SUMMARY

• Achievement - driven Professional with over 7 years of experience in Business Analysis, Application Support and Testing in production environment-BFSI domain.
• Programming experience in SQL and PL/SQL
• Knowledge on SWIT messages and Central Bank of UAE message types.
• High comfort level working with applications, systems and fulfilling tasks dat are moderate to highly complex and performed under minimal management supervision.
• Worked on Flexcube Investment Banking System(FCIS), Finacle Core Banking System, Global Pay Plus (GPP- Fundtech), 3rd Party Payment Applications (Fund Transfer, Direct Debit, Immediate Payment)
• Worked on Support roles on Low Value, High Value and Immediate Payment Systems
• Successfully provided offshore support for User Acceptance Testing (UAT), Business Acceptance Testing (BAT) and System Integration Testing (SIT) performed on Client side.
• Extensive experience in handling Quality Assurance and Business Process Improvement initiatives using SDLC, Waterfall and AGILE methodologies.
• Work experience as a Business Analyst with progressively increasing responsibilities in teh areas of requirements management in small to medium projects
• Strong interpersonal and communication skills and can work effectively with vendors to fulfill support requirements.

TECHNICAL SKILLS

Platforms: Unix,Windows, Linux

Languages: SQL, PL/SQL, XML, Java

RDMS: Oracle 11g/12c, MS SQL

Application: UAE Central Bank Payment Systems, Global PayPlus, Flexcube Investment Banking

Tools: JIRA, Oracle

Others: Business Analysis, Application Support and Testing, Requirement Analysis, Design Specifications, Business process flow design

PROFESSIONAL EXPERIENCE

Confidential

System Engineer

Responsibilities:

• Provide prompt, effective day-to-day support, accurately identify and resolve issues, perform controlled and timely incident resolution all while making client satisfaction a top priority.
• Perform System Integration Testing (SIT), User Acceptance Testing (UAT) for UAE Central Bank applications: Cheque Clearing, Fund Transfer, Immediate Payment, Wage Protection and Direct Debit Systems
• Worked with cross functional and development teams in integrating different payment systems such as SWIFT, Fund Transfer, Immediate Payment with Core Banking.
• Played a key role in teh design, implementation and GO LIVE of Immediate Payment System in Banks production environment.
• Worked closely with software vendors to implement critical software enhancements in payment systems as mandated by teh Central Bank.
• Create Change requests. Deploy code into Production and verify its status. Debug application code, stored procedure; provide bug fixes and findings on production issues.
• Interacting with business owners, product teams, product vendors, other applications owners, external customers and internal customers to identify requirements and deliver those within stipulated timelines.
• Contributed to teh systematic design of end of teh day/business process to reduce impact on business operations and provide smooth transitions from one business date to next
• Interacting with teh technical team to ensure dat teh requirements are clear and well understood.
• Translating business requirement document to software requirement specifications.

Confidential

Operations Representative

Responsibilities:

• Conducted User Acceptance Testing (UAT), Sanity Testing in CRM module and Finacle Core Banking Systems to ensure dat developed systems satisfies teh need of teh business clients as specified in teh functional requirement
• Engage client to gather software requirements/business rules, and ensure alignment with development teams
• Collaborated with developers, analysts and project managers to expedite incident resolutions.
• Manage project through status meetings, weekly reports, identifying risks, and tracking issues
• Tracked, logged and responded to support tickets. Managed incidents and provided resolution for end-users technical challenges.
• Designed, developed and implemented test cases as teh final phase in application deployment in client side, suggesting improvements in existing processes & procedures for cost reduction with excellent service quality
• Ensured reported issues were resolved more quickly by documenting and tracking application issues, using Agile Methodology, as well as by participating in scrum meetings, which assisted with prioritization of issues.
• Delivered User Acceptance Testing (UAT) and production validations for new system implementations.
• Providing information related to software bugs and defects by collecting, analyzing, and summarizing development & service issues.

Confidential

Associate Consultant

Responsibilities:

• Manage software migrations, integrations and upgrades
• Analyzed, mapped data and wrote SQL scripts to extract data from SQL databases.
• Review test strategy & test specifications, assist in functional testing and provide UAT/BAT support
• Representing teh products team for analyzing and reporting teh gap between client’s requirements and testing design by examining business processes, authoring business requirement documents and supporting functional specifications.
• Worked as teh member of Flexcube Investment Banking Development Team for Software Development in PL/SQL, Software Testing, Software Debugging & Bug Fixing, collaborated with cross-functional project teams for development as per business requirements
• Developed Interfaces for data upload in Flexcube Systems in PL/SQL programming
• Identify and resolve medium to highly complex production problems for support of applications.
• Answer application inquiries and complex how-to questions escalated from teh IT support desk or business units
• Follow established processes/standards, business technology architecture, risk and production capacity guidelines; plan, monitor and escalate issues as required.
• Conduct 5+ levels of testing including functional, regression, user acceptance (UAT), system integration (SIT), and performance to verify teh client’s needs are met