SUMMARY

• IT Professional with 8+ years Software Development Experience with strong Object Oriented Analysis, designing and programming technical skills including 5+ years of extensive experience in Salesforce.com CRM and Force.com platform with proficiency as a developer and administrator.
• Expert Level understanding of Salesforce.com CRM and its Development Life Cycle.
• Extensively exposed to creating objects, fields, Record Types, workflows, approval processes, Escalation rules, Assignment rules, validation rules, Email services, data migration activities, custom page layouts, custom fields and other standard functionalities.
• Extensive experience in Creating Roles, Profiles, Email Services, Page Layouts, Workflow Alerts, Actions, and Approval Processes.
• Experienced to maintain, enhance and create workflows and validation rules.
• Extensive knowledge about Salesforce setup menu, Configuration, custom Application Development, Administration, Data Migration and Deployment of applications to Force.com platform.
• Experienced in managing the data, Forecasting, Campaign Management, Contacts, Leads, Opportunities, Reports and Dashboards.
• Experienced in creating theLightningcomponents andLightningApplications.
• Experienced in Testing the Salesforce application with writing test scripts and conducting various kinds of testing as per the requirement.
• Proficient in data migration and integration using tools like Informatica on Demand, Data Loader, Force.com migration Tool and using SOAP API, REST API. Handled differentIntegrationswith other platforms, likeCTIIntegration and Tableau.
• Experience in Data Conversion along with Data Mapping, Data Repair, Data Quality, Data Exercisers and Data Testing.
• Experience in Object Oriented Analysis / Design / Development / Testing and Implementation, Client/Server Architecture.
• Experience in working with Databases like Oracle 8i, SQL Server 2000/2005 and Access.
• Deployed Customization from Sandbox to another Environment by Eclipse IDE and Change Set.
• Experience in error handling, performance tuning and problem fixing in InformaticaMDM.
• Expertise in using Eclipse IDE, Force.com and site.com, communities. Implementation of Salesforce.com Sales Cloud, Service Cloud, Marketing Cloud, Collaboration and Communities Cloud.
• Used Force.com Web services API and outbound messaging for implementing web services through WSDL in the application for access to data from External systems and websites.
• Experience in customizing Salesforce CRM for generating web - to- leads and web-to-cases.
• Worked on implementing sales enablement tools supporting Salesforce (CRM), Configure-Price-Quote (CPQ) solution for sales growth utilizing Big Machines and Steelbrick (CPQ) integrated with Salesforce Platform.
• Experienced in implementing Triggers, Visualforce pages, Apex class, Web Service, JavaScript, XML, HTML, Visio, Share point, Pivot Table to achieve complex business functionalities.
• Experience in doing the code deployment using Change Set, ANT script, Jenkin, GitHub.
• Expertise in working on APEX Web Services API, Scheduled jobs and APEX Batch jobs and executed approval processes, e-mail services and workflows via customization
• Experienced in Web technologies like HTML, CSS, and WSDL.
• Experience in Object Oriented Languages like Java, J2EE, JSP, and Servlets.
• Experience in working with Databases like Oracle and MySQL.
• Passionate about UI/UX design and building dynamic, purposeful user experiences across platforms.
• Flexible, Enthusiastic and project oriented team player with excellent analytical skills to develop creative solutions for challenging client needs.
• Excellent communication, organizational and Interpersonal skills.

TECHNICAL SKILLS

Salesforce Technologies: Apex Language, Classes, Triggers, SOQL, SOSL, Visualforce (Pages, Components and Controllers), Apex Data loader, Apex Web Services, Dashboards, Analytic Snapshots, Custom Objects, Workflow Rules, Validation Rules, Case Management Automation, Sales Cloud, (Service Cloud) Live Agent.

Salesforce Tools: Force.com Eclipse ide Plug-in, Force.com Explorer, Force.com Data loader, Excel Connector, Force.com Platform (Sandbox and Production), Force.com Migration Tool, Offline Edition, App Exchange Data loader.

Programming Languages: Java, Apex, C, C++, SQL.

Databases: SQL server, Oracle, MS Access.

Operating Systems: Windows NT / 2000 / XP Pro / Vista, Windows Server / 2008, Macintosh.

Java/Web Technologies: Java, JDBC, Servlets, Java Script, CSS, Web Services, HTML, XML.

Others: MS Office Suite, Photoshop, Http Client, JSON Framework.

PROFESSIONAL EXPERIENCE

Confidential, NYC, NY

Salesforce Developer

Responsibilities:

• Implemented SFDC CRM to deliver various reports in departments of Sales, Administration and Marketing etc.
• Interacted with various business team members to gather the requirements and documented the requirements.
• Customized Marketing Cloud Objects and Scheduled and managedmarketingemail sends withSalesforceMarketingCloud.
• Created various Summary Reports, Matrix Reports, Pie Charts, Dashboards and setup Report Folders to authenticate users based on their profiles with permissions and Configured Salesforce.
• Implemented Sales Cloud and incorporated the enhanced features as required to streamline the business process
• Customizing Salesforce by creating Triggers, and Custom Controllers implementing complex code for retrieval from Salesforce to Visualforce pages.
• Worked on Visualforce Components, Visualforce Pages in Salesforce using Lightning Design System.
• Experience in usingSalesforceLightningUI.
• CreatedLightningApps combiningLightningDesign System,LightningApp Builder andLightningComponent features.
• Upgraded some Apps fromSalesforceClassic toLightningExperience to develop rich user interface and better interaction of pages.
• Developed Custom Lightning Component forSalesforce1that integrated with custom desktop calendar. Features of the component included new event creation with complex validation rule.
• Tested apps by appending multiple components to aLightningApplication thereby deployed Applications from Sandbox to Production.
• Maintenance of installed Managed Packages inLightningusing Apex.
• Developed Data structure, schema and Graphical User Interface (UI) for Databases using SQL and VBScript.
• Wrote SOQL and SOSL statements within Controllers, Extensions and Triggers.
• Involved in deployment, enhancements, code reviews, design reviews and responsible for modifying the existing code.
• Extensively involved in Unit Testing (UT) using Test Methods by using Force.Com utilities and was involved in the Integration Testing.
• Implemented Test Driven Development (TDD) and Test First Development (TFD) techniques for improving the speed, reliability, and accuracy of production code development.
• Handled administration, maintenance and support ofSalesforcemodules for users throughJIRA ticketing tool.
• Developed complex Reports and Dashboards using HTML, PDF, Apex, Visualforce page, mail merge and the new lightning dashboard builder.
• Created mash-ups to include data from many external end-points such as including financial information from third parties in the customer’s profile (Accounts) using WSDL and XML Stream Reader.
• Created detailed Data Mapping document for integrating various systems with Salesforce.com.
• Integrated Salesforce.com with External JAVA Applications to capture Accounts, Contacts and using REST API by configuring Connected App and worked with SOAP Integration.
• Used GitHub,Jenkins for code migration from Personal Sandbox to Dev and used ANT tool to migrate from Dev to QA.
• Created process flows utilizing the software development life cycle and agile development methodology.
• Created test scenarios in a Sandbox environment, developed code and implemented it on the Production environment.

Environment: MS Office Suite (Word, Excel, Access, Power Point, Outlook), Workbench, SalesForce.com CRM Application Platform, JIRA, Custom Fields, Picklists, Approval Processes, Workflows, Visualforce, Data Loader, Dashboards, Reports, Lightning, Salesforce1, Sales Cloud, Apex Language, SOQL, SOSL, REST API, SOAP API, Web Services, GitHub, Jenkins, Integrations, HTML, Agile.

Confidential - San Jose, CA

Salesforce Developer

• Involved in developing new Salesforce applications for continually growing sales department.
• Administered Salesforce CRM applications for Sales, Marketing and Support Departments. Involved in creating multiple analytical Reports, with varying degreee of complexity.
• Analyzed and Created Custom Profiles as required for the business needs and implemented Object level, Field level and Record level security.
• Customized Page Layouts for Salesforce.com Standard and Custom objects
• Designed, implemented and deployed Custom objects, custom tabs and fields.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects
• Implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.
• Configured security and organizational hierarchy for sales for salesforce implementation.
• Created Email Templates in Text, HTML and Visualforce necessary for the application
• Created web-to case, web-to-leads and email-to-case as per the requirements.
• Experience working with Marketo tool in order to avoid duplicate Leads/Contacts to be entered into Salesforce.
• Used SteelBrick (CPQ Tool) as Quote to Cash and also got chance to work with Apptus tool.
• Developed Quote templates, Quote previews according the company’s requirements and representing them accordingly.
• Handled pricing mode of the products by presenting the quotes using Steelbrick.
• Handles product rules to display Quote templates and handles the discount rates depending on the products.
• Employed Data Loader to migrate data fromOracle toSalesforcedatabase & configured inOracle financial application toSalesforceplatform; migrated leads, accounts & contacts to Sales Cloud using third party tools.
• Involved in Design and development of Workflows rules and actions, time triggered Workflowss, triggers, validation rules and other customizations with Salesforce.
• Created APEX triggers, classes, test methods and Visualforce pages to implement custom functionality.
• UsedJIRAfor software development teams, conducted sprint planning sessions, prioritized, maintained and assigned requirements into sprints and used to keep track of bugs, fixing them and followed to the process to move it up to QA staging and UAT. Optimized flow of the work using Kanban board.
• Developed Unit test class for Apex class and worked for improving code coverage.
• Developed SOQL and SOSL queries to get data from different related objects and Used Force.com Explorer for SOQL testing with consideration to Governor Limits for data manipulation needs of the application.
• Used REST API for implementing Web Service Definition Language (WSDL) in the application for access to data from external systems and web sites.
• Worked to integrate database with Salesforce applications. Imported accounts and contacts data through Import Wizard.
• Responsible for all the activities related to configuring Data Loader, uploading data in CSV files into salesforce.com, checking for integrity of the data.
• Also worked with other databases in order to integrate data into salesforce.
• Configured Reports for custom objects and associated them to Dashboard.
• Co-ordinating and supporting offshore teams using Chatter teams/groups.
• Created unit test cases and coordinated change requests to drive the business requirements during Integration and Testing stages.
• Managed multiple sandbox environments and used standard tools to convey Change Management.

Environment: Salesforce.com, Marketo, SteelBrick, Apptus, Apex Classes, Visualforce Pages, Visualforce Components, Data Loader, Workflows Alerts, App Exchange, Approvals, Validation Rules, Sharing rules, Reports, JIRA, Web Service, RESTAPI, Standard & Custom Objects, Tabs, Email Templates, Roles, Profiles, HTML, Change Sets, Sandbox, Force.com IDE.

Confidential - Iselin, NJ

Salesforce Developer

Responsibilities:

• Provided many small project releases once in every few months like - developing new subscription model; developing web services to integrate with other home systems like Ektron CMS; developed secured registration product for Financial Advisors; developed web to lead for retail contacts; Developed security model that provides record level security for different user roles and groups; Integrated with other cloud systems for mass emailing like Sales Genius, iContact, Marketo; Integrating salesforce with home Data warehouse system (SQL) through Relation Junction.
• Involved in entire lifecycle for many small projects including requirement gathering, Analyzing, Designing, Developing, Testing, Staging, Release and End User Training for all the mini projects.
• Interacted with the business end users to gather the requirements and documented the requirements.
• Interacted with different teams for System Integrations andData ConversionstoSFDC.
• Implementedsecurity and sharing rulesat object, field, and record level for different users at different levels of organization. Also,created various profiles and configured the permissions based on the organizational hierarchy.
• Implemented theworkflows and approvalsto for various functional requirements
• Designed custom UI / UX for obtaining business functionalities.
• Designed, developed and deployedApex Classes, Controller Classes, and Apex Triggers, Visualforce pagesfor various functional needs in the application.
• Created page layouts, search layouts to organize fields, related lists and other components.
• Created various Reports and Dashboard for each release depending up on the user requirement.
• ImplementedServiceCloud including:ServiceConsole, Customer Portal & Communities, Case Feed, Knowledge Base and Entitlements.
• Performed Unit Testing (UT), integration testing, bulk testing, staging and User Acceptance Test (UAT) in Full Sand box for all the mini projects.
• Worked on usingJitterbitto insert the data in tosalesforcefrom Excel and as well as from Legacy systems.
• Worked on Data Conversion, Data Migration from SAP CRM to Salesforce CRM.
• Integration of salesforce with other applications using Single Sign on (SSO) and SAML. Used Force.com web service API for implementing WSDL in the application for access to data from external systems and web sites.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Created Customer Channels like Web to case, Email to Case and even done with the advance channels like call center andService cloud like liveagentand Communities.
• Involved in End User Training for every time there is a new release to the salesforce.
• Documented the entire process starting from Requirement document to end user training document.
• Run analysis on Salesforce.com Customer data sets (Leads and Contacts) to map out de duplication efforts.
• Setup de duplication worksheets and exercises with end users.
• Work with other internal data sources to analyze and scope out integration possibilities for past and current additional data (contact sales and assets data).
• Analyze 3rd party customer data sources for quality and work to establish import/refresh processes on a per source basis (Jigsaw, Discovery, etc.).
• Testing and deployment of various App exchange plug-ins related to data management

Environment: Eclipse Force.com IDE 3.4, Ektron CMS, Jitterbit, SAML, APEX Data loader, Visualforce, Force.com migration Tool, WINDOWS, Email to case, Live Agent.

Confidential, OH

Salesforce Administrator

Responsibilities:

• Understanding customer requirements by interacting with Business users and translate them into a technical reality that is extendable and maintainable.
• Worked on various Salesforce Standard Objects like Campaigns, Leads, Accounts, Contacts, Opportunity, Forecast, Cases, Reports and Dashboards also created many Custom objects by configuring Salesforce.
• Worked on Lead data conversion which leads to creation of Account, Contact and Opportunity. Worked on State and County Picklist data conversion.
• Successfully customized SFDC interface. Responsible for performing administrative functions in Salesforce CRM such as create/modify Pick-lists and Lookup Fields.
• Managed users, hierarchical roles, Profiles, Security Controls and territory management.
• Implemented complex Approval Processes to ensure proper authorization in the high-stakes environment of capital management.
• Created Page Layouts to organize Fields, Custom Links, Related Lists, and other components on a Record detail and edit pages.
• Created Advanced Custom fields like pick lists, dependent pick lists, and implemented Role Hierarchies, Sharing Rules and record level permissions to manage sharing access among different users.
• Created Custom Objects, Custom Fields, Record Types to help track internal help desk Cases, Configuration Campaign Budgeting and Lead qualification.
• Extensive experience in business CRM configuration processes like Campaigns, Opportunities/Quotes, Campaign Management, Lead management, Account Management and Case management and Partner Portal Management.
• Configured Salesforce by designing and developing Workflows, Validation rules, and customizations within Sales force.
• Created and deployed complex Workflow Rules, Time Triggered Workflow Rules as per the business requirements and created Validation Rules to configure Salesforce.
• Worked on Data Management to perform data migration using Apex Data Loader.
• Performed various Data Migration activities like Insert, Update, Upsert, Delete and Export using Apex Data Loader to obtain Data Management.
• Created various Reports (Summary Reports, Matrix Reports, Pie Charts, Dashboards and Graphics) and Report Folders to assist managers to better utilize Salesforceas a sales tool and configured various Reports and for different user profiles.
• Worked closely with Development team to learn Customizing Salesforce and implemented Apex Classes & Triggers, Visualforce pages and linked them to manage the workflows Implemented in the system.
• Integrated the web services by generating the necessary stubs from the WSDL files for extracting the data from the homegrown applications by using the homegrown webservices.
• Worked on integrating SFDC with ETL tools like Informatica, Mulesoft and Data Loader.
• Experienced working with Salesforce Sandbox and Production environments, also with Eclipse IDE Force.com Plug-in environments.
• Assisted in testing the application whether all the user requirements were catered to by the application

Environment: SalesForce.com platform, Custom Objects, Custom Tabs, Email Services, Roles, Profiles, Security Controls, ETL Tools, Assignment Rules, Sharing Rules, Validation Rules, Workflows & Approvals, Auto-Response Rules, Data loader, Reports.

Confidential - Columbus, IN

Salesforce Administrator

Responsibilities:

• Involved in Requirements gathering with multiple project managers, to better customize, and utilize the full functionality of the Salesforce.com CRM solution.
• Involved in preparing the complete Documentation of Workflow for Salesforce.
• Worked directly with senior management to establish parameters for designing the system.
• Participated in the training sessions provided by the Salesforce team.
• Implemented the requirements on Salesforce.com platform using Force.com IDE and ANT Migration.
• Worked on various SFDC standard objects like Accounts, Contacts, Leads, Reports and Dashboards to get Salesforce Configuration.
• Designed, and developed the Custom objects, validation rules, Page layouts, Custom tabs, Components, Visualforce Pages, Entity-Relationship data model, Auto-Response Rules, to suit to the needs of the application.
• Created Users, Roles, Public groups and implemented Role hierarchies, Sharing Rules and Record Level permissions to manage sharing access among different users by configuring Salesforce.
• Configured and maintained User profiles, role hierarchy and Password policies.
• Used Field Level Security along with page layout to manage the visibility and accessibility of fields for different profiles.
• Implemented Email to Case, Web to Case for various businesses and developed Assignment Rules and Workflows to assign and notify the cases to users or queues.
• Designed various HTML Email templates for Auto-Response to customers.
• Imported data from excel sheets in to Leads, Accounts, Contacts and Opportunities using Data Loader and Import Wizard.
• Provided the migration strategy from SAP CRM to Salesforce Cloud CRM platform in phase wise model.
• Prepared Design and Admin documents for migration and integration of organization’s Legacy Systems to Salesforce.com.
• Responsible for all the activities related to Data Management like updating using Data Loader, Data Import Wizard and uploading datain CSV files into Salesforce and for checking the correctness of the data.
• Created various Summary Reports, Matrix Reports, Pie Charts, Dashboards and setup Report Folders to authenticate users based on their profiles with permissions and Configured Salesforce.
• Involved in preparation of the Training Manual for the releases.
• By using Java Script, created Custom Buttons and executed Controllers to achieve the functional requirements.

Environment: SalesForce.com platform, Custom Objects, Custom Tabs, Email Services, Roles, Profiles, Security Controls, Assignment Rules, Validation Rules, Sharing Rules, Workflows & Approvals, Auto-Response Rules, Data loader, Reports, Java Script.

Confidential

Java Developer

Responsibilities:

• Analyzed the customer provided functional Requirements and prepared High level design document, UML class diagrams, data flow diagrams, sequence diagrams and state diagrams using Rational tool.
• Converted product from VB to Java.
• Enhanced the functionalities.
• Handling directly with customers on requirement gathering, problem reporting, tracking and resolution.