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Mac Support Lead Engineer Resume Profile

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New York, NY

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Summary Motivated Individual with excellent communication skills. Proficient in project management, departmental management, as well as hardware and software support, configuration and superb customer service. Experience

Confidential

Mac Support Lead Engineer - Marketing/Advertising

Manage support and coordinate maintenance of all Mac projects. Create new standard image for all Mac systems and creative agencies. Mac/PC support for entire marketing agencies NYC office. Provide support to senior level executives. Create and manage all freelancers in the creative department. Confidential

Senior Bi-Platform Desktop Support - Marketing/Advertising

Responsible for training and integrating all new bi-platform Desktop Techs Bi-platform support for over nine hundred PC and Mac users. Provide support to senior level executives. Managed all bi-platform technicians. Manage support and coordinate maintenance of all AV equipment. Setup and configure Global webinars. IT Director

Confidential

Supervise a team of nine technicians thru out different clients. Responsible for Technical documentation, Company Acquisitions, Inventory and department budgeting. Manage support and coordinate all relocation projects. Liaison between all clients and contracted support services. Ensure all SLAs are met. Develop, maintain and enforce all internal and external policies. Responsible for training and integrating all new IT Managers. Confidential

Senior Desktop Support Bi-Platform

Provide desktop support to nine PR/Marketing agencies with over five hundred users involving Windows, Mac OS and all software used to accomplish daily tasks. Responsible for technical documentation, printers, servers and desktops. Measure and manage Sarbanes-Oxley Compliance SOX of all IPG Agencies Create specialty manuals to access company resources Configure, activate BlackBerry's and PDA's IT Director

Confidential

Responsible for all, technical documentation, company acquisitions, Inventory and budgeting. Managed ticketing system for over two thousand PC and Mac users. Established onsite/offsite backup routines for servers and computers. Designed and implemented disaster recovery plan. Ordered and activated all Black Berry and PDA equipment. Managed all users accounts on Active Directory and Directory. Lead the Relocation project of the corporate head quarters. Lead Desktop Support Technician

Confidential

Lead the desktop support team on the New York State e-Med relocation project. Duties included: System connectivity, equipment installation, troubleshooting, hardware testing, LAN Server administration and imaging of all new computers. Training Room Setup using IC3 imaging software - driver setup, PC setup and module setup. Created child domain to support all training room desktops and servers. TECHNICAL KNOWLEDGE : Windows Server, Xserve, Server Virtualization, TCP/IP, Citrx, VOIP, Wireless Wi-Fi , CISCO Management software, Load Balancing Hardware, Network Management, Content Distribution, LAN/WAN's, Enterprise WAN's, MPLS, QoS, Network Security, VPNs, Physical Media Types, Database concepts, Desktop Security Productivity Suites. Microsoft Office Suite Word, Excel, PowerPoint, and Outlook , Adobe Professional, and Mobile Messaging iPhone, iPad, Android, and Blackberry

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