SUMMARY

• Seasoned professional in Full Lifecycle project management. Monitoring performance and recommending scope, schedule, cost and/or resource allocations; connecting short - term demands to long-term implications, in alignment with the supporting business case.
• Seasoned professional in prioritizing multiple tasks while meeting deadlines; communicating project status (forecast, issues, risks, etc.) to stakeholders. Effectively balancing competing project constraints to scope, quality, schedule, funding, budget, resources, and risk, to manage project success. Connecting project objectives to broader organizational goals.
• Seasoned professional in reviewing contracts to ensure completeness of scope and appropriate accountability based on role and/or responsibility. Negotiating with stakeholders to obtain the resources necessary for successful project execution.
• Expertise in the following: Project Methodologies/ Tools - Agile, SDLC, Waterfall, Anti Money Laundering (AML), Payment Card Industry Data Security Standard (PCI) DSS, Request for Information(RFI), Request for Proposal (RFP), Service Level Agreement (SLA), Master Service Agreement (MSA), Statement of Work (SOW), FISMA, DIACAP,COOP FISCAM, CMMI, ITIL, SAP, Oracle, MS Office/PowerPoint/ Project/Visio/SharePoint.

TECHNICAL SKILLS

• Project/Program Management (PMP)
• PMO/Contract/Vendor Management
• Client Relationship Management
• Sales Support and Strategy
• ERP Systems Implementation (SAP, Oracle)
• Document Management Technology
• Network/Infrastructure Management
• Organizational Design and Development
• Systems Training (Design & Development)
• Excellent Presentation Skills
• Change Management

PROFESSIONAL EXPERIENCE

Confidential, OH

Assistant Vice President Infrastructure & Technology

Responsibilities:

• Assessed and managed risks associated with business objectives and activities to ensure activities are in alignment with the bank’s risk appetite /risk management framework.
• Defined long term technology objectives, strategies and priorities for the division. Planned, organized, and implemented information technology initiatives. Removed hurdles and championed the goals of these initiatives.
• Provided leadership to motivate the staff to support the mission of the department and to provide high quality implementation, monitoring, and management of information technology services.
• Assessed financial costs of new technology in terms of organizational needs and priorities. Determined and managed the IT Department’s annual operational budget by aligning with departmental goals.
• Employed tools in the analysis of root cause of organizational problems and create alternative solutions that resolve the problems.
• Provided technical and/or business guidance to internal and external clients in diverse situations.
• Organizes, monitors, and controls projects, ensuring efficient use of technical and administrative resources, to achieve project objectives.
• Determined and delivered the annual IT projects and services portfolio in accordance with budget guidelines and strategic objectives. Defined and implemented program to improve information technology services.
• Utilized administrative skills and technical knowledge to manage organizational IT policies, standards, and procedures.

Confidential, Cleve, OH

Director PMO Software Development

Responsibilities:

• Managed PMO and the management of organizational change/ implementation of best practices utilizing the knowledge of IT-enabled change and benefits delivery. Managed a staff of 75+ IT professionals.
• Developed and authored Memorandum of Understanding, System Interface Agreements and Service Level Agreements and other contracting vehicles.
• Analyzed and predicted trends and develops long-range plans designed to maintain cost effectiveness for the enterprise IT. Researched and recommended courses of action to prevent problems and to maintain high service levels for the user community.
• Defined and implemented IT governance and IT strategic planning methodologies to ensure that IT projects, services and investments were aligned with the agency and strategic goals and objectives.
• Determined and delivered the annual IT projects and services portfolio in accordance with budget guidelines and strategic objectives. Defined and implemented programs to improve information technology services.
• Fostered formal and informal networks that assisted in successfully working through complex political situations. Provided advice to the senior management team on information technology initiatives.
• Ensured cross-functional communications both within the department and throughout the organization. Developed and encouraged partnerships with external stakeholders.
• Developed effective relationships to develop and leverage industry-specific utilization of information technology. Built a diverse team that related to other agencies and understood their business and technology needs.
• Established metrics, key performance indicators and service level agreements for driving the performance of IT service delivery. Lead IT strategy planning, provided current knowledge and vision pertaining to technology.
• Implemented a Business Process Improvement initiative that reduced operations processing time by 22%, resulting in a 3 year ROI of $2.5 million dollars.

Project Manager IT Assurance

Confidential

Responsibilities:

• Managed teams which conducted IT Assurance initiatives completed include Compliance of Internal IT Controls for DFAS Defense Retiree and Annuitant Pay System /MyPay, IT security, systems, and applications. DoD Information Assurance Certification and Accreditation Process (DIACAP) Federal Information Security Management Act (FISMA), Continuity of Operations Plan (COOP) Federal Information System Controls Audit Manual (FISCAM).
• Managed teams which developed test cases and validated critical processes for IT audit/controls and risk management analysts. Identified, evaluated, and ranked the risks related to IT systems; identified and documented control gaps for each financial application system; and recommended viable solutions to remedy any significant deficiencies.
• Audit/Assurance initiatives completed include Compliance of Internal IT Controls for DFAS Defense Retiree and Annuitant Pay System /MyPay, IT security, systems, and applications. DoD Information Assurance Certification and Accreditation Process (DIACAP) Federal Information Security Management Act (FISMA), Continuity of Operations Plan (COOP) Federal Information System Controls Audit Manual (FISCAM).
• Implementation of Change Management Process and Control: Assisted in formulating policies and procedures for change management control, system security, and backup for identified deficiencies. Spearheaded IT risk management plan, which included the design of low-risk systems.

Confidential, NJ1

Systems Business Manager

Responsibilities:

• Managed P&L for the Electronic Records Solutions group negotiating contracts, negotiating software license agreements, preparing proposals, business plans, and statements of work, operating budgets, financial terms, and conditions of contracts. License management and software procurement (SAP, document management, Oracle and Microsoft)
• Stayed abreast of technology advances, ideas and trends in order to assess potential benefits to the organization in the future. Directed the Information Technology department in seeking innovative technological solutions that benefited customers.
• Planned and implemented employee development programs that help staff increase knowledge and skills while providing succession needs.
• Vendor, Subcontractor and Channel Management monitoring the performance of management, personnel, and sub-contractors. Planning sales and business development opportunities, including supporting national/regional sales and service teams.
• Preparing sales proposals and financial analyses to vertical industries. Provided product information materials, Conducted product knowledge training seminars, Accompanied sales force on key customer presentations
• Successfully networked/managed strategic alliance relationships with internal/external relationships. Developed content that provided key messages via demonstrations, presentations, case studies, and white papers or books.