SUMMARY

• Almost 7+ years of IT experience in all phases of Software Development Life Cycle (SDLC) including analysis, requirement gathering, architecture design, development, enhancements, testing, deployment and maintenance of enterprise applications.
• Involved in various projects in end - to-end implementations with multiple roles as an Administrator, Business Analyst, and Developer.
• Extensively worked on salesforce schema builder for development and analysis of several cloud applications.
• Experience in working across various SFDC implementations covering Sales Cloud, Service Cloud, salesforce1 Mobile Administration and Chatter applications.
• Experienced in API integration, Web hooks, etc.
• Excelled in working with various salesforce.com standard objects like Accounts, Contacts, Opportunities, Products, Cases, Leads, Campaigns, Forecasts, Reports and Dashboards.
• Experience in creating Custom Objects, Tabs, Fields, Formula fields, Validation rules, Reports, Work flows, Approval processes and Process Builder for automated alerts, field updates and Email generation according to the application requirements.
• Have knowledge in implementing various advanced fields like pick lists, Custom Formula Fields, Many to Many Relationships, Lookups and Master-Detail relationships.
• Experience in designing of Roles, Profiles, Role Based Page Layouts, Custom Reports, Report Folders, Report Extractions to various formats, Snapshots and Dashboards.
• Implemented Security and Sharing rules at Object, Field and Record levels for different users in the organization.
• Experienced with DBA, where we can easily access the salesforce objects using SQL statements.
• Experienced in Lightning Component Framework and some exciting tools that makes easier to build responsive applications for any device.
• Experienced in data migration from ACT, Excel, MS outlook and Legacy Systems using various data migration tools like Data loader, Import/Export wizard.
• Developed Apex classes, Controller classes, Apex Triggers and on Force.com platform to customize application according to the functional needs.
• Good exposure to AppExchange applications.
• Experienced in customizing compact Layout and Navigation for Salesforce1 Mobile App for end users.
• Experienced in implementing various Apex DML operations, SOSL and SOQL queries using workbench.

TECHNICAL SKILLS

Force.com: Salesforce CRM, Apex Classes, Apex Triggers, Batch jobs, Visual Force (Pages, Components), Apex Web Services, Process Builder, Workflow & Approvals, Apex Data Loader, Dashboards, Reports, Analytic Snapshots, Custom Objects, Custom Email Templates, Lightening components, Force.com, Case Management, Automation, Eclipse IDE Plug-in.

Salesforce Tools: Force.com, Eclipse IDE Plug- in, Apex Data loader, Data Loader, Force.com Platform (Sandbox and Production), Force.com Explorer.

Custom Integration: Outbound Messages, Field updates, Reports, Custom Objects, Custom settings, Custom labels and Tabs, Email Services, Role Hierarchy.

Programming Languages: Apex, Oops, Java

Web Technologies: Webservices, HTTP Callouts, HTML, CSS, JavaScript

Visual Force: Custom Visual Force Pages.

PROFESSIONAL EXPERIENCE

Confidential, VA

Salesforce Administrator/Developer

Responsibilities:

• Works closely with sales leaders and business analysts and performed detailed analysis of business and technical requirements. Designed the solution by customizing various standard objects of Salesforce (SFDC).
• Interacted with various business team members to gather the requirements and documented the requirements.
• Administrated and monitored the company’s Salesforce CRM application. Created the workflows for automated lead routing, lead escalation and email alert.
• Developed several Apex Triggers, and Classes during the project lifecycle.
• Developed Salesforce Lightning applications using Lightning Components, Controllers and Events and used custom CSS in the components.
• AuthoredSystems Requirement Specification (SRS),Use cases, System Requirement Change Request and Data Dictionary to Delta’sSFDC implementationssuch asSales Cloud, Marketing Cloud and Salesforce Chatter.
• Extensively worked onlightning web components on salesforce communities to build lwc pages and invoking from flows.
• Created multiple Lightning Components, added CSS and Design Parameters that makes the Lightning component look and feel better.
• Worked on various Salesforce.com standard objects like Accounts, Contacts, Cases, Opportunities, Products, Opportunity Line Items, Profiles, Roles, Users, Page Layouts, Email Services, Approval Processes, Workflows, Tasks, and Events, Leads, Campaigns, Reports and Dashboards.
• Worked on multiple LWC and Aura components according to the business needs.
• Good hands on practice with the new Lightning System Design which helps to quickly and easily create modern enterprise apps using Lightning App Builder and Lightning Components Performed.
• Modified Visualforce pages to be supported in Lightning Experience and good understanding of lightning mode and its features.
• Good with Configure Price Quote (APTTUS-CPQ) Product and Pricing, also understand configuration settings as they relate to business requirements, also good with standard Quote/Proposal creation process.
• Experience on all CM tools (JIRA, Confluence, Artifactory, SVN, Maven, Jenkins, ANT, Git, GitHub, Visual Studio) and their usage ensuring traceability, repeatability, quality, and support.
• Developed salesforce Lightning applications using Lightning Components, Controllers and Events and used custom CSS in the components.
• Built reusable UI components and pages with Lightning component framework.
• Involved in queryingsalesforcetables using SOQL & SOSL queries usingForce.com Explorer
• Embedded Lightning Components in Visual force page by using new Lightning Out feature by event-driven programming.
• Extensively used Agile Scrum methodology to reach our business team goal by gathering day-to-day requirements and building them using Force.com platform.
• Implemented Salesforce Development Cycle covering Sales Cloud, Service Cloud, Call Center, Chatter and App-Exchange applications.
• Made new feature enhancements on Service Cloud console view and developed some Visual force components.
• Implemented search, filtering, and tagging features on page layouts to make it easier for sales to locate relevant marketing content and documents in SalesForce.com CRM Content.
• Delivered support for continuing salesforce.com maintenance and additional administration services including workflow, approvals and periodic data cleansing
• Developed and implemented the Salesforce solution from end-to-end and responsible for architecting the CRM technical solution based on project requirements and industry best practices.
• Worked on Data Loading Activities usingsalesforce.com Import Wizard, Force.com Data Loader, Informatica Cloud, and Workbench & Data Loader.
• Worked on data warehouse QA process and different levels of testing like Functional, Regression, and Integration testing with business scenarios.
• Involved in the Data Transformation and Data Cleansing activities while transferring the data from the external system into Salesforce.com using Apex Data Loader 20.0.
• Used Community Cloud in order to perform computing types of applications, massive data simulations with data rich, real-time visualizations.
• Created test scenarios on Sandbox environment and used Force.com Component Deployment Wizard for migrating data between Force.com IDE and Sandbox environment.

Environment: Saleforce.com platform, Apex Language, Visualforce Pages, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Lightening design system(LDS), Custom Objects, Custom Tabs, Email Services, Sandbox data loading, Eclipse IDE Plug-in, Windows XP.

Confidential, Holland, OH

Salesforce Administrator/Developer

Responsibilities:

• Involved in various stages of Software Development Life Cycle (SDLC) including analysis, requirement engineering, architecture design, development, deployment and maintenance of standalone, Multi-tier, web-based and portals based object oriented enterprise applications.
• Implemented Custom Settings to store Trigger Activation/Deactivation data and store Last Runtime Date time of the queries used in Apex Batch class.
• Worked on Lightning Process builder flows, Connect API, Chatter and quick Action.
• Enabled Aura Framework, by adding Aura Attributes and Aura Handlers for Events to focus on Logic and Interactions in Lightning Applications.
• Implemented Communities and built external pages.
• Experience in SFDC Integration using Web Service and Apex Programming, App-Exchange Packages& Custom Applications.
• Performed administration tasks: Creating Users, Roles, Profiles, Permission Sets, Sharing Rules and Key Management.
• Designed and configured - Custom Tabs, Objects, Record Types, Picklists, Dependent Picklists, validation rules.
• Enhanced UI using CSS, HTML, Visualforce components and used JavaScript for front-end validation and control page level sections based on the user input.
• Used Lightning components added to record pages and lightning pages.
• Developed and worked as the Business Analyst for full-cycle projects, and delivered the outstanding projects to the client.
• Created multiple Lightning Web Components, added CSS and Design Parameters that makes the Lightning component look and feel better.

Environment: Saleforce.com platform, Apex Language, Visualforce Pages, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Lightening design system(LDS), Custom Objects, Custom Tabs, Email Services, Sandbox data loading, Eclipse IDE Plug-in, Windows XP.

Confidential, Atlanta, GA

Salesforce Administrator/Developer

Responsibilities:

• Customized standard objects to meet the requirements of the client, by adding new fields, validation rules, relationships and Triggers.
• Created Custom Applications, and developed Custom Objects for those Custom Applications.
• Created Custom Fields, Relationships, Field Dependencies, Validation Rules, Lookup Filters and Record Types for Applications.
• Implemented Security and Sharing rules at object, field, and record level for different users at different levels of organization.
• Used Data Loader for insert, update, upsert, and bulk import or export of data from Salesforce Objects. Used it to read, extract and load data from comma separated value (CSV) files.
• Created and used Email templates in HTML and Visualforce.
• Coordinate and ensure flawless execution ofmarketingprograms for email throughSalesforce MarketingCloud.
• Created Data Extensions, List to load data intoSalesforceMarketingCloud.
• Worked onCommunitiesimplementations.
• Integrated Salesforce with the Heroku, Talend, and Tableau.
• Worked on the Webhooks where it the web-oriented way for servers to receive notifications from the other server.
• Created a user interface inLightningusing Aura components, CSS, Bootstrap for a user to enter case details and submit in toSalesforce.
• Created user interface consistent with the salesforce lightning principles, design languages which includes the resources of Lightning design systems.
• Experienced in Identity Management features like single sign-on with SAML on Force.com.
• Involved in continuous integration in salesforce using Jenkins and GitHub.

Environment: Salesforce.com Platform, Apex Language, Visual Force (Pages, Component & Controllers), Data Loader, Workflow & Approvals, Email Services, Sales Cloud, Service Cloud, SOA, WSDL, Community Cloud, CPQ, CLM, Sandbox Data loading, Eclipse IDE, Reports & Dashboards, Security Controls, Relationships, Web Services, Profiles, S-Controls

Confidential

Salesforce Administrator/Developer

Responsibilities:

• Involved in various activities of the project, like information gathering, analysing the information, documenting the functional and non-functional requirements.
• Designed, developed and deployed Apex Classes and Test classes, Controller Classes and Apex Triggers, validation rules for various functional needs in the application.
• Developed various Batch Apex classes and scheduled those using Apex Schedulable classes on daily basis.
• Developed Apex triggers, Apex classes and test classes working around the governor limits.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.
• Organized email templates and inbound emails using Visual force for the clients and customers.
• Composed various Custom Reports for standard objects as well as custom objects to give complete detail overview of Customer (Account) Orders, and Renewal Forecasting.
• Written SOQL queries to fetch the data from Workbench and Explorer.
• Provided support to ongoing salesforce.com maintenance and administration services including periodic data cleansing, custom objects, workflow and Triggers.
• Used Dashboards to keep in track the percentage of sales.
• Used the sandbox for testing and migrated the code to the deployment instance after testing

Environment: Saleforce.com platform, Apex, Visualforce, Controller extensions, Data Loader, HTML, Workflow & Approvals, Reports, Cases, Custom Objects, Custom Tabs, Email Services, Security Controls, Cast Iron, Sandbox data loading, Windows XP, Eclipse IDE Plug-in, Sandbox, Test.

Confidential

System Support Engineer

Responsibilities:

• Identify, troubleshoot and help resolve issues related to windows platform issues reported by the internal customers.
• Schedule all internal and external team calls and meetings.
• Supervised support team and helped them to properly escalate issues reported by the customer.
• Served as subject matter expert for windows support team.
• Take ownership of customer issues reported and see problems through to resolution.
• Research, diagnose, troubleshoot and identify solutions to resolve customer issues.
• Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
• Support daily monitoring and reporting of the user data protection and backups.
• Ensure proper recording and closure of all tickets.

Confidential

Jr SQL Developer

Responsibilities:

• Involved in analysis and design of the system specification and gathering requirements and prepared the document for proposed system.
• Monitored performance and optimized SQL queries for maximum efficiency.
• Created Database Objects - Tables, Indexes, Views, User defined functions, Cursors, Triggers, Stored Procedure, Constraints and Roles.
• Developed SQL Queries to fetch complex data from different tables in remote databases using joins, database links and formatted the results into reports.

Environment: MS SQL Server 2000/2005, Oracle 8i, T-SQL, MS Excel, HTML, CSS, VB, XML, Confidential Visual Source Safe, MS Visio 2007, SQL Server Management Studio (SSMS), SQL Profiler, Windows 2000 Advance Server.