SUMMARY

• 8+ years of experience in salesforce.com administration, configuration and development for both classic and lightning
• Experience on implementing apex classes, visual force pages, lightning applications/components controllers, triggers, and working with force.com IDE.
• Strong implementation and rollout experience withsalesforce.com CRM(Sales cloud, Service Cloud), Communities, Sites andForce.complatform.
• Worked onSales cloudin opportunity management, account management.
• Good experience in developing Salesforce Lightning Apps, Components, Controllers, and Events.
• Ability to effectively translate Salesforce data into business understandable metrics using Reports (Matrix, Summary, and Tabular), Analytical Snapshots, and Dash Boards (Static and dynamic).
• Strong experience inSFDCdevelopment usingApex classes,Triggers,Components,Reports,Force.com IDE,EclipsewithSOQLandForce.complug - in.
• Worked onLightningWeb components (LWC),Converted buttons to LWC.
• Experience working in agile teams.
• ImplementedSales Cloud,Sales Console,Service Cloudand FinancialService cloudFunctionality's.
• Develop customized solutions within the Salesforce platform to support critical business functions and meet project objectives, client requirements and company goal
• In-depth understanding of CRM business process like Campaign Management, Lead Management, Order Management, Account Management and Case Management.
• Expertise in maintaining the Functional areas of Data Management, Accounts, Contacts, Leads, Campaigns, Opportunities, Quotes, Activities, Dashboards and Reports.
• IntegratedSalesforcewith external Master data usingSOAPandREST API.
• Excellent communication and inter-personal skills, accustomed to working in both large and small team environments.
• Created multipleLightningComponents, addedCSSand Design Parameters that makes theLightningcomponent look and feel better.
• Writing relationshipSOQLqueries according to the business requirement.
• Created Apex methods for thelightningcontrollerand helper methods to performDML operationson the case records.
• Administrative tasks like User Management, Creating Profiles, Roles & Permission Sets, Workflow, Tasks & Events, Email notification & Templates, Reports & Dashboard, Metadata & Metadata API.
• Executed Wave Analytics, created datasets, dashboards and apps for Opportunity, Accounts and Cases.
• WroteSOQLandSOSLqueries withincustom controllers, extensions andtriggers.
• Continuous Integration and Continuous Delivery tools like Jenkins, Jira, Urban Code bit bucket and Perforce/GIT.
• StrongSalesforceecosystem knowledge and integration components (APIs, Apex controllers,Apex Web Services,data loaders, etc.) including performing multiple complex data migrations and integrations to develop macro's, creating widgets.
• Experience working in Agile Environment involving in Daily Scrum and planning sessions.
• Basic knowledge in Omni channel Routing, in contact, Workforce Optimization, Analytics, and Automation.
• Hands on experience in writing/manipulating theSalesforce.complatform data queries usingSOQL,SOSLqueries and worked with large volume data manipulation
• Implemented Copa do to improve the efficiency of salesforce release management and version control.
• UsedSOQL&SOSLfor data manipulation needs of the application using platform database objects
• Experience in Administration, Customization and support experience with Salesforce platform.
• Experience in data migration using Import wizard, Apex Data Loader.
• Experience in aura framework,Lightning Components and Salesforce Lightning Design System (SLDS).

TECHNICAL SKILLS

Salesforce: Apex Custom Controllers, Apex Classes,SalesforceCRM, Lightning Application,Apex Triggers, Visualforce Pages/Components, Apex Web Services, SOQL, SOSL.

SalesforceTools: Eclipse, Force.com Eclipse IDE Plug-in, Force.com Explorer, Change Sets, Force.com Import Wizard, Force.com Excel Connector.

Integrating Tools: Apex Data Loader, Data Export, Mass Delete. languages: Apex, Java, C, C++, SQL, SOQL, SOSL.

J2EE Technologies: JAVA 1.X, Servlets, JSP, Spring, EJB, Web Services, Log4j.

Web Technologies: HTML, XML, CSS, Java Script, JSP WSDL, SOAP API, REST API.

SFDC Technologies: Apex, Visualforce, Lightning, Reports, SOQL, SOSL, REST & SOAP API, Lightning Components, Bath Apex, Dashboards, Data Loader, Controllers, Triggers.

ETL: SQL Server BI Tools, DTS, Informatica.

Other Tools: Eclipse, GitHub, Jenkins, DataLoader.IO, JIRA, HP ALM, SVN, Bitbucket, Bamboo, GIT, MS Office suite, MS Visio.

PROFESSIONAL EXPERIENCE

Confidential, Austin TX

Sr.Salesforce Developer/ Admin

Responsibilities:

• Designed and developed SFA based Application on Froce.com Platform inSalesforce.com environment with Apex programming language Confidential backend and Visual Force pages as user interface.
• Worked onSalesforce.com based development enhancements and implemented lightning applications from the scratch.
• Worked on customer portals and communities' administration. Created Custom Dashboards for community managers and recruiters home page and gave accessibility to dashboards for authorized people.
• Created Lightning Apps combining Lightning Design System, Lightning App Builder andLightning Componentfeatures.
• Worked on DevelopingApex Trigger Framework.
• Experience on development in Lightning Design System (LDS) and Lightning Components Development.
• DevelopedApex Classes, Controller Classes and Apex Triggersfor various functional needs in the application.
• UsedSOQL&SOSLfor data manipulation needs of the application using platform database objects.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.
• Created workflow rules and defined related tasks, email alerts, and field updates.
• Used field level security along with page layouts to manage access to certain fields.
• Developed LightningFlows.
• Designed and deployedCustom tabs, validation rules, Approval Processes and Auto-ResponseRules for automating business logic
• Developed Aura, Lightning web components, Apex classes and VF pages.
• Worked on multiple Number of lightning Web Components and allowed the LWC to manipulate the DOM instead of JavaScript.
• Provide system administration support of the Salesforce environment, especially related to customized applications, user permissions, security settings, custom objects and workflow
• Provided post-implementation support to assist end users in creatingreports,dashboardsand certain Administration tasks creating and maintaininguser profilesandprivileges.
• Provided development, implementation, and updating focusing onSales cloud.
• Interacted with various business user groups for gathering the requirements forSalesforce.com CRM implementation.
• Upgradedsome Apps fromSalesforceClassic to Lightning Experienceto develop rich user interface and better interaction of pages.
• Salesforcewith recursive AWS IDE Instances for Clients utilizing GitHub and Amazon for stability.
• Used refined global search inLightningby developing Apex classes and Controllers.
• Developed a SOAP UI based framework to enable testing of legacy SOAP/REST API implementations andSalesforceService cloud integration with CI/CD Automation.
• Maintenance of installedManaged PackagesinLightningusing Apex. Experienced in usingData Migrationtool calledData Loader.
• EnabledAura Framework, by addingAura AttributesandAura Handlers for Eventsto focus on Logic and Interactions in Lightning Applications.
• Developed LWC components for speed perks.
• Designedsalesforceservice cloud console to enhance productivity with dashboard like interface.
• Visualforce Pages forLightning Experience, Alternates forJava Script Codes, Sharing Visualforce pages betweenClassicandLightning.
• Extensively worked on Agile methodology and attended Daily status/standup meetings.
• SecuredTableauserver to protect theTableauenvironment, security group and AWS Direct Connect.
• Research and develop workaround solutions for Lightning Web Component limitations
• Integrate features developed using Visualforce pages, Lightning Aura Components, and lightning web component.
• Created Lightning web components for scratch orgs.
• Experience onPower Shell scriptsto automate the Azure Cloud system creation including end-to-end infrastructure, VMs, storage, firewall rules.
• LWC Events built on DOM Events, collection of APIs and objects available in browser.
• Moved all servers from in-house server to cloud based AWS withSalesforceorg.
• Migration of Existing application to AWS cloud and automated regular AWS tasks like snapshots creation.
• DevelopedLightning appswith design systems using CSS and Parameters, App Builder andLightning componentfeatures for the use of Desktop and Salesforce1 Mobile Platforms.
• Conducted proof of concept for leveragingSalesforceCommerce Cloud by exploring Storefront Architecture (SFRA).

Environment: Lightning Components, LWC, Salesforce.com IDE, Service Cloud,Salesforce, SOAP, SOQL and SOSL, Experience, Visual force, APEX Classes, APEX Triggers, CUJs, Workflows, Sales Cloud, Service Cloud, Migration Tool, Web services API, Windows 7, Validation Rules & Formulas, Migration tool.

Confidential, Atlanta, GA

Sr. Salesforce Developer

Responsibilities:

• Designed, developed and deployed the Custom objects, Page layouts, Custom tabs, Components, Visual Force Pages, Apex classes & Triggers to suit to the needs of the application.
• Worked with functional leads to transform and develop new requirements into design, implementation.
• BuiltLightning ComponentTab forSalesforce1 Navigation and Custom Applications inLightning Experience.
• Working Knowledge on Sales Cloud, Service Cloud, Custom Cloud and Apex Programming on Force.com Platform.
• Worked on SFDC CRM E2E Testing/Service Max testing.
• Developedworkflows and approval processesfor opportunities and products/ assets management andIntegrated SFDCwith external back-office systems.
• Used theLightning Aura frameworkto build the components when upgrading legacy customer portal to Community for Clients.
• Worked onLightning Process builderflows, Connect API,Chatterandquick Action.
• Private Cloud and Hybrid cloud configurations, patterns, and practices inWindowsAzure and SQL Azure and in Azureweb and database deployments.
• IntegratedSalesforce.com with an external application using SOAP, REST based web services.
• WroteSOQLandSOSLstatements within custom controllers, extensions.
• Usedforce.comIDE for developing custom applications.
• Used Force.com platform for developing feature-rich and user-friendly Visual Force pages for enhancing SFDC UI.
• Experience inSalesforce1 Mobilewith out of box using Lightening.
• Extensively used REST APIs for integration betweenSalesforceand on-premise systems.
• Extensively developed Visual-force pages, Apex class & Triggers for various custom functionalities for business requirements.
• Developed SOQL and SOSL queries to get data from different related objects and Used Force.com Explorer for SOQL testing.
• Retrievedsome data and its functionality fromThird-Party API’sanddisplayedwithin the lightning component.
• Invokedapex triggers using apex data types, assignment statements, loops, locking statements, exception statements.
• Created detailedAWSSecurity groups which behaved as virtual firewalls that controlled the traffic.
• Documented architecture providing a blueprint for site design with SFRA technical and UX components.
• Architect and design community development using Lightning Web Components and Lightning Aura Components.
• Experience in working onMajor Fixesand made Enhancements toApex classes.
• Migrated database server into cloud by using AWS service.
• Migrating Services from On-premiseto Azure Cloud Environments. Collaborate withdevelopment and QA teamsto maintain high-quality deployment.
• Tuned MuleSoft batch applications to obtain optimum performance and CPU utilization.
• Followed ScrumAgile methodologyfor the iterative development of the application and participated in weekly Sprints, daily stand-up meetings and customer reporting backlogs.
• Created ManagedPackageusing Eclipse. Migrated fromsandboxto production using FORCE.IDE
• DesignedVisual Force pagesto add more flexibility and a rich look.
• Enabled Salesforce1 mobile for mobile applications and roll out two-factor authentication.
• Responsible for setting upFiled Level Security.
• ImplementedData Loaderfor loading the data.
• Written SOQL, SOSL queries in Apex triggers and controllers, usedSalesforceworkbench to generate queries.
• Developed apex custom and extension controller classes for actions defined in Visual force pages.
• Used SOQL and SOSL for Data manipulation needs of the application using platform Database Objects.
• Developed Web Service Callouts fromSalesforceto External Applications using SOAP and REST API.
• Involved indata mappinganddata Integrationfrom JD Edwards ERP toSalesforce.com.
• Installing the Applications Insights tool on the web services and configuring an Application Insight workspace inAzure.
• Integrating Confidential with AWS Marketplace to allow buyer purchase Confidential product from AWS Marketplace.
• Utilized S3 bucket and Glacier for storage and backup onAWS.
• Used Informatica Power Center in synchronizing SQL to theSalesforceapplication.

Environment: Salesforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers) Pages, Data Loader, HTML, Java Script, Workflow. TDD.

Confidential, Chicago, IL

Salesforce Developer

Responsibilities:

• Worked onSalesforce.com sales and service cloud implementation on business process delivery framework consists ofB2B,B2CSalesforce.comandSelects platform.
• Working Experience on aSalesforceOrg having3000+ usersand campaign managers from 5 different regions US, Canada, EMEA, JAPA and LAC.
• Technical Lead- Onsite, key member of MDT-AGILE SCRUM Development Team.
• Experienced in mapping of business requirements into variousSalesforcemodules through configuration and customization. Played the role ofSalesforce.comDeveloper.
• Designed, Implemented and deployed the Custom objects, Custom tabs, validation rules, Workflow Rules, Auto-Response Rules, Page layouts, Components, Visual Force Pages to suit to the needs of the application
• Experience in working with client specific solutions likeSalesforce.com Sandbox deployments, Force.com IDE, Eclipse IDE, SOQL, SOSL and various production environments
• CreatedUser Rolesbased onOrganization role hierarchy, Profiles,Permission setsand implemented Record-Level andField-Level securityand configured the sharing settings for theB2B, B2CSalesforce.com platform.
• Extensively usedSOQL & SOSLfor data manipulation language (DML) for applications using platform database objects (standard and custom).
• DevelopedIssue Tracking capabilityusing the Support Request custom feature for business users to log the platform level production issues for root cause analysis.
• Experience in deploying components though Eclipse and Inbound/OutboundChange Sets.
• DevelopedApex Triggerto enable proper routing of cases to the case team members bycase management automation.
• Developedemail-to-casefunctionality for efficiently resolve customer inquiries via email and to capture email inquiries forIssue tracking mechanism.
• Developed variousCustom Reports,Dashboardsand deployed them for different business user levels. Provided training to internal business users to use application and develop their own custom reports and dashboards.
• Implemented the requirements onSalesforce.com usingEclipse Force.com IDE.
• Used the sandbox for development, testing andcode migrationto Production.

Environment: Saleforce.com platform, Apex Language, Visualforce Pages, Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Sandbox data loading, Eclipse

Confidential, Raleigh, NC

Salesforce Developer

Responsibilities:

• Created and maintained Reports and Dashboards to provide fast access to key business metrics.
• Created Profiles, Roles based on Organization role hierarchy and implemented Record-Level and Field-Level security and configured their sharing settings.
• Involved in gathering customer requirements from business user teams spread over the Sales, Marketing and Customer service.
• Created the workflows for automated lead routing, lead escalation and email alerts.
• Worked on writingApex Triggers and Apex Classes.
• Ability to analyze requirements, determine, document and communicate the optimal design/development approach to meet the requirements.
• Administered, configured, maintainedSalesforce.comapplicationuser profiles, roles, assigning permissions, generating security tokens, validation Rule, upgrade installation.
• Defined objects and Field Level Security for different profiles.
• Wrote anApex Triggeron Contact for cross object field update for reporting purposes.
• Worked extensively with the business sales and marketing teams for gathering business requirements and effectively communicated guidelines regarding project scope and project estimation timelines on a regular basis.
• Configuring Email-2-Case customizing theservice cloudfor various business support groups.
• ImplementedSalesforceService cloudfor implementing Contracts, Case management and Asset administration for its business onSalesforcecloudplatform.
• Performed administrative tasks such as managing Accounts, Contacts and Cases, settingworkflows and approval processfor approving new accounts and other business process.
• CustomizedSalesforce.com User Profiles by setting Standard andCustom objects layouts, Custom App, Field-level Security, Permission Setsfor client services and marketing.
• Worked in different sandboxes for development and testing and involved in migrating the code to production instance in installments usingChange Set.

Environment: Force.com platform, Apex, Web Services API, Visual Force Pages, Controllers, CSS3, Workflow & Approvals, SDFC Service Cloud, Security Controls, HTML5, Java Script, Reports, Dashboards, Oracle 10g, SQL server 2008.