SUMMARY

• Around 12 years of Experience in Information Technology,7+ years of experience in ServiceNow on various products like ITSM, ITBM, ITOM, HRSD and GRC on implementation, installation, configuration, Analysis, Design, Development and deployment experience wif multiple versions of ServiceNow.
• Experience in design, modeling and integration and deployment of software solutions using Agile or Waterfall methodologies.
• Experience in building custom solutions/applications on ServiceNow platform while leveraging out of teh box capabilities and keeping teh design of teh application configurable for ease of maintenance.
• Experience in leading teh implementation team comprising of business analysts and developers, interfacing wif stakeholders at all levels, managing teh deliverables, representing both functional and technical discussions, proposing best practice solutions, articulating business/technical challenges, project risks and issues.
• Having a vast experience in implementing many types of ServiceNow integrations using REST/ SOAP based Inbound/Outbound, Database Integration (JDBC), Import Set, and Email integration.
• Expert level noledge in analyzing and translating business, functional and technical level requirements into architectural blue - prints that includes technology integration, determining system specifications and defining process, policy and standards.
• Expertise in continuous process improvement by leading teh development, implementation, and maintenance of standardized tools, templates, and processes across teh enterprise.
• Experience in service management function using ServiceNow Suit in ITIL frame work.
• Experienced in application design, development and maintenance, proposing solutions, configuration and administration of teh ServiceNow.
• ServiceNow experience of multiple versions includes San Diego, Rome, Quebec, Paris, Orlando, New York, Madrid, London, Kingston, Jakarta etc. Latest projects are on San Diego, Rome, Quebec version.
• Experience is configuring and customizing teh following ServiceNow modules:
• ITSM: Incident Management, Major Incident management, Problem Management, Change Management, SLA, Asset Management, Service Catalog, Service Portfolio Management, Reporting and CMDB
• ITBM: Project Portfolio Management, Release Management, Agile Development.
• HRSD: Case and Knowledge Management, Employee Service Centre and Employee Onboarding and Transitions.
• ITOM - Discovery and Event Management.
• GRC - Policy and compliance Management, Vendor Risk Management, Virtual Agent.
• Performance Analytics and Reports.
• Created and configured new Applications in ServiceNow and customized teh applications using Business Rules, Client Scripts, UI Actions, UI Policies, Script Includes, Data Policies, Data Dictionary, Access Control Lists External Data load using Transform maps, etc., as part of new application roll outs of Infrastructure/project Management.
• Experience in customizing an instance, importing users and configuring security wif Enterprise LDAP, MS Active Directory, AD Azure.
• Participated at various levels of customization in Incident management and Change Management, Service Request Management applications and Custom-built applications for various clients in different industry segment.
• Proficient working experience on on-going maintenance, upgrades and technical support to teh existing ServiceNow environments, applications and modules as well developing and implementing additional functionality and modules.
• Designed and Implemented more TEMPthan 450+ Service Requests Catalogs for multiple customers in ServiceNow. Experience in creating complex Service catalogs which involves integrations and automations
• Used ServiceNow platform feature “Flow Designer” and automated approvals, tasks, notifications, and record operations.
• Involved in Setting up Agent Workspace for agents, so that they can find, work on, and resolve issues efficiently.
• Profound noledge of CMDB and asset management services, business services and configuration item (CI) relationships.
• Worked on ServiceNow Discovery tool to identify IP-enabled configuration items (CIs), map their inter dependencies, and populate them in teh CMDB.
• Experience on Project Portfolio Management PPMmodule to view all teh related projects and application at teh same time and track their progress by Gantt charts. Also worked on demands in teh PPM module.

TECHNICAL SKILLS

Programming: C, C++, C#, Java, SQL, Swift, Unix, PL/SQL

ITSM Tools: ServiceNow (Madrid, London, Helsinki, Istanbul, Jakarta, Kingston), BMC Remedy, CA Service Manager.

Web Technologies: HTML, CSS, JavaScript, jQuery, Ajax, XML, PHP, JSON, Soap/Rest API’s, Angular JS, Jelly.

Database: Microsoft SQL Server, Confidential, MySQL

Other Technologies: Agile, Scrum, Design Patterns, ITIL, CSP, MVC, MapReduce, Android, Machine Learning, SSH, SNMP, PowerShell

Applications/Tools: Eclipse, ServiceNow, QTP, Crystal Reports, Android Studio, SQL Developer, Microsoft Visual Studio, MS Office, Vulnerabilitymanagement

PROFESSIONAL EXPERIENCE

Confidential, NY

ServiceNow Architect

Responsibilities:

• ITSM Configuration and Customization: Configured Incident, Problem, Change Management, Service Catalog and customized teh modules as per teh agreed functional specification.
• Implemented teh Major Incident Module and Change Management wif minor customizations.
• Implemented Problem Management Life cycle and integrated it wif Incident Management and Change Management.
• Implemented teh ServiceNow Service Desk Call module to create a call record and quickly capture basic information from a customer contact.
• Implemented teh ServiceNow Virtual Agent that is a conversational bot platform for providing user assistance through conversations wifin a messaging interface.
• Implemented teh ServiceNow Walkupto set up a contact channel to support both online check-in and onsite check-in to a pre-established walk-up service center.
• Implemented teh Agent Workspace for agents as a part of San Diego Upgrade, so that they can find, work on, and resolve issues efficiently.
• Created teh Functional Requirement Specification for teh customizations required for teh OOTB deviations.
• Drive teh implementation of ServiceNow Discovery (ITOM) including enabling teh discovery pre-requisites, discovery issues, security exceptions and ServiceNow CMDB class enhancement to adequately categorize configuration items.
• Design teh system of truth (CMDB) for all Configuration Items (CIs) required to deliver infrastructure services and their logical model, containing teh components of teh IT infrastructure and their associations
• Develop design specifications and procedures for auto discovery of data center components, scan schedule, data synchronization schedule wif CMDB, define identification, normalization, reconciliation and precedence procedures.
• Designed and developed 250+ Service Request Catalogs for Confidential that includes multiple complex catalogs along wif 3rd party integrations and automations.
• Conducted client workshops, requirement gatherings and created Functional Requirement Specs for customizations.
• Implemented Asset Management including integration wif end user discovery tool along wif Contract Management module.
• Developed an Asset management model from scratch and followed two different workflows for hardware devices and Software Procurement.
• Designed and Configured teh GRC/SecOps modules in ServiceNow as per teh best practice
• Has worked on Configuration of Policy and Compliance Module, Vendor Risk Management Module in ServiceNow.
• Worked wif Risk Management team to design and develop Business workflows for risk entry, validation, ranking, approval, and management of risk action’s projects.
• Developed and maintained GRC metric reports leveraging ServiceNow GRC product
• I was teh first line support for any issues related to Policy and Compliance Module, Vendor Risk Management, Contract Management.
• Integrated Agile wif PPM so that demand can be converted to Epic or enhancement and automate state changes.
• Configured ACL’s on table level and field level to make them editable only for users in different states using advanced scripting.
• Configured Service Level Agreements to define certain levels of service from both internal and external providers.
• Implemented automations for Various workflows like Server Build, Server Decommission, AD groups, Network Folders and ServiceNow Groups.
• Worked on REQ/RITM/SCTASK stage cleanup to meet new SLA standards and defined a process for Request Management.
• Handled a team of 4 Developers, 2 Admin, 4 Support staff, a Scrum Master and Business Analyst to design appropriate process solutions in ServiceNow.

Environment: s: ServiceNow (San Diego, Rome, Paris, Quebec), CMDB, Discovery Service Mapping (ITOM), Service Catalog, Incident Management, Configuration Management (ITCM) & Asset Management (ITAM), Change Management, vendor Management (ITBM) Change Management, LDAP, Release Management, Content management, Orchestration and service mapping.

Confidential, WA

ServiceNow Developer

Responsibilities:

• Interaction directly wif functional/process owners/customers/business analysts to understand teh business processes, new requirements and to clarify requirements and improve implementation.
• Following teh project life cycle methodology like Agile; defined under teh process framework, ensured that customer deadlines were met wifin Service Level Agreements.
• Developed solutions wifin ServiceNow from minor form/field changes to new custom applications.
• Document functional and user testing steps including automated tests for several custom applications.
• Troubleshoot and resolve code and functionality defects.
• Designing new Workflows and modifying teh existing workflows according to new requirements in an efficient manner to provide consistent functionality.
• Developed custom business applications.
• Migration of application from London to Madrid and handling teh TEST and Support process wif teh necessary fixes.
• Used ServiceNow platform feature “Flow Designer” and automated approvals, tasks, notifications, and record operations.
• Performs integrations and process automation using ServiceNow Orchestration.
• Worked on Glide AJAX and Glide Records for scripting and UI actions.
• ServiceNow applications implemented: Incident Management, Problem Management, Change Management, Configuration Management, Asset Management, Software Asset Management, Knowledge Management, Service Request, CMDB, and CMS, MID Server, Service Catalog, Discovery and integrations, experienced in Project Portfolio Management (ITBM).
• Created custom classes extending CMDB table and importing data into ServiceNow tables using Import sets and Transform maps
• Created transform maps to create bulk request when data loaded for different custom tables.
• Implemented New contract onboarding process as a specially checked application in ServiceNow.
• Facilitating rollout of new applications and modules in London.
• Deploying MID Servers for Discovery application, Defining and executing teh discovery schedules frequently and validating teh results.
• Designed many email templates by using html and jelly scripting and used them in notifications.
• Configured Email, inbound and outbound email actions and developed mail scripts to create incidents or requests.
• Utilized core development procedures like Business rules, Client scripts, Script includes, Notifications, email scripts to maintain integrity between different tables.
• Worked on RITM stage clean-up for request items to meet new SLA standards.
• Assist & maintained and updating existing applications and modules.
• Developed 170 new service catalog items and fix bugs in incident, problem and change management.
• Modify forms and catalog items to be compatible wif teh service portal framework.
• Created ACL, access roles and ACL scripts for scoped and Global applications.
• Worked on dictionary overrides, lookup data tables, ACL's.
• Integration of ServiceNow wif JIRA, Workday, SSO integration.
• Imported data from various data sources (FILE, JDBC) using import sets and transform maps.
• Communicated wif external web services using SOAP Messages and REST.
• Involved in LDAP integration wif ServiceNow for obtaining users and groups.
• Excellent noledge on code migration between various ServiceNow environments using Update Sets
• Worked on CMDB and populated teh CMDB by importing teh data of IT assets into teh system, centralizing teh information.
• Configured multiple forms for Asset module using Configuration Management Database.
• Pulling reports and scheduling teh reports as per teh client requirement. Creating database views to pull teh reports on variables, which are being used by catalog items.
• Working on order guides, to arrange them in sequential order to make teh user comfortable while raising a request.
• Imported Configuration Items (CI) from third party applications using import set tables.
• Created numerous metric definitions on various tables and created reports according to teh prerequisites.
• Defined and configured DISCOVERY schedules and Worked on DISCOVERY and set up mid servers and check for teh connectivity.
• Working on report, dashboard designing.
• Suggesting teh best practices of ServiceNow and ITIL processes across various business groups.
• Documented all implementations and best practices defined by teh team.

Environment: s: ServiceNow (Madrid), ServiceNow (London), CMDB, Discovery Service Mapping (ITOM), Service Catalog, Incident Management, Configuration Management (ITCM) & Asset Management (ITAM), Change Management, LDAP, Release Management, Content management, Orchestration and service mapping.

Confidential, Seattle WA

ServiceNow Developer/Business analyst

Responsibilities:

• Involved in gathering teh requirements from teh Business Team and creation of technical, functional specification documents.
• Contributed to teh architecture and technical aspects of teh ServiceNow implementation and operation project, independently making project related decisions, provides project status reports to project sponsor.
• Creating requirements documentation test plans, test cases and conducting of functional testing as needed. Engaging in planning and coordination of user acceptance testing as needed.
• Developing use cases, process diagrams and requirements documentation using stories and scrum tasks inServiceNow.
• Used ServiceNow platform feature “Flow Designer” and automated approvals, tasks, notifications, and record operations.
• Maintained teh integrity of theservice-nowtool across production and non-production environments. Updates & maintains a comprehensive testing protocol forService-nowrelated development and enhancements.
• Analysis, development and automation of various ITSM processes including Incident Management, Problem Management, Change Management, Asset Management, Service Request, Service Portals, Report, Gauges and Web Service Integration Along wif MID Server and Configuration Management.
• Worked on service Catalogs related to Firewall services.
• Implemented Service-Now customization including, but not limited to, Client Scripts, UI policies, UI Actions, Script Includes, Business Rules, workflow administration, report setup, and data imports and exports.
• ServiceNowapplication development including creation and configuration of Service Catalogs, Email Notifications, Data imports and exports and Reports.
• Worked on some major enhancements in Change module and application portfolio.
• Used Glide Record to retrieve and update data on different business conditions.
• Worked on UI scripts, Notifications, SLA workflows part of customizing teh SNOW.
• Created Buttons and context menus both on form and lists using UI actions.
• Configured chat functionality for Service Desk ticketing queue.
• Created notifications based on user requirements and configured inbound email actions to create incidents or requests.
• Developed solutions using JavaScript, Web Services, SOAP, and other web technologies to integrate ServiceNowwif internal, external systems and tools.
• Setup pre-clone exclusions and post-clone scripts. Performed periodic clone of non-production instances.
• Created transform maps both automatic field mapping and scripting.
• Worked on Asset Management and loaded teh data into it.
• Worked onServiceportalto create teh customized widget, pages, Iframes and OOB widgets.
• Creating Knowledge articles to document teh steps in creating teh catalog items.
• Involved in customizing teh forms for teh Incident, Change and Problem Management ITIL processes.
• Also involved in carrying out weekly releases, making sure teh updates are successfully moved to production wifout any issues.

Environment: s: ServiceNow (Kingston), CMDB, Discovery Service Mapping (ITOM), Service Catalog, Incident Management, Configuration Management (ITCM) & Asset Management (ITAM), Vendor Management (ITBM) Change Management, LDAP, Release Management, Content management, Orchestration and service mapping, HTLM5, CSS3, Java Script.

Confidential, Chicago, IL

ServiceNow ITOM Developer / Architect

Responsibilities:

• Involved in Designing, Development and Implementation of CMS (Content Management System) Web Site.
• Worked wif process owners and business stakeholders to translate business requirements into functional requirements wifin ServiceNow and proposing resolution and design suggestions.
• Planning and coordinating teh execution of Implementation along wif Technical/Business validations post every Maintenance/Major release in ServiceNow.
• Involved in tracking, managing and fixing teh Incidents, Problems or Changes related to Portal and sometimes Surf/Hi related issues.
• Created workflows for automating teh process of approvals between ServiceNow and SAP. Used Dynamic Approval rules to send teh approval to a person or a group.
• Facilitating rollout of new applications and modules.
• Involved in introducing Angular Plugin into ServiceNow and widely used it in creating teh front-end view of Portal.
• ServiceNow applications implemented: Incident Management, Problem Management, Change Management, Configuration Management, Asset Management, Software Asset Management, Knowledge Management, Service Request, CMDB, and CMS, MID Server, Service Catalog, Discovery and integrations, experienced in Project Portfolio Management (ITBM). Created transform maps both automatic field mapping and scripting.
• Created customized login pages, search pages wif drop down list in search bar.
• Configured and retrieved teh service catalog items from teh databases for user friendly in new CMS UI pages, UI actions.
• Used Transform maps to import Data to Configuration Management, managed product catalog to import teh configuration item records in ServiceNow. Data conditioning before an Import set and Transform Map is run.
• Involved in designing, development of Home Page, Place Order for Service Catalog, Knowledge base, create a service ticket, schedule a call from teh service desk and schedule a time for solving teh issues wif one to one personally.
• Develop anebondingintegration solution to accommodate all data types and relationships.
• Designed and developed teh application UI configuration wif Salesforce.
• Createdserviceportals as part ofcustomerservicemanagementand Creating custom login pages for eachserviceportal
• Implemented new applications like Notify andCustomerServiceManagement(CSM) inServiceNow.
• Build Reports, Gauges and Home Pages.
• Prepared comprehensive security report detailing identifications, risk description and recommendations for theVulnerabilities.
• Performed Patch management related tasks andVulnerabilityAssessment on various applications
• Worked on CMDB from teh scratch.Implemented Discovery from scratch and managed operations, installed MID Servers on remote desktops. Worked on Orchestration and service mapping.
• Created Workflows, Sub flows and Tables both on Fuji and Eureka. Managed inbound and outbound notifications in Fuji and Eureka.
• Created update sets for configuring in different instances i.e., temp, test, uat, dev and production instances.
• Change module, Incident module, problem module is updated on client’s feedback.
• Responsible for Access Control (ACL), security, minor enhancements such as form or Workflow configurations and UAT.
• Utilized Orchestration to extend workflows to interact wif systems and application code outside teh ServiceNow Instance. Created teh Orchestration workflows for On-Boarding and Off Boarding Users.
• Involved in cloning activities like raising teh request for cloning and excluding some tables to not come under cloning.
• Creating teh UI pages to use them in catalog items, Implemented-using UI scripts.
• As ITSM-ITOMProcess Consultant, to align teh global Functional and Technical Support Teams and Service Providers onto one IT Operations process framework.
• Align ITSM-ITOMand Business Process Improvement (BPM); identify potential gaps between teh process and teh capabilities of teh teams and tools, provide management sufficient analysis and recommendations to begin teh transformation and alignment.
• Configured Event Management (ITOM) by configuring Connector Instances and Connector Definitions.
• Knowledge Management/Document Management which contains SOPs for Incident Identification, Resolution, and Escalation Contacts etc. are maintained wif 100% availability of teh documents upon regular audits.
• Experience in developing strategies and identify teh type of noledge gaps that exist in current noledge base.
• Experience in developing appropriate workflows for noledge management and any variations based on type of noledge article.
• Experience in implementing Knowledge Management governance, version control, document audits and document usage policies.
• Develop and implement an enhanced noledge feedback process as well as submission process.
• Experience in implementing Knowledge Management governance, version control, document audits and document usage policies.
• Develop Document and Publish change management process and functions.
• Analyse change records to determine any trends or potential problems.
• Reviewing change requests for completeness and accuracy.
• Working wif service providers to schedule changes.
• Assisting in teh preparation, facilitation, documentation, and communication related to weekly and ad hoc change management meetings.
• Perform Root Cause Analysis.
• Investigation and follow-up for permanent fix of teh problem.
• Follow-up on tickets being raised regularly for re-occurring incidents.
• Providing training to new joiners in teh Team to train them on teh entire process and monitoring their transition.
• Maintain teh Quality of tickets by performing daily checks and audits.
• Generated weekly and monthly outage reports and provided to senior management.
• Developed and implemented various process improvements wifin teh team as per ITIL methods and practices.

Environment: s: ServiceNow (Jakarta), CMDB, Discovery Service Mapping, Service Catalog, Incident Management, Configuration Management (ITCM), Asset Management (ITAM), CustomerServiceManagement(CSM), Change Management, Release Management, Content management, ServiceNow (Helsinki, Istanbul), ETMS, Service Catalogs, Incident management, Problem Management, Knowledge Management.

Confidential, Boston

ServiceNow Developer / Admin

Responsibilities:

• Implemented teh configuration of various modules like Incident, Change, Release, Problem, Asset, and Configuration Management Modules.
• Design and implement business solutions on teh ServiceNow ITSM platform.
• Built, monitored and maintained enterprise systems integrations of ServiceNow (CRM, Jira, Splunk).
• Provided on-call support for infrastructure monitoring services on a scheduled rotational basis.
• Performed administrative responsibilities ServiceNow instances, including cloning, patching and upgrading.
• Involved in creating customizes Client Scripts and UI Policies.
• Involved in ServiceNow components such as Service Desk, Change Management, Incident Management, Asset Management, Problem Management, Knowledge Management, Mobility and Service Request Management.
• Implemented tasks that receives specifications from teh IT department and delivers a product/release that meets teh needs presented.
• Generated reports and managed tickets.
• Development of requirement integration components (SSO, LDAP, SOAP).
• User Interface - Configure and maintain Forms, Lists, Views, UI Policy, UI Scripts, UI Actions, View Rules, Welcome Page Content, Map Pages and other UI elements for ServiceNow modules.
• System Properties - My Company, UI, CSS, System, Email, Approval, LDAP, Application, Localization, Security, Users, and Groups.
• Involved in creating Business Rules, Client Scripts, Service Catalogs, and UI Scripts.
• Involved in loading, manipulating and maintaining data between ServiceNow and other systems.
• Maintained teh ServiceNow modules and software licensing functionality.
• Worked wif reporting and configuring service level agreements (SLAs).
• Developed ServiceNow applications, including modification to existing ITSM modules.
• Involved in Incident Management practices, techniques, and tools.
• Writing script includes invoking them in reference qualifiers or variable scripting.
• Integrating Service catalog module wif "Net cool" monitoring tool using Web Services and fixing teh issues, which come up while teh tolls are getting interacted.
• Created many scripts which includes Business rules (server-side code) and modified OOB.
• Performed Integrations wif WHTP Exporter, STRIPE, CRM, SSO, and SAP.Creation of Incidents and Service Requests for teh supported applications, first point analysis on tickets and assigning them to L2/L3/other service lines based on teh scope.
• Tracking of Incident from Opening to Closure, wif timely communication to business.
• Performed administrative responsibilities ServiceNow instances, including cloning, patching and upgrading.
• Involved in creating customizes Client Scripts and UI Policies.
• Incident Management and Problem Management activities.
• Performing and communicating Daily health checks to Management across Clients.
• Publishing new incidents in teh Problem Management report and updating teh same in Known Error Database and Root Cause Analysis report.

Environment: s: Service Desk, Change Management, Incident Management, Asset Management, Problem Management, Knowledge Management, Mobility and Service Request Management, Jira, Splunk.

Confidential

Change Coordinator

Responsibilities:

• Involved in Client meeting to gather Business requirements and getting clarifications to implement Business functionality in ITSM modules.
• Extensively worked on ITSM 8.x applications Incident Management, Problem Management, Change Management, and Knowledge Management.
• Configured Custom Notifications and Email Engine mailboxes and worked wif Approval configurations for Change Management and Knowledge Management.
• Loaded Foundation data and Transaction data by using Data Management tool and Migrated AR system work flow objects and data using Migrator tool and also Atrium Integrator.
• Involved in Gap analysis and server configurations in teh process of upgrading of Remedy ITSM 7.6v to ITSM 8.1v and involved in System Testing for making sure all existing and new functionalities are working as expected.
• Worked as an administrator for troubleshooting server issues by checking respective log files and troubleshooting issues wif approvals and notifications as end user request.
• Documented all customizations which are implemented in Incident and Change Management modules and Customizations in ITSM Notification engine.
• Worked on Service Level Management to configure different levels of Service targets and different milestones for Incident Management.
• Configuring S/W licenses contracts and S/W license certificates and configuring purchase requisitions in Asset Management.
• Involved in migration of definitions and data using Remedy Migrator 7.6/8.1, import and export tools, from development to acceptance and production system.
• Coordinated wif teh Project managing teams to set teh milestones and suggest teh Workload/Resource requirements along wif teh documentation needs. Provided technical input and assistance wif troubleshooting applications.

Environment: s: ITSM 8.x applications Incident Management, Problem Management, Change Management, and Knowledge Management, Atrium Integrator.

Confidential

ITIL Coordinator

Responsibilities:

• Installed and configured Remedy Change Management application.
• Worked on Common Request System, Problem Tracking, Time Tracking System, Remedy application projects.
• Created and maintained documentations such as Functional design documents, detailed design documents, data flow diagrams, data entity relationships documents for all teh internal projects.
• Extensively involved in creating Remedy Forms, Active Links, AL Guides, Filters, Filter Guides, and Escalations for work flow.
• Involved in installing and configuring Remedy Approval server and integrated wif our internal application by defining various roles and rules of teh approval server.
• Created various Crystal Reports such as Monthly reports, SLA Reports etc., on Demand as well as Scheduled reports.
• Extensively involved in teh customization of Remedy Helpdesk Application 5.6 for teh support centre department.

Environment: s: Remedy Change Management application, Common Request System, Problem Tracking, Time Tracking System, Remedy application projects, Remedy Forms, Active Links, AL Guides, Remedy Helpdesk Application 5.6.

Confidential

Software Developer

Responsibilities:

• Involved in teh complete SDLC software development life cycle of teh application from requirement gathering and analysis to testing and maintenance.
• Developed teh modules based on MVC Architecture.
• Developed UI using JavaScript, JSP, HTML and CSS for interactive cross browser functionality and complex user interface.
• Created business logic using servlets and session beans and deployed them on Apache Tomcat server.
• Created complex SQL Queries, PL/SQL Stored procedures and functions for backend.
• Prepared teh functional, design and test case specifications.
• Performed unit testing, system testing and integration testing.
• Developed unit test cases. Used JUnit for unit testing of teh application.
• Provided Technical support for production environments resolving teh issues, analysing teh defects, providing and implementing teh solution defects. Resolved more priority defects as per teh schedule.

Environment: s: Java, JSP, Servlets, Apache Tomcat, Confidential, JUnit, SQL