SUMMARY

• 8 Years of hands on experience in Software Development and 5+ years of hands on experience on Salesforce Developer & Administration with domain experience including analysis, requirement gathering, design, developer, enhancements, testing, deployment and maintenance of standalone object - oriented enterprise applications.
• Good experience in developing Salesforce Lightning Apps, Components, Controllers and Events.
• Experience with SDLC process in agile methodology. Strong implementation and rollout experience withSalesforce.com CRM, Communities, Sites and Force.com platform.
• Extensive administrative experience in designing custom and junction objects, look-up and master-detail relationships, pick lists, custom fields, page layouts and custom tabs.
• Experience in creating, maintaining and enhancing visual flows, workflows, approval processes, formula fields, validation rules, field dependencies, automated alerts, and field updates according to application requirements.
• Knowledge of configuration and maintenance of security settings such as implementing organization wide defaults, role hierarchies, criteria/ owner based sharing rules, profiles and permissions, setting login hour, and IP ranges in compliance with organizational needs.
• Worked extensively on variousSalesforce com standard objects like Accounts, Contacts, Opportunities, Products, Cases, Leads and Campaigns.
• Worked on buildingSalesforcestandard/custom report types, Reports and Dashboards across various objects for different business groups.
• Performed data analysis for data migration, integration toSalesforcefrom other data bases and performed Data migration using Data Loader, Import/ Export Wizard.
• Experience in obtaining data from external systems using Salesforce Connect. Experience inSalesforce.com MVC architecture, designed and developedSalesforcecustomizations using Apex Classes, Triggers and Visual force pages with Standard, Custom, and Extension controllers.
• Worked on developing rich user interfaces using Visual force pages with standard components, CSS, JavaScript, JSON and jQuery and developed Custom Visual Force Components.
• Strong experience in writing/manipulatingSalesforce.com platform data using SOQL, SOSL queries and worked with large data volume manipulations.
• Worked withSalesforceProcess Builder and consolidated existing workflow rules with process builder.
• Good experience in integrating external applications withSalesforce.com both Inbound and Outbound by writing Apex SOAP and REST Web Services and Apex Callouts.
• Good working experience with Eclipse IDE, Force.com Plug-in, Developerconsole and Force.com Explorer environment.
• Strong experience in deployingSalesforcecomponents across various sandbox and production instance using Change Sets, Force.com Migration tool and Eclipse.
• Experience automating standard business processes utilizing declarative and programmatic skills.
• Used JIRA Agile for project management and bug tracking. Always willing to learn new skills to improve efficiency and increase knowledge base.

TECHNICAL SKILLS

Salesforce.com: Apex Language, Apex Trigger, Apex Class & Apex, Visual force (Page, Component & Controllers), Email template, formula, User Management, Data Management, Domain Management, Workbench, sales cloud, service cloud

Force.com tools: Apex Data Loader, ETL Data Extraction, Force.com Apex Explorer, Force.com Migration Tool, Force.com Excel Connector and Force.com Eclipse IDE Plug-in.

Custom Integration and Management tools: Jitterbit, Mulesoft Anypoint Platform(ESB),Outbound Messages, Workflow & Approvals, Field updates, Reports, Custom Objects, Settings, Labels and Tabs, Security Controls, Communication Templates, AppExchange Package & Custom Application and Sandbox Data Loading, MS Visio, JIRA, GIT

Relational DB: SOQL, SOSL

Web Technologies: JSP, JDBC, XML, DTD, HTML, DHTML, CSS, JSON, jQuery, JavaScript, AJAX

Programming Languages: Java/J2EE, C, C++, SQL, PL/SQL, .NET

Web Services: SOAP, Restful

IDE’s: Eclipse, Net Beans

Databases: Oracle 10g/11g/12c, MySQL

PROFESSIONAL EXPERIENCE

Confidential, AUSTIN, TX

Sr. Salesforce Developer/Administrator

Responsibilities:

• Developed various Visualforce Pages, Apex Triggers to include extra functionality and wrote Apex Classes and Controller to provide functionality to the visual pages.
• Implemented SFDC Integration using REST/SOAP Web Service API'S. Integrated the SOAP/REST API based Web Services on Demand for extracting the data from external systems.
• Created custom Report types and Dashboards so that users can generate reports and visualize data on dashboards.
• Worked on customer portals and communities' administration. Created Custom Dashboards for community managers and recruiters home page and gave accessibility to dashboards for authorized people.
• Developed Lightning components and Lightning apps to provide better and more interactive interfaces to end users, which help in sales enhancements
• Added Lightning Component to Lightning Pages and Record Pages. Have worked on Apex classes, Visualforce Pages, Controller classes and Apex Triggers for various functional needs in the application.
• Created Visualforce pages for custom login and configuration of communities. Configured Salesforce.com to meet business requirements - including fields, page layouts, workflows, approvals and validation rules.
• Used SOQL and SOSL for querying the objects. Created many Email Templates and Mail Merge Templates and was involved in doing the mail merge for different standard and custom objects.
• Gathered business requirements by communicating with user team and trained team on how to efficiently utilize the system.
• Worked with various salesforce.com objects Account, Contact, Leads, Opportunity, Cases, Order standard objects.
• Written SOQL, SOSL query language necessary for the application in Apex Classes and Triggers.
• Developed Visualforce pages using components like Action Function, Page Block, Input Field, Action Support, Data Table, Data list, Command Link and Command Button.
• Performed Salesforce.com configuration activities creating Users, Roles, Profiles, Organization Wide Defaults, Permission Sets, Public Groups and Queues.
• Used Salesforce Connect to access product information stored on an external system.
• Developed complex validation rules, formula fields according to the application requirements. Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Designed Workflow rules, Approval process and its associated actions like time triggered tasks, email alerts, field updates to implement the business logic.
• Develop training materials and providing training to End Users/Clients.
• Implemented Email to Case functionality to track tickets/requests.
• Created new User Accounts and assigned Profiles as per their Role Hierarchy.
• Defined Org wide default to restrict access from users.
• Defined Lookup and master-detail relationships on the objects and created junction objects to establish connectivityamong objects.
• Knowledge in SOQL and SOSL with good understanding of Governor Limits for data manipulation needs of the applicationusing platform database objects.
• Mass data Management using Data Loader to insert, update, and delete data fromSalesforce.com Objects. Used it to read,extract, and load data from comma separated values (CSV) files.
• Used Force.com IDE for development of Visual Force Pages, Apex classes, Triggers and debugging and analyzing logs.
• Used SOAP based Apex Web Services to send/update data from Salesforce to an external order tracking system.
• Performed Apex Callouts from Salesforceto the same external system to get tracking information of an order.
• Deployed application from Sandbox to Production environments using Change Set, Eclipse and Force.com Migration tool.

Environment: Salesforce.com, Apex, Visualforce (Pages, Component & Controllers), Lightning (components and controllers), EST integration, Communities, REST/SOAP API Web Services, Pages, HTML, Java Script, Workflow & Approvals, Reports, Ajax, JQuery, Custom Objects, Custom Tabs, Salesforce DX, Data Migration, SOQL, SOSL, AURA.

Confidential, MI

Sr. Salesforce Developer

Responsibilities:

• Involved in salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Closely worked with other salesforce.com consultants while implementing the solutions for the needs of organization.
• Agile methodologies (SCRUM) was implemented that includes daily scrum with team.
• Created record types and assigned page layouts based on the profile to the record type.
• Developed Reports and Dashboards for various business users on Opportunities, Cases and Accounts.
• Worked on importing existing information into Salesforce Knowledge.
• Created User profiles with the appropriate User permissions and then assign to User profiles.
• Worked on Search Highlights and Snippets, Synonyms, prompted terms, topics, and Keywords from cases to improve article search.
• Implemented 1 Sales Cloud mobile app with front endAngular.JS and back endSalesforce.com.
• Hands on experience on Apex,Angular.JS, Informatica cloud.
• Worked on deploying salesforce components across various sandbox to production instances by using ANT Migration Tool.
• Deployed application from sandbox to different other sandbox as well as into production environment using change set, Eclipse and Force.com Migration tool.
• Created custom objects and defined lookup and master-detail relationship on the objects. Also created junction objects to establish connectively among objects.
• Integration experience on salesforce.com using Apex language (Classes, Triggers and controllers), Web services, Visualforce Pages, Components, Tabs, Custom Objects, Reports, Analytic snapshots and dashboards.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts and field updates to implement business logic.
• Worked with end users and business analysts for requirement gathering, analysis and provided design inputs.
• Experience with APTTUS CPQ for subscription, billing, invoicing and can take control of sales process from Quote to Cash (QTC).
• Closely worked with Salesforce.com consultants for implementing the business solutions for their client requirements, using APTTUS CPQ within the exclusively developed framework.
• Worked on Service Cloud implementation and have experience in developing Email templates within Marketing Cloud.
• Involved in building responsive single page application using JavaScript framework such as Angular.JS.
• Performed Bulk Data Migration from Legacy Systems to Salesforce using Import Wizard, Excel Connector, Data Loader and Jitterbit.
• Integrated Apex with External Services using Rest API.
• Extensive experience in designing of custom objects, custom fields, pick list, role based page layouts, Work flow Alerts and Actions.
• Experience in Approval Workflows, Validation rules, Approval Processes, custom tabs, custom reports, report folders, report extractions to various formats.
• Worked on various salesforce.com standard objects like Lead, Accounts, contacts, contracts, Opportunities, products and price books.

Environment: Salesforce.com, Service Cloud, Marketing Cloud, Apex Language, Visualforce, Apttus CPQ, Custom Objects, Workflows & Approval Process, Azure, Web Services, Security Controls, Eclipse IDE plug-in, Reports, Dashboards, Data Loader, Jitterbit, Angular.JS, JavaScript, HTML, AJAX, CSS, Force.com IDE, Angular JS, Sandbox, Agile methodology.

Confidential, TAMPA, FL

Sr. Salesforce Developer/Administrator

Responsibilities:

• Handled Salesforce.com administration/configuration, daily support & maintenance, and reporting analytics for Sales and Support teams.
• Designed, developed and maintained complex user roles, security, profiles, workflows rules, validation rules and, custom workflows, queues, licenses, capacity and storage management.
• Managed and implemented customization requests including creating workflow triggers, workflow alerts, etc.
• Created APEX triggers, classes, batch classes, schedule classes, test methods and visual force pages to implement custom functionality.
• Responsible for all the activities related to configuring Data Loader, uploading data in CSV files into salesforce.com, checking for integrity of the data.
• Used SOSL and SOQL queries during the data migration and custom development.
• Customized page layouts for Salesforce standard and custom objects.
• Configured Reports for custom objects and associated them to Dashboard.
• Development and Enhancement of PL/SQL procedures and integration with Relational Junction ETL tool as per the business requirements.
• Utilize Service Cloud for case management, perform development of workflows and triggers for automated case resolutions.
• Performed many Support Roles for the internal users helping in third party tools as well as both sales and Service Cloud.
• Collaborated on and informed cross-functional teams of new feature technical design, technical requirements, limitations, and implementation.
• Worked onService Cloud, Sales Cloud, supported cases, developed workflows and triggers for automated case resolutions.
• Integrated with external system using Web Services Callouts for cleansing the Address and save the data in the pages ofSalesforce.com.
• Integrated the SOAP and REST based Web Servicesfor extracting the data from external systems to display in the pages ofSalesforce.com.
• Worked on Inbound Email Services to track the emails into custom object.
• Performed unit testing, integration testing, and performance testing of new application functionality. Analyzed and mitigated issues identified during testing.
• Identified opportunities for application optimization, redesign, or development within the Sales and Support teams.
• Worked with management across business units and internal stakeholders to ensure that the configuration supports both the enterprise and individual business unit requirements.

Environment: Salesforce.com Unlimited Edition, Apex classes, Apex triggers, custom controllers, batch classes, scheduler classes, test classes, visualforce pages, force.com IDE, change sets, Force.com out of the box customizations, Apex data loader and workbench.

Confidential

Salesforce Developer

Responsibilities:

• Developing and Designing custom user-interface using Visual force pages along with HTML, CSS, JavaScript and writing custom classes to support these pages in Salesforce.
• Created Customer Portal and Communities so that Customers can register and manage their Accounts.
• Involved in configuration and administration of call center using CTI adapters to perform routine functions such as screen pops, call transfers, outbound dialing etc.,
• Creating and managing custom fields, page layouts, Visual Force pages, triggers, search layouts, record types, workflows, approval processes and validation rules
• Performing development, customization, and administration on the Salesforce.com CRM application for mapping it to the existing business process
• Manage the software testing process, creating test classes to achieve the desired test coverage for migration of code.
• Developed several Custom Reports & Dashboards to better assist managers and report folder to provide report accessibility to appropriate personnel.
• Created various Profiles, Roles, Page Layouts and configured the Permissions based on the Organization hierarchy requirements.
• Set up Marketing Campaigns, Campaign Hierarchies, Lead Queries, Case Management, Assignment rules, Web-to-Lead, Web-to-Case and Auto-Response rules.
• Deployed Apex using Force.com IDE, Force.com Migration Tool and Web Services API (XML, WSDL, SOAP, REST)
• Assisted the business stakeholders during UAT and the QA team in thorough regression testing and analysis of the applications.
• Created test plans, test cases, test procedures, and test scripts based on business requirements and technical specifications for both the client interface and the back-end office.
• Involved in Agile methodology, Scrum which dramatically improved productivity and reduced errors.

Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, HTML, Java Script, Java, Web Services, Sandbox, Eclipse IDE Plug-in.

Confidential

Junior Java Developer

Responsibilities:

• Involved in various phases of Software Development Life Cycle (SDLC) as requirement gathering, data modeling, analysis, architecture design & development for the project
• Generated Use case diagrams, Class diagrams, and Sequence diagrams using Rational Rose.
• Developed user interface using JSP, JSTL and Custom Tag Libraries and AJAX to speed the application.
• Used Struts Framework in the application, which is based on MVC design pattern. Developed Action classes and Form beans and configured the struts-config.xml.
• Used Spring Framework for Dependency injection, security features and integrated with the Hibernate framework.
• Extensively used Hibernate in data access layer to access and update information in the database.
• Consumed Web Services (WSDL, SOAP, UDDI) from third party for authorizing payments to/from customers.
• Written the Java Script, HTML, DHTML, CSS, Servlets, and JSP for designing GUI of the application.
• Used JMS API for asynchronous communication by putting the messages in the Message queue
• Involved in developing EJB'S for the business logic using Session facade pattern and deploying them in Web Logic.
• Implemented various design patterns in the project such as Business Delegate, Data Transfer Object, Data Access Object, Service Locator and Singleton.
• Designed various tables required for the project in SQL Oracle 10g database and used Stored Procedures in the application.
• Deployed the application on Web Logic Application Server, which includes archive (JAR, WAR, and EAR) files
• Generated Deployment descriptor files like build.xml, application.xml used for the application development
• Used PL/SQL to manage data and create tables
• Performed unit testing using Maven framework
• Used version control systems like GIT and SVN
• Implemented JAX Web services by applying SOA concepts in conjunction with SOAP.
• Used ANT scripts to build the application and deploy on Web Logic Application Server.

Environment: Java/J2EE, Web Logic 9.2, Eclipse 3.0, Oracle 10g, Spring2.5, Struts1.3, Hibernate 3.0, JSP, Servlets2.4, JavaScript, HTML, JMS, XML, SOAP, JSON, WSDL, UDDI, Web Services, PL/SQL, JDBC, UML, JNDI, Ajax, ANT, CVS, Log4J, Unix