PROFILE:

• Expert developer with 19 years of extensive experience in Banking, Insurance, Government, and Retail sectors.
• Focusing on creating reusable low maintenance code and meeting project deliverables on - time and on-budget.
• SOLID development and automation experience with ServiceNow, SAP, Siebel, Client Server and Mainframe.
• Expert hands on experience in developing Functional, and Regression scripts with various software automation tools.

SERVICENOW DEVELOPMENT KNOWLEDGE:

Business Rules (SS Actions)

Client Scripts (CS Field Changes)

UI Actions (SS Button/Menu)

UI Policies (CS Required, read-only)

Script Includes (SS or CS)

Data Imports

Data Source

Transform Maps

Scheduled Jobs (Reports, Scripts)

Workflow Scripting

Service Portal

Service Catalog Items

Access Control List (ACL’s)

Automation Test Framework (ATF)

ServiceNow Agent Mobile App

Integration with 3rd party software

IntegrationHub

Flow Designer

Update Sets

Discovery

Postman and SOAP UI

API’s

REST (JSON)

SOAP (XML)

EXPERIENCE:

ServiceNow Developer

Confidential

Responsibilities:

• Designed 98 ServiceNow Automated Test Framework (ATF) scripts for Service Catalog, Change and Incident Management.
• Hands-on development of fifteen ATF script to test Service Portal, REST and SOAP API’s.
• Responsible for running automation test cases for Kingston to Madrid upgrade & ongoing ServiceNow Patch Hot Fixes
• Worked on Inbound and Outbound Web Service integrations between third party aplications and ServiceNow
• Experience in testing custom, complex workflows and applications in ServiceNow
• Installed and configured MID Servers on remote desktop.
• ServiceNow Administration and Development Certified.

ServiceNow Developer

Confidential

Responsibilities:

• Designed automation framework for testing ServiceNow. Used HP's UFT v12.53 software in an Agile environment.
• Reduced testing effort from two days to thirty minutes for one test analyst. Scripts consisted of driver, function library, object repository, and data file.
• Developed ServiceNow scripts to validate over two dozen forms: Hardware & Software Requests, Network Folder, Contractor Changes, User Groups, Hardware Moves, New Hire Change Request, Other Hardware, Desktop Folder, and Name Change.
• Hands on development of automation regression, and functional test scripts using Tosca v11.2.
• Completed Tricentis TOSCA training for Automation Specialist Level 1, and Level 2.
• Worked on Microsoft Windows 10 upgrade project, and validation of 600+ on demand applications.

HP UFT Consultant

Confidential

Responsibilities:

• Developed and execute automated test scripts using HP's UFT v12.02 for JAVA based CURAM (ISCIS) software.
• Worked on creating automation scripts to replace 4,000+ manual test cases for Black Box testing.
• Performed Web Services testing (SOAP) using HP’s UFT v12.02. Developed API Test scripts to submit XML requests.
• Managed and trained two automation resources in the development of UFT scripts.
• Provided management insight into automation testing principles and strategies.
• Identified gaps in manual testing and help develop strategy for CRUD testing.
• Identified and execute the appropriate set of regression test cases

HP QTP Test Consultant

Confidential

Responsibilities:

• Managing off shore automation resources.
• Reviewing and updated existing automation framework.
• Re-designing existing automation framework to utilize QTP inherited functionality.
• Implemented automation regression suite across four lines of business, Eforms, Mortgages, Personal Banking & On-Line Loans.

QA Lead

Confidential

Responsibilities:

• Tested "Work Force Now" (WFN), an all-in-one payroll solutions application in an Agile environment.
• Executed Black Box testing for "Build Verification Test" (BVT), & "Integration Assembly Test" (IAT)
• Wrote and updating test cases in HP Quality Center. Running test cases via HP Quality Center - Test Lab.
• Worked closely with development teams and business analyst in identifying and resolving application defects.

QA Analyst

Confidential

Responsibilities:

• Tested in Branch Authentication terminals for national rollout.
• Wrote and updated test cases in HP Quality Center.
• Tested Anti Money Laundering (AML) upgrades for "Customer Connect" in both English and French in order to meet government regulations.
• Performed test case reviews with business and development teams to ensure test case coverage.

Technology utilized: Web Services, Java, J2EE, JSP's, EJB's, & .NET.

Performance Test Lead

Confidential

Responsibilities:

• Developed, document, and maintained test deliverables (test requirements, test strategy, test plans, test cases, test procedures, defect logs, status reports, and test result metrics reports)
• Tested SAP Enterprise Portal utilizing HP Performance Center 9.52 to meet business needs.
• Generated and verified data flow for Grey Box testing between system interfaces using MIM's, BODS and Autosys jobs as well as various infrastructure components, BOXI, Enterprise Service Bus (ESB 2.0).
• Created ETL automation testing scripts using QTP to read source and target data to ensure transformation accuracy.
• Performed environment configuration, data extraction and loading. Ran Performance Center test scripts and analyzed results.

QA Analyst

Confidential

Responsibilities:

• Conducted functional testing of entire TSYS credit card servicing application which included: Monthly Statements, PIN Mailer, Card Activation, Reissuing Card, Account Cycle, Account Status Codes, and Authorizations.
• Utilized TSO, ISPF, for analyzing and verifying TYSY test cases results.

HP Quick Test Pro Analyst

Confidential

Responsibilities:

• Create and execute functional test cases based on the defined project scope, business requirements and functional specificationsusing HP ALM v11, and Quick Test Pro (QTP) v10.0 on JAVA applications Vital Objects, iCLIC, and Eroserve.
• Performed Grey Box testing using HP QTP test scripts to run weekly regression in an agile environment. Prepared execution result summaries.
• Created QTP “Web Services” scripts in a development environment to validate responses from application server. (SOAP)
• Utilized descriptive programming with custom reusable action libraries.
• Migrated entire HP Quality Center project using QTP scripts.
• Coordinated and execute test scripts. Provide input to test estimates and timelines.

HP Quick Test Pro Analyst

Confidential

Responsibilities:

• Define and implement test plan for Siebel based web applications using the industry best practices.
• Developed automation scripts for Optimizer (Siebel) using HP Quick Test Pro (QTP) v10.0
• Utilized the following automation scripting architecture:
• Parameter driven reusable actions.
• User-defined functions, Windows API, and external functions.
• Function library containing custom designed actions.
• Reusable data driven actions.
• Bilingual script design for multi-language environments.
• Consolidated Object Repository across automation framework.
• Utilized VSTS for version control thus allowing for simultaneous script development.
• Recovery scenarios to handle assorted application pop-ups.
• Regular expressions for handling dynamic application properties.

HP Quick Test Pro Consultant

Confidential

Responsibilities:

• Established automation framework on a Citrix platform using Mercury’s QTP v9.2.
• Resolved Citrix environmental issues, thus enabling QTP to identify application objects.
• Developed action-based automation scripts that emphasized modularity, and re-usability.
• Utilized QTP’s data grid, and value parameterization to allow for multiple iterations using one script.
• Lead onshore\offshore testing teams consisting of 5 to 12 individuals.
• Provided regular status report to project lead and Manager using HP’s ALM.
• Co-ordinate Component, Assembly, SIT and UAT testing.

QA Lead / Performance Lead

Confidential

Responsibilities:

• Managed 6 IBM “Off Shore” testing resources in validating Capital Markets securities trading application
• Utilized BMO’s CMM4 methodology to create Project Plans, and Matrices from predefined document templates. Managed formal review meetings to ensure documentation accuracy, and to facilitate peer review signoffs.
• Utilized Compuware’s QALoad v5.05.01 to create performance scripts, which were used to establish performance benchmarks, and to determine if CBO conversion would impact existing production performance.
• Configured QALoad to monitor UNIX-HP servers, allowing the retrieval of vital UNIX performance counters.
• Supervised Black Box testing of two QA analysts.
• Generated detailed weekly QA defect reports enabling Senior Management to accurately and effectively monitor SIT testing.
• Managed defect triage meetings on a bi-weekly basis with client to effectively manage validation and UAT testing efforts.
• Coordinated “Action Item” meetings with the client to facilitate clear and timely resolution of existing issues.
• Utilized E-Load to create and run automation performance scripts in an Agile test environment.