SUMMARY:

• Focused, organized, and innovative Project Manager and Trainer wif over 15 years of experience in teh Healthcare arena, specifically
• Healthcare IT and Clinical Trials divisions, and performing multi - function management and business/needs analysis for/wif clients and internal staff.

PROFESSIONAL EXPERIENCE:

Confidential

Project Manager and Lead Trainer

Responsibilities:

• Provide end-to-end implementation and for medical practices
• Coordinate teh deployment of software, hardware, and ancillary services/products to medical practices and oversee teh timeliness of delivery
• Liaise wif Sales Team to ensure deliverables and upgrades to contracts are realized
• MIPS/Meaningful Use Consultant for provider practices
• On-staff regulatory subject matter expert; remain current on regulatory guidelines and regulations
• Maintain up-to-date al materials for clients and internal staff
• Work closely wif development team to provide updates/upgrades to software dat would benefit teh clients

Manager

Confidential

Responsibilities:

• Organized all internal staff, across departments and companies
• Assisted wif teh development and review of documentation required for completion of
• Worked wif department managers in assessing team needs and determining teh best approach to providing dat
• Remained current on regulatory guidelines and regulations
• Provided to internal groups for improving market knowledge and/or for acting as consultants for existing customers and potential providers and practices
• Provided to customer/prospect groups as a value-added resource
• Responsible for creating and developing content and presentation materials on regulatory issues/topics for webinars/al sessions, as well as conducting teh webinars/al sessions

Product Manager

Responsibilities:

• Responsible for Sales staff on sales company products - included new hire, refresher, and on-going
• Developed documentation/content for marketing materials, Standard Operating procedures, website, and materials
• Acted as teh liaison for internal Sales staff as well as external lead-generation partner
• Lead Request for Proposal (RFP) writer
• Analyzed market trends and customer needs to provide feedback and timelines to development staff for product upgrades/enhancements
• Prepared and coordinated national sales meetings

Corporate Manager

Responsibilities:

• Responsible for all staff on software applications and products and company policies and procedures - new hire, on-going, and refresher
• Liaison between Sales staff and IT/Support/Development
• Coordinated for Sales staff and company-wide employees from outside vendors and internal resources
• Applied for and managed grant funding opportunities
• Created and wrote corporate documentation for working procedures (SOPs and Work Instructions)
• Maintained records of all performed and established requirements
• Developed materials: application manuals, materials, presentations, etc; updated materials as needed
• Created a company-wide initiative and introduced teh company’s on-line university
• Coordinated, organized, and presented projects, field trips, and meetings to further enhance teh level of knowledge of employees and customers.

Confidential

Project Manager / Customer Service Project Leader / and Quality Coordinator

Responsibilities:

• Maintained client relations and facilitated and coordinated weekly client meetings
• Prepared billing for three clients; presented billing and recovered expenses
• Assisted in teh implementation of new global Help Center in Japan and trained all employees accordingly
• Managed client-specific projects from implementation to completion
• Assisted in and/or created pre-sales overview presentations of teh company’s suite of services for clinical trials
• Trained all new hires to teh Clinical Support Center Team, globally, including all software applications, customer service skills, Good Clinical Practice, corporate policies and procedures
• Performed Ongoing and Refresher for all existing staff, including upper management, globally
• Developed materials: assessments (to ascertain level of comprehension), application manuals, materials, presentations, etc; updated materials as needed
• Coordinated documentation and sessions globally
• Provided instructor-led via classroom setting, on-line sessions, and video-teleconference presentations; also provided role-playing scenarios to further enhance knowledge and experience of teh trainee
• Maintained records of all performed and established requirements
• Coached and managed others to provide across multiple halp centers
• Provided QA and QC and developed needs accordingly
• Determined needs trends for all Customer Service Representatives
• Created and wrote corporate documentation for working procedures (SOPs and Work Instructions, Documents and Forms), following ISO standards
• Participated in on-line courses: Dell Courses (Introduction to PCs and Software, Microsoft Windows 2000 User Fundamentals, Microsoft Windows 2000 Advanced User, Microsoft Windows XP User Fundamentals, and Microsoft Windows XP Advanced User); Time Management, Grammar Essentials, Presentation Skills, Basics of Effective Communication, Fundamentals of Customer Service, Setting Performance Goals & Expectations, and Solving Problems as a Team