SUMMARY

• Over 20 years as an IT and Software Professional equally comfortable architecting, coding, formulating roadmaps & strategy, leading a team or practice, mentoring, technical sales, or presenting to C - Suite execs.
• Specialized in ITSM and AIOps, including nearly 10 years of broad and deep experience as a ServiceNow architect, developer, and integrator across multiple modules.
• ITIL certified with significant process and operations savvy in large enterprises.
• Veteran of net-new, upgrade, and transformational ServiceNow and adjacent/integrated tools solutions for a large number of large well-known companies.
• Places a high value on variety, autonomy, and technical depth.

TECHNICAL SKILLS

ServiceNow: ITSM, CMDB, CSDM, ITOM, Discovery, Event Management, Service Mapping, Custom patterns, Service Portal, Service Catalog, Orchestration, Integration Hub, Performance Analytics, Scoped App Development, Store App Development, ATF, Agile/SCRUM

Splunk: Splunk Enterprise, Splunk ITSI, MLTK, Splunk Cloud, Appscan

AIOps & Hybrid Monitoring: Confidential, Splunk ITSI, ServiceNow ITOM, Moogsoft, Prometheus, SNMP, Machine Learning

Software Engineering & Integration: Python, JavaScript, Node.js, Java, SQL, NoSQL, Linux/Shell, Windows/PowerShell

DevOps: Git, Docker/containers, Ansible

Public Cloud: AWS, Azure

Legacy/Other Tools: Remedy, TrueSight, NNMi, Netcool, Tivoli, Nagios, many others

PROFESSIONAL EXPERIENCE

Confidential

Senior Architect & Solutions Consultant

Responsibilities:

• Design and development of Confidential ’s next-generation ServiceNow certified integration in the ServiceNow app store
• Alignment of next-generation ServiceNow CMDB integration with CSDM and IRE
• Creator and maintainer of the publicly available opsrampcli Python module
• Integration development and implementation for REST and other API integrations with 3rd party monitoring, ITSM, notification, and collaboration tools.
• Developed internal implementation methodologies to maximize customer operational & business benefits from Confidential ’s machine learning and AIOps capabilities.
• Technical sales demonstrations, presentations, and trusted advisory for Northeast USA and strategic NA opportunities
• Architecture and implementation for customer deployments of Discovery, AIOps, and Hybrid Monitoring solutions for critical customers
• Account rescue / remediation

Confidential

Director & Lead Architect

Responsibilities:

• Awarded Best Architect in Practice, mentor to junior architects
• Architecture and development lead for ServiceNow ITSM and Splunk Enterprise/ITSI implementation for a prominent Japan-based global manufacturer of optics and reprography products.
• Implementation of ServiceNow ITSM for Los Angeles World Airports, the owning and operating entity of Los Angeles International (LAX) and Van Nuys (VNY) airports.
• This included CMDB, Incident, Change, Problem, Service Catalog, Reports, Dashboards, and Service Maps as well as an accompanying Splunk IT Service Intelligence (ITSI) implementation with Incident and CMDB integrations.
• Implementation of ServiceNow for one of the largest fully regulated utility companies in the US.
• This included ITSM, IT Asset Management, and ITBM modules with an extremely rigorous Agile requirements traceability and QA regime.
• Integrations included AssetTrack, Netcool, Maximo, xMatters.
• Implementation of ServiceNow ITSM and ITOM for a well-known technology company that provides server, application and desktop virtualization software used by 98% of the Fortune 500.
• This project included event management integrations with Microfocus OMi, SolarWinds, SCOM, SailPoint products, to name a few.
• Implementation and subsequent upgrade of ServiceNow and Splunk Cloud for a major US company that sells print and digital document products/services.
• Uplift of pre-existing application and technology CMDB data to CSDM structure.
• Roadmap and integrated tools architecture, including ServiceNow, for large well-known financial information and analytics and credit rating agency based in NYC.
• Subsequent project work included a full AIOps integration with Moogsoft including incident creation, automated maintenance mode for approved changes, and ServiceNow CMDB relationship ingestion for topology-enriched machine learning alert correlation.
• Various proposals and ITSM/SIAM and Tools Transition and Transformation orals presentations for large/strategic deals

Confidential

Multiple roles, up to Corporate Vice President, Architecture

Responsibilities:

• Architecture ownership for ServiceNow, mentoring and development of internal ServiceNow team resources
• Development of multiple ServiceNow integrations such as BMC ADDM and HPE NNMi
• Architect for ITSM transformation, migrating NYL’s legacy BMC Remedy ITSM platform to ServiceNow ITSM
• Development of an AWS cloud-based SSL cert management solution in Node.js, realizing savings of ~ $500k
• Development of an availability tracking and reporting application in Node.js, automating what had previously been a significant manual monthly effort.
• Migration of global systems monitoring from Tivoli ITM to BMC Portal/Patrol/Proactive Net suite leveraging dynamic base-lining and abnormality detection.
• Successful implementation of application end user experience monitoring, real user monitoring and J2EE profiling utilizing HP BSM, BPM, RUM, and Diagnostics products.
• Implemented a custom Patrol-based monitor solution for mainframe MQ, resulting in $400k savings.
• Redesign of ESM processes including introduction of automated provisioning for role-based standard monitoring services. This resulted in significant elimination of manual cycles.
• Development of various BMC Patrol-based custom monitor KM's utilizing PSL.
• Design and development of numerous enhancements and integration points to Remedy ITSM application and custom Remedy applications.
• Successful refresh of Network Management tools, replacing an aging NetView solution with a next-generation tool set including HP NNMi, Splunk, BladeLogic Network Automation (BBNA) integrated into the main NYL enterprise event console (BMC Impact Manager).
• Development of a custom SiteMinder authentication plug-in for Remedy ARS client and web-based single sign-on utilizing AREA API.
• Development of a high performance, highly available Java open source EIF event protocol API
• BMC Remedy ITSM development and integrations

Confidential

Consultant

Responsibilities:

• Implementation of a carrier-class network monitoring platform for a leading video conferencing service provider utilizing HP NNM and Netcool Omnibus.
• Implementation of Netcool Omnibus for a major VOIP carrier NOC
• Authored a competitive technical analysis and feature roadmap for major enterprise network management software manufacturer.
• Implementation of a network performance and availability dashboard for a large pharmaceutical company's dedicated distance learning network NOC.
• Development and productization of a Juniper Networks monitor probe for Netcool Omnibus.
• Developed an extensible high performance ETL solution targeted specifically for Remedy ITSM upgrades and the inherent field/data mapping and transformation issues.
• At a major pharmaceutical firm, migrated a suite of Business Objects safety surveillance universes and reports from a legacy application schema to a new data structure in Oracle.
• Designed and implemented data extraction, normalization, and secure transfer modules for an Asset Reconciliation system in Remedy utilizing Remedy Asset Management, CiscoWorks, Enterprise Integration Engine, Perl, and vendor-provided data feeds.
• Many additional smaller Remedy ARS development/deployment engagements too numerous to list, across all supported operating system and database platforms.
• Developed a custom web-based 21 CFR Part 11 compliant Remedy change and asset management system for a large pharmaceutical firm utilizing Remedy ARS with mid-tier.
• Specified and implemented web-based Service Level Management tracking and reports for a large chemical manufacturing firm using Remedy Action Request System, mid-tier, Crystal Reports, Perl, and SQL
• Implemented automated web-based report distribution utilizing Crystal Reports, Business Objects Enterprise and WebIntelligence.
• Design and implementation of a suite of web-based Help Desk service level management reports for a large Help Desk outsource provider, utilizing Remedy ARS, Oracle, Tivoli data warehousing, and Business Objects.
• Development and support of a custom technical work order and service tracking system for a large desktop computer services provider.

Confidential

Associate Director

Responsibilities:

• First 6 months as a consultant and then converted to an Employee. Technical lead responsible for Enterprise Management and Business Intelligence tools and services corporate-wide.
• Key technologies managed included Remedy ARS, Netcool, OpenView, Business Objects (Sybase and Oracle RDBMS), Crystal Reports, and other reporting tools.
• Responsibilities included supervision and hands-on technical leadership of a team of 9 employees and various consultants engaged in the delivery of associated development and integration services including Help Desk, Change Management, and Asset Management canned and custom tools, reports development and automation, network and systems management, and specialized line-of-business process automation for Corporate Finance, Fixed Income, and Equities departments.

Confidential

Senior Consultant, up to Regional Services Manager

Responsibilities:

• Activities consisted of a combination of pre-sales engineering and post-sales implementation for value-added resale of Help Desk management, Enterprise Network Management, and Business Intelligence tools/products.
• Product specialties included Remedy ARS, OpenView, BMC Patrol, Accugraph, Visionael, Oracle, and Business Objects.
• Pre-sales activity consisted of requirements analysis, technical demonstrations, proposal writing, and project estimation.
• Post-sales implementation involved deployment of above listed products in large Fortune 500 environments, especially in financial institutions and pharmaceuticals.