SUMMARY

• Around 7+years of professional IT experience wif 4+years of Salesforce CRM as Administrator and developer.
• Extensive experience in Salesforce.com configuration, customization, administration, data migration & mapping and integration.
• Extensive experience in SFDC Administrative tasks like creating Profiles, Roles, Users, Page layouts, Record types, Workflows, Approvals, Validation rules, Reports, Dashboards, Tasks and Actions.
• Strong knowledge on Data Loader for insert, update, and bulk import or export of data from Salesforce.com Objects. Used it to read, extract, and load data from comma separated values (CSV) files.
• Hands on Experience in implementation and customization of Salesforce.com using Apex (Classes, Controllers & Triggers), Apex Scheduler, Batch Apex, Apex Web Service, Visual force Pages, Custom Tabs, Custom Objects, Analytic Snapshots and Dashboards.
• Implementation of various advanced fields like Pick list, Custom Formula Fields, Field Dependencies, Validation Rules, Work Flows, Sharing rules and Approval Processes for automated alerts, field updates, and Email generation according to obligations.
• Worked in developing Client - specific solutions wif SOQL, SOSL, Visualforce, APEX, SOAP API Force.com and Web services API in creating custom Objects, custom Tabs, Triggers, Apex Classes and Force.com API.
• Extensive knowledge about Salesforce setup menu, Configuration, Custom application Development, Administration, Data Migration and Deployment of applications to Force.com platform.
• Creating Master-detail relationships, Lookup fields, Rollup summary and Triggers, configured and maintained user security permissions in compliance wif organizational needs.
• Involved in requirement gathering between two business groups.
• Experience in Sales cloud, Service cloud, Custom cloud, Chatter
• Experience in developing User Interface, Page Layouts, Tabs, Custom fields, Custom objects, App Exchange, Validation Rules and Triggers.
• Extensive experience in business analysis.
• Possess knowledge of CRM processes like Sales, Marketing, Customer Service and Customer Support, Business processes and recommended solutions to improve their processes using Salesforce.com.
• Development experience in various platforms likes MS Office, Visio documenting tool and Windows (7, XP, NT, 2000).
• Experience in web technologies like HTML, XML, JSP, JavaScript, WSDL, and SOAP.
• Excellent analytical, de-bugging skills and documentation skills.
• Excellent knowledge of business process automation and workflow concepts and instruments and Strong problem-solving and analytical abilities
• Excellent work ethics, quick learner and team oriented. Continually provided value added services to teh clients through thoughtful experience and excellent communication skills.
• Ability to adapt quickly to challenges and changing environment.

TECHNICAL SKILLS

Salesforce.com: Salesforce CRM, Sharing rules, Profiles, Roles, Page layout, Role hierarchy, Apex Triggers, Visual force, Workflow & Approvals, Reports, Dashboards, Master Detail, Case Management Automation, Custom Objects and Applications

Tools: Eclipse, Force.com Eclipse IDE Plug-in, Force.com Explorer, Force.com Data Loader, MS Office, Adobe Photoshop, MS Excel

Operating Systems: Windows Vista/XP/NT, MS-DOS, Mac OS X

Database: SQL Server 2008, Oracle

IDE: Eclipse

PROFESSIONAL EXPERIENCE

Confidential, Atlanta, GA

Salesforce Administrator/Developer

Responsibilities:

• Responsible for gathering teh requirements by coordinating wif teh business analysts, developers and project managers, in order to better customize, and utilize teh full functionality of teh Salesforce.com CRM solution.
• Implemented SFDC CRM to deliver various reports in Sales and Marketing departments.
• Efficiently worked wif standard Salesforce.com objects like Accounts, Contacts, Leads, Cases and Opportunities.
• Designed, developed and deployed teh Custom objects, Page layouts, Custom tabs, Components.
• Agile Development Methodology was followed for teh implementation.
• Involved in Design and development of Workflow Rules, Triggers, Validation Rules, and other customizations wif Salesforce.com.
• Implemented Sales cloud and incorporated teh enhanced features as required to streamline teh business process
• Developed and managed complex workflows, approvals, validation rules, assignment rules.
• Defined teh lookup relationship and master-detail relationship on teh objects dat halps in associating teh records and defining a parent-child relationship in which teh master object controls certain behaviors of teh detail object respectively.
• Imported data from excel sheets in to Leads, Accounts, Contacts and Opportunities using Data Loader and Import Wizard.
• Developed Assignment rules, Escalation rules to enable proper routing of cases to teh case team members.
• Worked effectively to ensure dat teh data is protected and is made available to teh authorized users by customizing teh user Roles, Role hierarchies, Profiles and Sharing settings.
• Responsible for controlling security and sharing of sales reports and dashboards, providing regulated, auditable cross-functional access for anyone in teh organization.
• Created custom buttons and links on Account and Relationship Group object for generating auto Reports.

Environment: Saleforce.com platform, Force.com Sites, Service Cloud, Sales Cloud, Pages, Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Import Wizard, Security and Sharing.

Confidential, San Francisco, CA

Salesforce Administrator/Developer

Responsibilities:

• Created custom Entity Relationship data model based on teh provided business requirements and integrated it wif teh Standard Salesforce Objects
• Worked wif groups, participated in Requirement Gathering Sessions to define their needs and developed an action plan and specification document.
• Developed complete Custom Objects as specified in teh scope document.
• Created Custom fields, pick lists, field dependencies and validation formulas to teh custom objects.
• Created new custom report type for future reports dat field is automatically added to teh historical trending report layout.
• Created pick lists and page layouts and coupled those using Record Types.
• Added, configured workflow rules, time triggered workflows, email templates resulting into effective web to lead communication wif customers and partners.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Created profiles and implemented Object and field level security to hide critical information.
• Implemented Apex Classes & Triggers and linked them to manage teh workflows Implemented in teh system.
• Worked on Sales Cloud Objects Accounts, Leads, Contacts, Campaigns, Opportunities.
• Experience working on integrating SAP and Salesforce.
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.
• Created test scenarios on Sandbox environment and migrated code to deployment upon successful testing.
• Integrated teh web services by generating teh necessary stubs from teh WSDL files for extracting teh data from teh home grown applications by using teh home grown web services.
• Used Apex Data Loader to migrate data such as accounts, campaigns from legacy system.
• Maintained processes of CSV import file updates for customer records into Accounts, Contacts using Data Loader and Import Wizard.
• Provided support ongoing salesforce.com maintenance and administration services including periodic data cleansing, custom objects, workflow, campaign management and triggers.
• Primary responsibilities included custom application development and integration.

Environment: Apex, Visual force, web services, Apex Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, SOQL, Email Services, Security Controls, Visualforce Controllers, Change Sets, Force.com IDE tool.

Confidential, Dallas, TX

Salesforce Administrator/Developer

Responsibilities:

• Designed various Web Pages in Visual Force for capturing various customer enquiries and Implemented logic for migrating cases to different queues based on teh type of customer enquiry.
• Synchronized wif teh business process review meetings and multiple teams for ascertaining standardized workflow processes.
• Responsible for creating various Custom Objects, Tabs, Components and Visual force Pages and Controllers.
• Created Formula Fields, Validation Rules, Workflow and approvals for teh flexibility and functionality of force platform application.
• Worked as an Admin to identify, plan and implement new salesforce.com features and functions (new screens, workflow, force.com objects, and reports, apex code) to meet business requirements
• Worked wif force.com developer toolkit including Visualforce pages, apex classes, apex controllers and apex triggers to develop custom business logic.
• Involved in data mapping and migration of data from legacy systems to Salesforce.com Objects and fields.
• Implemented Case Management Automation to track and solve Customer’s Issues.
• Extensively used HTML tags, Frames and CSS (Cascading Style Sheets) to maintain uniformity in teh Web pages.
• Written SOQL queries against force.com API.
• Strong experience in working wif Security framework, Dashboards and reporting modules.
• Participated in teh training sessions provided by teh Salesforce team.
• Involved in Salesforce.com application setup activities and customized teh apps to match teh functional needs of teh organization.
• Complete teh Application modification functionality and teh Toolbar modification functionality of teh application as separate Flex Modules and integrated them onto one composite application.
• Defined documentation review cycles for teh project and assign review tasks to teh project team. Follow-up wif reviews to see them through to completion.
• Configured and Maintained teh Sandbox Environment for easy collaboration of Development.

Environment: Apex Language, Triggers, Visual Force, Force.com platform, Custom Objects, Custom Tabs, Email Services, Import Wizard, Security and Sharing.

Confidential, Boston, MA

Salesforce Administrator/Developer

Responsibilities:

• Created custom objects and fields using master detail relationship, look up relationship depending on teh requirements.
• Created page layouts, validation rules and workflow rules.
• Worked On Data Migration from Databases to Salesforce Using Apex Data Loader.
• Generated SOQL statements to search teh information.
• Built APIs wif Salesforce.com Apex SOAP/REST Services.
• Designed Visualforce Pages wif html along wif custom controllers and controller extensions.
• Designed, and developed Apex Classes, Apex Triggers for various functional needs in teh application.
• Worked wif QA to prepare test cases for and testing teh functionality of teh software.
• Used Force.com Web services API and outbound messaging for implementing web services through WSDL in teh application for access to data from External systems and websites.
• Acted as a legacy for creating new roles and profiles in teh organization.
• Involved in creating new user accounts and configure Salesforce to fit security needs at teh user and organization levels.
• Developed automated workflows and approval processes for sales opportunities and lead routing.
• Worked on Accounts and Contact management system.
• Created and configured various Reports and Report Folders for different user profiles based on teh need in teh organization.

Environment: Saleforce.com platform, Apex Language, Visualforce (Pages, Component & Controllers), Salesforce.com Data Loader, production environment.

Confidential

Business Analyst

Responsibilities:

• Participated in teh process of preparing verification plans to clearly and concisely describe teh expectations, and approach.
• Interacted wif Business Users to generate and review business test cases like Analyzing, Planning and Implementing to upgrade User Interface system.
• Gatheird and documented Business requirements by conducting sessions wif clients/users
• Utilized Requisite Pro for preparing teh Business requirements document.
• Wrote Use cases and functional specifications to enable design and solution
• Created activity diagrams, state chart diagrams, sequence diagrams, and collaboration diagrams using Rational Rose to clearly define teh data process model, and teh business process model.
• Monitored client expectations through client involvement and communication throughout teh lifecycle of teh project; educated clients and stakeholders on teh benefits and risks associated wif teh project.
• Validated technical designs created by developers against functional specifications.

Environment: Activity Diagrams, XML, Business Requirement, MS-Excel, MS-Access, Microsoft Project, UNIX.