SUMMARY:

Results driven consulting professional with 12+ years, experience managing large scale business transformation change and deployment programs. Expert in development and implementation of change strategy to ensure all aspects are deployed in a uniform and timely manner including - value identification and realization, training capability development, leadership development, talent management, organizational design, business readiness/user adoption measurement, and new process execution. Proven ability to lead seamless implementations and deliver next-generation change solutions that realize tangible value.

PROFESSIONAL EXPERIENCE:

Confidential - north america

Operations Target and Deliver Value Lead

Responsibilities:

• Led the development and implementation of the North America Target and Deliver Value program to strengthen the differentiation and competitiveness of our brand promise to deliver superior value to clients, improved financial outcomes to Confidential and greater opportunities for Management Consulting staff.
• Coached senior executives of top priority accounts to drive growth opportunities by analyzing c-suite issues, developing value propositions and designing improvement programs that strategically targeted client priorities and delivered client outcomes.
• Designed and implemented a resource support model to shift from enabling 13 priority accounts in FY’12 to 100+ accounts in FY’13.
• Established key relationships with Management Consulting Leads and Senior Executive on large diamond and foundation accounts and leveraged those relationships to build robust problem solving issues, effective communications, and relationship based training and workshop type programs.

Confidential - north america

Operations Change Lead

Responsibilities:

• Led the development and implementation of the change strategies and implementation program to support the realization of new strategic priorities defined by Global Management Consulting Leadership for over 15,000 resources in North America.
• Led the rollout of immersion training for North America Management Consulting resources through a train-the-trainer program which resulted in 91% completion with a total of 107 sessions conducted.
• Worked collaboratively with functional support teams to effectively drive integrated business strategies, capability development, learning services, leadership alignment, marketing and communications and organizational sustainability.
• Assessed and identified key behaviors required to successfully implement change and integrated new behaviors with existing key performance measures, career tools and HR talent strategy programs.
• Developed a change and deployment score-carding system to accurately assess and measure movement along the change curve by geography unit, business unit, and operating groups.

Confidential

Senior Change Lead

Responsibilities:

• Designed and executed a robust training curriculum for over 120 category managers in preparation for the largest SAP Go Live (1,000 retail stores) to ensure successful business continuity and comprehensive understanding of roles, processes, and data models.
• Led the assessment and re-alignment of organizational pricing capabilities which included stakeholder management, leadership alignment, communications, training, talent and performance management.
• Deployed evaluation and long term maintenance process of overall merchandising training capability - including maturity of SAP deliverables.
• Established business interlock between merchandising, change programs and IT projects to ensure standardization, quality consistency of deliverables, and adherence to established best practices.

Confidential - bentonville, ar

Change Manager

Responsibilities:

• Developed the framework for assessing pricing capability maturity and defining the value proposition and core capabilities for the future change management function.
• Successfully designed and implemented a full scale change management program to support DemandTec Pricing software implementation in US.
• Responsible for all deliverables associated with communications, training, stakeholder engagement, business processes, business readiness, and organizational effectiveness.
• Advised client on conducting targeted business and IT interventions to accelerate business case realization.
• Led team responsible for development of over 100 hours of training including instructor led courses, practical exercises, facilitator guides, and interactive computer based training and assessment programs.
• Carried out business impact assessments to determine how changes from the current to the future processes and structures will affect business units and roles.

Confidential - san jose, ca

Organizational Effectiveness Lead

Responsibilities:

• Developed “people blueprint” which describes how people will need to operate in the future organization to support the Vendavo Pricing software and new global pricing template across business units - describes behaviors, skills, knowledge individuals will need to drive the required business outcomes within their area. It highlights key impacts to jobs, org structure, KPIs as well as HR implications and issues to be managed throughout the transition.
• Designed and delivered global role design deliverables, including role descriptions, process RACI matrices, change discussion guides, and performance management guidelines.
• Defined training requirements to address enable transition to new roles and to address accompanying competency gaps.