SUMMARY

• Sr Salesforce Commerce Cloud Consultant with 11+ years of professional experience on software application Development, Configuration, Architecture, Administration, Testing and implementation.
• Expert in developing web applications on Salesforce Commerce Cloud (formerly Demandware) and Cloudcraze B2B Commerce applications
• Proficient in managing the administration ofSalesforce B2C / B2B Commerce
• Responsible for creating and implementing high - quality, scalable software solutions for Business to Consumer eCommerce clients on the Salesforce Commerce Cloud platform using industry best practices and the latest technology trends.
• All aspects of Salesforce Application development including Demandware, CloudCraze, Salesforce Commerce Cloud, Salesforce CRM, Salesforce Sales Cloud, Salesforce Service Cloud, Salesforce Marketing Cloud and Salesforce Community Cloud.
• Expertise in Custom Object Design, Workflows and Approval Processes, APEX Triggers and Classes Development and Deployment, Visualforce Page, Extension and Controller Development.
• Experience in architecting backend systems integrating with Salesforce Commerce Cloud and optimizing them for top performance
• Experienced with developing for B2C Commerce Storefront Reference Architecture (SFRA) and Cloudcraze B2B
• Extensive SFCC experience, including the implementation and configuration using Controllers and Pipelines; Global web properties with multiple sites, locales, and currencies; System Objects, Custom Objects, Jobs, Services, and Products; Cartridge integrations; Content Slots, Content Assets, and ISML templates; Promotions, Campaigns, and Coupons; Payment Gateways
• Expert in using SFCC platform technology and API to manipulate data, integrating with external services, creating jobs for processing data as well as developing in commerce cloud Storefront Reference Architecture (SFRA), isml templates and working with JavaScript, HTML and CSS on the front end.
• Expertise in Lightning Conversion and Component Development, Web Services and API integrations, Content Management, Chatter/Social Enterprise, HTML, CSS, Javascript, jQuery, Angular JS, AJAX and Aura frameworks.
• Worked in various industries to design and implement Salesforce.com solutions for all applications.
• Comprehensive knowledge of day-to-day Salesforce management, data processes and security, and the ability to address complex business processes with reliable solutions.
• Experienced in Sales Cloud and Service Cloud configuration, Apex and Visualforce, solution design, Lightning Integration and Development, SOAP and RESTful integrations.
• Experienced working with various App exchange products or CPQ products like Salesforce CPQ (formerly Steel Brick CPQ), IBM sterling CPQ, APPTUS.
• Worked extensively in Demandware, CloudCraze, Mulesoft, Dell Boomi and on various SFDC standard objects Accounts, Contacts, Opportunities, Leads, Campaigns, Cases, Solutions, Communities, Reports and Dashboards.
• Worked as Salesforce Administrator - maintaining users, profiles, roles, permission sets, workflows, backups, help users fine tune reports, white-list IP addresses, sharing rules, fixing data and more
• Extensive experience in developing Apex Triggers, Apex Classes, Test classes and Visual Force pages employing standard and custom controllers, SOQL and SOSL queries
• Expertise in migrations and deployment of code from one environment to other usingAutorabittool,Force.comIDE deployment wizard,Mavens mateandWorkbenchDeployment Wizard. Also have hands on experience inANTMigration.
• Worked on Live Agent Deployment, coordinated with UAT team, involved in writing Function Requirement Specs
• Developed Visualforce pages (Custom tabs, Custom Objects, Reports, Analytical snapshots, and Dashboards), Apex Classes and Custom Objects using Apex Programming on Force.com platform
• Experience in Siebel CRM, Siebel Analytics Production Support.
• Extensive experience in Integrating Salesforce Applications with third party systems using REST and SOAP API.
• Experience configuring/Customization of Lead Process and Case Management using Sales Cloud and Service Cloud.
• Good expertise of object-oriented programming for creating Apex classes using Salesforce Design Patterns to implement out of box requirements to fulfil the business needs.
• Worked on different Asynchronous operation like Future Methods, Quable Apex, Batch Apex and Scheduled Apex to implement bulk DML operations and call Web Services.
• Hands on Implementation of AWS and Azure skills and understanding of Microservices and Containerization, Docker Components and Orchestration using Swarm/Kubernetes.
• Expertise in search (Apache Solr and Endeca), WCM, PayPal, Cyber Source, Paymetric, Vertex, Vistex, Address Validation, In-Store Pickup, Pre-Order, Promotion Engine and gift cards.
• Extensive experience in AWS DevOps processes, CI pipeline and Unit Testing frameworks.
• Extensive experience withAWS Kubernetes/Docker,Kafka, Big Data and Streaming platforms
• Experience on Agile development model, migrating code between environments using inbound/outbound change set and ANT for deployments and change management
• Experience in creating wave analytics datasets, lenses dashboards and apps by extracting data from multiple data sources across the organization.
• Expertise in creating salesforce native dashboard and reports. Worked on SDocs to create adhoc reports.
• Committed to excellence, self-motivator, quick-learner, team player, and a prudent developer with strong problem solving, analytical skills and communication skills.

TECHNICAL SKILLS

Databases: Oracle, SQL Server, Sybase.

Operating Systems: Windows, Linux, iOS

Programming Languages: C, C++, Java

User Interface Development: HTML, CSS, JavaScript, jQuery, Angular JS, AJAX, Aura, API

CRM: Siebel CRM, Salesforce CRM.

Analytics: Siebel Analytics, Salesforce Wave Analytics

Others: GITHUB, GIT, MS Office, QC, ServiceNow, Test Center, Agile, Scrum

PROFESSIONAL EXPERIENCE

Confidential, Ohio

Sr. Salesforce Commerce Cloud Consultant

Responsibilities:

• Implemented SFCC platform technology and API to manipulate data, integrating with external services, creating jobs for processing data as well as developing in commerce cloud Storefront Reference Architecture (SFRA), isml templates and working with JavaScript, HTML and CSS on the front end.
• Also implemented Salesforce B2B (Cloudcraze) interfaces integrated with external applications.
• Designed and implemented Salesforce Sales Cloud, Salesforce Service Cloud, Salesforce Marketing Cloud, Salesforce Community Cloud and Salesforce Commerce Cloud application including external integrations.
• Customized Salesforce CRM pages. Developed visual force pages and Apex classes using salesforce design patterns to implement business logic using data collections like List, Set and Map.
• Experience in architecting backend systems integrating with Salesforce Commerce Cloud and optimizing them for top performance
• Extensive SFCC experience, including the implementation and configuration using Controllers and Pipelines; Global web properties with multiple sites, locales, and currencies; System Objects, Custom Objects, Jobs, Services, and Products; Cartridge integrations; Content Slots, Content Assets, and ISML templates; Promotions, Campaigns, and Coupons; Paymetric Payment Gateway
• Writing SOQL queries and DML queries to retrieve data in to visual force pages and then format in the Salesforce tabs and screens.
• Performed Salesforce Marketing Cloud initiatives including: Developing and Mantaining large volumes of deadline-driven email campaigns and assets Management of email channel calendar and Direct Mail. Reporting on email campaigns (status and outcomes) for various stakeholders. Crossdepartmental collaboration on major projects and new initiatives. Effectively communicate between technical, operational and strategy groups . Created many Data extensions to accomodate custom scenarios. Congured and designed journey's using journey Builder. Automated the import, extract and Query activity using Automation Studio. Used Dynamic content for subject lines.
• Build CPQ Quoting & Product configuration and pricing. Customer has a large family of product with many dependent components and were adding product at individual SKU level.The ask was to improve the user experience, simplify the quoting process and help the sales team with guided selling and product configuration. Presented multiple product configuration options and then build the selected configuration.As, there were many configurators, build a apex program to load the CPQ configurators. Used the pricing rules to build the discounting logic and reduce the complexity of existing process.
• Performed DEVOPS activities including CICD activities using Copado, building pipelines, release management activities, autorabbit, performance tuning and optimization activities.
• Worked on Extensions to change standard functionality of salesforce standard buttons and components.
• Used AMPscripting to use data from DataExtensions. Used SOAP API in order to invoke triggers and create redundant data.
• Worked on Batch Apex and schedule Apex to run long running queries, bulk DML operations and web services.
• Created after Insert, before insert and after update triggers for automated actions performed backend during DML operations.
• Created data integration rules and duplicate rules for better data management.
• Involved in writing Test Classes to test apex classes developed during the development process.
• Created workflow rules and defined related tasks, Email alerts, and field updates.
• Worked on writing Apex Classes (Schema Programming) to retrieve Salesforce standard object properties which are used to implement additional functionality.
• Profile and order migration from legacy systems to Salesforce using Informatica.
• Worked on Salesforce Lightning framework, App builder and communities.
• Integrated UI frameworks (Angular JS and AJAX, Aura) with visual force for better UI experience and easy to develop UI interfaces.
• Worked on Analytics Cloud to retrieve data from multiple data sources across organization and present in different views based on the user access levels.
• Configured the Json files to integrate data between salesforce and third-party systems data. Also worked on REST and SOAP API.
• Upgraded from Exact target 1.0 to Salesforce Marketing 2.0. Setup and implemented Salesforce marketing cloud 2.0 org. Worked on Content builder to creating content templates. Integrated with Salesforce by using Marketing cloud connector (V5). Created custom Landing pages and Approval pages. Worked on Automation studios and also created related Activities. Worked on AMP scripts while creating the Email templates. Worked on Lead creating process in Salesforce from landing pages.
• Installed and Configured Steelbrick CPQ to easily configure sales life cycle.
• Worked on Analytics Cloud to build user friendly and easy to understand lenses, dashboards and Wave Analytics Apps.
• Worked on Salesforce Higher end module configuration and customization.
• Migrated salesforce code between environments using outbound/inbound changesets and ANT for deployments.
• Worked on REST and SOAP web services to integrate MailChimp and Postmark. Also worked on integrating SMS feature in Salesforce.

Confidential, Minneapolis, MN

Salesforce Commerce /Demandware Developer

Responsibilities:

• Worked on Creating permission sets and sharing rules to grant extra access to a specific group or user based on the requirement in Salesforce Commerce / Demandware.
• Worked on Creating custom objects and fields using Master-Detail, lookup and hierarchical relations.
• Extensive SFCC experience, including the implementation and configuration using Controllers and Pipelines; Global web properties with multiple sites, locales, and currencies; System Objects, Custom Objects, Jobs, Services, and Products; Cartridge integrations; Content Slots, Content Assets, and ISML templates; Promotions, Campaigns, and Coupons; Cybersource Payment Gateway
• Worked on Creating custom formula fields to implement complex business logic and created validation rules to implement the business rules and restrictions.
• Created Several page layouts and mini page layouts to create the screens based on the user roles and profiles.
• Created workflows and approval process to automate the actions which are performed by the system at the backend to meet the business requirement.
• Performed DEVOPS activities including CICD activities using Jenkins, building pipelines, release management activities, performance tuning and optimization activities.
• Created rich and user-friendly visual force pages using advanced features and techniques.
• Created Apex classes to implement out of box requirements to fulfil the business needs.
• Created different reports like Tabular report, Summary Report, Matrix report and display these reports in the dashboard for user friendly GUI. Worked on SDocs to create adhoc reports.
• Involved in deploying code across environments using inbound and outbound change sets to migrate the code developed.
• Helped/trained end users to explain salesforce navigation and features.
• Identified and prepared the team for Automation Tasks to support the clients to ease their efforts.
• Developed and configured various Reports and Report Folders for different user profiles based on the organization initiatives.

Confidential, Lake Forest, IL

Demandware / Salesforce Developer

Responsibilities:

• Created dimensions, dimension hierarchies, levels (to support drilldown), level-based calculations and defined level attributes, level keys.
• As a key member of the team, worked with business users to understand their existing processes and IT systems for requirement gathering and analysis phase.
• Involved in design, development, testing, deployment and production support.
• Created detailed data mapping document for integrating legacy systems with Salesforce.com.
• Configured user’s roles, permissions and profiles as per business requirements.
• Worked on various Salesforce objects like Accounts, Contacts, Leads, Opportunities, Analytic Snapshots, Reports and Dashboards.
• Developed various Custom Objects, Tabs, Components, VisualForce pages and Controllers.
• Developed Apex Classes, Triggers.
• Developed and configured various Custom Reports and Report folders for different user profiles.
• Developed and deployed Workflows and Approval Process wherever necessary.
• Created Page Layouts, Search Layouts to organize fields, custom links, related lists and other components on a record detail and edit pages.
• Used collaboration tool Chatter for status update, document sharing, customize profiles, applications and internal networking.
• Configured Salesforce.com security profiles and custom object supporting integration and enhancements.
• Created profiles and implemented object level, field level and record level security.
• Used the Sandbox for testing and migrated the code to the deployment instance after testing.
• Extensively used Apex Data Loader to Import/Export of data.
• Developed various Custom Reports, Dashboards and deployed them for different business user levels.
• Provided the training to the business users to use the application and develop their own custom reports.
• Trained the users with ongoing changes and technologies, keep the documentation up-to-date.

Confidential, Pittsburgh, PA

Demandware / Salesforce Developer

Responsibilities:

• Develop customized UI, utilizing Visualforce, Javascript, and Apex, for various applications on the Salesforce Platform while simplifying user interactions.
• Evaluate business requirements and automate those processes by building approval processes, workflow rules, email alerts, flows, and email templates in Salesforce.
• Worked on Creating permission sets and sharing rules to grant extra access to a specific group or user based on the requirement.
• Worked on Creating custom objects and fields using Master-Detail, lookup and hierarchical relations.
• Design, test, and implement configurations, enhancements, and code changes to ensure compatibility when migrating from sandbox to production.

Confidential, Milwaukee, WI

Salesforce Administrator/Developer

Responsibilities:

• Configured business components and business objects, creating joins, links depends on business requirements.
• Configured using Siebel tools to define/modify applets, views, and screens to meet the business requirements involved in configuration of Accounts, Contacts and Campaign screens.
• Client requirements Involved in configuration of Accounts, Contacts, and Campaigns
• Manage all apex code modifications based on business requirements for the entirety of the project.
• Offer solutions, design tradeoffs, and feedback to improve the existing Remedyforce implementation on the Salesforce
• Platform while keeping to Salesforce best practice.
• Generate instructional training documents identifying how to revise email templates, update user records, and adjust email alerts to include additional email addresses