OBJECTIVE

• To obtain a position that will utilize my skills as a Senior Business Architect/Analyst as well as enhance my technical skills.
• OVERVIEW 14 years of experience testing, writing requirements and analyzing software in WEB and Client /Server environments
• Serves as the Pega PRPC Subject Matter Expert
• Black Box Testing - Regression, Integration and User Acceptance Testing Serve as Site and System Administrator of Quality Center 10.0 and Quick Test Professional 10.0 QTP
• Serve as liaison between clients, development staff and the CoE
• Train and support end users on developed applications

SKILLS

Operating Systems: Windows 95/98, NT 4.0, XP, Windows 2000, Solaris and UNIX Databases and Tools: Oracle, Sybase, SQL, SQL Plus, SQL Navigator, Access and Power Builder Software: PEGA Workflow Manager WFM PEGA Rules Process Commander PRPC V5.2, 5.4 SP2 and 6.1, Project Management Framework PMF , Caliber, Mercury Quality Center Test Director , Remedy, Clientele, JIRA, LoadRunner, WinRunner, Requisite Pro, Test Manager, Visual Studio, BASYS, Front Page, Microsoft Word, Excel, Power Point, Project, Visio,Adobe Acrobat 4.0, Internet Explorer, and Netscape Types of Applications - Health Care Health Care Management, Pharmaceuticals, Medicaid/ Medicare Benefits, Financials Finance Credit Card, Student Loans and Mortgages , Navigational Systems, US Army MOS Systems , Scheduling Systems, Retiree Drug Subsidy Program, Early Retiree Reinsurance Program and Customer Service Systems

Tested and Analyzed Applications Developed in: ASP, C, C , HTML, Java, Perl, VB, and XML

EXPERIENCE

Confidential

Senior Business Architect

• Served as the Lead Pega Rules Process Commander Business Architect/Analyst
• Instrumental in the Agile Lifecycle including Inception, Elaboration, Construction, and Transition
• Gathered requirements for business processes for new and existing functionality being implemented
• Identified and Creates Atomic Use Cases
• Created and maintained the product and sprint backlog in PMF application
• Served as a liaison between the internal and external business communities
• Served as a liaison between on-shore and off-shore resources
• Created and maintains Reports for End User Report Generation
• Ensured requirements and code adhered to the Center of Excellence CoE guidelines
• Created Visio flows to show process and data flows
• Analyzed requirements throughout the software development lifecycle
• Prototyped screens for elaboration sessions with developers and end users
• Translated business requirements into functional specifications for the external community
• Managed changes to functional specifications for the end users, and educates the trainers on newly implemented processes
• Documented existing and new processes in order to evaluate and define new development solutions and implementation processes

Confidential

Senior Business Architect

• Served as the Lead Pega Rules Process Commander Business Architect/Annalyst
• Gathered requirements for business processes for new and existing functionality being implemented
• Identified and Created Atomic Use Cases
• Created and maintained Reports for End User Report Generation
• Ensured requirements and code adheres to the Center of Excellence CoE guidelines
• Created and maintains flows for application
• Analyzed of requirements throughout the software development lifecycle
• Prototyped screens for elaboration sessions with developers and end users
• Served as a liaison between the internal and external business communities
• Translated business requirements into functional specifications for the external community
• Managed changes to functional specifications for the end users, and educate the trainers on newly implemented processes
• Documented existing and new processes in order to evaluate and define new development solutions and implementation processes
• Created Visio flows to show process and data flows

Confidential

Senior Functional / Business Analyst

• Served as the Lead Pega Rules Process Commander Subject Matter Expert
• Instrumental in the Agile Lifecycle including Inception, Elaboration, Construction, and Transition
• Created and maintain the Application Profiler
• Gathered requirements for business processes for new and existing functionality being implemented
• Identified and Create Atomic Use Cases
• Created and maintain Reports for End User Report Generation
• Ensured requirements and code adheres to the Center of Excellence CoE guidelines
• Created and maintaining flows for application
• Analyzed of requirements throughout the software development lifecycle
• Prototyped screens for elaboration sessions with developers and end users
• Served as a liaison between the internal and external business communities as well as the development team
• Translated business requirements into functional specifications for the external community
• Managed changes to functional specifications for the end users, and educate the end users on newly implemented processes
• Documented existing and new processes in order to evaluate and define new development solutions and implementation processes
• Supported several applications that integrate with Pega
• Created Visio flows to show process and data flows
• Served as Site and System Administrator of Quality Center 10.0 and Quick Test Professional 10.0 QTP
• Created and implement procedures for the use of Quality Center
• Implemented Quality Center across multiple project/teams within the ViPS/GDIT organization
• Handled all of the purchasing and upgrades for Quality Center, Quick Test Pro QTP and LoadRunner
• Tracked ongoing status of work in progress
• Created test plans, test cases, test procedures and track defects for several of the company's development initiatives
• Worked with Development Team in the Quality Assurance component of the software development life cycle
• Performed SQL querying and data manipulation for specific test criteria
• Created traceability matrixes to map requirements, test cases and test scripts

Confidential

Business Support Analyst III

• Served as Site and System Administrator of Quality Center 9.2 and Quick Test Professional 9.2 QTP
• Created and implemented procedures for the use of Quality Center
• Created test plans, test cases, test procedures and track defects
• Performed SQL querying and data manipulation for specific test criteria
• Created traceability matrixes to map requirements, test cases and test scripts
• Primary duties involved testing web site for the RDS CMS Drug Subsidy Program and the PEGA Workflow Manager
• Developed test plans and scripts for documentation of the testing procedures
• Conducted tests to determine the functionality, usability, and logic of the site
• Tested the integrity of the data in the database produced by the web site
• Tested the usability and functionality of informational sites such as the online user guides
• Worked closely with web development team members to resolve problems/issues uncovered during testing process
• Documented all issues that occurred in the development stage
• Served as technical support for on-line enrollment

Confidential

Computer Systems Analyst

• Created and implemented procedures for the Global Validation Process for the SSA Unified Measurement System SUMS and Managerial Cost Accountability System MCAS development project as it pertains to Disability, Medicare, Earnings and Enumerations
• Created and implemented procedures for the use of TestDirector Quality Center
• Created the validation plans for the Continuous Work History Sample CWHS development project
• Planning and analysis of technical documents
• Tracked ongoing status of work in progress
• Prepare formal requirements analysis during the full life cycle

Confidential

Lead Senior Software Analyst

• Created test plans, test cases, test procedures and track defects for several of the companies development initiatives
• Worked with Development Team in the Quality Assurance component of the software development life cycle
• Served as liaison between System Architect and Development addressing missed and vague requirements
• Performed SQL querying and data manipulation for specific test criteria
• Tested OSRx application requirements for functionality and validity
• Created traceability matrixes to map requirements, test cases and test scripts

Confidential

Software Test Analyst

• Worked with Development Team in the Quality Assurance component of the software development life cycle
• Served as a liaison between representatives from Credit Policy and Lending Operations departments to ensure that the software is developed according to the specified requirements
• Prepared test scripts, test cases, detailed reports of problems detected during testing, and problem resolution reports
• Maintained Test Director for specific testing assignments
• Created a traceability matrix to map requirements, test cases and test scripts

Confidential

Senior Software Analyst

• Tested software using Mainframe OS390, DB2v7 in a financial services environment
• Performed SQL querying and data manipulation in DB2
• Read and analyzed code to perform back end data validation
• Gathered and extracted requirements from User Requirements
• Prepared test plans, test approach, test cases and scenarios, using Test Director 7.6
• Mapped requirements to test cases
• Performed system, functional and regression testing
• Executed tests and documented defects in Test Director
• Worked with business developers and business analyst to resolve issues

Confidential

Software Engineer

• Worked with Software Engineering Team and Management in the Quality Assurance component of application development life cycle.
• Served as a liaison between representatives from other departments to develop and maintain a test environment that can be used to test the latest product/feature releases.
• Tested software using XP and Windows 2000 operating systems.
• Assisted PD Engineers with product/feature development.
• Assisted PD Engineers with product/feature debugging.
• Participated in the software design process to accurately execute test cases within the allotted time frame.
• Developed and maintain an appropriate test environment for use during testing.
• Worked with Software Engineers to fix software bugs.
• Identified, resolved, and proactively communicate potential problems to Software Development team.

Confidential

Quality Assurance Tester

• Supported system enhancements/development initiatives, utilizing established systems test methodologies and standards.
• Cultivated partnerships with business partners within Fannie Mae to ensure effective working relationships.
• Gathered requirements for LASER systems and acceptance testing.
• Tested software using XP and Windows 2000 operating systems.
• Tested software in UNIX environment running on a SUN platform.
• Prepared business/functional requirements, wrote test scripts, test cases.
• Documented error detected during the testing process.
• Evaluated automated test tools.
• Completed thorough systems testing and achieve on-time implementation of all new initiatives and enhancements.
• Developed test plan, created test conditions, generated expected results, performed data set up, checked test results and documented problems.

Confidential

Lead Quality Assurance Specialist

• Researched to support analysis of management and operational requirements of large organizations to incorporate new requirements.
• Tested software in a UNIX environment with Powerbuilder front-end.
• Served as liaison for the design staff of new systems to implement new requirements.
• Researched area of new web development component of system.
• Implemented testing procedures to ensure adherence to software design specifications and functional requirements for the system.
• Performed system, batch, and integration testing.
• Checked all areas of system functions and modules to ensure compliance to performance requirements.

Confidential

Quality Assurance Analyst

• Tested web sites used for student scheduling and pre- test evaluation.
• Determined the overall approach and scope of testing assignments.
• Created documentation associated with the deployment of software, including that required for change control processes.
• Analyzed business and system requirements for new systems or enhancements to existing systems.
• Tested software in Windows environment.
• Created and modify test scripts with expected results for use in component and system testing.
• Maintained Test Director for specific testing assignments.
• Executed software tests according to testing plans and scripts.

Confidential

Lead Quality Assurance Tester

• Primary duties involved testing web site used for online enrollment of health benefits.
• Developed test plans and scripts for documentation of the testing procedures.
• Conducted tests to determine the functionality, usability, and logic of the site.
• Tested the integrity of the data in the databases and BASYS produced by the web site.
• Tested the usability and functionality of informational sites such as the online user guides.
• Worked closely with web development team members to resolve problems/issues uncovered during testing process.
• Documented all issues that occurred in the development stage.
• Served as technical support for on-line enrollment.
• Gathered requirements for web development team.
• Tested IVR lines for assurance of functionality and data integrity.

Confidential

Quality Assurance Tester

• Facilitation and development of Y2K test plans complete with test scenarios, test scripts, test cases, and expected results for several midrange and client server applications for century compliance.
• Primary duties involved the analysis of COTS software for Y2K testing
• Advanced date testing using file augmentation using real-time data. Implementation of testing according to test plans.
• COTS software was tested on the Window NT 4.0 platform with Checkpoint Firewalls for century compliance
• Tested COTS software used to interface with Web Site.
• Developed system acceptability test cases with predetermined results to ensure date field expansion including century rollover.
• Created and made modifications to existing test data by using insurance companies software applications.

Confidential

Quality Assurance Tester

• Supported Developers and Programmers in day to day activities.
• Duties included Regression Testing: making sure that Y2K data has not changed system data by validating using standalone system and network system.
• Acceptance Testing: tested the system on a UNIX platform to ensure that it met the stated business requirements and that it operated within the defined business constraints.
• Created test plans, cases and data for the purpose of program functionality verification. Ran program GETS Helpdesk.
• Developed and maintain Access database to track and report on massive client database issues.
• Provided graphical support such as designing documentation booklets, binder covers, and presentations for use of training end users on software.
• Trained end-users on GETS Helpdesk