Overview

• Highly experienced Microsoft Dynamics professional with the consulting, development and management skills needed to direct a Dynamics CRM, Office 365 or Dynamics GP implementation
• Management level responsibility for project budgets, staffing, client billing and profitability
• More than 20 years' experience managing full life-cycle development projects and helping businesses grow through the smart use of technology
• Global projects involving Microsoft Dynamics CRM and Scribe Insight
• Current Top Secret clearance, sponsored by Microsoft for DHS and DOD projects

Technical Summary

Dynamics CRM 2013, Dynamics CRM 2013 Online, Office365, Scribe Insight 7.8, Windows Server 2012 R2, SQL Server 2012 R2, SSRS Report Development SQL and FetchXML , Visual Studio 2012, JavaScript, JSON, ASP.NET, C , SharePoint 2010, Dynamics GP, Office 2013, Microsoft Visio, Agile Project Management using TFS and Rally, Microsoft Sure Step 2012, Microsoft Project, XML development, Perl development Employment history Microsoft Senior CRM Consultant

• Technical Consultant/Developer on upgrades from CRM 4.0 to CRM 2013, modify deprecated code or replace code with new features in CRM 2013
• Develop Dashboards and SSRS reports for CRM 2013, CRM 2013 Online and Office365 clients
• Analyze, document and complete Scribe migrations and integrations
• Provide pre-sales analysis and functional requirements for account executives
• Install Microsoft Dynamics CRM Mobile App on iPad and demonstrate using Reflector

Confidential

Enhanced Business Systems

• Senior Dynamics CRM Consultant/Lead directing large-scale Microsoft CRM projects
• Developed customizations using JavaScript, Json, Jquery, oData, created libraries and added to TFS
• Managed the day to day execution of Microsoft CRM installations and upgrades
• Hired and supervised Associate Dynamics CRM Consultants and Dynamics CRM contractors
• Projects included upgrades from CRM 4.0 to CRM 2011 and CRM 2013 migration of CRM 2011 to Salesforce.com custom SQL development for publicly traded pharmaceutical company

• Served as a Senior CRM Consultant and Developer for MCS - Federal Division
• Sponsored for security clearances needed for projects in DHS and DOD agencies
• Provided envisioning, design and development for highly customized CRM 2011 solutions
• Utilized OOTB features, JScript and ASP.NET plug-ins to deliver required features to Federal agencies
• Employed the Agile method to deliver and demo product components
• Configured and customized SharePoint 2010 integration
• Led customer demos and user acceptance testing
• Developed dashboards, reports and workflows

Software Engineer

• Recruited to implement and customize Microsoft CRM 4.0 for a global training company
• Provided Scribe Workbench development to migrate 120 company locations to Dynamics CRM
• Configured Scribe Console to provide SQL and MSMQ integrations
• Utilized JavaScript, SSRS and ASP.NET to extend CRM 4.0 functionality
• Managed the day to day operations of existing Microsoft CRM clients, including up-time, patching, user management, custom permissions and user reported issues
• Developed and completed a migration from Footprints service desk software to HEAT service desk
• Evaluated and mapped Footprints schema to SQL database, provided client with Visio data map
• Developed SQL queries to extract, transform and load Heat database with Footprints data

Microsoft Systems Consultant

• Directed projects to improve client profitability using Microsoft CRM 4.0 and Microsoft GP systems
• Implemented Microsoft CRM, GP and Scribe integrations for global companies
• Provided system installation, implementation, SQL database installations and development
• Provided installation and support for CRM systems including Goldmine, ACT and Zoho CRM
• Provided project leadership, business consulting services and conducted training classes
• Developed customizations and integrations to external databases and systems
• Directed the implementation of an ITIL compliant service desk for a global pharmaceutical company

Software Consultant and Developer

• Formed a consultancy to direct the development of accounting software and websites
• Directed a group of seven contractors to complete 60 projects in the Mid- Atlantic region
• Developed software and websites for clients using VB, SQL, ASP, HTML and Flash action scripts
• Developed custom software and websites for York International, Princeton University and Pirelli

Confidential

• Combined skills in accounting and technology to assist clients with the design, selection and implementation of accounting and ERP systems
• Hired consultants to grow the department to include network installations
• Performed special projects including IT audit engagements
• Doubled billable consulting hours for the firm
• Served as IT Systems consultant in the divestiture of a global chemical company, provided accounting system support and IT audit functions, developed systems to reconcile inventory at various sites

Enhanced Business Systems

• Utilized knowledge of accounting, accounting systems and networking to develop new clients
• Developed and conducted joint marketing program using modified CYMA accounting software with the New York State Associations of Towns
• Provided low cost fund accounting system to over 150 townships, provided two-day training sessions to town supervisors and worked with supervisors to complete and balance NYS reports

Confidential

• Responsible for all financial functions of the American Dairy Association
• Supervised staff of three degreed accountants
• Responsible for organizational budgets
• Served as Assistant Treasurer on Board of Directors and advised board on financial matters
• Responsible for all corporate tax filings, federal payroll and state payroll taxes and reporting
• Implemented multi-entity accounting system at association headquarters and developed systems and procedures for centralized accounting for remote offices
• Participated in the merger of independent dairy councils and office closings which resulted in savings of over 1,000,000 per year