SUMMARY

• Having 8 years of professional IT experience working in the IT Industry, 5 years of experience in the areas of Salesforce.com and CRM implementation.
• This involves configuration, customization, integration, deployment, communities and classic to lightning migration, lightning component development. 3 Years of experience on JAVA/J2EE.
• Experience with Implementation, Design, Salesforce Configuration, Salesforce Customization, Security Access, Workflow Approvals, and Data Validation, Data Utilities, Analytics, Sales, Marketing, Customer Service and Support Administration in Salesforce.com CRM and Force.com Platform.
• Experience in configuring ApttusCPQand working with Apttus objects to create Quotes, bundles and manage products.
• Expertise in standard Salesforce configuration that include workflow rules, page layouts, Record Types, Approval Processes, Assignment rules, Validation rules, bulk Triggers, etc.
• Gathering requirements, functional and technical, for several projects and involved in the design of prototypes.
• Hands on experience with Sales Force Lightning Builder, Sales force lightning components.
• Created multiple Lightning Web Components, added CSS and Design Parameters from LDS (Lightning Design System) that makes the Lightning component look and feel better.
• Worked in developing various lightning web components, events, and Applications
• Experience in Force.com Apex Classes, Apex triggers Integration, Visual force, and Force.com API. Development using custom lightning web components (Aura and LWC).
• Extensively worked on the lightning web components (LWC).
• Worked on Service Console Lightning application which contains multiple number of Lightning web components (LWC).
• Strong Agile Methodology, Scrum Framework Experience.
• Expertise in Code review and release life cycles.
• Experience with Salesforce platform Sales Cloud / Service Cloud, Force.com. Administration/Configuration, Apex, Force.com APIs, data loads.
• Extensive business knowledge and customization experience on various salesforce.com standard objects like Accounts, Contacts, Opportunities, Products and Price books, Cases, Leads, Campaigns, Forecasting, Reports and Dashboards.
• Experience in Market configuration and customization.
• Experienced in web technologies like HTML, XML, CSS, AngularJS, JavaScript, and SOAP API
• Implemented security and sharing rules at object, field, and record level for different users at different levels of organization.
• Experience in implementations using Salesforce and CPQ and apptus CPQ.
• Experience in automation of fulfillment process in CPQ.
• Expert in migrating data from various systems into Salesforce CRM using ETL tools - Informatica Demand, Cast Iron (CI) experience, to synchronize data between Sales.com and web service endpoints. Data Junction (Pervasive), Excel connector and DQC.
• Experience in different testing procedures and dealt with training aspects of the technology.
• Proficiency in writing Apex Classes, Apex-triggers, Controllers, Visual force pages, Force.com IDE, SOQL and SOSL.
• Experience in Eclipse IDE with Force.com Plug-in for writing business logic in Apex programming language.
• Provide architectural and big-picture oversight for development of client implementations on the Commerce Cloud platform
• Understand Commerce Cloud technologies and troubleshooting practices to ensure successful resolution of Commerce Cloud product issues
• Customize and create Communities to meet the business needs and then transition seamlessly between them.
• Used Financial force to automate and streamline financial operations on salesforce platform
• Experience in Generating Reports, Dashboards, customized reports and analyzing the data in Salesforce.com.
• Experience on Apex callouts and web services integration.
• A skilled problem solver and an efficient team player. Can effectively work in both independent and collaborative work environments.

TECHNICAL SKILLS

SFDC Technologies: Standard objects, Workflow & Approvals, Apex Classes/Controllers, Apex Triggers, Visualforce Pages, Data Loader, Reports, Dashboards, Force.com IDE, VF Remoting, Import Wizard, Relationships, Validations Rules, Profiles, Roles and Security

Operating Systems: Windows 7/8/VISTA/ Wi ndow Server 2008/Windows Server 2012, UNIX, Linux

Languages Known: Java, J2ee, C, JavaScript, AngularJS.

Methodology: Agile, Waterfall

Databases: Force.com DB MySQL, Oracle 8i/9i/10g/11g, Microsoft SQL Server 2000/2005/ 2008 , DB2Java DB, basic Distributed Database Technology-Hadoop, Talend.

PROFESSIONAL EXPERIENCE

Confidential, Seattle, Washington

Salesforce Lightning Developer

Responsibilities:

• Worked on Salesforce Platform to build Mobile App by enabling Lightning Components for use in Salesforce1 mobile platform to make Lightning Application mobile.
• Apex development in Creating Objects, Lightning Application, Triggers, Apex Classes, S-controls, Standard Controllers, Org - Wide default, Custom Controllers and Controller Extensions.
• Created multiple Lightning Components, added CSS and Design Parameters from LDS (Lightning Design System) that makes Lightning component look and feel better.
• Built unique Lightning pages as per business needs with Lightning Community Builder.
• Worked on Service console Lightning application which contains multiple number of Lightning web components (LWC).
• Developed multiple number of Lightning web components (LWC) regarding service case console page.
• Created multiple Lightning Components, added CSS and Design Parameters from LDS (Lightning Design System) that makes the Lightning component look and feel better.
• Experience in Force.com Apex Classes, Apex triggers Integration, Visual force and Force.com API. Development using custom lightning components (Aura and LWC).
• Created Lightning web components (LWC) and apps combining Lightning Design system, Lightning App Builder and Lightning Component features.
• Implemented Salesforce Lightning web components (LWC) for small set of users within the organization, developed Lightning components and server-side controllers to meet the business requirements.
• Migrating existing Aura Components and Visual force page to Lightning web components (LWC) to improve application performance by following web standards, shadow DOM, custom elements, templates, ECMA Script, events.
• Worked on Lightning Process builder flows, Connect API, Chatter and quick Action.
• Used SOQL & SOSL for data manipulation needs of the application using platform database objects.
• Salesforce implementation using Account/ contact, Opportunity, Case, Activity, Interaction Log, Email/ Mass Email, Reports and Dashboards.
• Used agile methodology for drafting functional requirements for computer systems using models and diagrams to represent the functions and processes included.
• Used Data Loader for insert, update, and bulk import or export of data from (SFDC) Salesforce.com objects.
• Good understanding onCPQintegration tool using to configure the price.
• Hands-on Experience working across various SFDC implementations that are covering Sales cloud, and CPQ.
• Integrated Sales force CPQ system with multiple CRMs like Salesforce and CRM On Demand.
• Supported and improved sales cycles by implementing Salesforce CPQ solutions effectively.
• Involved in end-to-end QA and UAT testing and validation of Salesforce CPQ including Products, Pricing, Quoting etc.
• Customization of product by using Salesforce features like triggers, VF pages.
• Design, develop and implement solutions for the Salesforce CPQ system deployed on the Salesforce platform.
• Good with Configure Price Quote (APPTTUS-CPQ) Product and Pricing, also understand configuration settings as
• Created various Reports and Report folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports for different user profiles based on the needs of the organization.
• Created custom Dashboards for manager’s home page and gave accessibility to dashboards for authorized people.
• Integrating Salesforce.com with Marketo and facilitate bi directional flow of data
• Conducted GAP Analysis and enhanced business process by integration.
• Hands-on front & back-end CloudCraze development experience.

Environment: Saleforce.com platform, Lighting components (LWC), Agile, Apex Language, Aptus CPQ, Visual Force (Pages, Component & Controllers), Pages, Data Loader, Data migration, HTML, Java Script, AngularJS, SOAP API and REST API & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Marketo configuration and customization, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Windows XP.

Confidential, TN

Salesforce Developer

Responsibilities:

• Involved in creating Gap Analysis document identifying the data, business process and workflows of the organization with respect to SalesForce.com implementation.
• Enhanced in Communities by adding new fields, field sets using Salesforce Lightning.
• Gained basic knowledge on Lightning App Builder to develop apps visually, without code using Custom-Built Lightning Components.
• Developed lighting web components (LWC)framework and some tools for developer’s males it easier to build responsive applications for the force.com platform.
• Developed Lightning App Builder can help you build responsive apps that display on any device, as well as custom pages for Lightning Experience.
• Implementation of a custom partner community using visual force and lighting web components (LWC) projects.
• Salesforce.com standard object such as Accounts, contacts, opportunities, Campaigns, cases and solutions. Used Salesforce Lightning Design Systems (SLDS) components in the Lightning Application.
• Worked on Lightning Process builder flows, Connect API, Chatter and quick Action.
• Tested apps by appending multiple components to Lightning Application thereby deployed Applications from Sandbox to Production.
• Using Metadata API to retrieve, deploy, create, update or delete customization information, such as custom object definitions and page layouts, for organization.
• Developed Agent Portal for Telematics Service Provider using Service Cloud and Service Console.
• Created modern Lightning Apps combining Lightning App Builder, SLDS and Lightning Component features.
• Worked on cross platform usage of project functionality using Lightning.
• Migrated data from .NET to Sales force using DB Sync.
• Developed various Custom Objects, Reports, Tabs, Components and Visual Force Pages and Controllers for different user profiles based on the need in the organization.
• Developed Salesforce.com ETL processes using Cast Iron, Informatica, Java and Salesforce Web Services Java API.
• Worked on sharing rules by setting an organization-wide default sharing access level, and then grant additional access based on the Requirement.
• Worked on CPQ configuration and integration and responsible creating TDDS, finalizing design & implementation on salesforce security model of access control and data visibility using uses roles, profiles, permissions, public groups, queues, OWD, sharing rules etc.
• Designed and mapped CPQ objects to salesforce custom objects and involved in advanced workflow Approvals.
• Worked on salesforce CPQ (Steel brick) pricing using list, cost/ mark-up, percent total, block, price, Functioned as SME for the salesforce CPQ customization.
• Performed CPQ related configuration for product setup, approval matrices, approval rules, process builders and flows Unit test all items developed prior to testing.
• Experience working with Salesforce mobile integration resolving cases on the go and deployed applications from Sandbox to production
• Exposure toJ2EE environment for User Interface Configured Marketing Campaign Management and Hierarchies, Campaign Influence, Lead Conversions Lead Queries, Assignment rules, as well as Case Management Process.
• Prepared pictorial Use Cases Diagram, Sipoc Diagram, Swim Lane Diagram, and High-level Process Flow Diagram using MS Visio and MS Word. In addition, have strong exposure and ability to analyses Activity Diagrams, Sequence Diagrams.
• Integrated IBM Cast Iron with Salesforce.com using web services.
• Used Data Loader for insert, update, and bulk import or export of data from (SFDC) Salesforce.com subjects. Used it to read, extract and load data from comma separated values (CSV) files.

Environment: Saleforce.com platform, MS Visio, MS project, Standard and Custom Objects, Validation rules, Workflow & Approvals, Record types, Reports, Apex Language, Visual Force (Pages, Component & Controllers), Web Services, Pages, Data Loader, Informatica on Demand, CRM Fusion, HTML, CSS, Java Script, AJAX, Custom Tabs, Access and Security Controls, Code Migration, Eclipse, Force.com IDE.

Confidential, Los Angles, CA

Salesforce Developer

Responsibilities:

• Worked with Business System Analyst to provided recommendation and designed the Best Solutions for implementing new business ideas.
• Provided development, implementation, and updating focusing on Sales cloud and Service cloud.
• Worked on Salesforce.com Standard Objects such as Accounts, Contacts, Opportunities, Campaigns, Cases, solutions.
• Created Page Layouts to organize fields, custom links, related lists, and other components on record pages.
• Implemented various advanced fields like Picklist Fields, Master-Detail Fields, Custom Formula Fields, and defined Field
• Dependencies for custom picklist fields.
• Implemented Case Assignment Rules to direct the case to appropriate group such as Stories and PCS Central Support.
• Defined objects and Field Level Security for different profiles.
• Wrote an Apex Trigger on Contact for cross object field update for reporting purposes.
• Enhanced Apex Class and Visual Force Page to create a custom Related List, showing activities for selected contacts or clients.
• Created and maintained Reports and Dashboards to provide fast access to key business metrics.
• Having experience on live support activities providing solutions to end users on Production environment
• Provided Case Management by Configuring Email-to-Case for end user to submit a case through Outlook.
• Created and configured Email templates which were used by PCS Central users for approval processes and other field updates.
• Customized Salesforce.com User Profiles by setting Standard and Custom objects layouts, Custom App, Field-level Security,
• Permission Sets for client services and marketing.
• Customized Chatter objects and tabs to view progress and discussion on business process.
• Worked in different sandboxes for development and testing and involved in migrating the code to production instance in installments using Change Set.
• Configured Chatter to track emails from Outlook to Salesforce by following a user.
• Worked with AppExchange Dup Catcher to filter and prevent duplicate records in the organization.
• Responsible for weekly and monthly data export, updates, and backup for the organization.
• Used Apex data loader to Inset, Update, and Import data from Microsoft Excel into Salesforce.com.

Environment: SFDC, Apex, Data Loader, Force.com, Import Wizard, Eclipse IDE, Controllers, Visual Force Pages, XML, Triggers, API.

Confidential

Salesforce Developer

Responsibilities:

• Involved in End-to-End development, design and requirement Analysis.
• Customized the Content Object and created Custom Object, Fields, Validation rules, Reports and Page Layouts.
• Developed Visual force pages and Apex Controllers, Apex, Triggers on Contact and Custom Post Objects, Workflows, Workflow Email Alerts, Workflow Email templates, Workflow Field Updates and Approval Processes.
• Migrated Data using Data Loader.
• Developed site pages using Site.com and Test Classes to achieve Code Coverage.
• Deployed to SIT, UAT sandboxes and Production using Change Sets.
• Created Test Cases, Scenarios on analyzing requirements at each phase of testing in SIT, UAT and verified & validated in QC.
• Interacted with Client, Business Analysts, Testing Team and Lead the Offshore Team.
• Implemented Apex Trigger to validate the files attached to attachments Object are encrypted with VSF encryption Tool or not.
• Verified the test cases, log defects with complete information and attaching screenshots in QC.
• Interpret Data, Analyze results and Develop reports
• Create dashboards, summaries and charts with focus on numbers and patterns
• Develop new and clean existing data by identifying data gaps to improve Data quality
• Acquire data from primary or secondary data sources to analyze and identifying patterns
• Create weekly Conference reports focusing on Registration Goals
• Use past data to forecast registrations and trends
• Work with management to provide insights on trends for Marketing and Finance
• Create Data interactive maps and Visual representations.
• Set up MySQL server for integrating new data in to Salesforce
• Provide consultation and technical assistance to staff regarding data/database reporting needs
• Work with Data preparation, Data analysis, Report building.
• Implemented Email-to-Case, Web-to-Case entry and manual case entry for entering customer’s cases in Cases Tab.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages.
• Executed various levels of Unit, Integration, User Acceptance and Operational Acceptance testing using test cases to prove that system conform to specifications of business and quality requirements.
• Participated in Weekly Change control meetings and performed application and global impact analysis. DAP Directory integration n for Salesforce .com.
• Worked on SFDC, CRM, SFA and Billing Modules (Sales Process Automation, Lead and Marketing Automation, Mass Marketing Automation, Customer Care, Accounts Receivables, Credit Limit process, Collections, Rating, Billing, Discounts, Catalogues, Invoicing, Reporting).

Environment: Saleforce.com platform, Apex, Visualforce, Salesforce.com Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, HTML, Java Script, Java, Web Services, WSDL, Sandbox, Eclipse IDE Plug-in.

Confidential

Java Developer

Responsibilities:

• Implemented Maven and used Jenkins build tool to build jar and war files and deployed war files to target servers.
• Managing Build using Maven.
• Responsible for Coding using JSP, Java Servlets, Spring MVC and XML.
• Responsible for proactively monitoring performance, diagnosing problems and tuning queries and databases.
• Worked on Dynamic, object-oriented programming language RUBY.
• Involved in Testing applications on various levels like unit testing, integration testing and system testing using JUNIT
• Used ANT tool to build and deploy application on Tomcat Server
• Designed and developed application in n-tier fashion as per struts based MVC architecture using Servlets, Struts Action classes, Action Forms, JSP and Session Beans and developed User Interfaces using JSP, HTML, and CSS
• Developed business modules using J2EE design patterns and extensively used JavaCollections API
• Scripting of Test cases based on the Specifications received for the request.
• Responsible for testing of application on various levels like integration and System testing by utilizing various methodologies.
• Developed Shell Scripts for automating the closing document process using JavaScript front end validations
• Implemented EnterpriseJavaBeans (EJB) to interact with database to insert, update, delete and retrieve values; developed session beans and entity beans representing business logic abstractions
• Worked on Eclipse as the development environment using CVS version controller
• Called Stored procedures in Oracle using callable statements in JDBC
• Converted reusable services into Web-Services using SOAP which can be accessed across the enterprise

Environment: SQL, PL/SQL, DB2, Apache Tomcat, XML, CSS, Windows XP, Linux, Java1.7, Struts, EJB 2.0, Java/J2EE coding, J2EE patterns, Bootstrap, Angular JS, Web service, JDBC, Spring, WSDL, JQuery, Hibernate.