SUMMARY

• Having 9 + Years of extensive experience in Telecom domain (B/OSS) diversified in Software Development, Production Support, Testing, Billing Operations, Configuration, Business Analyst, and Production Defect Management.
• Insightful experience in project leadership activities including guiding and logging feedback of team members, planning, effort estimation, design and execution, defect tracking and E2E, UAT testing phases, status reporting, timely delivery of the task at acceptable levels of quality and adherence to best practices.
• Expertise in Requirement Analysis, development, configuration, test, implementation and production support in market leading billing products like Amdocs Ensemble/Enabler and CSG Single view.
• Exceptional ability to maintain and build client relationships, frequent travel, meeting one on one with clients, able to comfortably converse with all facets in the clients organization.
• Exceptional understanding of Telco’s business, functional, technical requirements and well versed with production support, operation support and production defect management activities.
• Strong knowledge and experience in C/Pro*C/COBOL/Unix/Shell Scripting/Perl/Oracle/PL - SQL

TECHNICAL SKILLS

Programming Language: C, Pro*C, C++, COBOL, Oracle, PL/SQL.

Tools: Mercury Quality Center, Clear Quest, Synergy, BMC Remedy, SOAP, TOAD, SQL-Plus, MS-Office, Microsoft Visio, XML Spy.

Scripting Language: Shell scripting, EPM, Perl, XML, HTML.

Operating systems: UNIX/Linux, Windows 98/XP/2000/VISTA/7/8.

Databases (RDBMS): MySQL, Oracle 10g, 11g, MS Access.

PROFESSIONAL EXPERIENCE

Confidential

Production Defect Manager

Responsibilities:

• Prioritizing Production defects in coordination with the Vendors/Business/IS leads.
• Planning and driving complete bundles till the production deployment.
• Accountable for handling/driving the weekly bundle meetings in coordination with various teams (Vendor Dev, Testing, IS leads, Tier 2, Business)
• Responsible for publishing the score cards/defects testing trend for each bundle upon bundle completion
• Ensure to validate defect test results and approved by IS Leads/SME’s on each defect in bundle before considering into the CAB/Production.
• Leading weekly status meetings with the IS Leads/SME’s/Business/Dev/Testing/Various vendors and conclude the Action items and set the priority for production defects.
• Representing team and bundle status in daily executive calls.
• Handle the Escalated/Emergency/Sev1 Defects with the proper analysis & business impact, drive through till the production deployment phase.
• Regressive follow up’s with vendor teams on failed/blocked/Sev1 defects and to ensure meet the defects SLA’s

Confidential

Billing System Analyst/Technical Consultant/Billing Expert

Responsibilities:

• Leading Enabler invoicing production support team (tier 2) as senior telecom billing consultant.
• Creating shift rotation plan and handing over the Shift priorities to onshore and offshore team.
• Triaging backend TEQ remedy tickets to offshore team and mentoring and consolidating shift output daily/weekly report.
• Analyzing Production defects and working on the work around for temporary fixes and co-ordination with Amdocs tier 3 supports for permanent fixes in upcoming release.
• Making the decision of cycle’s execution priority to minimize the revenue loss and delay.
• Guiding to USCC billing operation team to run the EOD/EOC Billing map according to cycle priority.
• Preparing shell and PL/SQL script for quantification of impacted revenue due to production defect.
• Developed Consolidated and non consolidated reporting tool for billing business support team.
• Managing the 6 junior members in team for Billing operation and technical/business related queries.

Confidential

Senior Development Consultant/Production Support Lead

Responsibilities:

• Manage software release planning including user requirements development and prioritization, development estimates, system specification, and high level design.
• Worked with business end users to document and analyze user requirements and use cases that feed into the development process.
• Communicate project status to all stakeholders, including project team members, end users management, and senior management.
• Provided leadership, guidance, and assistance to project team members as required.
• Facilitate meetings at all levels and publish meeting minutes.
• Lead meetings with end users to identify system pain points and identify system enhancements, needed user training, and M&Ps to address the pain points.
• Leading offshore customization team responsible for designing and coding of rating and billing module for CR.
• Reviewing code and suggesting critical test scenario to team members.
• Planning build and release management activities.
• Managing 5 members in the team, coaching and suggesting technical training requirement as per their interest and business need.

Confidential

Billing System Analyst/Billing Expert/Production Support Specialist

Responsibilities:

• Analyzed the requirement and prepared detailed design, coding and unit testing.
• Involved in the ST Support for 4 releases of Confidential, 5 releases of Confidential .
• Acted as a single point of support and communication for various UAT and Production issues at onsite.
• Responsible for handover calls/mails while working in ST/UAT/Production support.
• Responsible for UAT/Production Support 24x7.
• Production support focal point for Amdocs Ensemble Billing Application.
• Responsible for writing quick Shell script and PL/SQL scripts at tandem to fix/resolve UAT and production defects.
• Responsible for analyzing and giving permanent code fix for production defects for coming releases.

Confidential

Software Developer

Responsibilities:

• Development and enhancements of the code to meet ad hoc needs of the Client.
• Responsible for writing quick Shell script and PL/SQL scripts at tandem to fix/resolve UAT and production defects.
• Responsible for giving permanent code fix for production defects for coming releases.