment and Training activities.
• Worked closely with HR Leadership team to define new roles and responsibilities, organization redesign and quality compliance procedures. Led a team of 10 Direct reports and an extended team of 45 consultants.
• Created project management plans and tracked resource utilization and budget for the project. Responsible for Risk Management.
• Conducted business analysis for the HR processes as a result of an HR Audit. Completed As-Is analysis and founds gaps in the process and recommded BPM solutions to address them.
• Managed the overall Change Management acticities covering Stakeholder Management, Change Governance, Communications and Training for the end users.

Confidential

PROGRAM MANAGER BUSINESS TRANSFORMATION

ENVIRONMENT: MS SHAREPOINT, MS PROJECT, MS VISIO, AGILE, ACCESS DB, MS PROJECT SERVER, amdocs, Confidential websphere, oracle 11i, open source wiki tools, client specific bam tools, ms excel, business objects

Responsibilities:

• Program Manager Business Transformation for a large scale Telecom Application Outsourcing IT engagement for a Fortune 50 Diamond client.
• Chief of Staff for the Global Management Office leading an team of 25 people, responsible for the overall program delivery, strategy development, management reporting and staff of nearly 1500 resources.
• Led the Business Process Management initiatives of the engagement. Responsible for design, implementation, data migration and maintenance of the Knowledge Management Systems and tools for the client. Effectively managed the adoption efforts with a focus on Stakeholder Management, Communications and Training delivery.
• Presented the program leadership with performance dashboards, utilization reports, and project activity monitoring.

Confidential

MANAGEMENT CONSUltant and Program Manager

ENVIRONMENT: SAP ECC, sap hr bi fi-co, MS SHAREPOINT, MS PROJECT, MS VISIO, ASAP, ACCESS DB, MS PROJECT SERVER, Confidential rational suite, Confidential websphere, cognos

Responsibilities:

• Program Manager for a leading banking client’s Organization Transformation and integration of its global SAP HRMS systems and Knowledge Management system. Developed a Case for Change and conducted business needs assessments, impacts analysis and training needs analysis, coordinated business requirements gathering, process redesign and modeling and formulated a Benefits Realization Plan.
• Established the Knowledge Management practice within the organization.
• Worked as the Lead for KM and led the Business Process Re-engineering initiatives handling an extended team of more than 10 individuals.
• Helped to define KM Policies and establish the initiative as a part of core capability showcase, resulting in improved business process and savings worth USD 250,000.
• Developed KM Portals and managed the information migration and adoption.

Confidential

Business Lead

ENVIRONMENT: MS PROJECT, MS VISIO, AGILE, ACCESS DB, Confidential websphere, vb, ms power point, ms excel

Responsibilities:

• Business Lead for a Confidential process improvement initative.
• The client wanted to integrate its statewide higher education technical entrance examination board with the public university system.
• Conducted impact analysis studies and recommended strategic communication strategies which were adopted and implemented .
• Developed a framework for change communications and stakeholder engagement.
• Advised the client on setting up a contact center and manage the change management activities during the system implementation and upgrades.