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Customer Service / Call Center Rep For Healthcare Industry Resume

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PA

PROFESSIONAL SUMMARY:

  • Over 14 years of extensive Customer Service / Call Center, Office Support experience as well as 3.5 years of Tech Support and Troubleshooting. Motivated, self - starter, completes projects prior to assigned deadlines, experienced in providing both technical and non-technical support to customers. Creative researcher, proactively searches for solutions. Expert user in MS Office, Word, Outlook, PowerPoint, Excel.
  • TIER 1,2,3 help desk support for internet, cable, and TV for business class and individual customers
  • Utilize and configure Microsoft Office including Word, Excel, PowerPoint, Access and Visio
  • Possess a working noledge VB.Net, Microsoft SQL, TCP/IP, IPX/SPX, FTP, SMTP, Samba, Apache, VM Ware and LAN/WAN technology
  • Configuration DNS, Active Directory and Cisco routers and switches
  • Ticketing Systems - PeopleSoft, TCMS, TYSES, COPS, Accurint
  • Operating Systems - Windows Vista, XP,7,8,8.1, and Windows 10
  • Adding Static IP Blocks / Orders, VPN
  • Instructing and Assisting Techs on Site through Installation process of STB’s
  • Remote Access to installed products
  • Collections systems- CSG, Accurint, TCMS, PeopleSoft, Cops
  • Technical Support, Help Desk, Tier 1, IT Ticket Troubleshooting, Ticket Logging
  • All Billing Systems including CSG, PeopleSoft, Accurint Skip Tracer, Cops, Tyses, Confidential Business and More
  • Freelancer Work in Music Business from June 2017 - Copyright, Music
  • Law, Contracts, Paperwork, Web Site Design, Break & Fix, IT Support, Remote IT Technical Support Work etc
  • DNS,DHCP,Internet Gateway Router / Modem, Phone Modem Arris, An Cable Set Top Boxes
  • Remote Installation. IT Technical Support from home
  • Break & Fix Jobs, Software, Freeware and Hardware Installation
  • Vmware, Sharepoint, D Confidential base and Security
  • Microsoft & Linux
  • Fedora, Microsoft Dos Command Line and Linux Command
  • Microsoft & Linux Desktops
  • Routers, Structured Cabling of Copper and Fiber of All Types
  • Computer Networking Systems Major
  • Microsoft Office 365 and mail Migration While at ITT Tech, Fiserv, Confidential, and Ingersoll
  • Work From Home Customer Service Program through Sykes International
  • Various Experience Building, Monitoring, Adjusting, and Fixing Personal & Business Websites

PROFESSIONAL EXPERIENCE:

Confidential, PA

Customer Service / Call Center Rep for Healthcare Industry

Responsibilities:

  • Inbound call center - high call volume
  • Assisted Amerihealth insurance clients search for PCPs and Specialists
  • Mailed Out Provider and Specialist Directory Listings to them
  • Provided adequate customer care and professional assistance
  • Had intimate noledge of the line of business 700 dat I was responsible for working on a day to day basis until it was taken away from Amerihealth
  • Worked with four different software systems

Confidential, Philadelphia, PA

Call Center Billing Rep for Healthcare Industry & Customer Service

Responsibilities:

  • Major inbound call center - high call volume
  • Worked in major call center handling billing issues and taking payments for individuals, groups, corporations, admins, brokers, marketing reps, VP’s, presidents, receptionists
  • Worked with several billing systems and collecting on debts through credit card and billing processing systems

Confidential, Horsham, PA

Technical Support

Responsibilities:

  • Operated in high inbound call center taking calls from business customers
  • Assist with multiple aspects of Sales, IT, Tech Support and installation
  • Responsible for troubleshooting, correcting and fixing internet, telephony and cable issues
  • Dispatched Filed Techs to business locations to fix wire damage, blackouts, brownouts etc.
  • Reviewed accounts and often corrected mistakes dat were made
  • Major call center set up - resetting set - top boxes, internet gateway modems, and Arris telephone box modems
  • Voice Over IP, Confidential Voice, DNS, Static IPs (blocks), Port Forwarding, Configuration
  • Analysis, Mitigation, Phone Support, Office Support, Tech Support
  • Upgraded and Downgraded Service Plans requiring Some Sales

Confidential, CA

Call Center Work for Credit Unions Fiserv Represents

Responsibilities:

  • Logging tickets and taking calls from the many different unions Fiserv represents
  • Technical support call center support rep
  • Unlocked passwords, worked directly with certified techs
  • Managed credit unions websites, mainframe, server, backup server, ATM etc.
  • Responsible for their mainline support, back office, front office, mainframe and more

Confidential, Philadelphia, PA

Customer Service / Outbound Call Center Rep

Responsibilities:

  • Solicited Lottery Machines & Scratch Offs for PA Lottery
  • Set appointments for installation
  • Called small business, coffee shops, cigar shops, tobacco shops, restaurants

Confidential, Conshohocken, PA

Customer Service Admin/Online Tech Support

Responsibilities:

  • Primary responsibilities included performing the processing, customer service, and online tech support for cash advances and pay day loans
  • Residential Collections (Third Party)
  • Performed debt collections and skip tracing for Chase Bank using software such as Accurant, Tyses, CT Vision and more

Confidential, Philadelphia, PA

Booking Agent / Music Business / Entertainment Business

Responsibilities:

  • Responsible for negotiating and securing one - night concert / show dates with concert promoters / talent buyers for signed recording acts/singers/rappers/comedians etc.
  • Negotiated terms, offer sheets

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