PROFESSIONAL EXPERIENCE

Confidential

Business/Data Analyst

Responsibilities:

• Performed Analysis on Medicaid billing reports for South Carolina School districts
• Worked with business owners and development to create BRD's
• Utilized Business Objects for the creation of claim/billing reports.
• Assisted development and QA teams with testing on new feature functionality
• Interfaced with customers for bug reporting/resolution communicated with developers through JIRA.
• Prepared status reports for clients
• Assisted with preparation of other written reports, major deliverables, and other materials for clients

Confidential, Gainesville, Florida

Business Analyst/Report Writer

Responsibilities:

• Developed clinical and non - clinical SQL reports for analytical reportingin SQL server
• Developed Customized Crystal Reports for Inpatient, Willow, Ambulatory reporting
• Tested and validated Clarity/ RWB reports
• Monitored reporting queue and distributed work to team
• Responsible for responding to change requests and incidents for the reporting team
• Involved in gathering requirements from physicians, nurse groups and higher management.
• Responsible for full cycle management of Business Objects/Clarity Reports: Gathering requirements, analysis, build, testing and implementation of all delivered reports
• Worked with different groups in the organization to collaborate on cross functional reports
• Prepared issue report and status updates to Management team
• Developed reporting workbench reports and modified Report Workbench Templates
• Educated Customers on how to use and run Clarity reportsas well as how to set up reports in Reporting Workbench
• Responded to any Ad Hoc data needs for end users
• Mentored junior report writers on reporting tasks and work related issues
• Analyzed data based upon key performance indicators which include: Quality metrics, Score Cards

Confidential, Alachua, Florida

Business Analyst/Implementation Lead

Responsibilities:

• Identified tasks, resource requirements and timeframes for rollout of new version for Intergy product
• Served as point of contact for project communications and escalation of project issues
• Tracked and monitored issues throughout pilot to ensure a timely resolution and product quality using SharePoint
• Prepared issue report and status updates to Management team
• Conducted weekly project team meetings to facilitate cross-department coordination
• Developed test scripts and validated test results in Quality Center
• Executed test scripts in Quality center using detailed system/business requirements.
• Assisted Training and Documentation teams in rollout plan for the delivery of client deliverables
• Traveled on site to facilitate upgrades with clients during the beta phase
• Worked with clients to document enhancement requests for future versions
• Managed, planned and organized UATsessions with Business Teams
• Triaged and tracked issues/defects/bugs found business users during UAT
• Provided timely and meaningful updates to the business and management
• Served as support in responding to and diagnosing production support problems
• Interacted effectively with internal customers to conduct necessary research to resolve issues
• Ensured documentation standards and procedures for operations were in place.
• Actively evaluated opportunities for process improvement.
• Logged and tracked calls using Siebel and maintained history records and related problem documentation
• Revised user training manuals and procedures for RMS
• Ensured that the RMS Auto Upgrade process operated effectively and efficiently
• Created technical documentation and defined process flows in Visio
• Monitored and facilitated the resolution of all production issues, all the way to a root cause analysis
• Provided training to internal users on RMS software and Auto Upgrade process
• Responsible for creating ad-hoc reports and for management using Crystal Reports and Excel - Pivot Tables, Bar Graphs and Charts

Confidential, San Jose, California

Data Reporting Analyst

Responsibilities:

• Responsible for producing, validating and distributing weekly, monthly and quarterly reports to executive management, development teams and sales organization
• Analyzed, developed, tested and documented ad-hoc reports for management using Brio Query and SQL
• Provided strong customer service investigation and resolved questions regarding any reports produced
• Worked with IT to resolve system issues
• Ensured that client account data was updated, reconciled and available for clients on a timely basis
• Reconciled client data accounts and transactions
• Interacted with operational representatives, experts and technology analyst to gain understanding of their needs.
• Responsible for identifying and resolving customer data issues in a timely manner
• Responsible for requirements gathering and analysis for immediate and future needs of reporting
• Created, Modified and Scheduled Reports to run in Brio Portal
• Acted as an in-house consultant to analyze existing processes
• Worked closely with other groups to ensure that reporting strategies supported and integrated with the corporate-wide reporting objectives

Confidential, California

Senior Associate QA Developer

Responsibilities:

• Tested Learning Solutions to ensure that new features and existing functionality followed functional design specifications
• Set up testing environments on different platforms; Worked on Oracle, Sybase, MSSQL, and Informix platforms
• Automated test cases using Rational Robot
• Modified and debugged existing manual test plans to work with current releases of the software
• Automated manual test scripts for three different modules - Enrollment Services, Student Financials and Financial Aid
• Worked with analysts and developers to troubleshoot bugs
• Reported defects in system, integration and regression testing phases
• Developed manual test plans for different modules

Confidential, Milpitas, California

Programmer/Analyst

Responsibilities:

• Responsible for establishing and maintaining collaborative relationships with internal management/customers to understand specific business goals and objectives
• Assisted in designing customer service mart
• Developed and maintained data model for the data warehouse
• Assisted in preparing documentation for data warehouse
• Performed regression, functional, integration and system testing
• Worked with customer service management to obtain requirement agreement on key business information requirements
• Served as a business information liaison between customer service management and information management
• Provided individual, team, and department performance reports
• Maintained and developed information databases required to support reporting and analysis services offered
• Worked with Oracle database, SQL and Brio Query
• Responsible for facilitating responses to requests for information (including ad hoc requests) on user or system utilization
• Trained clients on the design of data warehouse for use of ad hoc queries