SUMMARY

• IT professional with 16 years of experience with flavor of Business Analysis, Requirements Gathering, Project Management, Design, Application programming, Quality Assurance & testing, Process Improvement, and managing small to large scale IT Projects & IT Resources
• Implementation, Installations, Configurations, upgrade, Integrations, support & maintenance of IBM Maximo 6.X, IBM Maximo 7.1, TSRM 7.1, TAMIT 7.1, CCMDB7.1 for IT Services and Infrastructure.
• Worked on 4 Maximo Upgrades: 7.1 - 7.2.1, 7.2.1 - 7.5, 7.1 - 7.6, 7.5 - 7.6
• Implemented Maximo EAM 7.5, Maximo EAM 7.6, IBM Control Desk 7.5, IBM Control Desk 7.6
• ITIL V3 Certified & successful Deployment of Service Management, IT Hardware & Software Management, Asset & Configuration Management. Expert in ITIL processes - Change, SR, Incident, Problem, Asset & Configuration Management.
• Specialty tools - Maximo Transportation, Calibration, Service Providers, CiM Visual Planner, Scheduler
• Experienced working with Tivoli Directory Server, LDAP and MSAD environment set up.
• Comfortable in interviewing Senior Management, Directors, Business Managers & hold conversation to discuss business vision & pain areas. Acted as a primary JAR/JAD Facilitator.
• Experienced in Business Process Investigation, Business Process Re-engineering, Functional Process Analysis, Systems Analysis and Design, Gap Analysis & Data Analysis
• Skilled in preparing Change Management Registers, Scope Analysis& Work Breakdown Structure, Use Case diagrams, Use cases, Test cases, Project Plan & Release Plan
• Designed and developed BIRT reports using Eclipse and managed low to Complex levels of BIRT reports.
• Provided Training to End Users as well as Business community. Provided Technical training to developers, BA & IT Service Desk. Built Training, FAQ’s & Support Documentation

PROFESSIONAL EXPERIENCE

Confidential

Environment: IBM Maximo EAM 7.5, ESRI GIS, Custom Maximo Mobile Solution, Oracle, WebSphere, TOAD, HP ALM, HP UFT

Senior Maximo SME

Responsibility:

• Provide expert advice to agency Management on making key decisions of new projects on Maximo Inventory Management, Asset Management, Mobile Solutions & GIS Integration solutions with Maximo Spatial
• Work with DelDOT managers, directors to come up with EAM solution that will work cross all departments and allow to retire old legacy systems.
• Build technical specifications, functional specifications, report specifications & data management plan.
• Collect requirements from fixed assets and supply inventory users to migrate existing system to Maximo inventory solution.
• Do Maximo Configurations of PR, PO, Inventory, Item Master & Assets / Locations applications.
• Do data parsing, cleansing & loading of existing data into Maximo
• Build start center specifications & security management plan. Build Queries, BIRT reports and Ad-hoc reports
• Develop a project plan, implementation and roll out plan
• Deliver training to 100+ end users and admins
• Mentored Maximo developers, BA & Admins on how to use Maximo OOTB.
• Complete an Assessment project at 6 departments (DMV, Sign Shop, Pavement Makings, Overhead Lighting, Supply Inventory & Fixed Assets) of DelDOT about their existing Work & Inventory Management processes to understand As-Is and recommended how Maximo Work & Inventory Management can be used to their benefit lead to large Service & Maintenance contract.
• Overseeing Maximo Mobile upgrade project from Maximo 6 to Maximo 7.5
• Suggest intelligent Mobile Screen designs, queries using Maximo base objects to build a Smart Mobile solution for Work & Asset Management for Signal Maintenance.
• Implement various features of Inventory Management, Migration Manager, Automation Scripting & conditional UI management.

Confidential, Austin, Texas

Environment: Maximo 7.5, Oracle, WebSphere, CiM Visual Planner, Maximo Service Providers

Senior Maximo Consultant

Responsibility:

• Meet with O&M managers and field users to gather business requirements
• Build & demonstrate asset management as-is vs. best practices comparison charts
• Document business requirements, quarterly release plans and track progress
• Meet with Project Managers, Planner and Schedulers leads to understand Commissioning, Preventive Maintenance & Repair Job Plans.
• Convert requirements into Maximo Job Plans & PM Schedules, PM forecast, JP Sequences, PM sequences.
• Demonstrate CiM planner tools capabilities to customers and decision makers
• Configure & Implement CiM visual planner tool as per the planning & scheduling requirements
• Configure Maximo workflows, reports, start centers & service provider applications as per the business requirements.
• Develop PM Schedule, Resource forecast, Routes and Generate WOs.
• Build Calendars, Labor, Craft, Shifts, Asset & Labor Availability sheet
• Train field users, call center specialists & managers on planning, scheduling, work orders life cycle management

Confidential

Environment: IBM Maximo SCCD 7.5, Tivoli CCMDB, Oracle, WebSphere, MS Active Directory, LDAP, SSO, IT Asset Management, ITIL V3.0

Senior Maximo Consultant / SME

Responsibilities:

• Specialized in building Organizational Change Management process and implementing Change, Asset, CIs & IT Assets applications using Maximo SCCD.
• Provided the vision for ENMAX’s business and technical team on Asset and CI deployment, Security Management, Enterprise Change Management as a business Analyst & SME.
• Worked as a senior Maximo developer in building, testing and migrating Maximo objects
• Wrote extensive SQL queries for automation, workflows, reports and Start Centre’s
• Built complete Workflow for Change Management process for multiple change types using OOTB workflow as a model
• Maximo Escalation, Database Configuration, Security Group Management, Domains, Data Restrictions & Classifications, Communication Templates, Application Designer, Start Center Applications & Queries
• Extensively worked on Migration Manager for using OOTB & object structures to migrate objects and data. Wrote complex queries to migrate the data in packages.
• Wrote Automation scripting and Launch points for validations to use the Maximo OOTB as much possible. Have been a supporter of using Maximo OOTB as much as possible.
• Built process for configuration management for future discovered data. Manage discovered and authorized CI space, CI promotion and integration with Asset records.
• Application configuration using application designer, conditional expression and signature options. Understanding of data elements and interrelationships in Maximo SCCD 7.5

Confidential

Environment: IBM Maximo EAM 7.5, Maximo Transportation, BIRT Reporting, Oracle, SQL Server, WebSphere, Maximo Mobile, ESRI GIS, Maximo Spatial

Maximo EAM / BIRT Report Developer / Trainer

Responsibilities:

• Part of the functional team that conducted demos of Maximo Transportation capabilities to MassDOT, preparing functional & technical requirements documents
• Participated and conducted multiple workshops & JAD sessions with customer to come up with design documents and training materials
• Worked on Asset(Tr), Items(Tr), Locations(Tr), Asset Warranty(Tr), Item Warranty(Tr), Warranty Claims(Tr), Motor Pool(Tr), Dispatch, Vehicle Scheduling, Work Order(Tr), Quick Reporting(Tr), Fuel transaction, PM, Job Plans & Asset Templates(Tr) applications.
• Extensively involved with training customers at various onsite / field locations - UAT training, testing sessions & pre productions training and provided post go-live support
• Provided ongoing maintenance support for Maximo development, performance improvement issues, debugging defects and finding resolution.
• Application designer changes, DB config changes, security, Start Centre configuration, building Work Order queries.
• Prepared Data Model documents, training material, demo agendas etc.
• Prepared and validated Test scripts and test scenarios. Conduct testing with end users in workshops.
• Done requirements gathering sessions with management team to come up with value added BIRT report that can leverage OOTB Maximo BIRT reports and also serve business needs of MassDOT.
• Worked as a BIRT report developer & guided business team on how to effectively use Maximo reporting features of QBR, Ad-hoc & BIRT reports.
• Design, develop and maintain support for all BIRT Reports
• Built Pothole, dead Animal, traffic, Work order tracking, CM / PM cost reports

Confidential

Environment: IBM Maximo EAM 7.1, Maximo Transportation IBM Maximo SCCD 7.1, Tivoli CCMDB, TSRM, TADDM, BIRT Reporting, Oracle, WebSphere, MS Active Directory, TOAD

Maximo Consultant / Administrator / Trainer

Responsibilities:

• As a Maximo Consultant, I look after the existing workflow processes developed for Asset Management and fulfillment of Asset Moves, swaps, replacement between Storerooms at Organization and site level.
• Wrote new or improve the business processes of existing Incident, Activity & Change workflows
• Lead the conversation with Project Managers, Developer and collaborate system administrators to come up with creative technical and functional business solutions to existing Incidents and SRs.
• Worked on 7.5 upgrade in 2 steps from 7.1 to 7.2.1 & 7.2.1 to 7.5 and write an upgrade guide
• Researched and investigated opportunities to implement IBM Tivoli products like TADDM for configuration management, Calibration for Preventive & Scheduled Maintenance at workshops.
• Managed Maximo CCMDB database instances, windows based administration servers, WebSphere administration of all Applications and JVMs.
• Look after system performance, system logs, building and deploying EAR files and Code archiving. Security administration for users & groups.
• Built new reports for analysis, QBR and make sure any application or workflow changes done are reflected inside BIRT reports built previously.
• Maintain a change register for BIRT report changes.
• Provided Data Quality improvement and archiving procedure solutions.
• Worked on Application designer, Database configuration, Domain, Actions, Communication templates, workflow designer, Migration Manager applications
• Worked on Service Requests, Changes, Incidents, Purchasing, Inventory and Asset applications

Confidential, Jacksonville, FL

Environment: IBM Maximo - 7.1, 7.2.1, Service Desk, IBM Smart Cloud Control Desk (Maximo 7.5), Tivoli CCMDB, Tivoli Asset Management for IT, Tivoli Service Request Manager, TADDM, TAMIT, Rational Tools, BIRT, MSAD, HP Quality Center, SCRUM Methodology, Oracle 11g, ITIL V3.0

Maximo Functional Technical Analyst / Maximo SME (ITSM, ITIL)

Responsibilities:

• Completed ITIL V3 certification and advocating the ITIL implementation of business processes
• IBM trained on Tivoli Service Request Manager, TADDM and CCMDB.
• Heading the TSRM, CCMDB & Request Management practice since 2009 & represented Confidential Success Story & Business Case at IBM PULSE in March 2012
• Worked in Data Center Environment to implement ITIL business processes
• Lead the Service Operations team of 9 developers &Technicians to retire multiple legacy Request Management tools to implement ITIL framework using Tivoli suit.
• Participated in ITIL process maturity assessment with DELL Consultants to build the business future road map to improve the ITIL maturity score in next 5 years for Confidential .
• Evaluated the new business requirements and proposals for technical feasibility of using Maximo workflow process & Out of the box MBOs, propose JAVA customizations & OOTB Jython Scripting. Done requirements gathering for building new, enhancing existing and upgrading BIRT reports
• Interviewed business partners and project sponsors to conduct JAR sessions, created meeting notes & documented the Requirement Specifications.
• Created new projects, requirements, test cases & defect register in HPQC - Quality Center to manage business, functional & technical requirements of multiple projects.
• Organized JAD sessions with Developers, Architects, DBAs, System Admins, QA team and Project Managers to develop solutions
• Developed prototype & ERD diagrams of application including enterprise wide integration with external systems.
• Used Visio to create Use Cases Diagrams, Activity Diagrams and Sequence Diagrams. Built system interface & architecture diagrams to understand process flow
• Built demo Maximo Services to give demos to Business Partners to get acceptance and sign off on the Business Requirements.
• Cross sale the new features of Maximo like Self Service UI, Cron Tasks, Escalations, Reporting, Asset Management Solutions to win buying from super users & sponsors
• Built implementation plans, release schedule & supported 46 software releases in 4 years
• Prepared detailed training documentation, Help FAQs & videos for end users & managers

Confidential

MAXIMO Architect / Admin / Developer

Responsibilities:

• Collaborated with IBM to handle 3 major Infrastructure upgrades, Maximo 7.1, 7.2.1, 7.5
• Worked as an Administrator for Maximo software upgrades, patches, PMR & hot fixes from IBM, Security Access, building ears & recycling servers & JVMs and custom code management.
• Worked on installations, configurations and Deployments on Web sphere Application Servers.
• Worked on discovery Tool TADDM, MEA, ITIC & Maximo Discovery implementation skills.
• Built process for configuration management using TADDM discovered data. Manage discovered and authorized CI space, CI promotion and integration with Asset records.
• Run Level 1, Level 2 discoveries. Worked with IBM to improve the total discovery time from 28 hours to 8 hours.
• Worked on building new BIRT reports, maintain existing BIRT reports, QBR reports, OOTB reports & Maximo Report Administration. Used Eclipse BIRT engine plug-in to build the reports.
• Worked on Maximo Integration using Maximo Integration Framework (MIF), MBOs to build interfaces between Maximo & Mainframes, PeopleSoft, Oracle Financials, Clarity & EDW
• Experienced in writing field validation classes & bean classes to handle customizations
• Worked on Custom Crontask development for automatic data load from Oracle Financials & EDW
• Application configuration and customization using application designer, workflows, Understanding of data elements and interrelationships in TSRM, TAMIT, CCMDB and TADDM.
• Worked on MAXIMO Workflow & advanced workflow delegation &administration.
• Leveraged Out of the box Maximo report administration and Developed new BIRT reports
• Strong in Maximo Escalation, Crontask, Database Configuration, Security Group Management, Domains, Data Restrictions & Classifications
• Heavily used Maximo Communication Templates, Application Designer with TICKET, Service Request, Work order, Start Center Applications.
• Specialized in managing Search results for TICKET object & its views. For example Offerings, Service Requests, Work Log & Global Search
• Highly experienced in Creating Offerings, Catalog, Classification, Ticket Templates, Self Service UI & Service Request Management for Service Desk
• Extensively worked on Migration Manager for using OOTB & customized object structures to migrate objects and data. Wrote complex queries to migrate the data in packages.

Confidential, Jacksonville, FL

Environment: Cold Fusion MX 7, Java, IBM WebSphere, IBM Rational Tools, Mercury Testing tools, Fuse Box & RAD / RUP Methodology, MS Visio/ Office/ Project

Senior ITIL / ITSM Analyst

Responsibilities:

• Done Requirement analysis & conducting JAD sessions with functional users.
• Documented and established traceability between the Business requirements, Use Cases, Business Rules, Navigation Maps, Screen Mockups and Test Scenarios
• Identified, researched, investigated, analyzed documented business processes
• Documented Test plans, Test Scenarios and conducted User Acceptance Testing
• Followed up with the Functional team to validate the solution expected.
• Met with client groups to determine User Requirements and Goals, thus converting User Requirements into Business Requirements and User and Functional Requirement Specification.
• Acted as liaison between functional business units and application team managers to assist in defining objectives, requirements, and priorities of deliverables
• Responsible for streamlining business processes through analysis, design, documentation of new processes and applications including risk assessments and mitigations, creations of process flows, change control & adhered to quality guidelines of Confidential .
• Enhanced project planning by conducting interviews, feasibility studies to identify and eliminate high risk areas of the application.
• Prepared detailed training documentation for users.
• Designed, developed and wrote application programs and followed Confidential ’s deployment and Change Control Procedures.
• Implemented Rational ClearCase and ClearQuest configuration and change management procedures for the Enterprise Problem & Issue Management project.
• Wrote programs using ColdFusion, HTML, Java, JSP, JavaScript, XML and CSS.
• Designed and enhanced the existing database for the application using SQL and PL/SQL.
• Wrote Custom Tags and created interface with Web Services with external systems

Confidential, Milwaukee, WI

Environment: HTML, JavaScript, Cold Fusion, Dreamweaver MX, ColdFusion Application Server, IIS Web Server, TOAD, VSS, Oracle

Senior Developer

Responsibilities:

• ARPE is an Intranet based GEHC application for allocating budgets and requesting expenses for the budget granted.
• GEHC employees can request for purchase of plant & hardware equipment, servers, networks & service equipment, software’s to run them through ARPE Application.
• Approvers are notified via emails in the hierarchy. Approvers involved are Plant Finance Analyst, Plant/Dept. Manager, Function Finance Manager and VP/GM etc.
• HR Tool Kit is a Content management Tool developed for HR team & employees of Confidential Medical Systems.
• The Tool helps HR people to keep all the documents related to GEMS & Confidential business policies, salary & benefits, insurance & welfare etc. documents on a single place.
• Users can surf all the document s through URL Links provided on the different modules in the tool. (used CF verity Search engine)
• EHR-security Tool is a security oriented intranet website for HR team of Confidential Medical Systems. It’s a common entrance gate way for every user of HR Sites.
• The security permissions are assigned by Administrator of the tool for different applications at different levels of authority. (used LDAP search)
• Change Control GEMS has huge IT infrastructure at different location in US and across the Globe.
• To look after the changes, upgrades, replacements & enhancement of the systems, servers & software GEMS follows a Change Control Process.
• It is an Intranet based web interface for a complete watch over the change control process. It requires approval from all infrastructure and technology leaders.
• Doing Requirement gathering, analysis & conducting JAD sessions with functional users.
• Extensive Interaction with customers, onsite & offshore team to deliver the project within scope of time, money & resources
• Helped Project Manager to build the Project Plan, Technical Design Document, Functional Design Documents and Delivery schedule.
• Follow up with the Functional team to validate the solution expected.
• Designed the Dynamic Security Model for the website using LDAP search.
• Developed Cold Fusion Components and Custom Tags based on the reusability of logic across the applications.
• ColdFusion Application Server Administration. Implemented CF Varity Search engine, Email & Scheduling features
• Wrote Oracle Stored Procedures, functions and triggers for improved performance and to handle the dynamic security model.
• Provided excellent technical support for the end users.
• Build training documents and provided end user training to various departments.

Confidential, Pittsfield, MA

Environment: HTML, JavaScript, ASP, Oracle, Unix, PCAnywhere, Toad, Golden, Visual Intra Dev, IIS Web Server, Cute FTP

Software Developer

Responsibilities:

• Analyze accounting system and workflow with client and functional managers.
• Verify entries in GL and non-GL books, accounts payable and receivable books to see exact database entries.
• Design and create Oracle database to suit the requirements.
• Design, develop, and implementation of website with offshore team.
• Unit, Integration & regression testing of ASP code and wrote very useful PL/SQL procedures for data upload, download and back up to history tables.
• Help clients preparing reports for current quarter results and plans for next quarter budgeting.
• Documentation and transition to support team.

Confidential, Albany, NY

Environment: HTML, Java, JavaScript, Oracle, SQL

Software Developer

Responsibilities:

• Collect Systems Requirements from the Customer.
• Continuous interaction with Customer for data input that comes from data monitoring locations across globe.
• Job Monitoring: Keep track of automated jobs running in GSDW data warehouse and rerun the jobs that are abandoned.
• Designed new database tables & wrote triggers and SQL queries.
• Report generation & writing ColdFusion code to create dynamic web site to support the current application.

Confidential

Environment: Java, SQL, HTML, JavaScript, Netscape Application Server/ Netscape Application Builder, SQL PLUS

Production Line Analyst

Responsibilities:

• Participated in Design, develop, and test three phases of the project.
• Coordinated with onsite project leader and offshore team.
• Coding & testing of Java programs.
• Deployment of Java application on local & remote server.
• Wrote SQL queries, triggers& joins on database tables.
• Java code developed using Netscape Application Builder that resided on Netscape Application Server.
• Java code that executes communicates with Oracle, CICS and LDAP databases.
• Maintain quality and process management standards of project deliverables.
• Done the knowledge transfer of the project to new team members and maintenance team.