SUMMARY

• SalesForce Implementation Consultant/Administrator/Developer with 6+years of experience in IT Industry.
• Strong knowledge in Salesforce CRM processes like Sales, Marketing, Customer Service and Strong knowledge of the entire Setup in SalesForce and APEX programming.
• Extensively worked in the complete life cycle of project development which includes end - end Implementations on Force.com platform.
• In depth knowledge on CRM business process like Campaign Management, Lead Management, Account Management, Opportunity Management, Support Process and Forecasting.
• Leveraged clients existing IT framework/ Salesforce CRM system for better data visibility and system integration.
• Setting upService CloudConsole,Cases(Web to case, Email to case), Solutions, Case Assignment andCTIIntegration.
• Implemented Lightning Experience UI in my Salesforce organization.
• Worked on Lightning component to provide customized search functionality.
• Extensively used Salesforce Lightning Design Systems (SLDS) components in the Lightning Application.
• Extensively exposed to creating objects, fields, Record Types, workflows, approval processes, Escalation rules, Assignment rules, validation rules, Email services, data migration activities, custom page layouts, custom fields, Campaigns and other standard functionality.
• Excellent in Administrative tasks like Creating Roles, Profiles, Email Services, Page Layouts, Workflow Alerts, Actions, Permission sets and Approval Processes.
• Experienced to maintain, enhance and create workflows and validation rules.
• Extensive knowledge about Sales force setup menu, Configuration, custom Application Development, Administration, Data Migration and Deployment of applications to Force.com platform.
• Hands on experience in implementing security and sharing rules at object, field, and record level for different users at different levels of organization. Also created various profiles and configured the permissions based on the organizational hierarchy.
• Also created Web-to-Case, Email-to-Case, Lead/Case Queues, Lead/Case Assignment rules, Case Escalation Rules and Omni-channel.
• Experience in Omni - Channel configuration with queue-based routing.
• Experience in using Omni-Channel tool kit API in lightning experience for custom lightning console.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com Objects. Used it to read, extract, and load data from comma separated values (CSV) files.
• Good understanding of Salesforce.com Governor Limits with an ability to optimize code to respect those limits.
• Sound understanding of SOQL and SOSL for Querying and Searching Data for Force.com platform.
• Proficient in generating triggers, Apex Visual force Pages, Visual force Classes using APEX/JAVA Scripting.
• Experience in SFDC Integration (Bi-Directional data transfer) using Web Service and Apex Programming (SOAP and REST).
• Experienced in Sandbox Management (Like Refreshing Sandbox, Creating New Sandbox, Migrating code from one sandbox to the other).
• Excellent analytical, de-bugging skills and documentation skills.
• Experienced in creating reports using Crystal Reports, other reporting tools from Sales force.
• Comfortable working using Agile Methodologies and tools (Scrum, Jira, Confluence, Bitbucket).
• A quick learner to new concepts, Applications and implemented them in the project successfully.
• Excellent communication skills with highly motivated and result oriented approach.

TECHNICAL SKILLS

Salesforce.com Administration: Salesforce CRM, Service cloud, Sales cloud, Reports, Dashboards, Validation Rules, Users, Roles and Profiles Deployments (Change sets), Workflow Rules, Approval Process, Sandbox Refreshments, Apex Data Loader, Import Wizards, Packages, Custom Apps, Custom Labels, Portals (Customer and partner), Sharing Settings, Communication Templates

Salesforce.com Development: Apex Language, Apex Trigger, Batch Apex, Apex Class & Apex Web Services, SOQL, SOSL, Visual Force (Page, Component & Controllers) HTML, XML, REST API, SOAP API, Bulk API, Metadata API, Jira, SLDS.

Languages: Java, JSP, XML, HTML, Java Script, Apex, CSS

Tools: /Utilities: Eclipse, Force.com IDE, Salesforce Web Services, Workbench, SOQL Explorer, Data loader, Import Wizard, Change Sets.

Databases: MS SQL Server 2005

Version Control: GIT, Bit Bucket, Salesforce CLI, Visual Studio Code.

Operating Systems: Windows 98/2000/XP/2003/vista, UNIX.

PROFESSIONAL EXPERIENCE

Confidential, New York

Salesforce Admin/Developer

Responsibilities:

• Involved in SalesForce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Experience in implementation of salesforce.com applications likethe Sales, Marketing, Service and support Modules.
• Administrated and monitored the company’s Sales Force CRM application. Created the workflows for automated lead routing, lead escalation and email alert.
• Involved with the functional teams that address strategic business issues involving CRM, Marketing Sales and Customer support operations.
• Provided CRM solutions by Salesforce customization, creating custom visual wizards, Authenticated UI and Integration with client historic system.
• Worked on various Sales Force objects like Accounts, Contacts, Leads, Opportunities, Reports and Dashboards.
• Created Custom Objects and defined lookup and master-detail relationships on the objects. Also created junction objects to establish connectivity among objects.
• Administrated and monitored the company's Salesforce Sales Cloud application by creating the workflows for automated lead routing, lead escalation and email alert.
• Designed salesforce service cloud console to enhance productivity with dashboard like interface.
• Designed, and developed Apex Triggers for various functional needs in the application and worked in improving existing Apex code.
• Worked in developing various Apex classes, components, and Visual Force.
• Worked with Apex Scheduler to invoke Apex classes at regular intervals.
• Maintaining test coverage for all the classes and triggers and supporting deployment activities.
• Having experience Lightningtools to upgrade to the Sales force platform.
• Developed component using Lightning Aura Framework which also included client- side AngularJS.
• Used the LightningApp Builder to customize theLightning Experience and Salesforce1 Mobile app.
• Knowledge on Lightninginstallation and disabling role creation at installations and disabling role creation after installation.
• Responsible for cross functional program integrations for business support, delivering high impact strategic deployment results for the client, including sales transformation and roadmaps via Salesforce.com.
• Code Version Control experience (GIT, Bitbucket, Visual Studio Code and Salesforce Command Line Interface)
• Used SOQl and SOSL with consideration to Governor Limits for Data Manipulation needs of the application using platform database objects.
• Worked with Dynamic Apex to access Objects and Field values based on user inputs, execute dynamic SOQL.
• Created and managed Live Agent, Omni-Channels and Routing configurations for routing queued service requests to the agents.
• Used Case Automation Tools (Queues, Assignment rules, Auto-response rules, Escalation rules, Macros) which allows users to track and resolve customer issues quickly.
• Effectively worked to integrate Salesforce with out-of-box applications available on APP Exchange and also integrated with the custom languages such as Java through the Salesforce SOAP and REST API.
• Worked with Web Services to integrate with the third-party applications and AppExchange apps.
• Implemented Single Sign-On to maintain the same login credentials for Salesforce and other applications.
• Experience in all phases of SDLC like including requirements gathering, analysis, designing, coding, Test Driven Development (TDD), Continuous Integration (CI), documentation and extensive experience in Agile and Waterfall Methodologies.
• Being the Administrator in the organization Created Profiles, Roles based on Organization role hierarchy and implemented Record-Level and Field-Level security and configured their sharing settings.
• Used Tabular, Summary and Matrix reports to create Standard reports and Custom reports.
• Designed and Implemented Salesforce1 Mobile App for users to access real time information.
• Customized compact layout and Navigation menu in the Salesforce1 Mobile App to meet the user requirements.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com Objects. Used it to read, extract, and load data from comma separated values (CSV) files.

Environment: Salesforce CRM, Force.com, Sales Cloud, Service Cloud, Apex Language, Apex Scheduler, Visual Force (Pages, Component & Controllers), Workflow & Approvals, Web-to-Lead, Auto Response rules, Email-to-Case, Case Escalation rules, Reports, Data Loader, Custom Objects, Custom Tabs, Lookup and Maser Details Page, Email Services, Salesforce1 Mobile, SOQL, SOSL, HTML, REST/SOAP API, Metadata API, Bulk API, Sandbox, Version Control, Visual Studio Code, GIT, Bitbucket, Salesforce CLI.

Confidential, California

Salesforce Lightning Admin/Developer

Responsibilities:

• Implemented public access settings for sites, restricted login hours, and restricted login IP ranges on profiles.
• Worked closely with sales team and business analysts and performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of SalesForce.com (SFDC).
• Working Knowledge on Sales Cloud, Service Cloud, Custom Cloud and Apex Programming on Force.com Platform.
• Experience with Salesforce Service cloud implementation and Sales cloud
• Implementation of Salesforce Service Cloud from Business case to operation.
• Involved in Setting up Sales Cloud Queues, web-to-lead setup, lead conversion mappings, assignment rules, auto response rules etc.)
• Involved in Setting up Service Cloud (Creating queues, Web-to-case setup, auto assignment rules, auto response rules, escalation rules).
• Experience in the creation of LightningApps combiningLightning Design System,LightningApp Builder and LightningComponent features.
• CreatedLightningComponents and used Sales force SLDS to convert existing Visual force pages to lightningcomponents.
• Created Apex methods for the Lightning controller and helper methods to perform DML operations on the case records.
• Implemented web-based case management automation - Web to Case (on Case Object) to track and solve customer’s issues.
• Designed various Webpages in Visual Force for capturing various customer enquiries and Implemented logic for migrating cases to different queues based on the type of customer enquiry.
• Designed, and developed Apex Classes, Controller Classes, extensions and Apex Triggers for various functional needs in the application.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Cases, Opportunities, Products, Opportunity Line Items, Leads, Campaigns, Reports and Dashboards.
• Designed, and deployed the Custom objects, Custom tabs, Entity-Relationship data model, validation rules, Workflow Rules, Auto-Response Rules, Page layouts, Components, Visual Force Pages to suit to the needs of the application.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Involved in querying Salesforce tables using SOQL & SOSL queries using Force.com Explorer.
• Involved in Data mapping and Migration of data from legacy systems to SalesForce.com Objects and fields.
• Integrated Apex with external services by making callouts that include SOAP, REST and WSDL services.
• Customized page layouts for Opportunity, Contacts, and Accounts depending upon user roles, and groups.
• Performed Data Management, including Data Integration from external data sources using APIs, Web Services as well as importing and exporting large volumes of data.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com objects. Used it to read, extract, and load data from comma separated values (CSV) files.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.
• Created templates, approval processes, approval page layouts and defined approval actions on them to automate the processes.

Environment: Salesforce CRM, Sales Cloud, Service Cloud, Force.com Sites, Apex, Visual Force (Pages, Component & Controllers), Pages, Data Loader, HTML, SOQL, SOSL, Integration, REST/SOAP API, Web Services, Bulk API, Callouts, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Windows XP Pro.

Confidential

SalesForce Admin/Developer

Responsibilities:

• Worked as Enhancement Developer and team member, performed the roles of Salesforce.com Developer and Administrator in the organization.
• Responsible for setting up web service integrations.
• Implemented Inside sales telephonic plug-in application implementation.
• Worked closely with sales team and business analysts and performed detailed analysis of business and user requirements, designed the solution by customizing various standard objects of SalesForce.com (SFDC).
• Implemented Apex Data loader “Command Line Interface (CLI)” to automate the data loading process for the sand box refresh activity.
• Designed various WebPages in Visual Force for customers to select a variety of services offered by the org and integrate them with the pricing team.
• Designed, and developed Apex Classes, Controller Classes, extensions and Apex Triggers for various functional needs in the application.
• Maintaining test coverage for all the classes and triggers and supporting deployment activities.
• Worked on various Salesforce.com standard objects like Accounts, Contacts, Cases, Opportunities, Products, Opportunity Line Items, Leads, Campaigns, Reports and Dashboards.
• Designed, and deployed the Custom objects, Custom tabs, Entity-Relationship data model, validation rules, Workflow Rules, Auto-Response Rules, Page layouts, Components, Visual Force Pages to suit to the needs of the application.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Used Data Loader for insert, update and bulk import or export of data from Salesforce.com SObjects used it to read, extract, and load data from comma separated values (CSV) files.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic Created templates, approval processes, approval page layouts and defined approval actions on them to automate the processes.

Environment: Saleforce.com platform, Force.com ide, Apex, Visual Force (Pages, Component & Controllers), Pages, Data Loader, HTML, Inside sales telephonic plug-in, Doc E-sign, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading.