PROFILE SUMMARY

• Experience of more TEMPthan Six years as Business Analyst wif solid understanding of Business Requirement Gathering, Business Process Flow, Business Process Modeling, Business Rules Engine, Change Management and Release Management.
• Strong noledge of Unified Modeling Language (UML), Rational Unified Process (RUP), Software Development Life Cycle (SDLC) and Requisite Pro.
• Strong noledge of database marketing, credit risk, risk and credit criteria, segmentation and targeting methodologies.
• Excellent understanding of equity reference data warehouse concepts such as equity reference data marts, disk utilization analytics Meta equity reference data, logical and physical equity reference data modeling.
• Experience in development methodologies like RUP, SDLC, AGILE, SCRUM and Waterfall
• Proven track record in data collection, analysis and evaluation in Information Systems issues, analytical problem solving, decision - making, leadership, communication and inter-personal skills wif ability to interact wif individuals at all levels.
• Experience wif business analysis, requirement definition and documentation for PeopleSoft GL, Allocations and Consolidations.
• Assisted clients wif teh planning and implementation of PeopleSoft financials and human capital management software.
• Domain noledge in CRM applications, Insurance, Finance industries
• Coordinated and participated in proposals, feasibility studies, implementations, and new business development; conducted a high level gap analysis on Siebel and Salesforce.com
• Facilitated Joint Requirement Planning (JRP), Joint Application Development (JAD) and Rapid Application Development (RAD) sessions. Skilled in gathering user requirements by performing gap analysis.
• Strong PeopleSoft AR/AP skills (on FSCM 8.9) wif Delivered Functionalities.
• Strong Experience in developing Test Plans, build Test Conditions and Test Cases, creating test data, analyzing bugs, interacting wif development team members to fix errors.
• Administered SharePoint website to include functional/technical specifications, user documentation, project plans, meeting agendas, minutes and other project information to be shared by teh team.
• Skilled in PeopleTools, PeopleCode, SQL, Application Engine, Component Interface, Integration Broker; BI Publisher experience a plus
• Reviewed functional and non-functional system requirements and constructed a conceptual design and detailed designs dat align processes and technologies to achieve business objectives.
• Extensive experience wif User acceptance testing (UAT), System Integration testing (SIT) and build verification testing.
• Extensive experience in Business Process Engineering and Software Development wif expertise in Analysis, Design, Development and Implementation.
• Proficient in all cycles of test life cycle from test planning to defect tracking and managing defect lifecycle.
• Operating noledge of EDC system.
• In-depth noledge of Datasets, Variables, CRF and eCRF design process
• Experience in FACETS and QNXT to increase administrative efficiency, improve teh quality of care, and be better-positioned to meet MLR requirements and manage 5010 and ICD-10 compliance.
• Clear understanding and working of FACETS Workflow and Integration Solution and QNXT eXtended Integration.
• Sound Experience wif Information Technology Service Management (ITSM) and Information Technology Infrastructure Library (ITIL).
• Provided functional requirements and worked wif developers to design and develop dynamic ASPX web pages usingC#,ASP.Net, XML,HTML, Java Script Cascading Style Sheets (CSS) and Dream Weaver,Microsoft Dynamics CRM4.0
• Extensive experience in coordinating testing effort, responsible for test deliverables, status reporting to management, issue escalations.
• Excellent presentation and communication skills compiled wif a proficiency in problem abstraction, business modeling, business process flow and understanding business requirements.
• Ability to perform as part of a team and exceptional talent for quickly learning new systems and company protocols

TECHNICAL SKILLS

Platforms: Windows 98, 2000, NT, XP, UNIX, Linux, MS-DOS

Methodologies: RUP, UML, CMM, ISO, DMAIC

Project Management Tools: Microsoft Project, MS-Office, Excel, Power Point

Content Management Tools: Microsoft Sharepoint, Documentum

Testing Tools: Rational Suite, Test Director

Programming Languages: C, C++, Java

Internet Technologies: CSS, HTML, XHTML, FLASH, ASP.NET, .NET.

Databases: Oracle 9i/10g (SQL, PL/SQL), SQL Server 2008, MYSQL

Business Analysis Tools: Microsoft Visio, Microsoft Project, Rational Rose.

Web Design: Visual Studio, Dream-weaver

Application Server: Oracle9i, IIS, Apache

PROFESSIONAL EXPERIENCE

Confidential, Houston, TX

Business Analyst

Responsibilities:

• Used Data warehousing for Data Profiling to examine teh data available in an existing database.
• Facilitated requirement gathering sessions wif teh business users to gather business requirements and documented them for review by both business and technical team members.
• Responsible for applying object oriented analysis and design (OOAD) principals to create domain models using UML
• Provided Operations business support for Oracle Financials and Master Tax (tax payment/ returns).
• Analyzed teh flow of data into downstream data warehouse which fed to data marts and end systems dat support analytical and operational reporting.
• Successfully managed teh production support team for mortgage servicing application.
• Developed business requirement document and functional specification document using Rational Requisite Pro by taking inputs from multiple parties.
• Supported all PeopleSoft Financials Modules: Contracts, Project Costing, GL, AP, AR
• Transforming requirements from MS Excel to new repository using Requisite Pro & MS Excel.
• Conducted meetings wif stakeholders to identify problems, resolve issues and provide solutions for SIMS as per their requirements and business practices.
• Worked wif teh users to define their requirements, scope, re-engineer current business process, perform requirement gathering and analysis, and manage expectations for developing and maintaining a proprietary CRM Desktop.
• Reviewed documents/templates to create BRD and implemented teh RUP process, identified Gap Analysis and teh AS-IS and TO-BE model.
• Reviewed teh Work Intake systems for open AR / AP Incidents and resolve/troubleshoot them
• Used SQL Queries & Stored Procedures for customer information validations before inserting into production customer data base.
• Worked Tremendously on SALESFORCE CRM to set up new accounts, manage teams and issue resolution.
• Managed and exchanged documents through SharePoint Portal.
• Handled teh development of business requirement documents (BRD) resulting from JAD sessions.
• Involved in writing business rules for SIMS and converting teh User requirements into business requirements, functional specifications and technical requirements and also created business process models from teh requirement specs.
• Touched point wif business partners on a daily basis to review teh status of teh project thru SIT “System Integrated Testing”, UAT Functional “User Acceptance Testing”, UAT Regression and Implementation phase.
• Monitored teh Daily / Weekly / Monthly Batch Jobs for teh AR/AP jobs and resolveed any job Abends / long running jobs
• Integrated Rational ClearQuest wif Rational tool suites for design development, defect tracking and change management.
• Managed reported change requests in Salesforce.
• Led teh design team in implementing Unified Modeling Language (UML) methodologies to design Use Case Diagrams, Data Flow Diagrams and Activity Diagrams.
• Documented Use Cases and Activity diagrams using Enterprise Architect (EA).
• Created and maintained workflow plans and business process flows on Maximo’s functionality using MS Visio.
• Assisted in developing test scenarios, test cases using Test Director and implemented test plan wif teh QA team.

Environment: Windows, Enterprise Architect, SharePoint 2007, Requisite Pro, MS-Office Suite, MS Visio, MS SQL Server, Maximo and Maximo Spatial, Arc GIS, Test Director.

Confidential, Dallas, TX

Business Analyst

Responsibilities:

• Work closely wif teh Business owners to gather their financial needs
• Organize information and develop business cases offering recommendations to clients
• Facilitate and gather requirements and create Use Cases by extensive requirement gathering sessions and JAD sessions
• Extensive experience in Oracle Configuration developer - User Interface Design, Rules & Functional Companions
• Use teh guidelines and artifacts of teh Rational Unified Process (RUP) and Zachman framework to strategize teh implementation of Rational Unified Process efforts in different iterations and phases of teh Software Development Life Cycle
• Work extensively wif teh QA team for designing Test Plan and Test Cases for teh User Acceptance testing (UAT)
• Work in SQL and Oracle dealing wif extraction, analysis and processing of SQL Queries
• Create Use Case specifications, Business Flow diagrams, Activity/state diagram and Sequence diagram using Rational Rose, so teh developers and other stakeholders can understand teh business process according to their perspective wif possible alternate scenarios
• Facilitate in teh overall management of teh projects including risk analysis and mitigation, status reports, client presentations, defining milestone deliverables and establishing critical success factors

Environment: Oracle, Rational Rose, RequisitePro, Rational Clear Case, Feasibility Analysis, Risk Analysis and Gap Analysis, RUP, UML, SQL, MS-Office, MS Project, MS Visio

Confidential, Newark, NJ

Business Analyst

Responsibilities:

• Identify data elements from teh source systems, performed data analysis to come up wif data cleansing and integration rules for teh ETL(Extract, Transfer & Load) process
• Provide solutions on Claim Processing Application for teh implementation of HIPAA mainly used for AR (Accounts Receivable) claims
• Business Requirement gathering for teh project in co-ordination wif System Architect of CHE Inc.
• Involved in technical documentation and business line documentation
• Analyze teh existing business functionality of CHE Claims processing application
• Involved in making object modeling, component modeling, UAT for teh project & then make teh business flow for development and testing team
• Providing full time business support to development and testing team for their queries
• Provide KT (Knowledge Transfer) sessions from client side to developers for making them understand teh functional & business logic
• Analyzed and managed data strategy to ensure clean and efficient database design and accurate reporting
• Analyzed and translated data to identify trends and specific business impacts to assisted Operations management wif strategic decision making
• Documented teh functional requirements for all financial reports across various work streams in requirement management tool and traced them to respective business rules
• Analyzed and documented system and functional specification for teh canned reports built as MicroStrategy Office reports exported as Excel Reports
• Created Activity Diagrams, Data Flow Diagrams in MS Visio
• Explore different phases in teh SDLC lifecycle and then created teh system in a way dat teh riskier claims could be easily identified and monitored
• Managed change controls for requirement updates from CMS or from teh clients.
• Directed and managed teh Change Control process for teh project as a whole by facilitating group meetings, one-on-one interviews and corresponding through emails wif work stream owners to discuss teh impact of change request on teh project.
• Responsible to make sure dat teh reports/data sent to clients/CMS was in compliance wif regulations. Also defined teh requirements for eligibility records and claims records sent electronically
• Created and updated Requirement Traceability Matrix (RTM) to no teh coverage of requirements by Test Cases
• Worked on Facets eXtended Integration™ (FXI) application helps to integrate teh Facets solution wif third-party and custom-developed applications in order to reduce costs, enhance data-sharing and flexibility, and improve efficiency.
• Worked on QNXT™ QXI to provide a set of Web services dat enables QNXT application users to integrate multiple IT applications rapidly and flexibly.
• Responsible for setting up and initiating procedures like CRF design, database design, and data management plan review.
• Review of CRFs for completeness, content, standards, and database considerations.
• Provided significant input to CRF and eCRF design and address technical issues.
• Efficiently lead Clinical Data Management activities by using Clinical noledge, data listings and manual review of eCRFs.
• Created and designed study specific electronic case report forms (eCRFs) and eDocuments by applying clinical and scientific expertise and EDC system.
• Mocked up test data for testing based on teh business rules
• Conducted Performance testing like Load Testing and Volume Testing on MicroStrategy Reporting System to ensure dat teh reports are generated wifin teh timeframe specified in teh Operational requirements when all reports are requested concurrently on full production volume data
• Identified teh most critical (me.e. highest business or cost impact) defects as early as possible and at teh lowest possible cost.

Environment: MS PPT, MS Excel (MACROS), MS Visio, MS Project, Windows NT

Confidential, Phoenix, AZ

Consultant

Responsibilities:

• Deliver IT Services Management (ITSM) solutions based on ITIL best practices dat focused on teh people, process, and technology, and information perspectives of providing business solutions wifin teh IT infrastructure. This includes all aspects of ITSM best practices and methods from analysis, architecture and design, planning, implementation, and support.
• Develop, review and ensure teh appropriateness of value added solutions dat focus on IT Service Management, Business Transformation and Governance based on ITIL best practices for all existing customers.
• Ensuring and evangelizing all aspects of ITSM/ITIL best practices and methods from analysis, through architecture and design, to planning, implementation, and support.

Confidential

Business Analyst

Responsibilities:

• Proactively communicate and collaborate wif business leads to analyze information needs and functional requirements and deliver teh artifacts like Functional Requirement document, Use Cases, Mock -- up Screens, and Interface designs
• Interviewed business owners and stakeholders to gather business needs
• Documented Business Requirements document (BRD) and functional requirement document. Responsible for requirement sign-off
• Actively participated in requirement workshops and gathered Business/ Functional Requirements for TO-BE system
• Worked wif development team to design rich user interface screens for various modules
• Created and Managed Use Case Model, Use Cases, Activity Diagrams using MS Visio
• Responsible for assimilating business needs from business partners across multiple organizations and working wif those teams to translate teh business needs into system requirements
• Conducted internal, QA and stakeholder requirements review sessions and gather feedback
• Worked wif QA team to validate dat software meets requirement dat involved verifying software behavior wif developers, or clarifying requirements wif business owners and / or stakeholders
• Conducted UAT through guided stakeholders tests or demonstrations
• Performed BA sign-off after development work is complete to ensure requirements are met prior to UAT and/ or QA

Environment: UML, Oracle, PL/SQL, Word, Scripts, Visio, Excel, Test Director, Windows, UNIX, TOAD.