SUMMARY

• 8+ years of experience in Information Technology including 5+ years of experience in salesforce.com CRM and Force.com platform.
• Proficient in all phases of SDLC like requirements gathering, analysis, design, development, testing and deployment.
• Excelled in working with various salesforce.com standard objects like Accounts, Contacts, Opportunities, Products, Cases, Leads, Campaigns, Reports and Dashboards.
• Pervasive experience in performing the administrative and development related tasks like consigning Roles, creating Profiles, Visual Force pages, Validation Rules, Users, Custom Reports, Workflows, Email Alerts, Entity Relationship Diagrams and Page Layouts.
• Extensive experience in lead, case management, web - to-lead, Web-to case, Email-to-case.
• Proficiency in SFDC Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Email Services, Approvals, Actions, Tasks and Events.
• Designed junction objects and implemented various advanced fields like Picklist, Controller/dependent picklist Custom Formula Fields, Field Dependencies for automated alerts, field updates, and Email generation according to application requirements
• Performed Validation Rules, workflows, e-mail services and approval processes using customization and Apex.
• Experienced in building Custom Applications dat includes administration, configuration, implementing and support experience with Salesforce.com platform.
• Thorough knowledge in the security and sharing model which is used to finely control the user’s access to different data.
• Experience in developing client-specific solutions on force.com platform using Apex classes and Triggers, Visual force, Force.com IDE, SOQL, SOSL.
• Experience in integration of Salesforce.com Applications with Other applications with an emphasis of the Web Services/XML.
• Created relationships between objects like Master-Detail, Lookup, Entity relationship, Data model etc.
• Strong Knowledge in Salesforce Customization, Workflow Approvals, Formulas, Record Types, Data Validation, Sales, Marketing, Customer Service and Support Administration.
• Worked on SOQL & SOSL queries using Force.com Explorer and utilized Best Practices.
• Exploring Salesforce Lightning app builder which enhances UI and drag and drop app building.
• Strong knowledge of SFDC standard data structures and familiarity with Force.com Explorer, Data loader and Import Wizard.
• Worked with command line interface, import wizard to migrate the data from Oracle database, also used Apex Data Loader to perform the DML operations by using CSV files.
• Developed Visualforce pages, Visual flow and Custom Objects using Apex Programming on Force.com Platform
• Experience working across various SFDC implementations covering Sales Cloud, Service Cloud and Chatter and App-exchange applications.
• Ability to work with minimal direct guidance, self-motivated, proactive and passionate to learn new technologies.

TECHNICAL SKILLS

Salesforce: Apex, Visualforce, Triggers, Standard & Custom Objects, CRM Technologies customization, Controllers and extensions, SOQL, SOSL, Reports and Dashboards, data loader, batches, schedulers, Web services. Apex, Visualforce, Triggers, Standard & Custom Objects, CRM

Salesforce Tools: Force.com Explorer, Force.com Data LoaderForce.com Excel Connector, Force.com Platform (Sandbox, and Production), SOAP API.

Languages: Java J2SE, C, C++, APEX, SQL

Web Technologies: HTML, XML, Java Script, CSS, SOAP

Databases: SQL Server, MS Access

Operating Systems: Windows, Linux

Project Management: Waterfall, Agile (Scrum Methodology).

Custom Integration: Outbound Messages, Field updates, Reports, Custom ObjectsCustom settings, Custom labels and Tabs, Email Services, Role Hierarchy.

PROFESSIONAL EXPERIENCE

Confidential - Raleigh, NC

Senior Salesforce Developer

Responsibilities:

• Extensively involved in Requirement Analysis and Preparation of detailed System Requirement specification.
• Involved in coding for modules for all the Sub-Application of the CRM application which involves extending existing SFDC standard components using Apex, Visualforce and other utilities.
• Worked on various Salesforce.com standard objects like Campaigns, Leads, Accounts, Contacts, Opportunity, Forecast, Cases, Reports and Dashboards.
• Implemented pick lists, dependent pick lists, lookups, junction objects, master detail relationships.
• Implemented Web-to-lead to track and solve leads from the website.
• Involved in using Lightning, Process Builder and Workflows.
• Created different workflow rules and Approvals for various campaign processes.
• Designed, and developed the Custom objects, validation rules, Page layouts, Custom tabs, Components, Visualforce Pages to suit to the needs of the application.
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers, packages for various functional needs in the application.
• Worked in Tortoise SVN version control system to keep the history of developed files and involved in Code Review board to maintain standard of Apex code.
• Perform day to day User Management on SFDC Org by configuring Sharing Rules, Permission Sets, Roles and Profiles.
• Developed complex visual force pages using standard, custom controllers and components.
• Extracted the data from Salesforce.com application into the external databases (Oracle10g) for generating large data reports using the Informatica on Demand.
• Performed detailed analysis of business and technical requirements and developed the Apex classes using other Platform based technologies like Visualforce, Force.com IDE.
• Developed and configured various Reports for different user profiles based on the need in the organization.
• Created email templates and inbound emails using Visualforce for the clients and customers.
• Delivered project needs on time with Agile Methodology.
• Operated in 3-week sprints with flexibility on length based on functionality concerns.

Environment: APEX Class, Triggers, Standard objects, Sales Cloud, Eclipse, Visualforce Pages, Workflows, Custom Settings, Custom Labels and Validation rule.

Confidential - Chicago, IL

Salesforce Developer/Admin

Responsibilities:

• Highly involved in customizing theSalesforcefunctionalities like workflows, approval process, setting up roles, creating profiles, security controls, data management.
• Developed APEX Classes, Triggers on Opportunity and Account objects.
• Established Validation Rules, Workflow Rules to assign a Task, send out Email Alerts to Opportunity Owners/VP/OD and Update fields, Custom Settings and Custom Labels.
• Created Email Templates and Approval process.
• Creating custom logging mechanism by inserting data into custom object.
• Scheduled monthly email reports to VP/OD for past due Close-date Opportunities.
• Solely implemented Ideas and Case Management and Lead management for the organization using web to lead, web to case, e-mail to case, lead and case assignment rules etc.,
• Defined Master-Detail and Lookup relationships on the objects and created junction objects to establish connectivity among objects.
• Delivered project needs on time with Agile Methodology.
• Designed and implemented technical solutions to satisfy functional and non-functional requirements while ensuring quality, scalability and timely delivery.
• Assisted the business stakeholders during UAT and the QA team in thorough regression testing and analysis of the applications.
• Maintained processes of CSV import file updates for customer records into Accounts, Contacts using Data Loader and Import Wizard.
• Used agile methodology of development for all the project requirements given by the BA Team. Also has regular scrum meeting between BA and Developer team to discuss issues and goals fulfilled.
• Interacted with all the teammates both onsite and offshore on a regular basis.
• Developed complex visual force pages using standard, custom controllers and components.
• Developed Custom Objects, Custom Reports Tabs and Components and configured the Analytic Snapshots to dump the data on regular basis for the sales performance and lead generation statistics.
• Maintained user roles, security, profiles, and workflow rules wherever necessary.
• Created complex workflow rules criteria for field updates and email alerts.

Environment: Salesforce.com, Apex Language, Visualforce (Pages, Component & Controllers), Salesforce.com Data Loader, Reports, Workflow & Approvals, Sandbox, Eclipse IDE.

Confidential, Chicago, IL

Salesforce Developer/Admin

Responsibilities:

• Interacted with various business user groups for gathering the requirements for Salesforce implementation and documented the Business and Software Requirements.
• Performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com (SFDC) and using other Platform based technologies like Visualforce, Force.com API, and Web Services.
• Developed Visualforce Pages to customize the view and functionality of the page dat were required by the Organization.
• Developed Apex classes and Apex Triggers for various functional needs in the application.
• Customized tab worked with various standard objects like Accounts, Contacts, Leads, Campaigns, Cases and Solutions.
• Designed, Implemented and deployed the Custom objects, Page layouts, Custom tabs, Components to suit to the needs of the application.
• Created Custom Objects and defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Developed workflow rules for various tasks and Email alerts as per the requirement.
• Developed Approval process for the application by implementing custom formulas in different stages of approval.
• Implemented Case Management Automation to track and solve Customer’s Issues.
• Implemented Email-to-Case, Web-to-Case to enter generated cases to Case Object.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Provided the training to the internal business users to use the application and develop their own custom report.

Environment: Salesforce.com, Apex Language, Visualforce, Approvals, Reports, Custom Objects, Custom Tabs, Email Services, HTML, Java Script, Java, Web Services, WSDL, SOAP, Sandbox

Confidential

Java Developer

Responsibilities:

• Involved in various stages of the project life cycle primarily design, implementation, testing, deployment and enhancement of the application.
• Involved in designing the system based on UML concepts, which include data flow diagrams, class diagrams, and sequence diagrams, state diagrams using Rational Rose Enterprise Edition.
• Designed and developed web pages using JSP, HTML and used JavaScript for client-side validation.
• Involved in design and development of the application in n-tier fashion based on MVC architecture
• Developed data model and stored procedures.
• Developed Servlets to process update information.
• Used JDBC for communicating with the database.
• Responsible for maintenance and production support of the application documented design and functional aspects of the application.

Environment: Java, JSP, Servlets, Java Beans, JavaScript, HTML, XML, Windows XP.

Confidential

Java Developer

Responsibilities:

• Interacted with administration group to gather and analyze Functional requirements and creating technical specifications.
• Developing the application as per the requirements and business rules.
• Developed the login screen for the application and checked for user autantication using HTML, JSP and Servlet under MVC architecture.
• Responsible for source code and version control (VSS)
• Involved in integration and deployment.
• Deployed Enterprise application using WebLogic Application Server.
• Code Review & Debugging using Eclipse & MS JavaScript Debugger.
• Successfully executed all the test cases and fixed any bugs/issues identified during the test cycles. Used Junit to implement test cases for Unit testing of modules.
• Involved in coding reviews and enhancement of application. Establishing connectivity to SQL database using Servlets. Retrieved the data using SQL queries.

Environment: Java, Servlets, JavaScript, HTML, JSP, Eclipse, SQL and Windows XP.