SENIOR BUSINESS ANALYST / PROJECT LEADER

Hands-on application development professional, business analyst, and support specialist with extensive experience enhancing corporate performance through skilled alignment of technical resources with organizational goals. Skilled business analyst with demonstrated skill assessing performance gaps, gathering requirements, and communicating with technical teams to assure on-time, on-target development of technical solutions. Proven history of managing key relationships and expectations as key technical liaison to client leadership. Knowledgeable in Salesforce Administration and Cloud Computing.

• Requirements Definition
• Product / UAT Testing
• Expectations Management
• Business & Technical Analysis
• Technical Documentation
• Process Automation
• Project Management
• UI Prototyping & Design
• Problem Solving
• Business Process Improvement
• Software Development Lifecycle
• Quality Assurance

PROFESSIONAL EXPERIENCE

Confidential,
New York, NY 2011-2012
Business Analyst
Provided expert planning, strategy, consulting, and guidance in developing and improving business applications, infrastructures, and in-house technical solutions. Communicated with stakeholders to establish requirements and parameters. Developed business and functional specifications. Collaborated with development teams in translating business requirements into functional solutions. Conducted system and UAT testing and assisted in resolving post-production issues.
Achievements:

• Improved team productivity by enhancing documentation processes and developing SharePoint site for IT team to archive project documents.
• Streamlined issue resolution by developing internal processes and documentation allowing for faster and more organized communication between end users and development team.
• Developed wireframe prototype using MS SketchFlow for key external website supporting new business initiative.

Confidential,
New York, NY 2010-2011
Business Analyst
Delivered mission-critical guidance in development of digital properties for corporate subsidiary. Defined scope and requirements in partnership with client company leadership. Developed business specifications. Oversaw all phases of website development and testing.

• Ensured on-time, on-budget completion to 100% client satisfaction.

Confidential, New York, NY 2007-2010
Senior Business Analyst
Played key role in implementing V3 System software designed to administer pensions for public, group, and Taft-Hartley clients. Developed scope and specifications through gap analysis and extensive communication with all stakeholders. Assisted in all phases of project development, including estimations, change requests, issue escalation, resource allocation, and emergency issue management. Conducted UAT planning and issue resolution; created test cases and scripts.
Achievements:

• Contributed significantly to reducing production issues from over 300 to less than 50 in less than 5 months.
• Ensured continued client satisfaction through development of high-quality product and consistent expectations management.
• Assisted in developing new PMO database through skilled definition and development of tools, standards, and practices supporting implementation of V3 benefits solution.
• Boosted team efficiency by 15% through skilled technical training and development of PMO database providing easy access to tools, documentation and processes.

Confidential,NY  1995-2007
Senior Technology Consultant ª 2005-2007
Delivered in-depth assistance to CA teams regarding optimal use, enhancement, and development of Ingres product as key member of Technology Integration team. Conducted comprehensive requirements analysis and developed design specifications. Developed best practices, resolved issues, and created tools and technical documentation. Served as technical communications liaison between CA teams, clients, and Ingres Corporation.
Achievements:

• Established highly efficient issue resolution process for Ingres Corporation through skilled management of scheduling, project monitoring and communications.
• Developed internal Support Group website expediting problem resolution for internal teams.

Support Engineer  1997-2005
Delivered expert technical support to customers in fast-paced and challenging tech support environment. Monitored overall issues to identify trends and areas of improvement. Trained technical team members. Developed test plans and documentation.
Achievements:

• Chosen to lead team of 8 in allocating tech support calls, monitoring team performance and reporting to management.
• Increased issue response time 20% through identification of key opportunities to streamline ticket queue system.
• Achieved consistent top 30% ranking for timely resolution of technical issues.
• Established reputation as go-to team member for highly complex and expedited issues.

QA Engineer  1995-1997
Recruited to serve as key member of Quality Assurance team, playing integral role in testing products and reporting performance-related issues to executive-level leadership. Wrote test plans and reviewed documentation.
Achievements:

• Introduced implementation benchmarks enabling development group to identify problem areas.
• Enhanced group productivity by improving key processes and documentation.
• Met or exceeded turnover targets on a consistent basis.

EDUCATION

MBA in Information Systems, Confidential,

MS in Computer Science, Confidential,

BS in Physics, Chemistry & Math, Confidential,

CERTIFICATIONS

Project Management Professional (PMP)
CloudU Certificate – Cloud Computing Certification from Rackspace Hosting

TECHNICAL SKILLS

Languages/Methodologies: Java, SQL, HTML, CSS, RUP, UML, Agile, SDLC, Cloud Computing
Operating Systems: Windows, UNIX (HPUX, Solaris, AIX), Linux
Software: MS Office, Visio, MS Project, Oracle, Ingres RDBMS SharePoint, MS SketchFlow, 
Salesforce Administration