SUMMARY

• Vibrant and self - motivated professional with more than 8 years of experience in the field of Information Technology with 6 years of experience in Salesforce.com CRM Platformand Apex Technologies.
• Experience in the complete life cycle of project development (SDLC) including System Analysis, Design, Development, Testing, Deployment and Maintenance.
• Proficiency in SFDC Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Email Services, Approvals, Workflows, Validation rules, Reports, Dashboards, Tasks and Actions.
• Worked on the designing of custom objects, custom fields, role based page layouts, custom reports, report folders, report extractions to various formats, design of Visual Force Pages, Snapshots and various other components as per the client and application necessities.
• Experience in working on Eclipse IDE environment with Force.com Plug-in for writing Classes, Controllers, Triggers & Batching, Web Services, SOQL, SOSL, Components using Apex Language.
• Good understanding of Salesforce.com Governor Limits with an ability to optimize codes to acknowledge those limits.
• Experience in designing on Salesforce.com platform, tallying the business requirements by designing the required User Interface entities like custom objects, creating the relationships/ junction objects like Master-Child, lookups, Entity Relationship data model and business logics.
• Implemented security and sharing rules at object, field, and record level for different users at different hierarchies of organization.
• Implementation of various advanced fields like Pick list, Custom Formula Fields, Field Dependencies, Validation Rules, Work Flows, Sharing rules and Approval Processes for automated alerts, field updates, and Email generation according to obligations.
• Experience in Salesforce.com Sandbox and Production environments, developing and deploying custom integration solutions. Excellent skills in creating / troubleshooting /modifying apex code and visual force pages.
• Possess knowledge of CRM processes like Sales, Marketing, Customer Service and Customer Support, Business processes and recommended solutions to improve their processes using Salesforce.com.
• Development experience in various platforms likes MS Office, Visio documenting tool and Windows (7, XP, NT, 2000).
• Proficiency in Object Oriented Languages like C++, Java, Servlets and other Java technologies.
• Experience in web technologies like HTML, XML, JSP, JavaScript, WSDL, and SOAP.
• Excellent analytical, de-bugging skills and documentation skills.
• Excellent work ethics, quick learner and team oriented. Continually provided value added services to the clients through thoughtful experience and excellent communication skills.

TECHNICAL SKILLS

Force.com: Apex Language, Apex Classes, Apex Triggers, SOQL, SOSL, Visual Force (Pages, Components & Controllers), SControls, Apex Web Services, Apex Data Loader, Dashboards, Reports, Analytic Snapshots, Custom Objects, Force.com, Eclipse IDE Plug-in

Business Process: Service Requests and Activities, Opportunities, Quotes and Proposals, Order Management, Campaign Management, Case Management, Contract Management, Pricing, Approval, Partner Deal Registration, Data Cleansing and De-duplication, Agreements and Entitlements

Visual Force: Custom Visual Force Pages

Web: HTML, XML, JavaScript, WSDL, SOAP

Operating Systems: Windows Vista/XP/NT, MS-DOS, Mac OS X

Languages/Technologies: C, JavaScript, Visual Basic, Java

Database: MS SQL Server 7.0/

Office Suite: Access, Word, Excel, PowerPoint

Data Migration Skills & Tools: Apex Data Loader, Dream Factory Monarch, Analytic snapshot, workbench, Data Analysis, Data Cleansing, Data Normalization, Data Migration.

PROFESSIONAL EXPERIENCE

Confidential, Milpitas, CA

Data Migration Expert/Salesforce Developer

Responsibilities:

• Prepared the entire Data Model in SFDC which includes Custom Objects, Custom Fields, Relationships, Validation rules & workflows to sync with other legacy systems.
• Responsible for all the activities related to configuring Data Loader, uploading data in CSV files into salesforce.com, checking for the correctness of the data.
• Extensively Used Monarch, a tool designed to migrate related sets of data between salesforce Organizations (Orgs). It is available as part of the DreamFactory Utilities for Lifecycle Management.
• Migrated related sets of data between Orgs while preserving those relationships.
• Refreshed salesforce sandboxes with data from production Orgs.
• Scrambled data to protect sensitive information.
• Worked on Backup and archiving existing data in a salesforce Org.
• Involved in Migrating data from legacy systems using Apex Data Loader.
• Extensively used SQL for querying underlying database tables and resolving data issues.
• Extensively used data loader and WorkBench to provide entire data support for 2 Go-Live projects.

Environment: s and Tools: Apex Data Loader, Reports, Sandbox data loading, Reports and Dashboards, Analytic Snapshots, Dream factory Monarch, Eclipse IDE Plug-in, Windows XP.

Confidential, Portland, OR

Salesforce.com Developer/Admin

Responsibilities:

• Facilitated data migration between two salesforce instances. Worked closely with sales team and business analysts to perform detailed analysis of business and technical requirements and to design the solution by customizing various standard objects of SalesForce.com (SFDC).
• Worked on various Salesforce.com standard objects like Accounts, Contacts, Cases, Opportunities, Products, Opportunity Line Items, Leads, Campaigns, Reports and Dashboards.
• Designed and deployed the Custom objects, Custom tabs, Entity-Relationship data model, validation rules, Workflow Rules, Auto-Response Rules, Page layouts, Components, Visualforce Pages to suit to the needs of the application.
• Developed Visualforce page using the extension controller according to the client’s requirement.
• Developed Apex Classes & Triggers to implement the business logic as per the requirements.
• Developed Unit test class for Apex class and worked for improving code coverage.
• Developed SOQL and SOSL queries to get data from different related objects and Used Force.com Explorer for SOQL testing.
• Created Custom objects such as Inventory, Orders, Production Planning, Scheduling, shipping.
• Created email templates, approval processes, approval page layouts and defined approval actions on them to automate the processes.
• Created new user accounts and configure Salesforce.com to fit security needs at the user and organization levels. Experienced in Agile development using tools like Pivotal Tracker and target process.
• Usedpivotal trackerto keep track of bugs, fixing them and followed to the process to move it up to QA staging and UAT.
• Involved in Salesforce PRM customized reports and dashboards on real time.
• Using PRM created layouts tailored to Business needs and partner programs by customizing portal layout, lead forms, data fields and tabs.
• Created Custom Profiles, Public Groups and Roles to distribute user rights and functionality.
• Used Salesforce Automation (SFA) for Sales Lead Management, Opportunity Management, Case Management, Account and Contact Management, Data Quality Management, Approvals and Workflow.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com subjects. Used it to read, extract and load data from comma separated values (CSV) files.
• Involved in data mapping and migration of data from legacy systems to Salesforce.com Objects and fields.
• Used the sandbox for testing and created managed packages and migrated them between Sandbox and Production environments for final implementations.
• Used Force.com web service API for implementing WSDL in the application for access to data from external systems and web sites.

Environment: s: Salesforce.com Platform, PRM Portal, Apex Language, Visual Force Pages, Data Loader, HTML, S-Controls, Workflow & Approvals, Reports, Custom Objects, Pivotal Tracker, PL/SQL, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Windows XP.

Confidential, Detroit, MI

Salesforce.com Developer/Admin

Responsibilities:

• Interacted with various business team members to gather the business requirements and documented the requirements.
• Performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com (SFDC) and other platform based technologies like Visualforce, force.com API, and web services.
• Based on requirements Created Custom Apps, Custom objects, custom fields, record types, validation rules, workflows, Approval processes, email templates, tasks and email alerts.
• Used workflow rules to automatically assign tasks, updatefield, or send e-mail alerts when certain business events occur, such as the creation of a new record or a change in the value of a record field.
• Implemented pick lists, dependent pick lists, lookups, junction objects, master detail relationships and formula fields to the custom objects.
• Implemented security and sharing rules at object, field, and record level for different users at different levels of organization, also created various profiles and configured the permissions sets based on the organizational hierarchy.
• Wrote Apex code to develop various Visualforce Pages, Apex Triggers to include extra functionality and wrote Apex Classes and Controller to provide functionality to the visual pages.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Worked on various AppExchange products according to the needs of the organization.
• Worked on various Salesforce.com standard objects like Campaigns, leads, Accounts, Contacts, Opportunities, Products, Cases, Solutions, Reports and Dashboards.
• Integrated Salesforce with Microsoft Outlook to synchronize contacts, events and tasks.
• Implemented Case Management by creating record-types specific to the user groups, assignments rules, escalation rules, case templates, workflow rules and actions, etc.
• Configured and Integrated Salesforce with Oracle database.
• Well used Apex data loader using “Insert”, “Delete”, “Update”, “Upsert” and so on.
• Used SOQL and SOSL queries to pull data from database for data manipulation needs.
• Deployed the code developed in the Developer Sandbox to the Test Sandbox and the Production sandbox.
• Involved in Unit Testing, for the customizations and developments done during the project.
• Interacted with testing and the development teams for the development and testing of the code.
• Resolved the Cases and supported the team on urgent bases, implementation and working with real-time troubleshooting.
• Communicating regularly with the SFDC designated super users to support them in their role and provide information and training on new features and functionality.

Environment: Saleforce.com platform, Force.com Sites, Apex, Visualforce (Pages, Component & Controllers), Pages, Data Loader, HTML, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Sandbox data loading, Eclipse IDE Plug-in.

Confidential, Chicago, IL

Salesforce.com Developer/Admin

Responsibilities:

• Involved in identifying, planning and implementing new salesforce.com features and functions (new screens, workflow, force.com objects, and reports, apex code) to meet business requirements.
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to manage sharing access among different users.
• Worked with Salesforce premier support to short out technical challenges and governorlimits
• Worked on Standard objects like Product, Quotations and Order.
• Created workflow rules and defined related tasks, email alerts, and field updates.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages.
• Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation Rules and formula fields to the custom objects.
• Used field level security along with page layouts to manage access to certain fields.
• Developed Various Visual Force pages as per organization requirements.
• Integrated the Web Services for extracting the data from external systems to display in the pages of salesforce.com.
• Used Force.com developer toolkit including Apex Classes, Apex Controllers and Apex Triggers to develop custom business logic.
• Developed several custom reports to better assist managers and also report folders to provide report accessibility to appropriate personnel.
• Used Eclipse IDE for Deployment.

Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Windows Vista.

Confidential, Fort Worth, TX

Salesforce.com Developer/Admin

Responsibilities:

• Worked with field & page layout customization for the standard objects like Account, Contacts and Leads.
• Involved in customizing custom objects, tabs, fields, page layout as per the business need.
• Experience with moving data from external legacy system into Salesforce application using Apex Data loader& CSV files.
• Involved in querying Salesforce tables with SOQL & SOSL queries using Force.com Explorer.
• List views available on a page were implemented using hardcoded SOQL statements. They cannot be modified by an end-user and do not correspond to the standard List Views available within saleforce.com User Interface.
• Integrated the web services by generating the necessary stubs from the WSDL files for extracting the data from the home grown applications by using the home grown web services.
• Created user accounts and managed the Profiles for different sets of users at different levels of the organization.
• Worked on role hierarchy & sharing rules to configure visibility based on the requirements.
• Implementing visibility rules established within Salesforce.com. The context user should only be able to view the campaigns which are visible to him via standard Salesforce UI.
• Worked on workflow rules & approval processes and customized the Messages & Alerts on the Home page.
• Developed Visual Force pages and worked on Apex triggers, classes to perform additional tasks and to drive the created visual pages.
• Created new Reports & Dashboards in compliance with the necessities of the firm.
• Developed Triggers with bulk-safe and have a minimum of 75% code coverage.
• Involved in client interaction for discussing the work flow and customization of page layouts.
• Experience in business process reviews.

Environment: Saleforce.com platform, Visual Force (Pages, Component & Controllers), Apex Language, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Windows.

Confidential

Java Developer

Responsibilities:

• Designed Sequence and Class diagrams based on UML concepts using Rational Rose.
• Developed the control layer using J2EE (Servlets with Session management) capabilities.
• Developed the JSP, Java Beans, and Servlets following the MVC architecture.
• Developed File Chooser Upload Servlet Utility.
• Supported in advisor portal using web logic page flows and web logic portal.
• Developed reports using PDF RENDERED library, which is used to convert the XML data into PDF printable format reports.
• Wrote Shell scripts on bash and Korn shell on UNIX platform.
• Involved in writing Stored Procedures, Triggers and Cursors using PL/SQL.
• Created server side code to implement JDBC connectivity to MS-SQL Server.
• Extensively used Custom Tags for maintainability and enhancing performance.
• Design and Implementation of Persistence Objects.
• Used Visual Source Safe as a Version Control Tool and followed standard software life cycle.
• Work flow Management, Writing workflow interfaces.
• Worked on Web scraping to extract content from a website over HTTP for the purpose of transforming that content into another format such as HTML
• IBM HTTP Server is responsible for holding the presentation layer and deployment.

Environment: Java, Java Servlets, JSP, JavaScript, WebQL, XML, JBoss, XSLT, Java Swing, MQ-Series, Web Sphere Application Server, PDF Rendered Library, MS-SQL Server, Visual Source Safe and Windows NT.