SUMMARY:

• Over Ten years of IT experience with over Seven years of working in the Salesforce.com CRM platform, both as Administrator and Developer and Three years of experience in Java technology.
• Experienced in all phases of Software Development Life Cycle (SDLC), quality management system and project life cycle processes.
• Good working experience in various capacities such as Salesforce developer, Salesforce Administrator, Force.com developer and business analyst and involved in various phases of entire project from requirement gathering, architecture development, and implementation and training the end users.
• Strong knowledge of Salesforce configuration, data migration, system integration and familiarity with Visualforce (Pages, Components, Controllers) MVC architecture and Apex (Classes, Controllers & Triggers).
• Good knowledge on Apex development in creating Objects, Triggers, Apex Classes, S - controls, Standard Controllers, Custom Controllers and Controller Extensions.
• Experienced in building Custom Applications that includes administration, configuration, implementing and support experience with Salesforce.com platform.
• Experience in Custom Integration ofOutbound Messages, Workflow & Approvals, Reports, Custom Objects and Tabs, Email Services, Security Controls, AppExchange Package & Custom Application, Sandbox data loading.
• Experience in bulk Data mitigation from Excel, MS Outlook and Legacy systems to Salesforce.com using Apex Data Loader, Import Wizard.
• Experience working on Salesforce.com Service cloud and Sales cloud Platform.
• Sound understanding of SOQL and SOSL for Querying and Searching Data for Force.com platform.
• Extensive experience in developing enterprise applications using Java and J2EE technologies such as JSP, Servlets, Tiles, Struts, Spring, XML, XSL, HTML, JavaScript, JDBC and CSS.
• Experience in developing web interfaces for clients both through Force.com’s Sites and standard web technologies including but not limited to HTML, CSS, XML, and JavaScript.
• Extensive programming skills in SQL and experience in writing, testing, implementation of Stored Procedures, Functions and Triggers.
• Experience in assisting Project Manager in project management activities, estimating, resource planning, status reporting and documentation, monitoring the project status and involved in handling multiple projects simultaneously Provide system administration of the Salesforce.com environment.
• Excellent communication and inter-personal skills; accustomed to working in both large and small team environments.
• Certified Salesforce Administrator, Salesforce Developer-I, Salesforce App-Builder and Apptus Quote-2-Cash.

TECHNICAL SKILLS:

Salesforce Technologies: Salesforce SFA, Salesforce CRM, Apex Languages, Classes/Controllers, Apex Triggers, SOQL, SOSL, Visual Force Pages/Components, Apex Web Services

Custom Integration: Workflows & Approvals, Analytic Snapshots, Outbound messages, Field updates, Reports, Dashboards, Custom Objects, Custom Settings, Labels and Tabs, Setup of Roles, Security Controls, AppExchange, data loading.

Force.com Tools: Force.com Explorer, Force.com Data loader, Force.com Excel Connector, Force.com Platform, Sandbox.

Programming Languages: C, C++, JAVA, PL/SQL, HTML, XML, Javascript, Apex.

Java/J2EE/Web Technologies: J2EE, JDBC, JSP, Servlets

IDE: Eclipse, MyEclipse and Force.com IDE plug-in

AppExchange Tools: Zenkraft for Fedex, Data.com, Cloudpond S3 Connector, Zenkraft for UPS, Informatica Duper Blocker, DocuSign, Conga Composer, Agile Accelerator, Jitterbit Cloud Data Loader

Tools: MS Office

Database: MySQL, Oracle

Operating Systems: Windows2000/NT/XP/2003/Vista/7/8, Unix, Linux

PROFESSIONAL EXPERIENCE:

Confidential, GA

Salesforce Consultant

Responsibilities:

• Assumed responsibilities as a Salesforce consultant managing Service cloud to oversee design, development and support of consumer affairs.
• Brought on to design and develop a major brand implementation for European market and coordinate with a leads from a legacy CRM system based out of England and integrate with a middleware engine.
• Being responsible for EMEA affairs, responsibilities involved client support starting middle of night (EST) and timely completion of production tickets.
• Successful implementation of Apex Classes, Service Cloud enhancement, and Apex Triggers as and when required during SFDC implementation.
• Primary contact between Newell and Third Party SFDC applications regarding all matters of administration, licenses and support.
• Implementing and training personnel in using Service Console managing Custom Settings.
• Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.
• Involved in designing two-way interface for transferring legacy data from European markets onto US data centers and monitoring them daily.
• Involved in Custom Integration ofOutbound Messages, Workflow & Approvals, Reports, Custom Objects and Tabs, Email Services, Sandbox data loading.
• Providing field mapping, XML validation, and SOQL/SOSL query verification for middleware team were some of the responsibilities.

Environment: Salesforce.com, Apex Classes, Triggers, Controllers, Visualforce, Force.com, SOQL, SOSL, Service cloud, Sales cloud, Custom objects, Tabs, Roles, Pick lists, Dashboards, Data Migration, Sandbox, Windows.

Confidential, PA

Sr. Salesforce Consultant

Responsibilities:

• Assumed responsibilities as a Salesforce consultant managing Metlife orgs which are being used for Sales and Service all over the globe.
• Involved in the discovery, planning and implementation of multiple projects, some of which were multiple system applications.
• Being the sole technical lead, responsibilities also involved client support and take care of change requests.
• Successful implementation of Apex Classes, Web Service (SOAP), and Apex Triggers as and when required during SFDC implementation.
• Cast Iron was involved as per policy for Leads and Cases Management and was directly involved with its implementation.
• Primary contact between Salesforce and Metlife regarding all matters of administration, licenses, requests and Premier support.
• Implementing and training personnel in using Salesforce Chatter and managing content from both an Admin as well as Moderator perspective.
• Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.
• Involved in structure and design of transferring data from legacy CRM systems into Salesforce, automation of process and finding solutions to hardware problems for this migration.
• Involved in Custom Integration ofOutbound Messages, Workflow & Approvals, Reports, Custom Objects and Tabs, Email Services, Sandbox data loading.
• Implemented SOQL queries as and when needed for data manipulation, with respect to Salesforce implementation.
• Providing field mapping, XML validation, and SOQL/SOSL query verification for middleware team were some of the responsibilities.

Environment: Salesforce.com, Apex Classes, Triggers, Controllers, Visualforce, Force.com, SOQL, SOSL, Service cloud, Sales cloud, Custom objects, Tabs, Roles, Pick lists, Dashboards, Data Migration, Sandbox, Windows.

Confidential, WI

Salesforce Consultant

Responsibilities:

• Involved in identifying, planning and implementing newSalesforce.com features and functions (new screens, workflow, force.com objects, and reports, apex code) to meet business requirements.
• Designed, and developed Apex Classes, Controller Classes, extensions and Apex Triggers for various functional needs in the application.
• Designed various WebPages in Visualforce for capturing various customer enquiries and Implemented logic for migrating cases to different queues based on the type of customer enquiry.
• Designed, and deployed the Custom objects, Custom tabs, Entity-Relationship data model, validation rules, Workflow Rules, Auto-Response Rules, Page layouts, Components, Visualforce Pages to suit to the needs of the application.
• Used Cast Iron integration tool for synchronizing master list of customers such as leads, accounts, opportunities and forecasts. It is used for data configuration.
• Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.
• Involved in Custom Integration ofOutbound Messages, Workflow & Approvals, Reports, Custom Objects and Tabs, Email Services, AppExchange Package & Custom Application, Sandbox data loading.
• Developed and configured Dashboards, Ad hoc Reports and Report Folders for different user profiles based on the need in the organization.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Performed Data Migration from home grown legacy system to Salesforce CRM.
• Designed and developed Service cloud and integration.
• Implemented Sales cloud and incorporated the enhanced features as required to streamline the business process.
• Involved in data mapping and migration of data from legacy systems to Salesforce.com Objects and fields
• Migrated data from external resources and performed insert, delete, upsert, export operations on millions of records using Apex Data Loader.
• Performed the role of support engineer for the internal users and helped them in getting used to the application, generated reports and saved them for further access to the users.

Environment: Salesforce.com, Apex Classes, Triggers, Controllers, Visualforce, Force.com, SOQL, SOSL, Service cloud, Sales cloud, Custom objects, Tabs, Roles, Pick lists, Dashboards, Data Migration, Sandbox, Windows.

Confidential, CA

Salesforce Consultant

Responsibilities:

• As SFDC Consultant interacted with various business areas to gather requirements and develop data model to suit complex business needs.
• Designed, Developed& deployed various APEX Classes,Triggers,Test methods,Visualforcepages & also various Schedule, Batch and Future based Apex classes to implement the custom functionality. Developed triggers which added automatic templates to fire to the respective users.
• Designed and developed SFA based Application on Force.com Platform in Salesforce.com environment with Apex programming language at backend and Visual-Force pages as user interface.
• Developed various Custom Objects, Tabs, Entity-Relationship data model, validation rules, Components and Visualforce Pages.
• Created templates, approval processes, approval page layouts and defined approval actions on them to automate the processes.
• Worked on other tasks like, Workflow Rules, Email Alerts & Templates, Support Processes, modifying and creating new Page Layouts, Validation Rules, Formula fields, Custom Objects, Report types etc.
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.
• Worked on various tasks which basically involved in creating different Reports and Dashboards to capture the company’s performance and upcoming jobs in the pipeline.
• Wrote SOQL and SOSL statements within custom controllers, extensions and triggers by following the Governor limits in Salesforce.com.
• Implemented Salesforce Service cloud and Opportunity Management (Case management, Entitlement management, Product & price book, High volume customer portal, Partner portal, Visualforce sites) for business support and technical support for its channel customers.
• Involved in Data Migration from Traditional Apps to Salesforce Using Data Loader Utility.
• Performed Data Migration from home grown legacy system to Salesforce CRM.
• Performed various modifications on the existing code inside Salesforce & followed the governor limits before deployment.
• Responsible for performing administrative functions in Salesforce CRM such as create/modify picklists and lookup fields.

Environment: Salesforce.com, Apex Classes, Triggers, Controllers, Visualforce, Force.com, SOQL, SOSL, Service cloud, Sales cloud, Work Flows, Page Layouts, Roles, Emails Alerts, Templates, Reports, Dashboards, Data Migration, Sandbox, Windows.

Confidential, Phoenix, AZ

Salesforce Developer

Responsibilities:

• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Interacted with various business team members (JAD Sessions) to gather the requirements and documented the requirements.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Worked with various Salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Reports, Dashboards
• Developed various Custom Objects, Tabs, Components and Visualforce Pages.
• Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.
• Developed Custom Objects, Custom Reports and configured the Analytic Snapshots to dump the data on regular basis for the sales performance and lead generation statistics.
• Created and deployed Several Reports using Salesforce.com platform.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Developed and deployed workflows wherever necessary.
• Integrated the web services by generating the necessary stubs from the WSDL files for extracting the data from the home grown applications by using the home grown web services.
• Performed the roles of Salesforce.com Analyst/ Developer and Administrator in the organization.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Interacted with the Salesforce.com premium tech support team on a regular basis.
• Worked closely with Business Users to enabled business process using SFDC.

Environment:Saleforce.com platform, Apex, Visualforce, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Eclipse IDE Plug-in, Windows XP.

Confidential, PA

Salesforce Developer

Responsibilities:

• Sales process mapping and customization of lead, account and opportunity objects
• Reports & Dashboard customization in leads and opportunity objects
• Marketing automation and integration with Acton, Silver pop
• Salesforce administration support. Lead assignment rules, web2lead forms, and auto response and email templates. Salesforce to outlook configuration. User login issues and training. Reports & dashboards
• Consulting work in Sales force CRM. Implementation, configuration, customization of the sales force production org. Customization of the Force.com platform for custom apps, custom tabs, objects, fields, business logic, page layouts etc.
• Workflows & Approvals
• Implemented Web-to-lead to track and solve leads from the website.
• Created different workflow rules and Approvals for various campaign processes.
• Designed, and developed the Custom objects, validation rules, Page layouts, Custom tabs, components, Visual Force Pages to suit the needs of the application.
• Visual force pages, Apex classes, Apex triggers.
• User training & admin training.
• Integration with outlook
• App Exchange app installation for mass edit and mass update of records from list view.
• Created the Validation Rules, Approval Process, workflows for automated lead routing, lead escalation and Email Alerts.

Environment: Sales force CRM. Implementation, configuration, customization of the sales force production org., Apex Language, Apex classes, Apex triggers, Silver pop, Visual force pages, web2lead.

Confidential, NJ

SFDC Administrator/Developer

Responsibilities:

• Performed the role of Salesforce.com Analyst in the organization.Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.Worked on Force.com Integrations with Oracle Database and Peoples soft, XML based Web Services using SOAP API viaEnterprise Service bus acting as a virtual middleware security to consume or produce the web services onSalesforceside to handle Order Management system from SFDC to Oracle database.
• Involved in various activities of the project, like development meeting, requirement gathering, and analyzing requirements, documenting the functional and nonfunctional requirements.
• Worked with the user group for requirement gathering throughout the planning and implementation and designed the data model to transform the existing business process toSalesforce.
• Used Apex Triggers and Apex coding standards to implement the requirements.
• Deployed code using ANT TOOL and stored code in Perforce version control repository.
• Designed, developed and deployed the Custom Apps, Custom objects, Custom Fields, Custom buttons, Page layouts, Custom tabs, Components, Visual Force Pages, Apex classes to suit to the needs of the application.
• Worked extensively in customization ofServiceCloudConsoleby embedding Visual force pages in customconsolecomponents, highlight panel and interaction log.
• Created various Visual force/html email templates for Email Alerts using triggers and approval process for the clients and customers.
• Involved in Salesforce.com Configuration and Design ofServiceCloud,SalesCloudandForce.com solutions, with an emphasis onServiceCloudsolutions
• Maintained data cleanliness and accuracy by adding various Custom validation rules and Custom formulas.
• Used SOQL and SOSL for data manipulation needs of the application using platform database objects.
• Worked on Test Cases by developing Test Classes to meet the required Code Coverage in salesforce.
• Scheduled and developed Batch classes to update large number of records.
• Used Streaming API to implement push and publish service as per the client requirement.
• Created Profiles, Roles and Permission Sets for all the users in the organization.
• Worked on Data Mapping using excel sheets to map all the existing fields from Client and Mainframe Applications toSalesforce.
• Created theMarketingplatform with customized APEX based business logic, Visual force pages to capture leads via customized Web-to-Lead approaches
• Supported data migration from Salesforceto new application using ETLtools such asInformatica cloud and Data loader.
• Developed Workflow Rules, Approval Processes
• Implemented Submission of Orders through Asynchronous call out's for placing Bulk Orders in a single shot and process each record and send the Asynchronous request and get response in Asynchronously.
• Worked with Data Loader to update, insert and delete records using excel sheets as a part of the data migration.
• Created theMarketingplatform with customized APEX based business logic, Visual force pages to capture leads via customized Web-to-Lead approaches
• Salesforce.com Configuration and Design of Service Cloud, Sales Cloud and Force.com solutions, with an emphasis on Service Cloud solutions.
• Used the Sandbox for testing the developed App after migrating some test data from client application.

Environment: Apex Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Security Controls, Sandbox, Data Loader, Informatica, ANT migration tool.

Confidential

Java Developer

Responsibilities:

• Developed use cases, class diagrams and sequence diagrams using Rational rose.
• Developed the application as per the requirements and business rules.
• Part of the team which was responsible for designing and developing the application in n-tier fashion as per struts based MVC architecture standards.
• Utilized the various J2eeDesign patterns to develop the Business modules based on the required functionality.
• Responsible for developing the application level flow by utilizing Java, JSP and Struts.
• Responsible for developing the OS specific scripts (Shell Scripts) for automating the closing doc Process
• Used java Script front end Validations.
• Developed Session beans and entity Beans representing business logic abstractions.
• Responsible for testing of application on various levels like integration and System testing by utilizing various methodologies.

Environment: Java, JSP, Servlets, Apache Tomcat, JDBC, Java Script, HTML and Rational Rose, Oracle and Windows.

Confidential

Java developer

Responsibilities:

• Involved in developing the application as per the requirements and business rules.
• Developed use cases, class diagrams and sequence diagrams using Rational rose.
• Developed the login screen for the application and checked for user authentication using HTML, JSP and Servlets under MVC architecture.
• Establishing connectivity to Oracle database using Servlets.
• Code Review & Debugging using Eclipse & MS JavaScript Debugger.
• Retrieved the data from Oracle database using SQL queries.
• Successfully executed all the test cases and fixed any bugs/issues identified during the test cycles.
• Used Junit to implement test cases for Unit testing of modules.

Environment: Java, JavaScript, HTML, JSP, Oracle, Eclipse and Windows XP.