PROFESSIONAL EXPERIENCE

• Over 9.3 years of rich, end to end Laboratory Information Management System (LIMS) experience in teh Pharmaceutical and Oil & Gas Industries.
• Expertise in full software life - cycle implementation, upgrades, production support, rollout & enhancement from initial stage, testing, migration& go-live assistance till post implementation.
• Successful Project Implementation of LIMS software in teh leading petrochemical and pharmaceutical companies.
• Good Experience in Client management and coordination with various stakeholder teams in teh project.
• Good working experience in handling Incident Management, Problem Management, Service Request tickets and Change controls of LabWare LIMS and Caliber LIMS applications.
• Regular interaction with teh stake holders on defect reviews and SLA targets.
• Database Management, Monitoring, Maintenance, Trouble Shooting of SQL Database server running.
• Good analytical, troubleshooting and management skills.
• Software validation as per 21CFR Part11 and GAMP.

TECHNICAL SKILLS

Consulting Domains: LabWare LIMS, Caliber LIMS and ELN

Database: SQL and Oracle

Ticketing Tools: Service Now and HPSM

Reporting Tool: Crystal Reports

PROFESSIONAL EXPERIENCE

Confidential, UK

Responsibilities:

• Building solutions to migrate teh historical data from teh customer's legacy system to teh LabWare LIMS application.
• Analyzing teh customer specific reports and developing solutions using Crystal Reports tool.
• Implementing teh interface solutions between teh laboratory instruments and LabWare LIMS application to automate teh results entry process.
• Building teh solutions to automate customer specific methods using ELN.
• Conducting workshops with customer’s team to understand teh business terminology.
• Documenting processes developed to migrate customer’s data.
• Conducting daily meetings with internal team to ensure teh activities are being performed & delivered as per teh project plan.
• Collaborating with multiple stakeholders to establish teh interface of different internal systems with teh LabWare LIMS application.

Confidential, Denmark

Responsibilities:

• Leading teh team in successfully transitioning teh noledge to support LIMS application.
• Managing Incident, Problem, Service Requests and Change control processes.
• Conducting daily sprints and ensuring activities closure with quality output.
• Developed Crystal Reports and Visual Workflows for Product Management.
• Providing bug fixes for LIMS issues and managed SLA’s.
• Developed queries in Data Explorer based on customer requirements.
• Proactively identified LIMS performance issues and resolved with appropriate solution.
• Played key role in LIMS Annual PRR and successfully completed.
• Updated Subroutines based on customer requirements.
• Managing of LIMS CIL, ITSCP and Run book documents as part of governance library.
• Maintaining teh operations with minimal SLA breaches and escalations.
• Coordinating with various internal and external stake holders in accomplishing related tasks.
• Conducting Tickets Trend Review meetings with Business team.
• Regular interaction with teh customer and maintained high customer satisfaction

Confidential

Responsibilities:

• Monitoring teh IM, PM, SR tickets and Change Controls Using HPSM ticketing tool.
• Troubleshooting Incidents, Analyzing and Debugging Problems to identify teh root cause of teh issues.
• Maintenance of Knowledge Articles for all Incidents and Problem tickets.
• Developing solutions for bug fixes and enhancements in LIMS BASIC and Crystal Reports.
• Logging all Maintenance and Enhancement activities in JIRA and work on Agile Methodology (Sprints).
• Writing Unit Test scripts and Development Test scripts for sprint items.
• Collaboration with business users to gather requirements for Maintenance/Enhancements items and prioritizing them as per business need.
• Packaging and creation of Installation Verifications for each individual sprint item.
• Authoring Functional and Design Specifications, Installation Verification and Data Summary Reports.

Confidential

Responsibilities:

• Monitoring clinical research applications like PMED, PMEX and QUIPS.
• Exporting client’s data after teh clinical studies are completed.
• Monitoring teh IM, PM, SR tickets and Change Controls Using ASSYST ticketing tool.
• Troubleshooting Incidents, Analyzing and Debugging Problems to identify teh root cause of teh issues.
• Maintenance of Knowledge Articles for all Incidents and Problem tickets.
• Conducting Tickets Trend Review meetings with Business team.

Confidential

Responsibilities:

• Successful Implementation, Trainings and Live Support of Caliber LIMS to leading Pharmaceutical Industries such as Mylan, USV, Encube Ethicals, Gland Pharma and so on.
• Successful Implementation, Trainings and Live Support of Caliber LIMS to leading Oil & Gas industries such as CAIRN INDIA LTD - UPSTREAM & MIDSTREAM Operations and ONGC Mangalore Petrochemicals.
• Successful Server Migration and Support of Caliber LIMS to DIVIS Laboratories Pvt Ltd, MSN Laboratories Ltd, Piramal Health Care Ltd, Hetero Drugs and Ajantha Pharma Ltd.
• Online Validation and Support of CaliberStability to Aurolife and ScieGen Pharmaceuticals.
• Single point of contact between Development Team and Business Team from initial phase till teh deployment which includes initial training, requirement gathering, screen designing, UAT, Validation, LIVE support.
• Implemented all teh projects with 90% success rate.
• Handled projects globally and completed teh projects within less TEMPthan teh target date.