Senior Visa Consultant Resume Chicago, IL - Hire IT People

SUMMARY

More TEMPthan 15 years of customer service experience which includes five years of call center environment experience
Bilingual English/Spanish (Fluent in speaking, reading and writing)
Proven ability to efficiently manage multiple tasks/projects simultaneously
Possess strong time management and interpersonal skills
Responsible and self - starter individual with initiative
Ability to lead and assist team(s) to maintain work volume
Strong administrative support experience
Demonstrate self confidence, energy and enthusiasm

PROFESSIONAL EXPERIENCE

Confidential, Chicago, IL

Senior Visa Consultant

Responsibilities:

Assisted individuals, travel agents and corporate companies with processing of passports and visas
Ensured timely receipt of passport and visas by offering rush/emergency expedited service when needed
Communicated area specific passport and visa requirements to clients
Interfaced with individuals, travel agents and corporate companies to build solid work relationships
Lead efforts to assist other team members with administrative responsibilities including but not limited to, conducting inventory of all office supplies and equipment, logging packages received and generate UPS/Fedex shipping labels for daily processed passport shipments
Served as reception assistant covering all duties while receptionist was busy with walk in clients

Confidential, Chicago, IL

Lead Agent/Coordinator

Responsibilities:

Verified accuracy of mortgage and healthcare leads submitted online by consumers
Maintained updated Excel spreadsheet with potential strong leads
Responsible for providing leads to sales staff for selling to brokers
Planned and coordinated meetings and responsible for all logistics of travel for out of town clients

Confidential, Arlington Heights, IL

Corporate Travel Consultant

Responsibilities:

Call Center - Assisted in airline, hotel and car reservations for multiple corporate clients (U.S and International)
Involved in coordinating meetings with our airline, hotel and car vendors
Kept Clients informed on changes in travel arrangements due to unforeseen circumstances
Dealt with various reservation transactions utilizing the Sabre system

Confidential, Chicago, IL

Travel Consultant/Supervisor

Responsibilities:

Supervised and ran the day to day operations of one of six Mena Travel agencies
Booked tour and vacation packages using nationwide vendors
Assisted clients with their US/International airline reservations, inquiries, and vacation getaways
Procured the highest amount of vacation packages sales for two consecutive months