Customer Service / Call Center Rep For Healthcare Industry Resume
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PA
PROFESSIONAL SUMMARY:
- Over 14 years of extensive Customer Service / Call Center, Office Support experience as well as 3.5 years of Tech Support and Troubleshooting. Motivated, self - starter, completes projects prior to assigned deadlines, experienced in providing both technical and non-technical support to customers. Creative researcher, proactively searches for solutions. Expert user in MS Office, Word, Outlook, PowerPoint, Excel.
- TIER 1,2,3 help desk support for internet, cable, and TV for business class and individual customers
- Utilize and configure Microsoft Office including Word, Excel, PowerPoint, Access and Visio
- Possess a working noledge VB.Net, Microsoft SQL, TCP/IP, IPX/SPX, FTP, SMTP, Samba, Apache, VM Ware and LAN/WAN technology
- Configuration DNS, Active Directory and Cisco routers and switches
- Ticketing Systems - PeopleSoft, TCMS, TYSES, COPS, Accurint
- Operating Systems - Windows Vista, XP,7,8,8.1, and Windows 10
- Adding Static IP Blocks / Orders, VPN
- Instructing and Assisting Techs on Site through Installation process of STB’s
- Remote Access to installed products
- Collections systems- CSG, Accurint, TCMS, PeopleSoft, Cops
- Technical Support, Help Desk, Tier 1, IT Ticket Troubleshooting, Ticket Logging
- All Billing Systems including CSG, PeopleSoft, Accurint Skip Tracer, Cops, Tyses, Confidential Business and More
- Freelancer Work in Music Business from June 2017 - Copyright, Music
- Law, Contracts, Paperwork, Web Site Design, Break & Fix, IT Support, Remote IT Technical Support Work etc
- DNS,DHCP,Internet Gateway Router / Modem, Phone Modem Arris, An Cable Set Top Boxes
- Remote Installation. IT Technical Support from home
- Break & Fix Jobs, Software, Freeware and Hardware Installation
- Vmware, Sharepoint, D Confidential base and Security
- Microsoft & Linux
- Fedora, Microsoft Dos Command Line and Linux Command
- Microsoft & Linux Desktops
- Routers, Structured Cabling of Copper and Fiber of All Types
- Computer Networking Systems Major
- Microsoft Office 365 and mail Migration While at ITT Tech, Fiserv, Confidential, and Ingersoll
- Work From Home Customer Service Program through Sykes International
- Various Experience Building, Monitoring, Adjusting, and Fixing Personal & Business Websites
PROFESSIONAL EXPERIENCE:
Confidential, PA
Customer Service / Call Center Rep for Healthcare Industry
Responsibilities:
- Inbound call center - high call volume
- Assisted Amerihealth insurance clients search for PCPs and Specialists
- Mailed Out Provider and Specialist Directory Listings to them
- Provided adequate customer care and professional assistance
- Had intimate noledge of the line of business 700 dat I was responsible for working on a day to day basis until it was taken away from Amerihealth
- Worked with four different software systems
Confidential, Philadelphia, PA
Call Center Billing Rep for Healthcare Industry & Customer Service
Responsibilities:
- Major inbound call center - high call volume
- Worked in major call center handling billing issues and taking payments for individuals, groups, corporations, admins, brokers, marketing reps, VP’s, presidents, receptionists
- Worked with several billing systems and collecting on debts through credit card and billing processing systems
Confidential, Horsham, PA
Technical Support
Responsibilities:
- Operated in high inbound call center taking calls from business customers
- Assist with multiple aspects of Sales, IT, Tech Support and installation
- Responsible for troubleshooting, correcting and fixing internet, telephony and cable issues
- Dispatched Filed Techs to business locations to fix wire damage, blackouts, brownouts etc.
- Reviewed accounts and often corrected mistakes dat were made
- Major call center set up - resetting set - top boxes, internet gateway modems, and Arris telephone box modems
- Voice Over IP, Confidential Voice, DNS, Static IPs (blocks), Port Forwarding, Configuration
- Analysis, Mitigation, Phone Support, Office Support, Tech Support
- Upgraded and Downgraded Service Plans requiring Some Sales
Confidential, CA
Call Center Work for Credit Unions Fiserv Represents
Responsibilities:
- Logging tickets and taking calls from the many different unions Fiserv represents
- Technical support call center support rep
- Unlocked passwords, worked directly with certified techs
- Managed credit unions websites, mainframe, server, backup server, ATM etc.
- Responsible for their mainline support, back office, front office, mainframe and more
Confidential, Philadelphia, PA
Customer Service / Outbound Call Center Rep
Responsibilities:
- Solicited Lottery Machines & Scratch Offs for PA Lottery
- Set appointments for installation
- Called small business, coffee shops, cigar shops, tobacco shops, restaurants
Confidential, Conshohocken, PA
Customer Service Admin/Online Tech Support
Responsibilities:
- Primary responsibilities included performing the processing, customer service, and online tech support for cash advances and pay day loans
- Residential Collections (Third Party)
- Performed debt collections and skip tracing for Chase Bank using software such as Accurant, Tyses, CT Vision and more
Confidential, Philadelphia, PA
Booking Agent / Music Business / Entertainment Business
Responsibilities:
- Responsible for negotiating and securing one - night concert / show dates with concert promoters / talent buyers for signed recording acts/singers/rappers/comedians etc.
- Negotiated terms, offer sheets