SUMMARY

• Dedicated Senior Learning, Change Management and Project Management consultant with over 15 years of expertise in training, implementation and business integration strategies. Extensive experience in training strategy, program development, learning methodologies, and implementing ERP and HRIS applications in order to meet current and future business requirements.
• Industry knowledge of Pharmaceutical, Medical Device, Healthcare, Financial Services, Oil & Gas and Utility industries.
• Managed New Hire orientation programs for Consulting, Services, Enterprise, and Solutions workforces, as well as ATS, and HR Services organizations
• Managed training life - cycle, including design and development; project plans, implementation and virtual teams.
• Responsible for training manuals, QRG’s; train the trainer, and employee and senior executive facilitation.
• Directed change management projects to include oversight for strategy, organizational audience/analysis, and implementation including communications, training and development.
• Successfully meet go-live dates, project milestones and agreed deliverables, me.e. assessments, documentation and training.
• Educatedand on-boardedchange management resources. Providedstrategic direction to team. Offered project realignment solutions, shared best practices and lessons learned from previous engagements.

PROFESSIONAL EXPERIENCE

Confidential

Senior Learning Consultant

Responsibilities:

• Responsible for providing organizational development and training consultancy services to corporate clients corporate including Confidential, Independence Blue Cross, Confidential, Comcast, Depuy Synthes, Confidential, Braskem, Exelon Nuclear and Accenture.
• Develop and manage changes through research, consultancy, communication, training and performance support.
• Create project plans including WBS, detailed project task plans, stakeholder and project team communication.
• Performed organization design,change management,andtraining including ILT and e-learning modules.
• Managed training life-cycle, including design and development; project plans, implementation and virtual teams.
• Utilizes ADDIE, and SAM, in addition to modeling Kirkpatrick Levels 1-4 TEMPeffectiveness.

Confidential

Senior Learning Consultant

Responsibilities:

• Responsible for change management strategies for LEAP Organizational Readiness program.
• Responsible for workshops, project plan, roadmaps, communication plan, and training strategy.
• Ensures design and development of ILT, and E-learning modules including business unit overviews, corporate overview, and claims system navigation course.
• Partner with business leads and SME’s for training assessment and analysis.

Confidential, Ft. Washington, PA

Change Management Specialist and Training Lead

Responsibilities:

• Responsible for change management and training strategies for Ceridian Dayforce HCM implementation for mortgage leader.
• Responsible for creating and implementing project plan including communications, training design, development and implementation to ensure successful go-live launch.
• Managed vendors, development of e-learning modules, validation, training environment, and conducting live virtual WebEx manager training sessions.

Confidential

Curriculum Designer

Responsibilities:

• Responsible for designing GMP curriculum programs for Quality System Element teams in consent decree environment.
• Workedwithprocess teamsto ensure accuracy and timeliness of training development and delivery.
• Coordinate with project teams to support them to integrate the projects with change management initiatives undertaken by the organization.
• Ensure training on GMP standard operating procedures (SOPs) and adherence to FDA-approved quality procedures and standards, and curriculum structure and documentation.
• Create new, and continually review existing curriculum; contribute to the L&D Community of Practice.

Confidential

Project Manager

Responsibilities:

• Responsible for leading and managing the analysis, design, development and implementation for a global SAP training program including US, UK, Germany, Switzerland, and China,
• Develop change management strategies, conduct stakeholder and impact assessments and devise appropriate plans.
• Develop training tools, documentation, and utilized ADDIE methodology to facilitate the implementation of training materials.
• Lead development of global training solutions, considering local and regional training needs and structures, driving training harmonization and collaboration with key business stakeholders.
• Manages the design and delivery team, including training progress and TEMPeffectiveness.
• Responsible for the maintenance of training development, delivery and administration environments including SumTotal 8.2 LMS, and SAP training environment.
• Manages training material requirements facilities, material reproduction, localizations, and translations.

Confidential

Instructional Designer

Responsibilities:

• Design SAP modules, course materials including roadmaps, instructional guides, manuals, job aids, exercises and assessments.
• Formulate curriculum outlines and recommend instructional methods, and manage off-shore vendor resources.

Confidential

Organizational Development and Learning Consultant

Responsibilities:

• Responsible for change management and full lifecycle training and implementation of the ADDIE model for all deliverables related to Smart Meter AMI deployment for Customer Care, Meter Testing, Meter to Cash, Warehouse and Distribution and Field Installation.
• Undertake stakeholder analysis and impact assessments.
• Partner with Business Readiness and IT departments to assess training needs and ensure learning objectives are identified.
• Responsible for training manuals, QRG’s; train the trainer, and employee facilitation.

Confidential

Project Manager

Responsibilities:

• Develop and implement project plan to consolidate 3 quality systems into a Quality Management System for all Draeger Medical US sites.
• Develop training system to track training requirements, maintain training records and monitor TEMPeffectiveness of training to ensure FDA/ISO/CMDR compliance. Responsible for performance, validation and end user testing.
• Create companywide quality training program for all employees on CAPA and LMS training system.
• Responsible for development and instructional design of communication plan and training materials including technical manual (ADDIE model).
• Work with business and process owners to create awareness and proficiency assessments and evaluations addressing the content of applicable SOPs and Work Instructions for QMS.

Confidential

Project Manager

Responsibilities:

• Define and document client specific business needs and application for US Pharma client for Sales and Marketing (NCM) New Commercial Model launch of educational programs, and conferences for Business Managers, and sales representatives.
• Responsible for collaboration with business partners to insure program development, curriculum, management, and timely completion of project milestones.
• Manage the project timelines for all NCM, and all aspects of overall budget and P&L with comprehensive knowledge of rules & guidelines for vendor management.
• Successful implementation of sales transformation initiative by meeting 100% of goals for execution of change management and sales training for regional employee base
• Received Award for Excellence for outstanding work and leadership for New Commercial Model (NCM) Launch.

Confidential

UAT Testing Coordinator

Responsibilities:

• Responsible for identifying, and validating UAT HRIS testing for financial and insurance leader.
• Creating test plans, scenarios, scripts for PeopleSoft modules from business requirements, and functional process flows, configurations, and designs/specifications.
• Production support services include problem resolution (SR’s), interfacing with vendors / technical resources / Super Users on issues, training, functional testing, product research, and application setup standards
• Develop process documentation and led cross-functional teams in planning, report requirement and systems implementation.

Confidential

Testing Coordinator

Responsibilities:

• Manage User Acceptance Testing services for global HRIS projects.
• Work closely with both the Information Technology teams and the business unit to coordinate, train, and manage tasks and execution for dis level of testing.
• Responsible for developing test scenarios/cases, monitoring test status, facilitating training, raising/working issues through to resolution.
• Plan, schedule and facilitate training of business testers, and Global HR users
• Accountable for tracking schedule progression milestones and creating & communicating project status.
• Successfully met go-live objectives.

Learning Support Manager

Responsibilities:

• Core responsibility for coordination, facilitation and evaluation of employee development programs, and training events for Northeast Region.
• Managed New Hire orientation programs for Consulting, Services, Enterprise, and Solutions workforces, as well as ATS, and HR Services organizations.
• Ensured subject matter expertise and development of thirty-two learning modules; including corporate overview, leadership and core values, diversity, total rewards/benefits, and professional and leadership development programs.
• Designed and implemented customized orientation programs for Summer Interns, Global Careers Program, and other special groups.
• Reported on issues and participated in special initiatives around continuous improvement, process redesign, and other areas as necessary.

Confidential

Learning Manager

Responsibilities:

• Planned and managed meetings, learning events and educational conferences for Northeast Region.
• Coordinated leadership and professional development training and serves as TEMPprincipal contact for Tax, AABS, and compliance training for Northeast Region.
• Helped achieve conference-planning objectives; conducted performance reviews on instructors; planned meetings as required to support the business practices; communicated results of research to Confidential & Young managing partners and or Practice Directors.
• Ensured compliance for all of the Mid Atlantic Client serving employees.

Confidential

Learning Manager

Responsibilities:

• Core responsibility for development and implementation of on-site Learning Center for General Motors employees.
• Designed, administered and evaluated educational programs.
• Assessed and determined training needs, maintained records on training activities and monitored TEMPeffectiveness of programs. Supervised instructors and staff.

TECHNICAL SKILLS

Technical skills: MS Office Suite, Articulate Storyline 2, Studio and Quizmaker, Adobe Captivate, Photoshop, Illustrator, RWD uPerform, UPK 11.1 Plateau, SumTotal 8.2, Compliance Wire, Cornerstone, Oracle 11i OBIEE, OAB, ESS, MSS, iRecruit OLM, SAP HR, Fieldglass, SD, MM, PM, WMS, PeopleSoft, Quick Test Professional, Test Director, Silk Test, BizTalk, SharePoint 10.0, ServiceNow, Aclara AMI