SUMMARY

• 8+ years of Software Development Experience with strong Object Oriented Analysis, designing and programming technical skills including 5 years of extensive experience in Salesforce.com CRM and Force.com platform with proficiency as developer and administrator.
• Familiar with Agile software development methodology and Scrum software development process.
• Experience in SFDC Development in implementing OOTB Capabilities, Apex classes, Triggers, Visual Force, Force.com IDE, SOQL and SOSL.
• Good understanding of Salesforce.com Governor Limits with an ability to optimize code to respect those limits.
• Pervasive experience in performing the administrative and development related tasks like consigning Roles, creating Profiles, Visual Force pages, Validation Rules, Users, Custom Reports, Workflows, Email Alerts, Approval Process, Page Layouts.
• Experienced in implementing record level security using Roles, Sharing Settings (Organization Wide defaults and Sharing Rules for different users at different levels of organization at object, field, and record level.
• Proficient in dealing with the functionalities related to the Service cloud and Sales Cloud.
• Experience in Force.com sites development using Visualforce, jQuery, custom labels, AJAX toolkit and CSS.
• Experience in working with databases such as Oracle, MySQL, and DB2 and have sound knowledge in creating Tables, Views and writing DDL, DML SQL queries.
• Extensive Experience working in implementation of Case Management in Service Cloud Console.
• Hands on experience in Salesforce lightning Design System (SLDS).
• Experience in migrating data into Salesforce application using apex data loader through CSV files. Installed and configured apex data loader.
• Worked with various Salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Reports, and Opportunities
• Well versed in cloud computing and on - premise infrastructure integration for Salesforce.com using Force.com platform, Batch Apex, Web Services with third party applications
• Experience in Integrating App Exchange Applications with Salesforce, Informatica on Demand, Mass E-Mail Management, Application management using Force.com Plug-in & Eclipse IDE in Sandbox and Production Environments.
• Controllers & Triggers, Visual Force Pages, Custom Tabs, Custom Objects, S-Controls, Reports, Analytic Snapshots and Dashboards.
• Worked on Salesforce support, Security, Network and Infrastructure teams to resolve critical issues.
• Hands-on experience in SFDC administrative tasks like creating Profiles, permission sets, Roles, OWD, Sharing rules, Users, Page Layouts, Workflows, Approvals, Reports and Dashboards.
• Experienced in implementing record level security using Roles, Sharing Settings (Organization Wide defaults and Sharing Rules for different users at different levels of organization at object, field, and record level.
• Have good experience on building Communities.
• Experience building Lightning Components and Process Builder.
• Worked in implementing salesforce security SSO and SAML to enable login to multiple applications simultaneously.
• Experience in SFDC Integration using Web Service and Apex Programming, Salesforce.com.
• Experience in Salesforce Testing and Administration spanning all facets of package software and SaaS application implementation.
• Experience in doing the code deployment using change Set, ANT script and Jenkin.
• ExploringAppexchangeapplications like Docusign, CognoComposer and integrating them withSalesforce.
• Proficient in working with JIRA and confluence.
• A quick learner to new concepts, Applications and implement them in the project successfully.

TECHNICAL SKILLS

Salesforce Technologies: Apex Language, Apex Classes, Apex Triggers, Apex Scheduler, Apex Web Service, Visual force Pages, Visual force Component and Controllers, Salesforce1, Salesforce Communities, Salesforce Lightning Design System, Lightning components, External Objects, Chatter

Force.com Tools: Force.com Eclipse IDE, Apex Data Loader, Force.com Apex Explorer, Force.com Migration Tool, Lightning Connect, Force.com Excel Connector and AJAX Toolkit

Integration Tools: Workflows and Approvals, Custom Objects, Custom Settings, Custom Labels and Tabs, Dashboards, Roles, Security, Field updates, reports

Languages: Apex, C, Java

Web Technologies: HTML, XHTML, CSS, XML, Java Script, PHP

Platforms: UNIX/Linux, Windows NT / 2000 / XP Pro / Vista /

Office Tools: Microsoft Project, MS Visual Source Safe, MS Visio, MS Office

IDE and Editors: Eclipse, My Eclipse and Force.com Eclipse IDE

Database: SQL Server, Oracle and MYSQL

PROFESSIONAL EXPERIENCE

Confidential, San Jose, CA

Salesforce Service Cloud Consultant

Responsibilities:

• Experience with Service Cloud including Service Console, Case Feed, Knowledge Base and Entitlements.
• Synchronized with the business process review meetings and multiple teams for ascertaining standardized workflow processes.
• Experience in integration of Salesforce.com with external applications using SOAP API.
• Implemented Custom metadata and Custom settings for mapping of fields from External to Internal fields based on field dependencies and picklists.
• Worked in developing various lightning components, events and lightning applications.
• Worked with Email to Case set up and routing the cases to appropriate queues.
• Experience in deployment and production issues/defects.

Environment: Apex Language, Service Cloud, Lightning Components, Visual Force (Pages, Component & Controllers), Workflow & Approvals, Custom Objects, Custom Tabs, Email Services, HTML, Eclipse IDE Plug-in

Confidential, Philadelphia, PA

Salesforce Consultant

Responsibilities:

• Responsible for build out of new objects and elements of the newly integrated salesforce application.
• Worked as an individual to design and develop the application to create objects and standard data tools around sets of information for the risk management insurance team.
• Working with excel and reporting tools to integrate the information into a readable object in Salesforce.
• Working with Translation Workbench for language translation for user interface of end users like Chinese, Korean etc.
• Created Lightning Component Tabs and Visualforce Tabs.
• Worked with several App exchange tools like Action Plans, Strike Address verification, Conga Composer.
• Provided post-implementation support to assist end users in creating reports, dashboards and certain Administration tasks including creating and maintaining user profiles and privileges.

Environment: Apex Language, Visual Force (Pages, Component & Controllers), Workflow & Approvals, Reports, Dashboards, Custom Objects, Angular JS, Custom Tabs, Email Services, HTML, Eclipse IDE Plug-in

Confidential, Baltimore, MD

Salesforce Developer / Administrator

Responsibilities:

• Worked with the Functional Analysts in tailoring solutions that meets business needs through the use of an agile/iterative development process.
• Implemented solutions through a combination of Salesforce configuration and custom development on the Force.com platform.
• Perform advanced salesforce administration (Sandboxes management, Salesforce release and patches, User management, workflow and approval rules, Permission Sets etc.)
• Created trigger to send outbound messages to TIBCO environment on Attachment Object.
• Created Visualforce Pages for Custom Login and Configuration of Communities.
• Created the Apex classes that implements the REST web services and makes call outs to the external system.

Environment: Visual Force (Pages, Component & Controllers), Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, HTML, JIRA, Web Services, SOAP, Workflow & Approvals, Process Builder, Web Services, HP QC, Eclipse IDE Plug-in

Confidential, Hillsboro, OR

Salesforce Developer /Administrator

Responsibilities:

• Worked closely with business partners to understand and enhance Sales Force Community module to support various community needs of the business units.
• Created the Case creation page and Clone functionality of the case for certain fields in Communities giving proper access to certain users.
• Designed and deployed Custom tabs, validation rules, and workflow rules to automate business logic and also defined related tasks, time-triggered tasks, email alerts and field updates to implement the business logic.
• Created workflow rules and defined related tasks, email alerts, and field updates.
• Effectively created the pick lists, dependent pick lists and Junction objects to establish the connectivity among objects.
• Worked on Case Management in providing right access to the Customers to post their issues.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Used SOQL & SOSL with in Governor Limits for data manipulation needs of the application using Force.com Explorer.

Environment: Salesforce.com platform, Visual Force (Pages, Component & Controllers), Workflow & Approvals, Custom Objects, Email Services, HTML, Java Script, Web Services, Rally, Eclipse IDE Plug-in

Confidential, Denver, CO

Java Developer

Responsibilities:

• Worked with the business to understand the requirements and developed System Design Docs (SDD).
• Involved in Analysis & Design, estimate work effort of the project in a rapidly changing environment.
• Prepared UI mockups based on client requirements using HTML and JavaScript and converted them into web modules using JSP, Servlets, HTML and JavaScript, CSS and AJAX.
• Developing Intranet Web Application using J2EE architecture, using JSP to design the user interfaces and Hibernate for database connectivity.
• Implemented the MVC pattern with Struts framework with Tiles for the presentation layer and involved in coding Servlets and Java Beans communication.
• Developed Servlets to process the requests, transfer the control according to the request to corresponding Java beans, JSP pages.
• Built and accessed the database using Hibernate with Oracle 10g.
• Developed JavaBeans with Hibernate 3.0 for necessary transactions like fetching the required data, updating the information.
• Implemented Log4j API for exception handling, logging of the errors, warnings, messages, stack traces, debuggers throughout the code.

Environment: JDK 1.5, J2EE, JSP 2.0, Servlet 2.4, EJB 3.0, Struts, JNDI, JAXB, JQuery, Log4J, CVS, Oracle 10g, hibernate 3.0, Spring, WebLogic 10.3.

Confidential

Software Engineer

Responsibilities:

• Involved in analysis, design and development of e-bill payment system as well as account transfer system and developed specifications that include Use Cases, Class Diagrams, and Sequence Diagrams.
• Involved in designing the user interfaces using JSP.
• Developed UI with JavaScript for more interactive web pages.
• Implemented Business processes such as User Authentication, Account Transfer using Session EJB.
• Designing many JSP pages using JSP/Strut Tags, JSTL and Strut Tiles.
• Implemented persistence layer using Hibernate that use the POJOs to represent the persistence database tuples. These POJOs are serialized Java Classes that would not have the business processes.
• Designed and developed Controller Servlet, which will route request to Application Controller.
• Creation of Hibernate Mappings files for each database object and DAO java objects for hibernate mappings.
• Development of hibernate objects for data fetching for batch and front-end processing.
• Client side validations and server side validations are done according to the business needs. Written test cases and done Unit testing and written executing Junit tests.

Environment: Java 1.6, Struts-Spring-Hibernate integration framework, HTML, Oracle 10g, SQL, PL/SQL, XML, XSLT, Web logic, Eclipse, Ajax, JQuery, Clear Case, Clear Quest, JUnit.