SUMMARY

• A competent individual with 8+ years of robust IT Experience skilled in configuration, implementation, administration and maintaining overall Salesforce platform & with a strong drive to maintain cutting edge technical skills and interpersonal skills.
• Proficient with entire Software Development Life Cycle (SDLC), Agile and Scrum Methodologies.
• Experienced in SalesForce.com Apex classes, Apex triggers Integration, Visual force pages, force.com API. Hands on experience in Salesforce.com CRM integration, developing and deploying custom integration solutions.
• Proficient in the process of implementing improvements and new functionality in Salesforce applications
• Hands on experience in creating Visual Force pages and other custom components for salesforce.
• Rich experience in Developing and Maintaining of Salesforce Orgs and Custom User Interface using Lightning Application, Web Services and APEX.
• Proficient in working with sales cloud, service cloud, marketing cloud, community cloud & commerce cloud.
• Experienced using Salesforce Lightning UI Created Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features.
• Experience working on Eclipse IDE with Force.com Plug - in for writing business logic in Apex.
• Involved in setting up Jenkins Master for the entire team as a CI tool as part of Continuous development and deployment process along with experience in other associated salesforce tools like GitHub, Agile Accelerator, Copado, Salesforce DX, Aurora etc.
• Hands-on experience in developing and deploying custom integration solutions in Salesforce.com CRM. Proficient in creating/troubleshooting/modifying APEX code, S-Controls, and visual force pages.
• Used SOQL&SOSL with consideration to Governor Limits, data migration and custom developments for data manipulation needs of the application using platform database objects.
• Experience working in different environments like Production Org, Sandbox, developer sandbox, etc.
• Hands-on experience using Experience with data migrations utilizing the Salesforce.com data loader.
• Hands on experience in working on Scheduled jobs and APEX Batch jobs and executed approval processes, e-mail services and workflows via customization.
• Used Force.com Web services API & REST API’s for implementing web services in the application for access to data from different users.
• Experienced on working with Confluence and Jira for team Collaboration, tracing the user stories and tasks assigned required for the Project
• Experience customizing standard objects - Accounts, Contacts, Opportunities, Products, Cases, Leads, Campaigns, Reports and Dashboards.
• Experience in Salesforce Customization, Workflow Approvals, Data Validation, Sales, Marketing, Customer Service and Support Administration.
• Experience in creating Roles, Profiles, Page Layouts, Record Type, and Assignment rule, Workflow Alerts and Actions, Reports, Dashboards, Outbound messaging, and Approval Workflow.
• Hands on experiencein Administration setup like manage Users, Security Controls and Data Management.
• Experience in administration, configuration, Implementation, and Support of Salesforce CRM, and Salesforce SFA applications based on Apex Language and leveraging Force.com Platform.
• Experience in using Salesforce.com Administration and Creating Roles, Profiles, and Integration of custom and commerce activities with Salesforce web services.
• Hands-on experience in designing of custom objects, custom fields, role-based page layouts, Workflow Alerts and Actions, and Approval Workflow, Validation Rules, Approval Processes, custom Tabs, custom reports, report folders, report extractions to various formats, Snapshots, Dashboards, and Email generation according to application requirements.
• Experience with data migration and updates through Data Loader in Salesforce.com.
• Strong knowledge of sales, marketing, service, and support automation.
• Ability to meet deadlines and handle pressure in coordinating multiple tasks in a work/project environment.

TECHNICAL SKILLS

Sales force Technologies: Salesforce CRM, Salesforce SFA, Apex Language, Apex Classes/Controllers, Apex Triggers, Apex Web Services, Visual Force Pages/Components, Case Management Automation, AJAX, Workflow & Approvals, Dashboards, Lightning component Framework, SOQL, SOSL.

ETL/Integration Tools: Eclipse, Force.com Eclipse IDE Plug-in, Informatica On Demand, Force.com Data Loader, Connect for Outlook, Force.com Explorer and Force.com Workbench, Jenkins, Jira, Copado.

Programming and Data Analysis: Programming: Java, C, C++, HTML, DHTML, XML, Perl Data Analysis: Excel 2010, SAS Enterprise Miner, SAS SQL

Databases: Microsoft SQL Server 2000/2005/ 2008 , MS Access, Oracle 8i/ 9i/ 10g/ 11g and MySQL

Web Design Tools: Visual Studio 2008/2005/2003 , Adobe Photoshop, MS Office.

Net Networking: TCP/IP, Firewalls, Network Programming

PROFESSIONAL EXPERIENCE

Sr. Salesforce Lightning Developer

Confidential, Lake Success, NY

Responsibilities:

• Currently working in agile methodology and experience in working in complete SDLC (Software development Lifecycle) on various enterprise-level project.
• Working on migration of the salesforce Org from salesforce classic to salesforce Lightening using SOAP, REST API’S.
• Have in depth Knowledge and understanding ofCRM business processeslikeForecasting, Campaign Management, Lead Management, Order Management, Account Management, and Case Management.
• Designed and developed SFA based Application on Force.com Platform in Salesforce.com environment with Apex programming language at backend and Visual-Force pages as user interface.
• Experience in aura framework, Lightning Components and Salesforce Lightning Design System (SLDS).Created Lightning web Components using the HTML elements and modern JavaScript. Created many Lightning Components and server-side controllers to meet the business requirements.
• Administrated and monitored the company's Salesforce sales cloud application by creating the workflows for automated lead routing, lead escalation and email alert.
• Enabled Aura Framework, by adding Aura Attributes and Aura Handlers for Events to focus on Logic and Interactions in Lightning Applications.
• Interacted with various business team members to gather the requirements and documented the requirements.
• Experience in assisting in troubleshooting deployment issues required to support the Dev, QA, UAT deployments and Production & experience in participating in QA & UAT Testing.
• Extensive experience on S controls, Visualforce pages and Page layouts according to the Business requirements.
• Develop, test, and deploy custom functionalities on the Salesforce Platform through Visual Studio Code, developer console, Git and Bitbucket
• Developed Lightning apps using Lightning Components and made them compatible with salesforce1 mobile app.
• Utilized data loader for bulk import & export of data in force.com platform.
• Used Salesforce.com developer toolkit including Apex Classes, Controllers and Triggers, Visual force, Force.com, Migration Tool.
• Working on Sales force Automation Process (SAP), Created workflow rules and defined related tasks, time-triggered tasks, email alerts, field updates to implement business logic.
• Created mash up between Sales force CRM and Gmail through Force.com AppExchange's Email integration engine.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Developed various Custom Objects, Tabs, and Entity-Relationship data model, validation rules on the objects, tabs, Components and Custom links.
• Configured Sales Force Automation (SFA) for Campaign management, Opportunity Management, Account and Contact Management, Data Quality Management.
• Worked on Salesforce.com Application to Setup activities and customized the apps to match the functional needs of the organization.
• Created various Reports (summary reports, matrix reports, pie charts, dashboards, and graphics) and Report Folders to assist managers to better utilize Sales force as a sales tool and configured various Reports and for different user profiles based on the need in the organization.
• Created relationships among objects using Lookup and Master-detail relationships.
• Created various Profiles, Roles, Page Layouts, and Record Types and configured the Permissions based on the Organization hierarchy requirements.
• Worked on supporting tickets in the following area: Roles, Profiles, Access Settings, Workflow Rules, Validation, creation and modification of fields and page layouts, upload of data.
• Enhanced in Communities by adding new fields, field sets using Salesforce lightning.
• Hands on experience on Salesforce Lightning for Customizing Reports and Dashboards for business use.
• Developed complex workflows and approval processes for automating business logic
• Used Force.com platform for developing feature rich and user-friendly Visual force pages for enhancing Sales Force UI.
• Experience in Coordinating with App development teams to provide APIS from salesforce side.
• Inserted and Updated data using data Loader.

Environment: Saleforce.com platform, Force.com ide, Apex, Visual Force (Pages, Component & Controllers), Pages, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, SOAP, REST, Sandbox data loading, ANT tool

Salesforce Developer

Confidential, Dallas, TX

Responsibilities:

• Used SOQL & SOSL for data manipulation needs of the application using platform database objects.
• Used Force.com developer toolkit including Apex Classes, Apex Triggers & Visualforce pages to develop custom business logic.
• Interacted with various business team members to gather the requirements and documented the requirements.
• Carried out regular meetings and walkthroughs with development team members, Project Manager and Quality analyst to better understand system functionality.
• Conducted JAD sessions with the management, different 3rd party vendors, users, and commercial and other stakeholders for open and pending issues to develop specifications.
• Used detailed knowledge of application features and functions to assess the scope and impact of business needs throughout analysis and completion of all enhancement specifications for each business partner and cross impacted groups
• Created Custom Objects and fields for transactional and contractual information.
• Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response Rules for automating business logic.
• Created workflow rules and defined related tasks, email alerts, and field updates.
• Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.
• Created templates, approval processes, approval page layouts and defined approval actions on them to automate the processes.
• Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Sales force as a sales tool and configured various Reports and for different user profiles based on the need in the organization.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Used Data migration tools and de-duplication.
• Experienced in Unit Testing, for the customizations and developments done during the project.
• Extracted the data from Salesforce.com application into the external databases (Oracle 10g) for generating large data reports using the Informatics on Demand.
• Involved in the Data Transformation and Data Cleansing activities while transferring the data to the external system using Informatics on Demand.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Involved with Salesforce.com Premier Support and handled the support cases with the help Salesforce.com support.
• Worked on Account Management involving Integration with External Legacy System using SOAP based Web Service Callouts using TIBCO as the middleware.
• Developed the messaging adapters to be used with TIBCO/RV for communication between different components.
• Integration Tools TIBCO Enterprise Service Bus, Informatica, Siperian Hub for Customer and product Master Data, Dell Boomi Atmosphere.

Environment: Salesforce.com platform, Data Loader, Apex Classes, Controllers, Triggers, Visualforce, SOQL, SOSL, Workflow & Approvals, Java Ant, Custom Reports, Dashboards, Visualforce Pages.

Salesforce Developer

Confidential, New York, NY

Responsibilities:

• Perform detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com (SFDC).
• Involved in identifying, planning, and implementing new Salesforce.com features and functions (new screens, workflow, force.com objects, reports, apex code) in response to business needs.
• Involved in creation of custom fields, field dependencies, tabs, applications, home page components.
• Developed various Batch Apex classes and scheduled those using Apex Schedulable classes on hourly basis.
• Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.
• Involved in implementing Aggregate Spend Management System in Salesforce.com to keep track of sales representative’s promotional activities and expenditures.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Created and used Email templates in HTML and Visualforce and controlled the content in these templates using Components and controller class.
• Created reports and dashboards.
• Integrated the Web Services for extracting the data from external systems.
• Created the SIT test plans and involved in SIT testing and coordinated for UAT testing & QA .
• Involved in Unit Testing, for the customizations and developments done during the project.
• Extracted the Data from the external tool to Salesforce.com Application using Calix customized tool.
• Involved in documentation review cycles for the project and assign review tasks to the project team. Follow-up with reviews to see them through to completion.
• Communicated project status and escalate issues to management. Provide feedback for improving Technical Publications procedures, standards, and methodologies.

Environment: Salesforce.com platform, Apex Language, Visualforce Pages, Data Loader, Workflow & Approvals, Email Services, Reports, Dashboards, Custom Objects, Custom Tabs, Security Controls, Eclipse IDE Plug-in, Sales force Sandbox, HTML, Java Script, Oracle 11g, Windows XP

Salesforce Administrator

Confidential

Responsibilities:

• Worked as enhancement team member and performed the roles of Salesforce.com Developer and Administrator in the organization.
• Worked closely with sales team and business analysts and performed detailed analysis of business and technical requirements. Designed the solution by customizing various standard objects of Salesforce.com (SFDC).
• Designed various Webpages in Visualforce for capturing various customer enquiries and Implemented logic for migrating cases to different queues based on the type of customer enquiry.
• Designed and developed Apex Classes, Controller Classes, extensions and Apex Triggers for various functional needs in the application.
• Worked on various Salesforce.com standard objects like Accounts, Contacts, Cases, Opportunities, Products, Opportunity Line Items, Leads, Campaigns, Reports and Dashboards
• Designed and deployed the Custom objects, Custom tabs, Entity-Relationship data model, Validation rules, Workflow Rules, Auto-Response Rules, Page layouts, Components, Visualforce Pages to suit to the needs of the application.
• Integrated with MARKETO to allow automation and measuring of demand generation campaigns that generates more high quality sales Leads.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Customized page layouts for Opportunity, Contacts and Accounts depending upon user roles and groups.
• Implemented Email-to-Case using XML. Converted the E-mail threads regarding customer service issues into XML strings that are converted into cases and linked those cases with their respective Accounts and Contacts.
• Used SOQL & SOSL for data manipulation needs of the application using platform database objects.
• Involved in data mapping and migration of data from legacy systems to Salesforce.com Objects and fields.

Environment: Salesforce.com platform, Force.com Sites, Apex, Visualforce (Pages, Component & Controllers), Pages, Data Loader, Marketo, HTML, Java Script, CSS, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Sandbox data loading, Eclipse IDE Plug-in, Windows XP Pro.

Java Developer

Confidential

Responsibilities:

• Designed and coded application components in an agile environment.
• Implemented Model View Controller (MVC-2) Architecture using Jakarta Struts framework at presentation tier.
• Used Struts frameworks and MVC design patterns to complete several projects on complex areas of development including user interface design, batch processing, stored procedure development, XML, data exchange and integration.
• Extensive use of Struts Framework for Controller components and view components.
• Implemented Spring IOC for inter connection between modules in our application.
• Designed and Developed UI using JSP by following MVC architecture.
• Developed the application using Struts framework. The views are programmed using JSP pages with the struts tag library, Model is the combination of EJB's and Java classes and web implementation controllers are Servlets.
• The Java Message Service (JMS) API used to allow application components to create, send, receive, and read messages.
• Expertise in coding optimized SQL queries on databases like Oracle.
• Developed back-end PL/SQL packages, UNIX shell scripts for data migration and batch processing.
• Created and customized UNIX shell scripts for automating regular maintenance and batch jobs.
• Implemented core java Multithreading, Collections, Exception Handling, and OOP's concepts.
• Involved in coding, building java applications using Core java, Multithreading, JSP and Servlet.
• Involved in performing Unit and Integration testing Junit.

Environment: Core Java, J2EE 1.3, JSP 1.2, Structs, Spring IOC, EJB 2.0, Struts 1.1, JDBC 2.1, Oracle 8i, UML, JMS,XML, Web Logic 7.0, MVC Design Pattern, Eclipse 2.1, Log4j and Junit.