SUMMARY

• 8+ Years of IT experience with 6+years of experience in the SalesForce Service Cloud Computing CRM Platform both as Administrator and Development.
• Provided customer with best practice solutions as related to Sales force CRM.
• Developed and configured various Dashboards, Custom Reports and Report Folders for different user profiles based on the need in the organization.
• Experience with configuring SalesForce for Outlook.
• Extensive experience using Sales force Administration (SFA), Creating Roles, Profiles, Page Layouts, Workflow Alerts, Actions and ApprovalWorkflow.
• Experience in development, administration, configuration, Implementation, and Support of sales force CRM, and sales force SFA applications based on Apex Language and leveraging Force.com Platform - - world’s first commercial Software as a Service (SAAS) application running in Cloud Computing Environment.
• Worked with the user group for requirement gathering throughout theplanningandimplementation.
• Implemented the requirements onForce.com platformandForce.com IDEPlug-in usingEclipse.
• Created new User Accounts and assigned Profilesas per theirrolein role hierarchy.
• DefinedOrg wide defaultto restrict access from users.
• Customized Page layoutsfor Standard/Custom objects and assigned Record Types.
• CreatedData Validation rules and Formulasas per business requirement.
• Worked with various salesforce.com StandardobjectslikeAccounts, Contacts, Leads, Cases, Campaigns, Reports, and Dashboards.
• CreatedWorkflow Rulesto automateTasks, Email Alerts, Field Updates, time-dependent actions and Outbound API Messages.
• Created Reports and Dashboardsto track Opportunity pipeline/Stages for Management visibility.
• Designed, and developedApex Classes, Controller Classes, extensionsandApex Triggers for various functional needs in the application.
• Experienced in all phases of Software Development Life Cycle (SDLC), quality management systems and project life cycle processes.
• Experience with configuring and troubleshooting the Salesforce.com applications on iPad&IPhone.
• Used Data loader for data management in Force.com platform.
• Integrated the web services by generating the necessary stubs from the WSDL files for extracting the data from the home grown applications by using the home grown web services.
• Experience in Database Design, writing stored procedures, functions, triggers, DDL, DMLSQL queries. Experience in writing SQL and PL/SQL programming with DB2, Oracle and MS-SQ L, My SQ L Server.
• Experienced with Microsoft SQL Server, Oracle, and My SQLdatabases.

TECHNICAL SKILLS

Salesforce.com: Force.com Web Services API, S-controls, Apex Classes, Apex Trigger, Visual Force, Force.com API, Salesforce.com customizations like Workflow Rules, Validation, Record Type, Role Hierarchy, Custom objects, Page Layouts.

Operating Systems: Unix, MS DOS, Windows 98/XP/2000, Red Hat Linux

Networking: TCP/ IP, Network Architecture

Languages/scripting: Apex, C, C++, Java, Unix Shell Scripting, JavaScript, VBScript, HTML, DHTML, PL/SQL

Databases: SQL Server 2000, 2005 My SQL 2000

Web Technologies: XML, XSL, HTML, XHTML, CSS, AJAX

PROFESSIONAL EXPERIENCE

Confidential, Germantown, MD

Sr. SalesForce Developer

Responsibilities:

• Created various Custom Objects, Custom Settings, Custom Labels, Validation rules, Record types, Custom Tabs, Workflow rule including Field updates and email alerts.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Developed Apex Classes, Apex Triggers, and Apex Controllers to develop custom business logic.
• Created new UserAccountsand assignedProfilesas per theirrolein role hierarchy.
• DefinedOrg wide defaultto restrict access from users.
• CustomizedPage layoutsfor Standard/Custom objects and assigned Record Types.
• CreatedData Validation rules and Formulasas per business requirement.
• Worked with various salesforce.com Standard objectsl ikeAccounts, Contacts, Leads, Cases, Campaigns, Reports, and Dashboards.
• Created Workflow Rulesto automateTasks, Email Alerts, Field Updates, time-dependent actions and Outbound API Messages.
• Performed detailed analysis of business and technical requirements and created solutions by customizing various standard objects of Salesforce.com (SFDC) and other Platform based technologies like Visualforce, Force.com API, and Web Services.
• Involved in creating design document Specifications according business requirements.
• Designed, and developedApex Classes, Controller Classes, extensionsandApex Triggers for various functional needs in the application.
• Designed various Web Pages inVisualForcefor capturing various customer enquiries and Implemented logic for migrating cases to different queues based on the type of customer enquiry.
• Created and used Email templates inHTMLandVisualForce.
• Integrated theWeb Servicesby generating the necessary stubs from theWSDLfiles for extracting the data from the home grown applications by using the home grown web services.
• UsedSOQL & SOSLwith consideration toGovernor Limitsfor data manipulation needs of the application using platform database objects.
• Responsible for all the activities related to configuringData Loader, uploading data inCSV filesinto salesforce.com, checking for the correctness of the data.
• Worked with Salesforce.com team to make application certified.
• Packaged and Deployed customizations fromSandboxto other environments using Force.com IDES.
• Help users withChatterteams/Groups and follow application as well.
• Integrated the Web Services for creating the orders into external systems and display the response into pages of salesforce.com.
• Provided ongoingSalesForce.commaintenance and administration services including periodic data cleansing, custom objects, workflow.
• Implemented Test Classes to cover positive and negative use cases for Classes and Triggers and achieved close to 100% coverage.

Environment: Salesforce.com platform, Apex Language, Visualforce (Pages, Component & Controllers), Pages, Data Loader, HTML, Java Script, Apex Triggers, Web Services, Reports, Custom Objects, Custom Tabs, Email Services, Sandbox data loading, Eclipse IDE Plug-in, Windows XP.

Confidential, Reston, VA

Sr.SalesForce Developer

Responsibilities:

• Interacted with various business user groups for gathering the requirements for SalesForce implementation and documented the Business and Software Requirements.
• Developed and deployed Apex Classes, Controller Classes and Apex Triggers, packages for various functional needs in the application.
• Involved in Data mapping specifications to create and execute detailed system test plans. The data mapping specifies what data will be extracted from an internal data warehouse, transformed and sent to an external entity.
• Developed various Custom Objects, Tabs, Components and Visualforce Pages and Controllers.
• Performed detailed analysis of business and technical requirements and developed the Apex classes using other Platform based technologies like Visualforce, Force.com IDE.
• Developed and deployed workflows and approval processes for opportunities and products/ assets management.
• Administered, configured, maintained Salesforce.com application user profiles, roles, assigning Permissions, generating security tokens, validation Rule, upgrade installation.
• Designed Custom Objects, Entity-Relationship data model, validation rules on the objects and tabs.
• Created Validation Rules, workflow rules and defined Outbound Messages, time triggered tasks, email alerts, filed updates to implement business logic.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Created and deployed Several Reports using Salesforce.com platform.
• Involved in Salesforce.com application setup activities and customized the apps to match the functional needs of the organization.
• Extracted the data from Salesforce.com application into the external databases (Oracle 11g) for generating large data reports using the Informatica Power Center.
• Worked on Dimensional modeling, Data cleansing and Data Staging of operational sources using ETL processes.
• Involved in Data mapping specifications to create and execute detailed system test plans. The data mapping specifies what data will be extracted from an internal data warehouse, transformed and sent to Salesforce.com entity.
• Created and used Email templates in HTML and Visualforce.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Interacted with the Salesforce.com premium tech support team on a regular basis.
• Worked with REST, SOAP Web services for integrating with third party tools.

Environment: Salesforce.com platform, Apex Language, Visualforce (Pages, Component & Controllers), Pages, Data Loader, HTML, Java Script, Apex Triggers, Web Services, Reports, Custom Objects, Custom Tabs, Email Services, Sandbox data loading, Eclipse IDE Plug-in, Windows XP.

Confidential, Reston, VA

SalesForce Developer

Responsibilities:

• Worked as enhancement team member and performed the roles of Salesforce.com Developer/Admin in the organization.
• Worked closely with sales team and business analysts and performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of SalesForce.com (SFDC).
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Implemented web based case management automation - Web to Case (on Case Object) to track and solve customer’s issues.
• Designed various Webpages in Visual Force for capturing various customer enquiries and Implemented logic for migrating cases to different queues based on the type of customer enquiry.
• Designed, and developed Apex Classes, Controller Classes, extensions and Apex Triggers for various functional needs in the application.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Cases, Opportunities, Products, Opportunity Line Items, Leads, Campaigns, Reports and dashboards
• Designed, and deployed the Custom objects, Custom tabs, Entity-Relationship data model, validation rules, Workflow Rules, Auto-Response Rules, Page layouts, Components, Visual Force Pages to suit to the needs of the application.
• Customized page layouts for Opportunity, Contacts, and Accounts depending upon user roles, and groups.
• Planned and performed analysis of e-commerce activities and/or functions and guides the subsequent design and implementation or improvement of existing ecommerce applications
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com sObjects. Used it to read, extract, and load data from comma separated values (CSV) files.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization.
• Configured and troubleshoot Salesforce.com applications on iPad and iPhone.
• Configured SalesForce for Outlook.
• Performed Unit, Integration, Regression and User Acceptance Testing.
• Defined documentation review cycles for the project and assign review tasks to the project team. Follow-up with reviews to see them through to completion.

Confidential, Rockville, MD

SalesForce Developer

Responsibilities:

• Developed VF page to add contact role for opportunity based on the selected Account contacts for opportunity.
• Created and updated the fields, validation rules, search layouts, lookup filters, buttons and links.
• Developed triggers to maintain the Account and opportunity hierarchies and updating the line items and giving access to the records.
• Created email templates to use to workflow email alerts.
• Created workflows to send emails to users if field values are changed in standard or custom objects.
• Developed a system by using vf pages to search and display the selected partners for account.
• Created List views, Home page Dashboard components, Custom Links, Reports, Report Types, dashboards and folders and maintained the security of the folders.
• Developed a multi-step process for adding users and their Organizational data to case. The custom users can be created by adding new users or using existing users who are tied to other cases. This process is created by using multiple vf pages as required.
• Created and updated test classes to maintain code coverage and avoid problems in deployment process.
• Documented the design, developments, Deployments, user interface and Data architecture of the project.
• Worked as Delivery manager for deployments. Deployed the Code, customization, field level security.

Confidential

Business Analyst

Responsibilities:

• Analyzed the business and system requirements for the application.
• Interacted with user groups to derive the functional requirements
• Developed Use Cases along with functional requirements
• Gathered requirements from the existing application
• Involved in gathering requirements for creating web services supporting the SOA effort
• Interacted with the technical and the business team to take business and implementation decisions
• Analyzed the existing application and understand the logic behind the existing processes
• Created periodic status reports
• Held walkthroughs with the business and the technical team in order to communicate enhancement requests and to answer and clear all their queries
• Involved in identification and definition of actors
• Involved in project estimation meetings
• Used MS Visio to create project flows