SUMMARY

• Over 9 Years of IT experience, 7+ years’ experience in salesforce.com CRM platform as a Developer, Admin, with Expertise in implementation using Lightning Application, Apex Language, Visual Force Pages, Classes, Controllers, Triggers, Web Services, Components, Tabs, Custom Objects, SOQL and SOSL, Reports, Analytic Snapshots and Dashboards
• Well versed with all phases of SDLC like requirements gathering, analysis, design, development, testing and deployment, and documenting.
• Administration, Configuration, Implementation and support experience on Salesforce.com platform.
• Experience in customizing the standard objects, creating the custom objects, Interfaces, Relationships, Workflow rules, triggers, Data Validations, force.com Approval Processes Visualforce pages, Apex classes and business logic according to the business requirements.
• Hands on experience in Salesforce.com Development by developing the presentation layer in Visual force and business logic in the Apex by creating/using the Classes, Standard Controllers, Custom Controllers, Controller Extensions and Web Services API.
• Experienced usingSalesforce Lightning UI. CreatedLightning AppscombiningLightning Design System, Lightning App BuilderandLightning Component features.
• Upgraded some Apps fromSalesforce ClassictoLightning Experienceto develop rich user interface and better interaction of pages.
• Involved in working with Wave analytics, and an in - depth noledge of its features and applications.
• Experience in working with client specific solutions like Salesforce.com Sandbox deployments, Force.com IDE, Eclipse IDE, SOQL, SOSL and various production environments.
• Proficient in designing of custom objects, custom fields, Picklist, role based page layouts, Workflow Alerts and Actions, and Approval Workflow, Validation Rules, Approval Processes, custom Tabs, custom reports, report folders, report extractions to various formats, design of Visual Force Pages, Snapshots, Dashboards, and Email generation according to application requirements.
• Strong Knowledge in Salesforce Customization, Workflow Approvals, Data Validation, Sales, Marketing, Customer Service and Support Administration.
• Experience in working with Eclipse IDE with Force.com Plug-in environment for writing Business logic in Apex Programming Language.
• Salesforce Configuration and Design of Service Cloud, Sales Cloud and Force.com solutions, with an emphasis on Service Cloud solutions
• Experience in using different tools likeGIT, Bitbucket and JIRA
• Experience in front-end development using HTML, Java Script, CSS and AJAX Tools.
• Excellent team player, self-motivated, quick learner with good communication skills and trouble-shooting capabilities.

TECHNICAL SKILLS

Salesforce.com Technologies: Apex Triggers, Apex Classes, Controllers, SOQL, SOSL, Visual Force pages, Apex Web Services, Force.com Eclipse IDE Plug-in, Workflow & Approvals, Dashboards, Reports, Analytic Snapshots, Wave Analytics, Custom Objects, Lightning Application.

Force.com Configuration: SFDC Standard Object Configuration Campaigns, Leads, Accounts, Contacts, Opportunities, Price Books, Products, Assets, Contracts, Cases, Solutions, Ideas, Cases, Solutions, Ideas, Queues, Quotes and Custom Object development, Field creation, Page Layout creation/editing, Related list customization, Record Types, Field Level and Object level security, role hierarchies, sharing models, Workflow time-dependent actions, field updates, email alerts, task creation, Reports, Dashboards, Formula Fields and Cross Object Formula Fields, Configuration Skills, Overall User Management.

Programming Languages: Java, C, C#, Apex

Scripting Languages: HTML, XML, Java script, CSS, Angular JS

Web Services: SOAP/REST API.

Databases: SQL Server 2005/2008/R2/2010/2012, Oracle 9i,10g

Packages: MS Word, MS PowerPoint, Eclipse IDE.

ETL/Integration Tools: Apex Data Loader, Force.com workbench.

PROFESSIONAL EXPERIENCE

Confidential, PA

Salesforce Developer

Responsibilities:

• Worked on various Standard objects, Custom Objects, Triggers, Classes, Pages, Reports and Dashboards.
• Worked with functional leads to transform and develop new requirements into design, implementation.
• Created modernEnterprise Lightning AppscombiningLightning Design System, Lightning App BuilderandLightning Component features.
• Upgradedsome Apps fromSalesforce Classic to Lightning Experienceto develop rich user interface and better interaction of pages.
• Created multipleLightning Components, addedCSSandDesign Parametersdat makes the Lightning component look and feel better.
• Developed Wave dashboards using Salesforce platform as the backend.
• Designed, developed and deployed the Custom objects, Page layouts, Custom tabs, Components, VisualForce Pages to suit to the needs of the application.
• Implemented various advanced fields like Pick list, Custom Formula Fields, Field Dependencies, Validation Rules, Work Flows, and Approval Processes for automated alerts, field updates, and Email generation leading to effective Web-to-Lead communication with customers and partner portals.
• Used Tab permissions, Record Types Permissions and Field Level Security to implement Component-based security.
• Implemented and maintained Salesforce Service Cloud and Sales Cloud. Built custom solutions with Apex and VisualForce, which support most critical processes and workflows.
• Implemented Service Cloud including: Service Console, Customer Portal & Communities, Case Feed, Knowledge Base and Entitlements.
• Accustomed Picklists, Dependent Picklists, and Record Types to enforce data quality.
• Created Reports and Dashboards with the help of Salesforce Wave Analytics to track Opportunity pipeline/Stages for Management visibility.
• Created Wave datasets from using internal Salesforce data and external datasources Worked with the customization, Data Migration and Integration tools like Apex Data Loader etc.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, field updates to implement business logic.
• Experience working with Salesforce.com sandbox and production environments.
• Scheduled Apex jobs for processing large records.
• Automated multiple Business processes by Developing Batchable and Schedulable Apex jobs, Triggers & Workflow Rules.
• Created user interface pages depending on requirements using JavaScript, JSON, Angular JS, HTML, CSS and Bootstrap.
• Worked on Record Types, Validation Rules, Triggers and Page Layouts.
• Used SOQL & SOSL with in Governor Limits for data manipulation needs of the application using Force.com Explorer.
• Designed, developed and deployed Apex Classes, Controller Classes, Extensions and Apex triggers for various functional needs in the application.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Took care of all the deployments to Production environment.
• Involved in the implementation of Source Control using Bitbucket, Source Tree and Eclipse.

Environment: SaleForce.com platform, Lightning Application, Wave Analytics, Sales cloud, JavaScript, HTML, Apex, Visual Force, Apex Explorer, SOQL, SOSL, Triggers, Custom Objects, Custom Tabs, Visualforce Controllers, Angular JS, Visualforce Components Workflow and Approvals, ETL, Git, BitBucket.

Confidential, Philadelphia, PA

Salesforce Developer

Responsibilities:

• Analyzed business needs, distinguish between needs and wants, identify gaps between business needs and standard application functionality.
• Interacted with various business user groups for gathering the requirements for salesforce.com CRM implementation.
• Designed, developed and deployed Apex Classes, Controller Classes, Extensions and Apex triggers, API integration for various functional needs in the application using the Eclipse IDE.
• Created the Marketing platform with customized APEX based business logic, Visualforce pages to capture leads via customized Web-to-Lead approaches
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Configured and customized sales cloud, service cloud Standard objects like Accounts, Contacts, Opportunities, Products, OpportunityLineItems, Leads, Campaign, Events, Tasks, Cases.
• Developed API Callouts & WSDL’S which host Client’s services and also developed the functionality to accept the request from other system and process the request.
• Extracted API Callouts & WSDL’S services, hosted by third party companies to perform an action by connecting to their respective repositories and sending the request on demand.
• Developed Visual Force Pages and used standard, Custom Controllers and controller extension Components, Advanced Search Functionality, Custom Objects, Analytic Snapshots, Tabs, Tags and Components.
• Developed and used JavaScript, CSS for performing validation and assigning style sheet to the visual force page and developed HTML to create Custom Email Templates inside Visual force page and under Communication templates section.
• Created Custom Objects and defined lookup and master-detail relationships on the objects. Also created junction objects to establish many-many connectivity among objects.
• Customized the Dashboards to the track usage for productivity and performance of business centers and their sales teams.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages
• Integrated the web services by generating the necessary stubs from the WSDL files for extracting the data from the home grown applications by using the home grown web services.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Integration of Application with Salesforce.com by usingSOAP web services APIand WebSphere Cast iron, SAP.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, field updates to implement business logic
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com Objects. Used it to read, extract, and load data from comma separated values (CSV) files.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.

Environment: SaleForce.com platform, Sales cloud, JavaScript, HTML, Apex, Visual Force, Apex Explorer, SOQL, SOSL, Triggers, Apex Data Loader, Custom Objects, Custom Tabs, Reports, Visualforce Controllers, Workflow and Approvals and Eclipse IDE, Git, BitBucket.

Confidential

Salesforce Developer

Responsibilities:

• Interacted with various business user groups for gathering the requirements for Salesforce.com implementation and documented the Business and Software Requirements.
• Analyzed change requests for existing applications and projects implementing new applications and creating process models, specifications, diagrams and charts to provide direction to the project teams.
• Understanding Integration scenarios, design to develop Apex/Visualforce according to the business requirements.
• Tracked the status of requirements throughout the project lifecycle, and redefining them as necessary communicating changes, enhancements and modifications to project managers, sponsors and other stakeholders.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.
• Involved in integration with Salesforce to Salesforce across global instances.
• Performed analysis and setup system for the integration to communicate between the 2 global instances.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Developed Permission Sets, Assignment rules, Escalation rules to enable proper routing of cases to the case team members.
• Design junction objects and implemented various advanced fields like Pick list, Custom Formula Fields, Field Dependencies, Validation Rules, Work Flows, sharing rules and Approval Processes for automated alerts, field updates, and Email generation according to application requirements.
• Created various Standard and Custom Reports / Dashboards (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Salesforce.com as a sales tool and configured various Reports and for different user profiles.
• Involved in the Data Transformation and Data Cleansing activities while transferring the data from the external system into salesforce.com using Apex Data Loader 2.0.
• Used Data Loader for insert, update and bulk import or export of data from Salesforce.com sObjects used it to read, extract, and load data from comma separated values (CSV) files.
• Resolved the Cases and support the team on urgent bases, implementation and working with real-time troubleshooting.
• Developed various Visualforce Pages, Apex Triggers to include extra functionality and wrote Apex Classes and Controller to provide functionality to the visual pages.
• Integration of Application with Salesforce.com by usingSOAP web services APIand WebSphere Cast iron, SAP.
• Worked on various AppExchange products according to the needs of the organization.
• Created a sync of contacts, email alerts, events and tasks between Salesforce to Outlook and Outlook to Salesforce successfully.
• FollowedScrum Agilemethodology for the iterative development of the application and participated in weekly Sprints, daily stand up meetings.

Environment: Saleforce.com platform, Apex Language, Visualforce (Pages, Component & Controllers), Salesforce.com Data Loader, Workflow & Approvals, Reports, Service Cloud, Oracle 10g, Custom Objects, Custom Tabs, Email Services, HTML, Java Script, Java, Web Services, WSDL, Sandbox, Eclipse IDE Plug-in, Oracle, Windows, Git, BitBucket.

Confidential

Salesforce Developer/Administrator

Responsibilities:

• Worked with functional leads to transform and develop new requirements into design, implementation.
• Designed, developed and deployed the Custom objects, Page layouts, Custom tabs, Components, Visual Force Pages, Apex classes & Triggers to suit to the needs of the application.
• Extensive experience in lead case management (Web-to-Lead, Email-to-Case).
• Experience working with Salesforce.com sandbox and production environments.
• Worked with Visual force Pages, Custom Controllers, Extension Controllers, Apex Coding, Apex Batches, Apex Web Services, App Exchange deployment, Apex Classes and Apex Triggers.
• Scheduling Apex jobs for processing large records.
• Created Custom Objects, Tabs, and Sharing Rules as per the business requirements.
• Designed junction objects and implemented various advanced fields like Pick list, Custom Formula Fields, Field Dependencies, Validation Rules, Work Flows, and Approval Processes for automated alerts, field updates, and Email generation leading to effective Web-to-Lead communication with customers and partner portals.
• Used SOQL & SOSL with in Governor Limits for data manipulation needs of the application using Force.com Explorer.
• Developed Apex Triggers, Apex Classes and Test Methods using proper controls & syntax and also experience in writing unit test cases.
• Worked on configuration, security and security controls aspects of Salesforce
• Worked on Record Types, Validation Rules, Triggers and Page Layouts.
• Integrated the SOAP and Rest based Web Services for extracting the data from external systems to display in the pages ofsalesforce.com.
• Provided support for ongoing Salesforce maintenance by reviewing trace logs, developing action plans and other administration services including periodic data cleansing, workflows and approvals.

Environment: Apex Language, Visual Force Pages, Data Loader, Workflow & Approvals, Custom Objects, Sandbox data loading, Eclipse IDE Plug-in, Service cloud, Force.com platform.

Confidential

Salesforce Developer/Admin

Responsibilities:

• Worked on various Standard objects, Custom Objects, Triggers, Classes, Pages, Reports and Dashboards.
• Designed, developed and deployed the Custom objects, Page layouts, Custom tabs, Components, VisualForce Pages to suit to the needs of the application.
• Designed, developed and deployed Apex Classes, Controller & Extension Classes to support VisualForce pages development, Test Classes for Unit testing and Apex Triggers for various functional needs in the application.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.
• Worked on force.com sites.
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.
• Created profiles and implemented Object and field level security to hide critical information on the profile users.
• Developed Custom Objects, Custom Reports and configured the Analytic Snapshots to dump the data on regular basis for the sales performance and lead generation statistics.
• Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports and for different user profiles based on the need in the organization.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Participated in the training sessions provided by the Salesforce team.

Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Components, Controllers & Extensions), Saledforce.com Data Loader, Apex Triggers, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, HTML, Java Script, SFDC Sandbox, Eclipse IDE Plug-in, Windows 7.

Confidential

SalesForce.com Admin & Developer

Responsibilities:

• Developed workflow, rules and triggers using Apex for updating Users based on location records.
• Administered applications and migrated code/data from different environments
• Administered and supported CRM application for 30 users in marketing, customer service and sales.
• Implemented dashboards as per business requirements.
• Developed Apex Triggers, Apex Classes and Test Methods and other queries.
• Configured users' roles, permissions and profiles as per business requirement.
• Used eclipse for development environment
• Maintained roles, profiles and user accounts.
• Developed dynamic visual force pages using JavaScript, Ajax toolkit and SOQL.
• Customized page layouts for standard and custom objects.

Environment: Force.com Platform, Salesforce Unlimited Edition, Custom/Standard Objects, Custom Tabs, Page Layouts, Force.com, SOQL/SOSL Queries, Workflow & Approvals, Visualforce Page, Controllers, Reports, Force.com Eclipse Plug-in, SalesForce.com sandbox data load, Email Services, Security Controls, HTML, Java Script, CSS.

Confidential

Java Developer

Responsibilities:

• Involved in the maintenance, development and production support for the cyber branch Loan Originating System Product.
• Involved in the requirement analysis, technical design, coding and unit testing for the new enhancements.
• Developed the Loan approval using credit rating from partner banks module.
• Interacting with client to define Business Requirements and scope of the project.
• Designed and developed the User Interface screens using HTML, CSS.
• Compiling and Running and Software.
• Executing Test cases and fixing bugs through Unit Testing.
• Generating daily progress reports.
• Extensive designing and development of JSP and XML.
• Wrote SQL queries to insert and update database.
• Developed applications dat connect using Web Services to download data from external data providers.
• Develop, maintain and enhance Core java based multi-threading proprietary Capital model application.
• Implemented the project using JSP and Servlets based tag libraries.
• Developed application by using Servlets and JSPs.
• Developed POJO classes and written the code for controllers to control the flow of the application.

Environment: Java, Servlets, JavaScript, HTML, Velocity, XML, CSS, JDBC, SQL server 2000.