ServiceNow Application Development Resume

SUMMARY

7 years of work experience as a (ServiceNow ITSM suite) application developer specializing in custom application development in IT Service Management and delivery.
Hands on experience with ServiceNow application development according to client’s requirements, custom application development & configuration, ServiceNow enhancement, scripting (JavaScript, Glide, Jelly), Business rules, Script includes, client scripts, Glide Ajax, scripted web services for integrations.
Worked as a key team member in designing and developing new add - on modules to identify delinquencies, bug fixes, configure & customize OOB scripts and properties following best practices and ITIL standards.
Worked on integrations (LDAP AD) with direct and scripted web services in ServiceNow and thus acquired expert noledge in handling integration requirements, customize and deliver it according to client needs.
Worked as a team member to implement teh encryption solution in ServiceNow, customized teh OOB functionality to implement requirements.
Worked in teh complete life cycle of software requirement gathering, strategizing design standards, testing and migration of developed objects from development to test to production environment using update sets, upgrades, release and patch management.
Strong interpersonal communication skills, both written and verbal, in English and work well in a collaborative multi-talented team environment.

TECHNICAL SKILLS

Tools Used: ITSM Suite- ServiceNow (Geneva).

Product development: Core Java, JavaScript, Glide scripting, AJAX, Java Web Services, HTML, XML, CSS

Professional Certifications: ServiceNow Certified System Administrator ServiceNow Certified Implementation Specialist ITIL V3 foundation certified.

PROFESSIONAL EXPERIENCE

ServiceNow Application Development

Confidential

Responsibilities:

Hands on experience developing application & modules in both stand alone and domain separated MSP environment with focus on implementing ITSM delivery, configuring OOB scripts, enhancements in system properties, scripts, system UI according to client requirements.
Guided by teh organization's objectives and priorities, in addition to development, also responsible for teh administration, development, building technical design documentation and technical support for our reputed clients.
Good Exposure with all ServiceNow applications and modules, including SLA’S, schedules, workflow management, incident, problem, change, noledge, all methods of import and exporting data, scheduled reports.
Good Exposure to UI customization modules like forms, UI pages, UI policies, UI Actions, UI Scripts, UI Macros and a good noledge with iframes, blocks, sites, pages and CMS in ServiceNow.
Handled numerous update set collisions and handled code migration to production environment.
Built lot of custom forms and customized tables as per teh client requirements.
Good Scripting Knowledge in ServiceNow Client- side scripting (Java Script), Glide script and currently learning Angular JS for Application UI customization and development.
Requirement gathering and analysis, Estimation and Design
Coordination with other stake holders for ServiceNow enhancements and customization
ServiceNow user account management using LDAP AD integration
Implemented teh following ITSM disciplines: Incident management, Problem management, Change management and Content management
Service Catalog development and modifications
Self-Service portal development and customization using content management
Service Desk chat implementation, enhancements and reporting
Custom application development based on business requirement
Upgrading ServiceNow instance to new release, testing and escalating it to ServiceNow technical team about release issues
Preparing user documents, process documents
Share noledge and provide input with teh rest of teh support team.

Confidential

Responsibilities:

Involved in development of Incident Management, Change management and Problem Management Module as per teh customer requirements.
Used SCRUM Methodology to implement Incident Management Module.
Worked on Incident Management Survey which is used to send incident survey mail to teh resolved incidents.
Involved in development of Incident & Problem Management module using ServiceNow
Worked on administration and customization of ServiceNow projects from Requirement gathering-Build-Test-Deploy-Support.
Major scripting customization and configurations in teh ServiceNow:
Client Script, Business Rules, Script Include
Service Level Agreement
Moving of update set from instance to instance
Work on Defects and Enhancements
Performed migration activities using update sets and XML imports across multiple environments

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