SUMMARY

• Experience as an IT Professional helped me to attain strong understanding of corporate environment and worked as an Service NowAdmin/Developerwif unique problem solving skills and expertise in learning wif fast pace in an enterprise driven environment.
• 8 years of IT including 6 years of experience as a ServiceNow Developer and Administrator wif extensive experience on technical implementation of various ServiceNow modules including Service Catalog, Service Portal, CMDB, Discovery, Service Mapping, Event Management, Performance Analytics, Change/Incident/Problem Management, Asset Management and Demand Management to name a few.
• Experienced in development of validation plans for various integrations.
• Experienced in Design and configuration of ITSMand customizing teh applications using Java script, AJAX and HTML in ServiceNow.
• Good noledge in managing data wif Tables, Import sets, Update Sets, Access Control Rules for securing and providing right Access to teh individuals.
• Experience in variousServiceNowintegrationsusing web services, B2B tools, MID servers, REST, SOAP, Data Sources, LDAP servers and import sets.
• Excellent experience in designing and developingServiceCatalog and Catalogitems.
• Good Knowledge about ITIL standards which are helpful in development and customization of ITSMApplications.
• Experienced in implementing, configuring, on boarding, and administrating GRC plugins.
• Worked onServicePortalso me has a good noledge of out of teh box widgets and can customize widgets according to teh needs of teh client.
• Worked on end to end implementation of various third - party monitoring toolIntegrations,
• Experienced wif software configuration/ customization including UI customization, workflow administration, data imports, custom scripting, third party softwareintegrations, implementing new functionality and homepage customization.
• Hands on experience on various IT Services of ServiceNow tool like Service Catalog Requests, Asset Management, Configuration Management, ServiceNow Administration, Incident and Problem Management, Knowledge Management, Field Service Management, Project Portfolio Management (PPM), Reporting and Integration wif Web Services.
• Has hands on Experience on Integrating ServiceNow wif third party tools and domain separation for teh external user to raise incidents in ServiceNow.
• Expertise in Managing, Communicating and Coordinating among various Technical and Non-Technical teams which involves Application, Infrastructure, third-party suppliers and Business Units.
• Good noledge on Single Sign on and event-based integrations.
• Created and configured new Applications in ServiceNow and customized teh applications using business rules, client scripts, UI Actions, UI Policies, external data load using Transform maps, etc., as part of new application roll outs of Infrastructure Management.
• Experienced in designing E-mail templates by using HTML and Jelly scripting.
• Configured, developed and implemented custom applications and enhancements in the ServiceNow IT platform using JavaScript andServiceNowGlide APIs.
• Experience in customizing an instance, importing users and Groups using LDAP.
• Good noledge of CMDB and Asset Management Services: Business Services and Configuration item relationships. Functional noledge and implementation experience of ITSM frameworks.
• Experience in full Software Development Life Cycle (SDLC) that includes Analyzing, Designing, Coding, Testing, implementation & Production Support.
• Strong Knowledge in UI design Using HTML, CSS, and JavaScript.
• Involved in designing and coding from specifications, analyzes, evaluates, tests, debugs, document and implements teh application.
• Motivated IT professional equipped wif excellent communicational and interpersonal skills. Seeking for a good opportunity in software Industry.

TECHNICAL SKILLS

ITIL: ITSM, ServiceNow, JavaScript, HTML, CSS, JQuery, Angular JS

Programming Languages: C, C++, Java, J2EE, SQL, PL/SQL, RPGLE, CLLE, COBOL

Scripting Languages: JavaScript, Jelly Script, HTML, CSS, Ajax, XML

Software Methodologies: SDLC, Waterfall, Agile, XP, Scrum

Databases: Oracle MySQL, SQL

PROFESSIONAL EXPERIENCE

Confidential

Senior ServiceNow Developer

Responsibilities:

• Responsible for end to end implementation of PPM, Service Catalog, Service portal and Performance analytics modules.
• Created and implemented various workflows to handleDemandManagement, ProjectManagement, Resource management and Ideamanagement.
• Responsible for end to end implementation ofServicePortal.
• Experience in creating Configuration items, service catalog for Service portals.
• Design and Implementation of service requests through-service catalog in ServiceNow.
• Responsible for gathering requirements and analysis for new enhancements configuring content Management System for better experience of Employee SelfServicePortal.
• Collaborate wif teh GRC team on teh development of teh GRC solution.
• Worked on self-service portals to create widgets by using Angular Js.
• Configured workflows and created automated scripts for automated approval for events.
• Assisted teh client in teh implementation of MSP instance for ServiceNow.
• Involved in creatingDomainSeparationfor data, administrative tasks and user interfaces for eachdomain.
• Worked onintegrationswif third party applications and data sources.
• Implemented LDAP Integration to load user and group data to ServiceNow using Import sets and Transform Maps.
• ImplementDomainSeparation and created relationships betweendomains.
• Worked wif ServiceNow Event Management by configuring Event Mapping Rules, Event Transform Rules, Alert Rules, and Incident Templates.
• Developed acustomapplicationto support a business requirement for client wifcustomtables, Approvals, SLA's and access roles.
• Designing and developing various solutions as needed for ITAssetManagement.
• Involved inDomainSeparationby adding a field to teh Tasks and CI tables and their extensions.
• Created various catalog items, record producers and Order guides for on boarding using variables, variable sets, catalog client scripts and catalog UI policies.
• Involved in customizing teh end user self-service portalpages, Servicecatalog forms & Incident forms based on teh requirement.
• Responsible for customization of Service Catalog, Demand Management, PPM and financial management application.
• Developed Automation workflows using ServiceNow orchestration.
• Customized UI Appearance for Problem and Change ManagementApplicationwhich is simple, intuitive and easy to use.
• CoordinatedServiceCatalogoptions, including two-step checkout, cart controls and variables.
• Orchestrated teh efforts of vendors and internal divisions/departments to internalize new IT Asset management processes.
• Created theservicecatalogitems and build appropriate work flows and captured teh billing process for thecatalogitem which created reports based on monthly invoice.
• Worked in enabling Single Sign on functionality.
• DevelopedServicecatalog by creating new catalog items, designing workflows and execution plans.
• Worked wif business analyst to create and modifyServiceCatalogs and Request Workflow Designs.
• Successfully implemented Knowledge Management process wif complete technical ownership in ServiceNow wif complete implementations of Project Management Module.
• Provided solutions to theAssetManagementteam in re-building teh workflow for in and out of anasset.
• Created dashboards and widgets inperformanceanalytics.
• Worked on Performance Analyticswidgets on teh dashboard to visualize data according to client requirements.
• Configured and customized ServiceNow Service Catalog items to manage various infrastructure services in teh organization.
• Created customized and user friendly widgets so users can access specific platform features using Service Portal.
• Responsible in Assigning Knowledge base managers, defining user criteria and migrating teh Knowledge base.
• Worked on domain separation in financial management.
• Responsible for creating custom dashboards using widgets and custom indicator sources.
• Worked onportaldevelopment that included writing down angular JS widgets more on teh client side, server side so making sure these widgets work both on desktop and as well as mobile level.
• Created catalog items, workflows, inbound emails actions forservicerequests.
• Developed several client side scripting, catalog scripts, UI scripts, server side scripting based on business rules.
• LeveragingPerformanceAnalyticsto create homepage and divisional level homepages.
• Separated data from custom tables among teh users in teh system by using ACLs and also Domain separation.
• Worked on noledge management/document management which contains SOPs for Incident Identification, Resolution, and Escalation Contacts etc. are maintained wif 100% availability of teh documents upon regular audits.
• Customized workflows using gliderecord and Java Scripting
• Loaded assets and configuration items, created relationships between CI and Assets.
• Integration ofServiceNow wif BMC Remedy for ticket creation on change submit.
• Implementation of ACL, Workflow, Survey functionality.

Confidential

ServiceNow Developer/Consultant

Responsibilities:

• Involved in gathering teh business requirements and Interacted wif teh Helpdesk users and CRM users to understand teh existing functionality, current state processes, tools to get a better view of teh business processes and functionality to develop and configure theServiceNowPlatform.
• Worked on end-to-end implementation of LDAP and SSO Integrations and supported teh team wif teh workflow of theintegrations.
• Worked on CMDB andAssetmanagement and performed data migration to import data from other applications and external databases.
• Developed Client-side user interface components and deployed in compute cloud of Amazon Web Services (AWS) and Microsoft Azure.
• Developedintegrationsbetween CMDB and business processes, to include tickets solutions as well as automation.
• Customized teh functionality of theServiceNowDiscoverytool to meet teh company outlined requirements.
• Worked onDiscoveryand set up mid servers and check for teh connectivity.
• Responsible for producing technical design documents that includes application architecture details.
• Support design, development, and implementation of CMDB wif automated processes for gathering, populating, and maintaining CMDB data.
• Set upDiscoveryModule to load Configuration Items and Relationships into ServiceNow.
• Imported data into CMDB using Transform Maps and build relationships manually for CI's which are not in scope ofDiscovery
• Scheduling theDiscoveryto identify teh computers/network devices and tracking teh devices.
• IntegratedAWSConfiguration wif teh ServiceNow CMDB and Implemented efficient incident, problem and change management of services deployed Cloud Formation.
• Identified and recommended teh ITIL v3 methodologies to deliver technical methodologies around teh ServiceNow platform.
• Develop asset and configuration management standards, plans and procedures
• Collect, review, analyze, CMDB data and provide best practice documents and deliverables of recommendations to improve CMDB management
• Worked wifOrchestrationwhich enables an IT organization to automate complex tasks on remote computers reliably and quickly, wif best practices every time.
• Increase overall awareness of configuration management processes to teh IT community and interested stakeholders
• Ensure data integrity and accuracy through teh CMDB and that all data requirements are satisfied.
• Created data sources for various external applications.
• Worked on Configuring teh IP Addresses to identify teh undiscovered CI's and insert them into CMDB.
• Define and perform on-going asset validation routines
• Gather functional requirements for reporting and work wif technical teams to implement
• Provide noledge, expertise and training on teh use of teh CMDB process and tool.
• Respond to annual audit requests related to CMDB
• Involved in creating Technical Design Documentation for Migration from existing technologies toServiceNow.
• Enhanced teh existing LDAP integration and modified business rules.
• Used Import sets and Transform maps to import data intoServiceNow.
• Created various front end forms and involved in managing inbound and outbound notifications.
• Involved in creation and modification of various Business Rules, Script includes, Ajax Query, Jelly scripts, UI Actions, UI Policies, UI Actions.
• Supported teh team responsible for teh implementation and administration of theServiceNow installation, including managing system configurations, gathered and documented user and process requirements, developed workflow customizations, and performed quality assurance testing and user acceptance testing.
• Documented all implementations and best practices defined wifin team.

Confidential

ServiceNow Admin/Developer

Responsibilities:

• Responsible for teh implementation of ITSM suite wif customization and development of Incident, problem, change and Service Catalog.
• Lead successful redesign ofServiceCatalogto meet EnterpriseServiceManagement objectives.
• Designed, developed, and maintained teh reportportalwhich provides user access to scheduled reports and report parameters.
• Designed and implemented business solutions on theServiceNowITSMplatform.
• Used client side and server side scripting to create Business Rules, Client Scripts, UI Policies and UI Actions, create various workflows for Incident, Change, Service Requests & SLAs.
• Worked extensively on LDAPintegrations. Successfully managed and developed large-scale implementations ofServiceNowacross multiple processes and applications for clients in multiple verticals.
• Defined teh functional needs for ourITSMsystem,ServiceNow, and architected teh specific implementation.
• Responsible for troubleshootingITSMissues and Integration related work such as CMDB, LDAP and Network Automation.
• DevelopedServiceCatalog items based on teh requirement provided by teh stakeholders.
• Develop standards forservicecatalogtaxonomy, request forms and workflows based onServiceNowbest practice
• Responsible for all scripting changes including Client Scripts, UI Policy, and UI Actions.
• ConfiguredServiceLevel Agreements (SLA's) to define certain levels ofservicesto incident management andServicecatalogs.
• Responsible for creating documentation on developedintegrations.
• Created Business Rules, Script Includes, Glide AJAX, UI Action.
• Worked on Email notifications and inbound email actions, form customization and field customization based on client requirement for Service catalog.
• Implemented ITIL process including incident, problem, change, noledge and CMDB for betterITSMon Service-Now.
• Re-builtServiceCatalogitems wif minimal time usage on submitting a ticket by getting together teh teams to provide their valuable suggestions and making it easy to understand teh new release.
• Designed teh Content Management System for various system which involved layout, UI pages, CSS and service catalog work.
• Analyzed teh requirements and developed a plan to start teh newITSMenhancements project
• Developed newservicecatalogitems and fix bugs in incident, problem and change management.
• Sets up Service Level Agreements (SLAs) and monitors SLA workflows, creates and tracks Service Catalog requests, and items wif variables.
• Configured SLA's depending on requirements of various groups.
• Worked on enhancements of teh service catalogs and record producers.
• Created noledge articles to teh users after each and every enhancement as a reference.
• Worked on Discovery to update and insert asset information on a regular basis.
• Designed form layouts, workflows and modules in applications.
• Use scripting tools and ServiceNow functionality, create script to automate routine tasks being done in ServiceNow.
• Created schedules, reports and monitor performance of ServiceNow.
• Participated in daily meetings and involved in attaining faster procedures to Mitigate.
• Created Update sets to move customizations between different systems.
• Provided analysis, design and development ofServiceNowticketing and incident management systems to support teh company's technical operations.
• ProvidedServiceNowconfiguration and customization assistance including workflow administration, report setup, data imports, custom scripting and third party software integrations.
• Created Data Sources for various external applications.
• Created buttons on forms using UI actions and involved in release management during product and patch releases.
• Used Import sets and Transform maps to import data intoServiceNow.
• Worked on designing, configuring and customizing new applications and modules ofServiceNowlike Incident management, Change Management, Problem Management, Service Catalog, User Administration and Reporting.
• Developed UI forms, fields, notifications, SLA workflows and JavaScript server/client code
• Worked on creating, monitoring, modifying and publishing service catalog workflows wif approvals.
• Gathered requirements from stakeholders at various phases to leverageServiceNowwifin organization on End user self-enablement portal using CMS.
• Interface extensively wif all areas of teh organization including Operations and Development.
• Wrote Custom Reports, scripts to integrate wif 3rd party software.
• Created full documentation for ServiceNow applications.

Confidential

Java Consultant

Responsibilities:

• Created Update Sets to migrate customizations from one instance to another instance.
• Created Email Templates and Email Notifications.
• Designed Workflows, along wif standard Workflow templates which can be reused.
• Created various SLA's as per client requirement wif teh Incident Management applications.
• Involved in discussion wif other technical areas to meet teh business and technical requirements forServiceNow, SMTPAdmin, IBM Data power, Web service Owners and DBA to build integration to external and internal systems, currently using SMTP (EMAIL), MID Server and Web Service (Construction, integration testing, and other technical functions related to teh White Label tool)
• Worked on various modules ofServiceNowlike Incident management, Change management, and Problem management, Service Catalog, User Administration and Reporting.
• Created Web services based on requirement to receive incident and problem tickets from external systems.
• Created and managed SLA definitions for different Service Groups. Created ACL's to control what data users can access and how they can access.
• Enhanced teh existing LDAP integration and modified business rules.
• Documented all implementations and best practices defined wifin team.
• Performed integration wif Microsoft SCCM server, which helps us to keep teh CMDB updated wif teh windows environment.
• Created buttons on forms using UI actions.
• Created Data Sources for various external applications. Used Import sets and Transform maps to import data intoServiceNow.
• Involved in Creation and modification of various Business Rules, Script includes, Ajax Query, Jelly scripts, UI Actions, UI Policies, UI Actions.