SUMMARY

Business-oriented professional with strong work ethic, organizational leadership, technical, financial, and project management skills with more than 28 years of consistent excellence in progressively responsible roles in commercial and Government environments.

EXPERIENCE

Confidential, March, 2011 - Present

Hired as the VP of Corporate Affairs and promoted to the C-level to leadEtisalat Strategic Planningand Tactical OperationofInformation Technology, ISPTechnical Services, and Billing.

SignificantInitiatives:

• Workflow Automation based on MS SharePoint and Dynamics AX ERP
• Information management and data protection based on multisite multistage EMC family of products
• Nation-wide MPLS backbone and IP network in support of Etisalat ISP business
• ISO/IEC 27001 Information Security Management System, and ITIL-based process formation and implementation
• New CRM initiative and Convergence Billing Systemupgrade

Vice President - Confidential, 2005 - 2011

Subject matter expert in worldwide IT and Operations services, leading Information Technology, Information Assurance, Systems Engineering, NOC and Teleport operations, Data Center management, and Customer Call Centerin design, implementation, and automation. Provide critical services to all Company customers, including: 1) The US Army Blue Force Tracking (FBCB2-BFT) and Movement Tracking System (MTS); 2) Commercial and OGA; 3) IT leadership for Comtech family of companies.

Significant Accomplishments:

• Increased service availability to 99.95%, ensured worldwide MAC level I operation for the US Army, and increased revenue from global Operational Support Services by 73%
• Improved real-time problem identification and resolution by introducing in-depth systemperformance monitoring andsecurity analysis tools. Set performance objectives, and measured actual against targets on a monthly basis.
• Achieved Call Center efficiency by improvingthe resolution time by 50%, while reducing the operating cost by 28%
• Successfullyimplemented and operated a lights-out COOP site, and established an independent Command Center in support of the Company’s Business Continuity Plan (BCP)
• Overhauled the Information Security posture to meet DODI 8500.2 and Army’s AR25-2 directives; successfully completed several DIACAP audits and achieved ATO with accolades from Defense Threat Reduction Agency (DTRA) and Army’s 1st Information Operations Command (1st IO Command)
• Successfully fulfilled Corporate commitment to Sarbanes-Oxley compliance - achieving zero defects in FY 2010 audits across all ITGC domains
• Led Enterprise Architecture design and implementation with innovative technologyinitiatives including worldwide network infrastructure and information security,data replication and protection, and geographically distributed clustered computing in supportComtech customers and critical business needs.

Senior Director - Confidential, 2003 - 2005

Technical and Program Management position, delivering the next generation network focusing on: 1) Ground IP Network; 2) End-to-end Billing; 3) Service Management.

Significant Accomplishments:

• Designed the first group of ground IP Gateways capable of direct internet services to 500K terminals
• Implemented multi-layer network management system based on SMARTS, OpenView, and open source tools
• Defined and implemented a 5-step QMSto improve Product Release quality and Operational Readiness Processes
• Introduced priority-based traffic shaping - allowing COS-based serviceplans
• Key contributor in defining the new broadband service billing through CDR correlation, rating, and customer invoicing
• Identified and resolved revenue leaks on $11M monthly invoices, and improved revenue recognition through anniversary and forward billing, POS credit card validation and collection, and invoicing-to-collection process re-engineering

Senior Director - Confidential, 1999 - 2002

Corporate leadership position focusing on: 1) Network Operation and technical support for Fortune 1000 companies in Oil, Automotive, Financial, and Food industries via 37 dedicated and 5 shared hubs with combined total of 120,000 remotes; 2) Management responsibility of up to 130 professionals in Planning, Engineering, Operations, and Automation; 3) Worldwide Hughes Mobile-Satellite (MSS) ground system implementation, operation, and support; 4) Billing.

Significant Accomplishments:

• Implemented 14 new customer networks with 9000+ remotes
• Led and implemented the Corporate Satellite Disaster Recovery program
• Restored N.Y. hub services within 3 days following the 9/11 attack
• Reduced terrestrial service costs by $712,000, resulting in 46% reduction in annual cost
• Led a multiphase project to consolidate shared hub services into two hubs with DR capability
• Led a service improvement initiative, increasing customer satisfaction by nearly 9% in less than a year
• Led MSS product qualification, field installation, and site acceptance test for two major customers and 15 teleports

Technical Director - Confidential, 1991 - 1998

The initial scope of responsibility, as the Corporate Network Manger, was expanded to include support for all aspects of HNS’ business and development systems. With 90+ professionals and over $24M annual budget, led the design, development, and support of Hughes' international network consisted of 8000 network elements, 5000 port voice network, 900 UNIX, and 3500 Windows servers and workstations.

Significant Accomplishments:

• Reduced telecommunication costs by up to 32% per employee
• Redesigned the network and improved network availability from 89% to over 99.9%
• Established an effective Technical Support Center
• Restructured remote communications and engineered a solution with cost effective global access
• Selected and implemented 6 Northern Telecom Meridian SL-1 switches with ACD, CDR, and IVR
• Selected and implemented a unified backup solution in a mixed Operating Systems

EDUCATION

M.S.E.E Communications Engineering
B.E. Engineering Science

KEY PROFESSIONAL DEVELOPMENT

• PMI Project Management Professional (PMP Cert.: 282190)
• Certified Information Systems Security Professional (CISSP Cert.: 359235)
• ITIL V3 Certified
• Executive Management Development Program - USC Marshall School of Business

CITIZENSHIP: US Citizen

CLEARANCE: DOD Secret(Active through March 2011)