SUMMARY

• Extensive knowledge of PMI & ITIL processes. Broad experience in Requirement Elicitation & Management, Documentation, Scope management and Time management, Strong leader and communicator experienced in leading business and organizational change and in relationship management.
• Extensive knowledge of new and enhanced business processes in various industries. Business and System solutions for Information Security, Infrastructure Platform, Wealth Management, Capital Market, Investment Banking, Retail & Private Banking, Payment Center Wires
• Collateral Monitoring & Credit Lending, Loan Origination, Utility, Government, Oil & Gas and Brokerage Industries to make the process more effective and efficient.Broad experience in consulting, executive management, application delivery, work flow case management, operations management, vendor management and sales.

PROFESSIONAL EXPERIENCE

Confidential, Toronto ON

Business Consultant

Responsibilities:

• Provided facilitation skills and managed brainstorming sessions for business requirement elicitation.
• Documented business requirement, Request for Proposal (RFP) and managed risk & issue log for program.
• Created SRD Confidential teams & external for vendors.
• Performed FIT/GAP analysis in existing applications for channels.

Confidential, Toronto - ON

Business Consultant Lead

Responsibilities:

• Identify and created GAP (discrepancies) analysis document for existing payment products.
• Requirement elicitation using by JAD (Joint Application Design) and Brain storming sessions to make the product more efficient and productive in competitive market.
• Provide project presentations and Status Reports to higher management
• Managed project change notice (PCN) / Change Request and coordinated with steering committee for approval.
• Provide and manage project estimates and coordinated with distributed teams.

Environment: MS office, Visio, PowerPoint & Project, Lotus Notes, Same Time, HP Quality Center, Project SharePoint and other Microsoft applications

Confidential

Business Requirement Lead

Responsibilities:

• Responsible and accountable for the coordinated management of multiple related projects directed toward strategic business and other organizational objectives using by triple constraint.
• Managed and created the process of Statement of Work (SOW), RFP, Project Business Case, Project Scope document, feasibility study, Proof of concept and contract creation to secure new and follow-on work.
• Build credibility, establish rapport, and maintain communication with stakeholders at multiple levels (Sr. Management), including those external to the organization.
• Maintain continuous alignment of program scope with strategic business objectives, and make recommendations to modify the program to enhance effectiveness toward the business result or strategic intent.
• Coach, mentor and lead personnel for team and worked as SME (Subject Matter’s Expert).
• Created application wireframe and managing feedback and signoff from stakeholders.
• Created functional / Non-functional specification which includes use cases, wire frames (prototype/mock-up) and Business rules.
• Project status reports/issue logs for higher management and project
• Coordination with offshore team and managing tasks and activities.
• Proactively managed systems development, implementation and risk via the use of SDLC.
• Managed and coordinated UAT (User Acceptance Testing) / BAT (Business Acceptance testing).
• Work as PMO resource to create project template for various phases of the project and distribute action list for different groups across the program.

Environment: MS Visio, MS office & Project, .Net, RBC Online Banking and different banking legacy applications, Mainframe, HP Quality Center, Project SharePoint and other Microsoft applications

Confidential, Toronto-ON

Business Analyst

Responsibilities:

• To provide a more client-centric and service oriented model for key business lines.
• To use client data to more effectively manage client relationships and win their business through a better understanding of their needs.
• To enhance relationship management and maximize customer value and loyalty

Sr. Business Analyst

Confidential

Responsibilities:

• Provided business consulting, knowledge expertise in strategic performance management methodologies, process assessment work, and the application of technologies to business.
• Coordinating between business units (Online Banking for loan processing, Scotia Capital for involved applications & Broadridge for Asset management), development team and other involved groups for requirement gathering.
• Reviewed Market Risk matrix with business units which involve Broadridge market value and different banking credit system applications.
• Managing the Project Change Notices (Change Request), documenting and walk through to steering committee.
• Weekly project status meetings and updates to higher management and conduct awareness session and distribute and manage communication channels.
• Direct the coordination of all implementation tasks involving third party vendors as well as provide consultation to clients on system implementation.
• Managing and assisting IST (Integration System testing) and UAT (User Acceptance Testing)
• Managing and created Implementation Plan and Operations Manual
• Co-ordinate with field staff (Private Bankers) for Margin Lending automated Report delivery by SharePoint portal.
• Manage transition of client from Solutions Implementation to Client Support. Manage the development and maintenance of implementation portions of project.

Environment: Visio, MS office& Project, AS 400, IceBreak for presentation layer, Java, Broadridge (BTS, BPSA), Scotia Internal datahub and banking loan applications (OLL, DDA and Savings), Project SharePoint and other Microsoft applications

Confidential

Project Lead

Responsibilities:

• Executed and maintained program management processes and disciplines in the areas of: program schedule and quality management; communications management; human resource management; cost management; procurement management; risk / issue management; change management
• Documented and Created work flows for Leveraged Lending and Collateral Monitoring system using by usability and accessibility standards.
• Managed change request, scope enhancement through change control system (PMO).
• Operational support for different business units (Domestic Private Banking, Personal Lending and International Wealth Management) for Collateral Monitoring system.
• Met professional services revenue and profit quotas while managing regional P&L.
• Provided delivery management to ensure customer satisfaction and reference-ability
• Developed project plans and assumed responsibility for project profit and loss.
• Created user training material and execute pilot and support business units.

Environment:Rational Rose, Rational Requisite Pro, MS Project, Visio, MS office, Java, IBM RAD, IBM Web Sphere, Struts, Tiles, DB2, Main Frame, IMS Connect, Citrix, HTML, Cascading Style Sheet, XML, Different RBC’s work flows like GDM(General Delivery Mechanism), Mercury Quality Center (MQC), Load Runner, Share point and Windows 2000/XP

Confidential

Sr. System Analyst

Responsibilities:

• I have involved in 6Sigma life cycle (DMAIC) for project methodology.
• I have participated to create feasibility study and proof of concepts.
• Created business case and Project charter that will accurately depict business processes for GE customer management (C/CM).
• Created RACI chart for project stakeholder’s roles and responsibilities.
• I have facilitated JAD (Joint Application Development) & brainstorming sessions for requirement gatherings based on project scope.
• Created AS-IS and TO-BE processes and different process mapping flows for 6Sigma standards and Black Belt reviews.
• Created Data Flow/Execution map context level diagrams in Visio.
• Created Functional Specification document which includes Use Case, Sequence and Activity Diagrams.
• Analyses the synchronization data process from Primavera database (PMDB) to Front End application database (MSDE).