SUMMARY

• Over 8+ years of IT experience in various stages of Software Development which includes 5+years of experience as Salesforce CRM Developer which involves Administrator, Development, Integration, communities and lightning like classic to lightning migration and lightning component development. 3 Years of experience on Java
• Good Knowledge and experience wif Salesforce CRM projects using Salesforce.com, Force.com.
• Experience in working wif Visualforce pages, Apex language.
• Has good experience in implementing Apex classes and Triggers, APIs, Visual Force, S - controls, SOQL, and SOSL.
• Involved in developing Salesforce Lightning Apps, Components.
• Experience working on Apex Batch Jobs, Scheduled Jobs.
• Expertise in APIs, REST API, SOAP API and BULK API.
• Worked on CRM Platform environment of SFDC Sales Cloud, Service Cloud modules.
• Hands on experience on creating Custom Objects, Tabs, Custom Fields, Validation Rules and Field-Level Dependencies.
• Proficiency in installing App Exchange applications. Experience in GITHUB as a version control system.
• Prepared Unit Test Cases using apex test classes and to fulfill the 75% of test cases for the development in Salesforce. Experienced in handling Production releases.
• Implemented Security and Sharing Rules at Object, Field, and Record Level for different users at different levels.
• Implemented various fields such as Picklist, Dependent Picklist, Multi-Picklist & Custom Formula Fields, Lookups, Junction Objects, and Master-Detail Relationships.
• Has experience on creating and using Process Builder, Workflows and Approval Processes.
• Has experience on generating Reports and Dashboard in Sales Force.
• Excellent noledge and experience at administrative tasks such as Creating Profiles, Roles and Permission Sets, Creating Relationships, Tasks and Events, Email Templates.
• Experience on Agile methodology and waterfall model.
• Experience working wif Force.com IDE Eclipse, Sublime.
• Strong Programming Skills in designing and implementation of multi-tier applications using Core Java, J2EE, JDBC, JSP, HTML/HTML5, JavaScript, JavaBeans, CSS, XML, and well versed wif Database Connectivity using JDBC API.
• Good understanding of Java/J2EE design patterns.
• Worked on creating database Tables, Views, Procedures, Triggers, Functions and Sequences.
• Experienced in handling XSD validated xml document request and responses.
• Excellent communication and presentation skills.
• Experience in building reusable UI components and pages wif Lightning component framework.
• Worked on Salesforce Lightning Components for building customized components replacing the existing ones.
• Maintenance of installed Managed Packages in Lightning using Apex.
• Involved in using Lightening, Process Builder and Workflows. Worked on customization of visual force to has Lightening Experience for desktop and mobile applications.
• Enabled Aura Framework, by adding Aura Attributes and Aura Handlers for Events to focus on Logic and Interactions in Lightning Applications.
• Has Knowledge on Control which CRM fields are displayed in JIRA Display data from multiple CRM records.
• Involved and implemented the data integration and migration by using Apex data loader, web based import wizards and Informatica ETL.
• Extensively worked in the complete life cycle of project development which includes end-end Implementations on Force.com platform.
• Experience on partner, custom portal, communities.
• Experience in deploying between the Production and Sandboxes by Force.com using different tools like changeset, ant tool.
• Highly motivated wif the ability to work TEMPeffectively in teams as well as independently.

TECHNICAL SKILLS

Salesforce Technologies: Apex Language, Apex Classes/Controllers, Test Classes, Apex Triggers, Visual Force (Pages, Component & Controllers), Standard objects, Workflow & Approvals, Sales Cloud, Apex Data Loader, AppExchange, Web Services, Reports, Dashboards, Force.com IDE, SOAP, POSTMAN, Eclipse, SOQL, SOSL, Custom objects, S-Controls, Analytic Snapshots, Sandbox development and Testing.

Salesforce Tools: Force.com Eclipse IDE Plug-in, Force.com Explorer, Offline Edition, Force.com Platform (Sandbox and Production), Data Loader

Programming Languages: Apex, Java, JavaScript, PL/SQL, SOQL, SOSL.

Web Technologies: HTML, XHTML, CSS, XML

Operating Systems: Windows 7/2003/XP, UNIX

Databases: SQL Server, MYSQL, Oracle 10g/9i, MS Access

Methodologies: SDLC, Agile

Tools: Eclipse, Apache Tomcat, MS Visio, Jmeter

Service Cloud: Cases, Solutions, Ideas, Customer Portal, Customer Self Service portal, web to case, email to case

PROFESSIONAL EXPERIENCE

Confidential, San Antonio, TX

Salesforce Lightning Developer

Responsibilities:

• Developed Lightning component framework include an out-of-the-box set of components, event-driven architecture, and a framework optimized for performance.
• Involved in various stages of Software Development Life Cycle (SDLC) in agile methodology. Strong implementation and rollout experience wif salesforce.com CRM (Sales cloud, Service cloud, Marketing cloud), Communities, Sites, and Force.com platform.
• Building of custom lightning components to display the list view of orders and an order detail page to handle the business logic.
• Using Community Builder create community pages for Dealers and used the SLDS for styles and apex classes for DML operations.
• Worked on custom implementations of community builder lightning components, java script buttons, lightning compatible VF pages, lightning components.
• Designed and developed SFA based Application on Force.com Platform in Salesforce.com environment wif Apex programming language at backend, Visual Force pages and Salesforce Lightning Experience as user interface.
• Configured Sales Force Automation (SFA) for Campaign management, Opportunity Management, Account and Contact Management, Data Quality Management.
• Implemented sales cloud, service cloud and marketing cloud using pardot.
• Automated marketing cloud using pardot like lead qualification, lead management and sending messages.
• Developed various Visualforce Pages, Apex Triggers to include extra functionality and wrote Apex Classes and Controller to provide functionality to the visual pages.
• Created Lightning Component tabs and visual force tabs.
• Created and Debugged Lightning Components, building wif Lightning App Builder and Visual force wif the new Lightning Design System.
• Created Custom Objects and fields for transactional and contractual information.
• Worked on customer portals and communities' administration. Created Custom Dashboards for community managers and recruiters home page and gave accessibility to dashboards for authorized people.
• Pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to custom objects.
• Created page layouts, search layouts to organize fields, custom links, related lists and other components on a record detail and edit pages. Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.
• Developed complex workflows and approval processes for automating business logic.
• Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports and for different user profiles based on the need in the organization.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Used SOQL & SOSL for data manipulation needs of the application using platform database objects.
• Worked wif admin team to create profiles and implemented Object and field level security to hide critical information on the profile users.
• Used Force.com developer toolkit including Apex Classes, Apex Triggers and Visualforce pages to develop custom business logic.
• Created Executive and other Dashboards using wave Analytics.
• Implemented Wave analytics and designed Wave dashboards, lenses and datasets.
• Implemented Salesforce Development Cycle covering Sales Cloud, Service Cloud, Marketing Cloud, Call Center, Chatter & App-exchange applications.
• Made new feature enhancements on Service cloud console view and developed some Visual force components.

Environment: Salesforce.com, Force.com, Data Loader, Apex Classes, Controllers, Triggers, Visualforce, Sales Cloud, Marketing Cloud, Service Cloud, Data Migration, Rest API, Soap API, Informatica, SOQL, SOSL, Communities, lightning compatible VF pages, Lightning(Components), Workflow & Approvals, Java Ant, Custom Reports, Dashboards, Oracle, Windows.

Confidential, Sunrise, FL

Salesforce Developer/Administrator

Responsibilities:

• Performed the roles of Salesforce.com Administrator / Implementer in the organization.
• Interacted wif various business team members to gather and document the requirements. Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Performed the detail analysis of functional and technical requirements, designed & deployed the custom objects. Created Many to Many relationships and created Junction objects to implement Roll-up Summary fields to aggregate data from child records on the parent.
• Development work is done using AGILE methodology wif strict budget and time lines.
• Worked wif standard Salesforce.com objects like Accounts, Contacts, Opportunity, Campaigns, Reports, and Dashboards.
• Enabled Chatter for the Organization and to TEMPeffectively communicate wif the users in the Organization.
• Organized Email Templates and Mail Merge Templates and was committed in doing the mail merge for various standard and custom objects.
• Implemented Service Cloud for customer service, including configuration of email to case, case assignment rules. Managed migration and release of Service Cloud.
• Implemented public access settings for sites, restricted login hours, and restricted login IP ranges on profiles.
• Build applications using the Eclipse IDE. Loaded the jQuery JS file as a Static Resource in Salesforce
• Customized the objects, Tabs using the Salesforce Lightening Experience as per the requirement
• Customized existing Visualforce to align wif Salesforce new Lightening UI experience.
• Involved in creating and customizing Apps, Objects, Tabs, Workflows, Reports, and Dashboards using lightening experience. Created Visual Force Pages using Lightening experience
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Integration of Sales cloud wif external information systems using SOAP API web services.
• Used @HTTP Get and @HTTP Post annotations for creation of restful Web service AP.
• Used GitHub, Jenkins for code migration from Personal Sandbox to Dev and used ANT tool to migrate from Dev to QA.
• Integrated wif external system using Web Services Callouts for cleansing the Address and save the data in the pages of salesforce.com and SOAP and REST based Web Services for extracting the data from external systems to display in the pages of salesforce.com.
• Used Apttus CPQ to configure price and quotes for the organization based on regional prices. Managed CPQ process from both SFDC opportunity and Excel.
• Executed SOQL queries in workbench and data loader to verify Product/Pricing staging data in SFDC/CPQ. Experience in Quote-to Cash tool, APTTUSCPQ and integration wif DocuSign.
• Worked wif Bootstrap to design the size of the Visualforce pages
• Extracted the Salesforce CRM information into BI Data Warehouse using Force.com API/Informatica to provide integration wif oracle financial information to perform advanced reporting and analysis.
• Deployed Salesforce components from Sandbox to other Sandboxes and Production instances using Force.com Migration tools (Ant based), Change Set and Eclipse IDE.

Environment: Salesforce.com, Apex Language, Triggers, SOQL, Visual Force, Change Set, CPQ, Service cloud, Sales cloud, Data Loader, Custom Objects, Workflows & Approvals, Email Services, Custom Tabs, HTML, CSS, Java Script, Web Services, WSDL, Sandbox, Eclipse IDE plug-in, Sharing Rules.

Confidential, Memphis, TN

Salesforce Developer

Responsibilities:

• Configured and gatheird requirement for the application to meet business requirements.
• Created accounts, tab, fields, and schema builders to define relationships.
• Involved in client-facing to get the requirement and will work wif different systems as well as guide customers to design phase.
• Implemented app-exchange applications.
• Designed and customized visual force pages using extension controllers, custom controllers and standard controllers.
• Designed and deployed custom tabs, validation rules, approval processes and auto-response rules for automating business logic.
• Integrated Apex wif External services by making callouts that used SOAP and WSDL
• Used Apex Data types, Variables, Expressions, Assignment statements, Conditional statements, Loops, SOSL an SOQL queries, locking statements, Transactional control and Exception statements to invoke Apex triggers
• Used Batch Apex to build an archiving solution that ran on a nightly basis, looking for records past a certain date and added them to the archive.
• Designed Visual Force pages for the reports and dashboards to grant access for specific group of users.
• Implemented Service Cloud solutions including Service Console, Customer Portal, Case Feed and Knowledge base.
• Involved in designing approval processes and creating visual workflows to automate field updates and new record creation.
• Expertise in working wif case management; configured web to case; implemented e-mail to case to convert incoming customer e-mail into cases in salesforce, configured the case assignment rule.
• Involve in creation of custom Web to lead forms and Campaign to lead forms.
• Create applications for payroll management in salesforce
• Responsible for Visual force pages that could be rendered as PDF's, build dashboard components and define email templates.
• Created case escalation rules to escalate cases automatically if they are not resolved wifin a certain period of time.
• Worked wif Approval processes that used Email Approvals and Parallel Approval steps.
• Created Salesforce communities for customers and partners.
• Used Process Visualizer to study Approval steps.
• Implemented minor enhancements on standard objects including Campaigns, Leads, Accounts, Contacts, Opportunities, Quotes, and Activities.
• Worked wif data migration using Salesforce data loader and import wizard.
• Worked wif Developer Sandbox and Force.com IDE to migrate written classes.
• Implemented Salesforce Chatter for internal users to share the deal information and status updated on various activities.

Environment: Eclipse IDE, Controllers, Visual Force Pages, Data Loader, Workflows, Triggers, Web Services API, Force.m Explorer

Confidential

Salesforce Administrator/Mid-Level Developer

Responsibilities:

• Interacted wif various business user groups for gathering the requirements for Salesforce implementation and documented the Business and Software Requirements.
• Managed security settings of the users.
• Created business rules to ensure the data integrity of the alignment data.
• Created automatic field updates via workflows.
• Created triggers to satisfy internal compliance requirement of stamping certain data on a call on submission.
• Created Visual Force Pages to override the standard functionality of New and Edit buttons.
• Loading data extracted from Siebel into salesforce.com as a part of the weekly and major alignment.
• Created profiles and implemented Object and field level security to hide critical information on the profile users.
• Created users, roles, territories, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.
• Interacted wif Business Team on day-to-day basis to translate the business requirement into functional requirements.
• Designed, and deployed the Custom objects, Entity-Relationship data model, validation rules on the objects and tabs, Page layouts, Custom tabs, Components, Visual Force Pages to suit to the needs of the application.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Used SOQL & SOSL for data manipulation needs of the application using platform database objects.
• Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization.
• Developed Custom Objects, Custom Reports and configured the Analytic Snapshots to dump the data on regular basis for the sales performance and lead generation statistics.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Automated weekly rep call reports of submitted, saved and planned calls.
• Automated weekly Synchronization report of the reps.
• Provided post-implementation support to assist end users in creating reports, dashboards and certain administration tasks including creating and maintaining user profiles and privileges.
• Created Department dashboards to provide Department Head's an overview of the reps monthly performance.
• Writing customized SOQL queries to extract the data pertaining to the calls made by the reps.
• Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports and for different user profiles.

Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Apex, Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Windows XP, Microsoft Access.

Confidential

Salesforce Administrator

Responsibilities:

• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to manage sharing access among different users.
• Configured Profiled-based IP address restrictions, Organization-wide IP address restrictions and Profile-based login hour restrictions.
• Managed tasks like unlocking/resetting passwords, modifying data and created ad hoc reports.
• Maintained language settings and advanced currency management.
• Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response Rules for automating business logic.
• Created workflow rules and defined related tasks, email alerts, and field updates.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages.
• Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.
• Used field level security along wif page layouts to manage access to certain fields.
• Integrated Microsoft Outlook wif Salesforce CRM which syncs email, calendar, tasks and reminders.
• Created custom Dashboards for manager’s home page and gave accessibility to dashboards for authorized people.
• Performed troubleshooting of user accounts using Login access.

Environment: SalesForce.com Platform, Visual Force Pages, Classes, Controller, Data Loader, Custom Objects, Email Services, Security Control & Windows.

Confidential

Java Developer

Responsibilities:

• Responsible from requirement gathering to design, development, testing and release.
• Responsible for creating the presentation logic which was implemented in JSP, CSS.
• Used Bugzilla for Task/issue tracking.
• Responsible for quality and fix of issues/bugs.
• JQuery was used for the client-side validations.
• Used EJB as the entry point of the service and also handles the transactions.
• Implemented Ajax calls in some places start background functionality, while user enters data.
• Responsible for creating tags for each release.
• Written procedures, functions, triggers and views.
• Used MVC framework for the development of multitier J2EE application.
• Used Web services (SOAP) for transmission of large blocks of XML data over HTTP.
• Design and Modify UI and adding functionality using HTML, JSP, JQuery, Javascript.
• Used tiles framework to design the JSP pages.
• Database design and SQL creation as needed in project development.

Environment: JSP, Servlets, EJB, Webservices, HTML, XML Beans, Java script, Maven, XMLSchemas, Weblogic 10.3, JUnit, Spring DAO SQL and Oracle