EXPERIENCE SUMMARY

• Over 7 years of functional experience in the Energy and Utilities domain in enterprise wide real time event driven applications as an Application Project Lead, Business Process consultant, Business Analyst and Testing Lead with experience across the complete software development life cycle
• Experienced in conducting requirements gathering workshops, user interviews and eliciting business use case scenarios
• Experience and understanding of software development life cycle phases, software test life cycle and defect life cycle processes
• Experienced in conducting requirements gathering workshops, user interviews and Eliciting business use case scenarios. Ability to work in environment involving multi-client partner systems
• Expertise in drafting the business requirement documents, software requirement documents, test strategy and test Plan documents, and traceability matrix
• Expertise in analysing and executing business specifications and developing test plans, test cases, and test scripts
• Adept in waterfall, agile and iterative software development life cycle with experience in project management, design and implementation, testing, software configuration management, and production support. These skills are transferable to other domains
• Hands on experience in development, rollouts, and production support for various real time business applications
• Adequate knowledge of infrastructure concepts like firewalls, data-centres, networking, server consolidation, Citrix, and site connectivity
• Knowledge of enterprise work and asset management related business processes for the energy distribution industry and applications using IBM Maximo, Ventyx service suite in an integrated environments
• Business engagement skills to handle key enhancements and major support issues that impact business continuity
• Excellent interpersonal skills, proven team player with an analytical blend to problem solving and an ability to deliver under high stress environment with limited resources
• Excellent analytical, organizational, interpersonal, problem solving, written and verbal communication skills
• Capable of managing multiple projects simultaneously

PROJECTS

Business Process Analyst

Confidential

Technologies: IBM Maximo, Ventyx Service Suite 9, ESRI, GIS, MSTR, MS Visio, and HPQC

Responsibilities :

• Acquired end to end functional and business understanding of the EWAM program
• Conducted business workshops for requirement gathering, translating them into functional and non-functional requirements for implementation by the development teams
• Prepared business process flow diagrams, business requirement specification BRS and system requirement specification SRS
• Organized functional review sessions with customer and supported the technical teams during design and development
• Assessed requirements and participated in the solution design phase that involved mapping requirements with Maximo enterprise asset management solution
• Prepared the test strategy, test plan, test execution documents as per the project plan in coordination with the partner teams
• Conducted functional and solution sessions among onshore and offshore development teams, test team members and integration teams
• Coordinated with interfacing SOA teams, Ventyx teams, and ESRI-GIS in mapping the requirements between the products
• Co-ordinated and supported the data migration and reporting team to define the functional requirements
• Involved in software testing, identifying different testing methodologies, preparing use case diagrams, system test scenarios, test cases, and test data to ensure software met the desired business requirements
• Responsible for conducting the functional, integration and, system testing for all the business work flows, data migrated from current business systems, and operational reports
• Collaborated with multiple partner systems to conduct testing to achieve a defect free software that caters to the business requirements
• Facilitated trainings on quality control tool for the customers and partner systems for system and user acceptance testing
• Supported core business team in preparation of user acceptance test cases and user testing
• Tracked defects in the Defect Tracking tool HPQC , carrying out defect and root cause analysis
• Supported core client team to conduct the end user training on the developed software
• Involved in guiding the team in preparing and updating the software training content
• Support the business team post deployments, handling post deployment issues, routing and responding to service calls related to application development
• Showcased skills working effectively in a multi-vendor, multi-team integrated environment with a high internal and external customer satisfaction

Project Lead

Confidential

Technologies: IBM Maximo 7.5, Ventyx Service Suite 9, HPQC, MS Visio, Actuate and MSTR Reporting

Responsibilities :

• Conducted proof of concept for Maximo and Ventyx upgrade to ensure business functionalities are intact
• Identified the areas impacted due to the upgrade and supported technical team in understanding the business functionality around those areas
• Led the offshore functional and testing teams to execute the project
• Prepared system test strategy and system test plan documents and involved in system integrated testing
• Carried out end to end business work flow testing to ensure functionality is not impacted due to the technical upgrade
• Coordinated with onshore and offshore technical teams to highlight the issues and observations
• Provided timely updates to the project managers on the outcomes and testing status
• Supported the training teams in preparing the user training manual for the new upgraded software
• Conducting the initial analysis, routing and response to service calls related to EWAM application support

Confidential

Technologies: IBM Maximo 7, MSTR, BI Reporting, MS Visio, and HPQC

Responsibilities :

• Reviewed business process flow diagrams, business requirement specification BRS ,and system requirement specification SRS
• Conducted knowledge transfer and functional sessions on requirements and solution to the offshore development and testing teams
• Participated in solution sessions with onshore and offshore teams in mapping the functional requirements with Maximo technical design
• Reviewed the operational reporting and Business intelligence reporting requirements and and handled team queries on the functionality
• Prepared the test strategy, test plan, test execution documents as per the project plan in coordination with the partner teams
• Coordinated with and updated both onshore and offshore project management teams on the status
• Involved in software testing, preparing system test scenarios, test cases, and test data to ensure software meets the desired business needs and requirements
• Responsible for conducting the functional, integration and system testing for all the business work flows, data migrated from current business systems, and operational reports
• Facilitated trainings on quality control tool for system and user acceptance testing, tracking the defects in the Defect Tracking tool HPQC , and carrying out defect and root cause analysis
• Responsible for supporting the training team in preparing the training material for the client team and for conducting the end user training on the developed software
• Supported business team post deployments, handled post deployment issues, and routed and responded to service calls related to application development
• Rewarded 'Feather in My Cap' award for successful and seamless completion of system testing and gas card digitisation project

Confidential

Technologies: MS Visio, Oracle Application Server, Oracle 11g, IBM Maximo, GIS, ESRI, Java, J2EE

Responsibilities :

• Played varied roles as part of this project. Initially as the Business analyst for the IT Refresh Programme and was responsible for understanding the end to end business functionalities under various streams
• Actively participated as a core team member of the project initiation phase, worked along with senior team members and conducted workshops with business users to gather the business requirements
• Carried out in-depth analysis of both applications and the infrastructure to ensure all the details are captured appropriately and to enable developers understand the requirements
• Participated in solution design and assessment with various third parties to identify gaps in the requirements
• Actively engaged with the 3rd party vendors and product suppliers to capture and understand the requirements for licenses and product installations
• Displayed skills in planning and impact assessment. Provided a prompt, efficient and personalized service to clients by going out of the way to ensure that individual requirements are met
• Played a key role in obtaining sign-off on deliverables by all impacted parties
• As a project lead, handled the change management process for all changes involved during the cut-over process
• Coordinated with the developers to enable knowledge sharing sessions. Coordinated with test team for review of test plan and test cases for the application testing
• Identified improvements/enhancements in the existing business system process that would benefit business users and help them achieve a higher customer satisfaction
• Proactively gained knowledge on a new technology required for migrating the applications from existing service providers
• Involved in discussion with the internal teams including the infrastructure, reporting, interfacing application and external teams for gathering the information required for implementing any highlighted risks
• Led the health check activities of the application that went live and coordinated with the support teams in formulating the monitoring requirements
• Received 'Feather in My Cap' award for successfully implementing critical applications.

Confidential

Technologies: UNIX, Shell Scripting, Staffware, Navision, Remedy, Oracle 8i, Oracle 9i, PL/SQL

Responsibilities :

• Single point of contact for all 'Credit - Debt and Metering' applications at the client location
• Managed relationship with key business users, organized forums to discuss issues and provided solutions
• Participated in business critical milestones, identified new leads/prospects within the business and converted them as enhancement opportunities
• Generated revenues for Wipro by identifying new leads/prospects within business Took timely and effective actions on customer concerns and customer satisfaction improvement areas with documented action plans and quality updates to the business users
• Displayed skills in planning and impact assessment from a functional point of view. Prepared release plan for support roll outs and engaged with third party vendors and product suppliers
• Engaged with third party vendors and product suppliers to handle and resolve any on-going issues
• Conducted user training, unit testing, system testing, and integration testing for all support releases and enhancements to enable a seamless delivery of the software / enhanced product to the customer
• Led the health check activities of each application and collated the inputs into a FMEA document and also resolved user issues on timely basis
• Interacted regularly with offshore team members to provide updates and transfer knowledge
• Provided regular and timely updates to the internal project managers on the projects
• Gathered requirements gathering, designed solution , and streamlined various phases of the data purging and application infrastructure sustainability project
• Performed GAP analysis of business rules, business and system flows, and user administration and requirements
• Responsible for the delivery and implementation of resilient and disaster recovery set up for Meter Reading system production servers on new virtualized environment
• Received 'Thanks a Zillion' TAZ award twice for providing extensive support to business users during a critical operational issue
• Awarded 'Customer Centricity' award by the customer for proactive actions that positively impacted them

Confidential

Technologies: Custom In-house Applications, Staffware 2000, Clarify CRM, Remedy, IBM MQ Series

Responsibilities:

• Proactively presented the analysis on the infrastructure of the legacy Meter reading application at the clients location and communicated the necessity to upgrade the same to improve the application performance and user experience
• Carried out the functional and technical analysis of the impact due to the infrastructure upgrade and interacted with various team to design the solution for the Meter reading processing system
• Responsible for the delivery and implementation of resilient and disaster recovery set up for Meter Reading system production servers on new virtualized environment
• Involved in client and third party vendor engagement related to the infrastructure upgrade and requirement to set up the disaster recovery for this high priority customer application
• Organized meetings/workshops with business lead/teams to refine requirements, resolve queries, provide key milestone updates, raise risk and dependencies, and highlight the plan of events
• Facilitated workshops and gathered requirements from end users and presented to business strategy leads in obtaining consensus on the completeness and accuracy of requirements
• Involved in Preparing System Test Strategy, reviewing test scenarios and test cases written by quality team
• Assisted user acceptance testing and initial hand holding after Go Live
• Instrumental in making the project a big success by delivering it three days ahead of schedule
• Awarded 'Thanks a Zillion' award for outstanding contribution to this project

Confidential

Technologies: UNIX, Oracle 8i, Staffware 2000, Clarify CRM, Remedy, IBM MQ Series

Responsibilities:

• Proactively presented the initial analysis and suggested solution for the Cash and Debt management system application at the clients location and the need to purge the old incumbent data to improve the application performance and user experience
• Responsible for conducting business workshops to present the analysis, with appropriate statistical data points and suggestions to the business strategy leads and obtaining the approvals
• Carried out the requirements gathering for the solution design, interacted with infrastructure and database admin teams to explain the solutions and get approvals
• Engaged with third party vendor throughout the project from gathering the requirements to the delivery
• Streamlined various phases of the data purging and application infrastructure sustainability project
• Compiled and drafted the solution design documentation for the business and internal technical teams
• Led the project team and implemented the solution in coordination with infrastructure teams and offshore teams
• Scheduled regular update calls with all the interfacing teams and offshore teams to get the project status. Regularly highlighted the issues and observations to the project managers
• Followed the change and release management process adherence, provided effective and exhaustive test data for business users for user acceptance testing
• Developed proposals for various other improvements in the application during the project which positively elevated end business user experience