SUMMARY

• Over 5 years of IT experience in Salesfoce.com and Force.com platform in administration, analysis, design, development, deployment, integration and classic to lightning migration, creating lightning components using lightning design system.
• Experience working on Service Cloud. Used Email to Case, Web To Case and Case Routing to solve Customer queries.
• Extensive experience in Agile Methodology of Software Development Life Cycle (SDLC), Scrum Methodology of software engineering processes.
• Experience onLightning for customizingReports and Dashboards for business use.
• Good experience on Salesforce Lightning Schema Builder, Process Builder, App Builder, Lightning Web Components and Flows.
• Enabled event - driven architecture for the Salesforce App Cloud focused on events and record changes using Platform events.
• Experience in Salesforce Lightning features like Web to Lead, Web to Case, Approval process and customizable dashboard.
• Good experience in developing Salesforce Lightning Apps, Components, Controllers and Events.
• Hands on experience in Salesforce.com CRM integration, developing and deploying custom integration solutions.
• Possess noledge of CRM processes likeSales, Customer Serviceand Customer Support, Business processes and recommended solutions to improve their processes using Salesforce.com.
• Experience working across various SFDC implementations coveringSales Cloud, Service Cloud and Community Cloud.
• Built B2C Loan Self-Assessment Tool on Community Portal Pages using Lightning Web Components and Flows.
• Experience in Flows, implemented Record Trigger and Auto Launch Flows to automate Company business processes.
• Well versed in cloud computing and on- premise infrastructure integration for Salesforce.com using Force.com platform, Streaming APIs, Apex and Web Services with third party applications.
• Strong experience in implementation and integration using Standard and Custom Objects, Triggers, Workflows, Process builder, Lightning Components, approvals, Apex Classes and Webservices with HTTP message communication.
• Experienced in creating Users, Roles, Profiles, Permission sets, Email Services, Page Layouts, Record Types, Lead processes, Sales processes, Support Processes, Workflow Alerts and Actions, and Approval processes, Lead and Case Assignment rules.
• Skilled in customizing standard objects like Accounts, Contacts, Opportunities, Products, Price books, Cases, Leads, Campaigns as per client’s need.
• Well versed in understanding and analyzing of Salesforce CRM Automation business processes.
• Good experience in building web services through REST API.
• Expertise in SOQL and SOSL for querying Salesforce database.
• Good team player with time management skill, leadership qualities and willing to play a vital role in the team environment to meet objectives.

TECHNICAL SKILLS

Salesforce.com: Apex, Page, Component, Apex Triggers, Apex Web Services, SOSL, SOQL, Apex data loader, AppExchange, salesforce.com, Roles & Profiles

Languages: Apex

Integration Tools: Workflows and Approvals, Custom Objects, Custom Settings, Custom Labels and Tabs, Dashboards, Roles, Security, Field updates, reports

Force.com Tools: Developer Console, Force.com Eclipse IDE plug-in, Force.com Explorer, Force.com Data Loader, Force.com Platform

Web Services: REST API

IDE: Force.com IDE, Visual Studio

PROFESSIONAL EXPERIENCE

Confidential, Chicago, IL

SFDC Developer/ Admin

Responsibilities:

• Developed variouslighting web components, events and lighting applications. Created lightingComponent tabs.
• Implemented all required formula fields, roll up summary fields, assignment rules, roles, profiles, sharing settings.
• Used Lightning App Builder to develop responsive apps and custom pages for Salesforce1 and Lightning Experience.
• Used Visual Studio to develop custom application on developer console using Apex.
• Implemented Salesforce Lightning Components for a small set of users for customizing reports and dashboards.
• Worked on Lightning components by using the Lightning Component framework.
• Involved in the Lightning App Builder empowers to build apps visually, without code, quicker TEMPthan ever before using off-the-shelf and custom-built Lightning components.
• Enabled Lightning Component Framework and interacted with Salesforce DATA using Apex Class and Wire Adapters to focus on Logic and Interactions in Lightning Applications
• Built components and implemented Parent to Child, Child to Parent data transfer using attributes and custom events.
• Developed Lightning component framework include an out-of-the-box set of components, event-driven architecture, and a framework optimized for performance.
• Developed Apex Classes and Apex Triggers for various functional needs in the application.
• Worked with Sales cloud to support sales, marketing and customer support in B2C contexts.
• Integrated Salesforce with external applications usingRESTAPIs.
• Developed customer portal to implement web-to-lead functionality and enable lead capturing in real time.
• Implemented and customized Salesforce customer relationship management (CRM) for Sales and Case Management.
• Created, managed packages and migrated them between Sandboxes and Production environments for final implementation
• Generated and published status reports to the management for assigned tasks

Environment: Salesforce.com, Apex Language, Salesforce Lightning, Lightning Component Framework, SOQL, SOSL, REST API, Data Loader, Visual Studio, Windows.

Confidential, Janesville, WI

SFDC Developer

Responsibilities:

• Built solution on Salesforce.com platform, including development in Force.com, Lightning, Apex, Web Services and API's.
• Created multiple Lightning Components, added CSS and Design Parameters that makes the Lightning component look and feel better.
• Designed and developed SFA based Application on Force.com Platform in Salesforce.com environment with Apex programming language at backend, Salesforce Lightning Experience as user interface.
• Developed Lightning apps, components, handlers and events in the existing organization.
• Created Lightning page with some customizations based on the components used and created the Lightning app.
• Built custom lightning components to display the list view of orders and an order detail page to handle the business logic.
• Worked on custom implementations of community builder lightning components, JavaScript buttons, lightning compatible VF pages, lightning components
• Implemented new buttons and actions for Lightning components. Involved in creating and debugging lightning components, building with Lightning App Builder with the new Lightning Design System.
• Developed re-usable UI components with the Salesforce Lightning Component Framework for the Document API Integration on opportunity.
• Created lightning actions, lightning apps and more TEMPthan 30 components using Salesforce lightning framework.
• Integrated Sales force with other internal applications using REST services.
• Implemented minor enhancements on standard objects including Campaigns, Leads, Accounts, Contacts, Opportunities, Quotes, and Activities.
• Developed Apex Classes & Triggers and linked them to manage the workflows developed in the system.
• Designed and deployed Custom Tabs, Validation Rules, Approval Processes and Auto-Response Rules for automating business logic
• Implemented SFDC Service Cloud, Web Services, Created Group, Deal Rooms provisioning and marketing teams.
• Worked with data migration using Salesforce data loader and import wizard.

Environment: Salesforce.com, Apex Language, Salesforce Lightning, SOQL, SOSL, Service Cloud, REST API, Data Loader, Force.com IDE, Windows.

Confidential, Des Moines, IA

Salesforce Developer/Admin

Responsibilities:

• Implemented and customized Sales force customer relationship management (CRM) for Marketing, Sales and Case Management.
• Designed, and developed Apex Classes, Controller Classes, extensions and Apex Triggers for various functional needs in the application.
• Developed triggers to meet the complex business rules on custom objects by following Apex Best Practices.
• Worked with various salesforce.com objects likeAccounts, Contacts, Leads, Campaigns, ReportsandDashboards.
• Worked with Approval processes that used Email Approvals and Parallel Approval steps
• Designed, implemented and deployed the Service Cloud with various custom built Page layouts, Custom tabs, Custom Apps to suit to the needs of the application also created various Profiles to enable the Service Cloud specific to them.
• Implementedpick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.
• Developed Approval processes usingApex code.
• Maintained data cleanliness and accuracy by adding custom validation rules.
• Involved in data migration from Excel to Salesforce using Apex Data Loader.
• Supported, enhanced and developed solutions on the Force.com platform, utilizing the Force.comAPI, APEX and integrating apex applications.
• Involved in developing and consumingREST web servicesin service-oriented architecture.
• Adhered to the best practices by avoiding Governor Limits inSOQL and SOSLstatements within the custom Controllers, Extensions and Triggers.
• UsedChange Setsto deploy code between theSandboxandProduction environmentsfor final implementations and prepared Deployment documents.

Environment: Salesforce.com, Apex Language, Apex Classes, Triggers, Controllers, Service Cloud, SOQL, SOSL, REST API, Apex Data Loader, Windows.