SUMMARY

• Organized and goal - oriented IT professional, committed to maintain cutting edge technical skills and up-to-date industry knowledge including around 7 years of IT experience as a Salesforce CRM Administrator, Developer and Consultant.
• Strong Expertise with Configuration, Customization, Development and support experience onSalesforce.com Platform.
• Experience in SFDC development using Visual Force Pages, VF Components, Apex Classes, Custom Controllers, Controller extensions, SOQL, SOSL, MVC architecture and Force.com IDE
• Proficient and knowledge on salesforce1 mobile app and Deep understanding of CRM and Q2C process
• Sound skills on Apex Development in creating objects, triggers, Apex classes, standard & custom controllers and extensions.
• Possess knowledge of CRM processes like Sales, Marketing, Customer Service and Customer Support, Business processes and recommended solutions to improve their processes usingSalesforce.com
• Worked on fast and intelligent interface with Lightning Experience which transforms Salesforce CRM.
• Experience with Case auto-assignment, Case email auto-response, Case escalation rules & queues, Case management and history tracking, Case team collaboration.
• Experienced in Service Cloud, Sales cloud, Collaboration Cloud for All partner portal, customer portal.
• Had experience with Chatter API. Good Knowledge on Agent console & customizable layouts, Analytics snapshots, Asset management & product tracking, Auto-suggested solutions.
• Worked on Email integration, Google maps integration and integrated content libraries.
• Experience in designing of Reports and Dashboards as per the business needs and awareness on governor limits for a multi-tenant environment.
• Experience in customizing the User Interface of Salesforce CRM using HTML, AJAX, JQuery and Java Script.
• Experience working with SalesForce.com Sandboxes, Data Loader and Apex Explorer.
• Experience in Data Migration using Import Wizard, Excel Connector, Workbench and other integration tools like Informatica Cloud, Apex Data Loader. Detailed knowledge and experience on SFDC CRM business processes for automation.
• Excellent knowledge in customizing standard objects like Accounts, Contacts, Opportunities, Products, Price books, Cases, Leads and Campaigns as per requirement.
• Involved in developing Custom Web Services for handling inbound requests and outbound calls to external Web Services.
• Expertise in creating custom reports and analytic snapshots.
• Experience in writing Apex Test classes to achieve 75% code coverage before deploying the code to production.
• Understanding of the SFDC data model, building custom objects from schema builder and managing fields, building master - detail and lookup relationships as per the requirements.
• Good knowledge on security & sharing settings and delegated administration
• Knowledge of WSDL, SOAP, REST, callouts, Batch and Schedule Apex Programs
• Experience in all stages of Software Development Life Cycles (SDLC) like requirement analysis, architecture and design, development, testing and post implementation revisions.
• Self-motivated and ready to face the challenges and solve problems with clear idea on client/customer relation skills.

TECHNICAL SKILLS

Programming Languages: C, C++, C#, Java, Apex, SQL:

Query languages: SQL, SOQL, jQuery:

Scripting Languages: JavaScript, CSS, Python, PERL:

Web Technologies: Web services, HTML, XML, CSS and JavaScript:

SFDC Technologies: Force.com platform, Custom Objects, Workflow & Approvals, Validation Rules, S- Controls, Apex Classes/Controllers, Test Classes, Triggers, SOQL, SOSL, Visual Force (Pages, Components), Sandbox development & Testing, Reports, Dashboards, Analytical Snapshot and Data Migration.:

SFDC Tools: Force.com Data Loader, Eclipse plug-in, Informatica Cloud:

Other Tools: HTML, XML, Ajax, MS Office:

Operating Systems: MS Windows, UNIX, LINUX, Mac OS-9/10:

PROFESSIONAL EXPERIENCE

Confidential, San Diego, CA

Salesforce Administrator/Developer

Responsibilities:

• Developed Visualforce Pages, Apex Triggers to include extra functionality and wrote Apex Classes and Controller to provide functionality to the VF pages.
• Provided day to day Production Support for more than 600 users in the SFDC system and handled all the ticket requests that came in (JIRA, Service Now, Outlook).
• Administer, customize and configure Salesforce features including, but not limited to Security, Profiles, Role Hierarchy, Users, Page Layouts, Record Types, Workflows, Reports and Dashboards, Approvals, Object Relationships, Fields, Validation rules, Custom apps, etc.
• Troubleshoot Custom Applications that interface with SFDC and able to walk through the processes and pulled the data to show where the hang ups were.
• Implemented web based case management automation - Web to Case (on Case Object) to track and solve customer's issues.
• Performed Apttus CPQ related configuration for product setup, approval matrices, approval rules, process builders and flows.
• Worked on several lightning apps such as Conga composer, Cloudingo, Exact Target, Ethical biz, Analytics, Forecast (App Exchange) as per the requirements.
• Strong understanding of TFS, Linkpoint Connect (App Exchange) Integrations for case management.
• Responsible for writing SOQL & SOSL queries with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Deployed test classes from sandbox to production using change sets.
• Responsible for Apex development and test coverage.
• Customized page layouts for Opportunity, Contacts, and Accounts depending upon user roles, and groups.
• Creating a sync of contacts, emails, events and tasks betweenSalesforceto Outlook and Outlook toSalesforcesuccessfully.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Migrated data using Apex Data-loader to centralize data and processes across different divisions that were previously using decentralized systems / databases.
• Used Apex classes and Visual force page to customize partner portal and make it convenient for the customers to review and renew the licenses for the purchased products.
• Worked on Sales cloud with Accounts, Contacts, Cases and Solutions to generate towards developing business.
• Expertise in Service Cloud console with exposure to CTI adapters and Mobile App Integrations.
• Created web to lead forms, assigned tasks, and managed workflows for managing Marketing app.
• Created workflow rules to send auto response emails, email alerts, field updates, and other tasks.
• Imported excel based customer information records into Accounts, Contacts and Cases using Data Loader and Import Wizard.
• Used Batch Apex to build an archiving solution that ran on a nightly basis, looking for records past a certain date and added them to the archive.
• Reporting to the Project Manager about the work progress in daily scrum meetings.

Environment: Saleforce.com platform, Force.com API, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Web services, Visual Force,SalesForce.com Data Loader, Security Controls, HTML, XML, CSS, Java Script, Sandbox, Eclipse IDE Plug-in, Dashboards, Analytical Snapshot and Data Migration, GitHub.

Confidential, Phoenix, AZ

Salesforce Administrator

Responsibilities:

• Worked extensively on SalesForce.com standard objects like Accounts (Person and Business), Contacts Opportunities, and Cases.
• Interacted with various Business users to gather enhancement requirements and involved in scrum meetings.
• Designed Surveys using Click tools (AppExchange).
• Worked on different kinds of reports such as Summary reports and matrix reports.
• Used the summary and matrix reports to summarize data to produce grand totals and sub totals based on the requirements.
• Used the report builder to add custom summary formulas to summary reports.
• Created custom formula fields to calculate specific values based on requirements.
• Created various PDF documents for Opportunity Management using Conga Composer (AppExchange).
• Created custom objects, applications and custom report types.
• Designed workflow rules, validation rules and approval processes for various functional and business requirements.
• Created email-to-cases, automated-responses, assignment rules, email alerts and templates for Case Management.
• Collaborated with other developersin performing unit testing and identifying bugs in the application.
• Migration of the product from the test environment to the production.
• Created web to lead, web to case and Email to case to direct leads and cases from the Internet and email appropriately to the user queues or users.
• UsedSalesForce Automation for sale lead management, opportunity management, account and contact Management, approvals and workflows.
• Created Queues, Groups and created assignment rules to assign leads to appropriate queues and users.
• Maintained security such as user accounts, mobile user accounts, sharing rules, user roles, user profiles, field level security and list view rights.
• Created workflows to assign tasks, field updates and outbound messages as per the business requirements.
• Worked on page layouts, list views, custom reports, and record types.
• Created search layouts to organize fields, custom links, related lists, and other components on record pages.
• Implemented the requirements onSalesForce.com platform and Force.com IDE
• Worked in different sandboxes for development and testing, and involved in migrating the code to production instance in instalments.

Environment: salesforce.com Enterprise edition, Eclipse IDE, Apex Data Loader, Apex Explorer, Apex, Visual-force, Dashboards, Reports, Workflows, Web services, SOQL, HTML, XML and AJAX.

Confidential, Houston, TX

Salesforce Developer

Responsibilities:

• Created custom objects, applications and custom report types.
• Designed workflow rules, validation rules and approval processes for various functional and business requirements.
• Created email-to-cases, automated-responses, assignment rules, email alerts and templates for Case Management.
• Collaborated with other developersin performing unit testing and identifying bugs in the application.
• Migration of the product from the test environment to the production.
• Created web to lead, web to case and Email to case to direct leads and cases from the Internet and email appropriately to the user queues or users.
• UsedSalesForce Automation for sale lead management, opportunity management, account & contact Management, approvals and workflows.
• Created Queues, Groups and created assignment rules to assign leads to appropriate queues and users.
• Maintained security such as user accounts, mobile user accounts, sharing rules, user roles, user profiles, field level security and list view rights.
• Created workflows to assign tasks, field updates and outbound messages as per the business requirements.
• Worked on page layouts, list views, custom reports, and record types.
• Created search layouts to organize fields, custom links, related lists, and other components on record pages.
• Providing ongoingSalesForce.com maintenance and administration services including periodic data cleansing, custom objects, workflow
• Imported information from ACT and excel spreadsheets
• Maintained data cleanliness and accuracy by adding custom validation rules, custom formulas, reports and dashboards

Environment: Saleforce.com platform, Force.com API, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Visual Force,SalesForce.com Data Loader, Security Controls, HTML, Java Script, Sandbox, Eclipse IDE Plug-in, GitHub.

Confidential

Java Developer

Responsibilities:

• Written low-level design for features Document Creation, Container Creation and Document Relocation.
• Handled assignments in developing UI pages using JSP, Html, DHTML, CSS and JavaScript technologies for modules in BDMS.
• Involved in understanding business requirements and functionality of Cost Management Reporting.
• Involved in drawing the UML diagrams such as Use Case Diagrams, Class Diagrams and Sequence Diagrams using Rational Rose.
• Application developed in MVC architecture using Struts, JSP, Ajax, HTML, Java Script, CSS, JMS and Hibernate.
• Involved in implementing Value Object Pattern, MVC & Singleton Pattern.
• Updated the required data in the DB2 database to save and update the database using hibernate, corresponding to actions performed in the struts class.
• Used Struts tag library extensively (html, logic).
• Developed java classes for posting and processing mails using EJB and Java Mail API.
• Added multithreading for distributed applications.
• Deployment of the application in the Web Logic Application server.
• Integrated Struts frame work with ORM implementation, hibernate for data accessing.
• Use Hibernate Query language for SQL Persistence.
• Wrote Test cases using JUnit for unit testing.
• Setting up, building the environment and deployed project by writing Ant build.xml.
• Performed version control management using CVS.
• Used Bugzilla as a workflow automation tool.

Environment: Java1.4, Struts 1.2, JSTL, JSP, Ajax, Hibernate, JMS, MQ Series, Web Logic v 8.1, My Eclipse 5.0, DB2 8.1, TOAD, CVS, Bugzilla, JUnit, XML, Windows NT.