PROFESSIONAL SUMMARY

• IT/Business Professional with over 11 years of diversified experience in IT and Business Engagement PM, PMO/Project/Program Co-ordination/Business Analysis with specialization in Financial /E-Commerce Solutions, Retail, Investment Banking, Debt Management/Analysis, Data Migration, and System Analysis with concentration in Risk and Change Management.
• A self-starter with motivation and ability to work independently fully utilizing strong leadership acumen, organizational ability, problem-solving, and analytical abilities, with good planning, organizational, follow-up , and exceptional communication skills. Solutions oriented professional, who excels at managing projects/engagements, collaborating with stakeholders and managing expectations, with a track record of building high performance teams using effective methods.
• Excellent Technical, Interpersonal, analytical, organizational, time management and problem solving skills, including facilitation, negotiation, leadership and influencing with a keen sense of priorities. Proven writing, editing, and presentation skills, with an ability to convey complex ideas in a creative, clear, direct, and lively style ability to produce professionally written presentations, talking points, speeches, press releases feature articles, and publications both offline and online.
• Extensive Experience in developing Use Cases, User Stories, Story Cards, process mapping documents.
• Broad knowledge and understanding of project management tools and methodologies. Have a clear
• understanding of the purpose and usage of all project management tools, including Project Charter, Master
• Project, Child Project, Control Plan, and Action Items/Issue Log, Risk Management and Status Report.
• Ability to Identify key risks and Mitigation measures interprets background analysis and propose solutions.
• Proficient with Requirement Gathering and Project Management tools like Microsoft Project/Clarity/PlanView, Share Point 2007/2010 and Rational tools Requisite Pro/Clear Quest to manage schedules, deadlines and resources, collaborate with different teams and analyse project/program information.
• Extensive knowledge of UML for modelling views in Rational Clear Quest and Microsoft Visio 2007.
• Elicit business requirements using client interviews, document analysis, requirements workshops, surveys, site visits, business process models, use cases, scenarios, data flows, and task and workflow analysis.
• Conducting requirements gathering, JAD sessions and traceability management.
• Efficient with creating and co-coordinating onsite-off shore model. Work and deliver results for teams physically present as well as remotely located.
• Working knowledge of creating and running PL/SQL queries, aggregate functions stored procedures/ triggers and packages preferably with SQL Plus.
• Good Knowledge of web development environments HTML, ASP.net, CSS, Java Script and J2EE .
• Proficient in running different Reports with Access, Excel, SAP BO and Oracle Forms.
• Tenacity with regards to chasing down the details, demonstrated ability to multitask and judge priorities under strict deadlines.
• Ability to Identify key risks and Mitigation measures interprets background analysis and propose solutions.
• Maintains client relationships in the face of conflicting demands or directions and provides evidence-based advice and solutions based on sound diagnosis and knowledge. Technical writing skills to allow effective communication with Clients, Marketing Managers, and technical staff.
• Experienced in participating as well as User acceptance test and show and tell.
• Great understanding of the different life cycle methodologies Waterfall, Agile, Iterative
• Tenacity with regards to chasing down the details, demonstrated ability to multitask and judge priorities under strict deadlines.

Professional Experience

Confidential

Business Consultant/Business Process Analysis

• Under the direction of the Organizational Change Management Lead, develop process document deliverables and training materials for client personnel in the areas of: Agile/Scrum SLDC methodologies.
• Managed SharePoint migration projects scope creep and change within agile framework.
• Facilitates the team's planning process through iterations and 3 amigo meetings.
• Utilizing agile project management methodology to monitor team velocity, product backlogs, and release and sprint progress.
• Worked with the product owner to create a healthy backlog of story cards. product backlog
• Ensures Scrum/Agile metrics are captured and made visible to team and stakeholders.

Confidential

Program Co-coordinator / Business Analyst Summit/Misys Upgrade Migration from Sybase to Oracle

Confidential

Support aligned Project Manager s and Business Analysts and was responsible to grasp technical capabilities in support of the documentation of deliverables, preparing detailed UAT reports, parallel testing along with Reports highlighting issues and accomplishments.

Provide guidance, technical advisory and quality enhancement services to groups working on preparation and supervision of disaster risk reduction impacting Bank, as and when appropriate be accountable for the quality and timeliness of advice.

• Understand the product Summit FT , co-ordinate testing phases and knows the right questions and whom to ask.
• Analyze the interdependencies among different Teams, and communicate it across to the Project Manager, Business Analyst as well as Auditing Team.

/Program Coordinator Confidential

• Manage the project work plan to ensure that alighted project managers deliver project work plan to ensure that defined project milestones are achieved and tasks are completed as planned, using weekly as well as bi-weekly status reporting.
• Preparing command center Single point of contact for migration/conversion activities guide that includes Communication Plan, Calendar, processes, expectations, staffing, responsibilities, resource plan, and escalation process .
• Provide status of Risk and Change Management via regular status meetings and timely reports. Prioritize requirements and change control as needed by Business and Operations.
• Collects, analyzes and summarizes information on project phases, tasks, duration, resources and costs and revises as appropriate to meet changing needs and requirements.
• Identifying and escalating major issues/action items to project leadership Program Manager as appropriate and managing relationships with different business units.
• Provide support to Tech Managers/App owners across the Portfolio in completing Implementation Plans, and other tasks like Security Review, Change Requests, and other day-to-day tasks.
• Closely working with ERM Enterprise Release Management Team and Plainview Project Team to align applications identified as changing application development/testing in Change Control System as well to those in Planview.
• Working Closely with Application teams and ISO Information Security officer to plan, track and complete the entire Security Review Process till completion.
• Focus on developing and implementing effective and efficient change management approach aimed at ensuring application Teams and Steering Committee are aware and prepared for the upcoming changes. Objectives are to assess the change readiness levels of the business and its teams, determine the impacts, as well as create and implement action plans prior to implementation.
• Active Participation in co-ordination with Implementation Teams in developing Implementation plans, work breakdown structures, schedules, financial forecasts, critical path and resource assignments for internal projects that are subject to Steering Committee review and approval.

Sr. Business Analyst Confidential

• Interacting with business and IT and providing vision and implementation strategies for the new web pages/functionalities.
• Participate in project definition and analysis phases of project to ensure that business needs and requirements are captured effectively, with challenges and Assumptions, and published on Share Point with correct template, as well put across Project Charter
• Closely aligning with Project Managers who manage projects within the program to ensure that issues risks and project changes are being managed and mitigated taken care of /intensity is decreased in a timely basis.
• Presentation in the form of process flow diagram As-Is
• Assists in the analysis of underlying issues arising from investigations into requirements.
• Part of the pioneer team to setup Agile environment
• Worked with the Product owners on the line to decompose the Epics identified by the business team and create Story Cards
• Create standard template for the story cards and enforced standards to get a uniformity in the stories
• Setup Wireframe diagrams while create a mockup for the different UI changes
• Setup sign off seasons with the business by setup demo's at end of each iteration
• Setup rules around the enter and exit criteria's for story cards
• Worked with the business team to obtain signoff for the story cards
• Worked as a tester when required
• Conducted and innovated various Cadence IPM, Retro meeting
• Document current state and future state of the system/process and perform gap analysis.

Business Process Analysis Confidential

• Plan and facilitate working sessions to analyze and document current state processes and future state processes that support standing up a Project Management Office PMO .
• Lead the Agile data migration exercises of varying projects. Perform data analysis and recommend and support business process improvements.
• Identify sources of data to adequately define a given product line within Agile, where that data and files reside in current systems, and develop relationships with the current data stewards

• Manage process documentation process, including planning, development, review, revisions, acceptance and distribution of required document package including process flow diagrams, procedures, Work Instruction, Training Documentation and other documentation as required.
• Provide detailed assessment of change requests and support lifecycle management of improvement projects.
• Identify appropriate key business performance measures KPIs and audit procedures to monitor effectiveness of process and related improvements.
• Create technical and/or user workflow documentation as requested for both technical DBAs, Programmers and user audiences

Project Manager/ Sr. Business Systems Analyst - .

• Facilitates the set-up, review and updating on a weekly basis Project Charter, Project Plan, as well and PDP Pre-Defined Phase /Analyze/Weekly Status Meetings.
• Plan and facilitate working sessions to analyze and document current state processes and future state processes that support standing up a Project Management Office PMO .

• Impact, Requirements, and Systems Analysis, with the teams participating, as well as impacted 15-20 Internal Amex Systems/Teams were impacted by this change, along with a number of external Partners, i.e. Points.com, Hertz, Target.
• Developing and executing an effective training approach in co-ordination with the training coordinator and external merchants and partners which ensures a well-trained associate group which encompasses minimal errors and seamless transitions. Designing and developing training modules that enables resources and management to effectively absorb changes. Include: Training plans, development, and delivery

Confidential

Sr. Business Systems Analyst

• Managing all aspects of the SDLC from Business Needs, development, testing Implementation and Resource Planning, contracting/sub-contracting
• Participates in project definition and analysis phases of project to ensure that business needs and requirements are captured effectively, with Assumptions, and published on Share Point with correct template, as well put it across Project Charter, and Requirements Report.
• Identify and Document assumptions Legal Compliance, Finance, Operations, Marketing and Technology and risks and do a RRA Requirements Risk Analysis , in co-ordination with Test Manager.
• Involved in system and user acceptance testing phases, constantly providing input to Test Manager developing test cases and monitoring/tracking resolution of defects. Filing the defect in HP QC. Work in conjunction with Testing Quality Assurance resources if applicable to coordinate testing phases. Test Report, populating the doc.

Confidential

Act as the single go-to person for all activities happening within key projects, including coordinating all activities with members of the project management team.

Confidential

Business System Analyst, Transitioning and Support

• Tesco is a UK-based international retailer and general Merchandising chain. Migration of Mails, and databases from
• Lotus Notes to Outlook Migration, Implementation and Support

Confidential

Lotus Notes Administrator

Lotus Notes administration tasks such as Installation, Configuration, Upgrading, Patching, System Monitoring, of all Domino servers.

Confidential

System/Infrastructure Support Analyst

• Set up of User ids in Active Directory domains and user a/c management
• Installation configuration and troubleshooting of various Microsoft products used in corporate environment, i.e. MS office, outlook, and other applications.

Technical/Business Skills